InTouchLink Pricing, Features, Reviews & Comparison of Alternatives


Assisted living management software

4.41/5 (17 reviews)

InTouchLink overview

InTouchLink is an assisted living management software designed to help retirement communities, assisted living facilities and senior care homes streamline family and resident communication using a range of tools including custom TV and web content, a LiveCam, multi-level staff access, calendar management, menu management, automatic reports, and more. Multi-device access enables users to access all features via a PC, Mac, iPad, tablet or any other computer device.

The InTouchLink online staff education platform supports custom courses including community specific videos, images, presentations, documents, and more. It also makes communication simpler than ever with its 24/7 building wide TV channel. The InTouchLink TV channel comes with menus, photos, and easily managed activities. Staff can keep residents in the loop with emergency assistance tools and announcements. InTouchLink also increases operational efficiencies by eliminating printing costs and task duplication. InTouchLink is a digital signage platform which gives residents access to the latest updates. The system also allows residents to provide instant feedback through ongoing surveys and kiosks. All service requests are created in the central dashboard so that recurring activities are automated for efficient management.


Pricing options
Value for money
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Business size



United States, Canada

Supported languages

InTouchLink screenshot: Use the calendar to check monthly eventsInTouchLink Digital Signage for Senior CommunitiesInTouchLink screenshot: Residents can access newspapers and weather updates, as well as different entertainment optionsInTouchLink screenshot: Residents can send emails to family and friends with attached photos

InTouchLink reviews

Value for money
Ease of use
Customer support
Safina Jivraj

Tendercare Living Centre

Used daily for 6-12 months
Reviewed 2017-02-01
Review Source: Capterra

Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather, important messages, birthdays and more - all that the residents, families, visitors and staff can see in real time, in English AND in Chinese. We have received great feedback from residents who love to see their pictures pass by on the screens and residents who are made to feel extra special as a "Happy Birthday" wish appears on their special day. We are hoping, in the near future, to roll out the feature where families will have access to log in from their own personal devices to see what is happening in and around our home!It is easy to update. It displays nicely and InTouch Link is so open to suggestions that we make and they make adjustments accordingly

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Laura Ciarallo

A great addition to the lifestyle and services we offer here!

Used daily for 2+ years
Reviewed 2017-01-28
Review Source: Capterra

Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more! Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions. Gives them access to up-to-date information. It's a great marketing tool when we are on tours with potential residents and their families as well. Is also a great platform to teach seniors how to use and navigate the computer and internet.

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jill benefield

InTouch Link review

Used daily for 2+ years
Reviewed 2017-01-24
Review Source: Capterra

InTouch has been a great addition to communication with our residents in our Assisted Living! Before meals and throughout the day, residents gather in the common area to listen to music of their generation and read the TV! Anytime I have contacted InTouch, the staff has been courteous and shown excellent customer service! ease of use and availability of a plethora of programs

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Debbie Kopeschny

User friendly and easily adaptable

Used daily for 1-2 years
Reviewed 2017-01-24
Review Source: Capterra

This software has been easy to use with little to no support required. If you are in need of help, they are a phone call away. Generally you get a service representative on the line or they call you within 24 hours. They are advanced in their thinking and have shown this in their product. There is always a way to adapt the program for individual use. If they do not have an answer right away, they research and get back to you within a timely manner. It covers all the bases.

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sheri cherriere

Easy and practical

Used daily for 2+ years
Reviewed 2017-11-02
Review Source: Capterra

Customer information delivered in a nice set upEase of use- its easy to teach and maintain, and customer support is nearly always available by email and quick to assist

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InTouchLink pricing

Pricing options
Free trial
View Pricing Plans

Contact InTouchLink for detailed pricing information.

InTouchLink features

Automated Scheduling
Compliance Management
Reporting & Statistics

Activity Dashboard (89 other apps)
Appointment Management (91 other apps)
Automatic Notifications (60 other apps)
Automatic Reminders (112 other apps)
Billing & Invoicing (104 other apps)
Calendar Management (72 other apps)
Charting (83 other apps)
Claims Management (71 other apps)
Client Portal (83 other apps)
Customizable Reporting (55 other apps)
Customizable Templates (60 other apps)
Document Storage (61 other apps)
Electronic Signature Capture (55 other apps)
HIPAA Compliance (148 other apps)
Health Insurance (52 other apps)
Records Management (112 other apps)
Workflow Management (62 other apps)

Additional information for InTouchLink

Key features of InTouchLink

  • Account history
  • Activity calendar management
  • Announcements
  • Building maintenance
  • Bulk user uploads
  • Centralized management
  • Concierge services
  • Custom TV & web content
  • Custom community channel
  • Custom courses
  • Custom login
  • Customer satisfaction tools
  • Email & Skype access
  • Emergency assistance
  • Employee communication
  • Event/activity planning
  • Family portal
  • Grades & certificates access
  • In-suite tv channel
  • Kiosk option
  • Marketing/lead management
  • Meal/nutrition management
  • Menu management
  • Multi-device access
  • Multi-level reporting
  • Multi-level staff access
  • Resident account management
  • Resident login
  • Scheduling
  • Service requests
  • Staff management
  • Videos, images, presentations, & documents
  • Weather, news, & advertising options
View All Features


• InTouchLink comes with an simple updating process, and is open to suggestions so that users can make adjustments accordingly.

• Provides interactive features like radio, games, and more to keep residents engaged.

• Residents can email their family and friends, play movies, and send greetings as well.

• InTouchLink has extra large buttons and simple commands for users with less online experience and visibility.

• Family members can log in at any time to stay updated on the latest occurrences of the community.