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InTouchLink Pricing, Features, Reviews and Alternatives
InTouchLink FAQs
InTouchLink product overview
What is InTouchLink?
InTouchLink is an assisted living management software designed to help retirement communities, assisted living facilities and senior care homes streamline family and resident communication using a range of tools including custom TV and web content, a LiveCam, multi-level staff access, calendar management, menu management, automatic reports, and more. Multi-device access enables users to access all features via a PC, Mac, iPad, tablet or any other computer device.
Key benefits of using InTouchLink
• Provides interactive features like radio, games, and more to keep residents engaged.
• Residents can email their family and friends, play movies, and send greetings as well.
• InTouchLink has extra large buttons and simple commands for users with less online experience and visibility.
• Family members can log in at any time to stay updated on the latest occurrences of the community.
Typical customers
Platforms supported
Support options
Training options
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InTouchLink pricing information
Value for money
4.3
/5
27
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Pricing options
Value for money contenders
InTouchLink features
Functionality
4.1
/5
27
Total features
41
2 categories
Most valued features by users
Functionality contenders
InTouchLink users reviews
Overall Rating
4.4
/5
27
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.76/10
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14
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Overall rating contenders
Safina J.
Hospital & Health Care, 201-500 employees
Used daily for 6-12 months
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Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather,...
It is easy to update. It displays nicely and InTouch Link is so open to suggestions that we make and they make adjustments accordingly
Because we have to do everything in two different languages, it is a bit more time consuming at the end when it is time to print as we have to make adjustments for things to appear the way we would like them to. Also the fact that we can not edit directly on the Activity Calendars and have to keep going back and forth to make the adjustments. When we want to send calendars via email, we have to put them in a different format so that families can open them. I'm sure once families have access to the program, this problem will be eliminated.
Karen C.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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In suite programming was very beneficial during the pandemic as most of our residents were in their rooms especially during and outbreak. It gave them something to do and keep them engaged
I like that the system is pretty easy to use for entering the information and then displaying the information, easy to learn.
There are a few features I wish were slightly simpler. I wish that we could add videos to the in suite channels that are not you tube specific. During the pandemic and stay at home order it would have been nice to add educational videos and or movies in the evenings etc. I found it difficult to find you tube specific videos. I would also like to see a way to maybe keep a seasonal calendar on file, that we have previously used.. It would be easier to upload/update programs dates and times specific rather than sometimes starting from scratch each month. It would also be nice if it could be interactive somehow. Like trivia games etc, that they can play in their suites?
Kerri H.
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Having in touch in our nursing and rest home has made the job of the activity and dietary department much easier as we have 10 TV's throughout the home to place up information for our residents, families and staff to see. All changes can be made one computer and as soon as you hit save all TV's are changed at once. Instead having having to run around to change them individually or back in the day...
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Joni C.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
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I would say my overall experience has been great!
I love how I can get the word out to my residents about daily activities, events, community news, movies, menu and much more. I enjoy creating the different screens and adding You Tube videos or importing my own videos of various functions. The tech department is only a phone call away and always returns your messages quickly, even on weekends. If communities do not have this program in house then they are just missing out. Love It!!!
I do wish their were more pictures that fit our activities like birthdays, travel, current events, music, card games. I have to log out and go to the internet and download pictures then go back into In Touch and browse my pictures sometime they fit sometimes they are to large. I wish you could adapt some photos to our community needs.
Laura C.
Hospitality, 51-200 employees
Used daily for 2+ years
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Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more!
Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions. Gives them access to up-to-date information. It's a great marketing tool when we are on tours with potential residents and their families as well. Is also a great platform to teach seniors how to use and navigate the computer and internet.
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