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InTouchLink

#1 Hospitality Solution in Senior Living

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InTouchLink Pricing, Features, Reviews and Alternatives

InTouchLink product overview

Price starts from

No info

What is InTouchLink?

InTouchLink is an assisted living management software designed to help retirement communities, assisted living facilities and senior care homes streamline family and resident communication using a range of tools including custom TV and web content, a LiveCam, multi-level staff access, calendar management, menu management, automatic reports, and more. Multi-device access enables users to access all features via a PC, Mac, iPad, tablet or any other computer device.

Key benefits of using InTouchLink

• InTouchLink comes with an simple updating process, and is open to suggestions so that users can make adjustments accordingly.

• Provides interactive features like radio, games, and more to keep residents engaged.

• Residents can email their family and friends, play movies, and send greetings as well.

• InTouchLink has extra large buttons and simple commands for users with less online experience and visibility.

• Family members can log in at any time to stay updated on the latest occurrences of the community.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Live Online
Documentation
In Person
Webinars
Videos

InTouchLink pricing information

Value for money

4.3

/5

27

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

InTouchLink features

Functionality

4.1

/5

27
Total Features54 2 categories

Most valued features by users

HIPAA Compliant
Reporting & Statistics
Activity Dashboard
Reminders
Alerts/Notifications
Self Service Portal
Records Management
Document Management

Functionality contenders

InTouchLink users reviews

Overall rating

4.4

/5

27

Positive reviews

96%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.76/10
Rating distribution

5

4

3

2

1

12

14

1

0

0

Pros
It can be accessed at work or at home. It is a great information guide for our seniors as they can see the upcoming events and news in a fun interactive way.

AW

Alison W.

Love how easy it is to create and print our monthly calendar. Ceryn is excellent with support when needed and her responses are quick and informative.

HR

Heidi R.

I found the system got easier as I got used to it and now use it daily with ease. I especially like doing our company training piece on InTouchLink it is simple and functions with ease.

sC

stella C.

Cons
After our first initial training they were still at stand by ready to assist when we ran into a problem. This meant a lot to my staff.

TR

Tammy R.

When we want to send calendars via email, we have to put them in a different format so that families can open them. I'm sure once families have access to the program, this problem will be eliminated.

SJ

Safina J.

I found it difficult to find you tube specific videos.

KC

Karen C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Tendercare Living Centre

Reviewed 5 years ago

Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather,...

Pros

It is easy to update. It displays nicely and InTouch Link is so open to suggestions that we make and they make adjustments accordingly

Cons

Because we have to do everything in two different languages, it is a bit more time consuming at the end when it is time to print as we have to make adjustments for things to appear the way we would like them to. Also the fact that we can not edit directly on the Activity Calendars and have to keep going back and forth to make the adjustments. When we want to send calendars via email, we have to put them in a different format so that families can open them. I'm sure once families have access to the program, this problem will be eliminated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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In Touch Link is a great communication and marketing program

Reviewed 3 months ago

I would say my overall experience has been great!

Pros

I love how I can get the word out to my residents about daily activities, events, community news, movies, menu and much more. I enjoy creating the different screens and adding You Tube videos or importing my own videos of various functions. The tech department is only a phone call away and always returns your messages quickly, even on weekends. If communities do not have this program in house then they are just missing out. Love It!!!

Cons

I do wish their were more pictures that fit our activities like birthdays, travel, current events, music, card games. I have to log out and go to the internet and download pictures then go back into In Touch and browse my pictures sometime they fit sometimes they are to large. I wish you could adapt some photos to our community needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Review from Vision Nursing and Rest Home

Reviewed 5 years ago

Having in touch in our nursing and rest home has made the job of the activity and dietary department much easier as we have 10 TV's throughout the home to place up information for our residents, families and staff to see. All changes can be made one computer and as soon as you hit save all TV's are changed at once. Instead having having to run around to change them individually or back in the day...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Overall good product

Reviewed 3 months ago

In suite programming was very beneficial during the pandemic as most of our residents were in their rooms especially during and outbreak. It gave them something to do and keep them engaged

Pros

I like that the system is pretty easy to use for entering the information and then displaying the information, easy to learn.

Cons

There are a few features I wish were slightly simpler. I wish that we could add videos to the in suite channels that are not you tube specific. During the pandemic and stay at home order it would have been nice to add educational videos and or movies in the evenings etc. I found it difficult to find you tube specific videos. I would also like to see a way to maybe keep a seasonal calendar on file, that we have previously used.. It would be easier to upload/update programs dates and times specific rather than sometimes starting from scratch each month. It would also be nice if it could be interactive somehow. Like trivia games etc, that they can play in their suites?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great addition to the lifestyle and services we offer here!

Reviewed 5 years ago

Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more!

Pros

Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions. Gives them access to up-to-date information. It's a great marketing tool when we are on tours with potential residents and their families as well. Is also a great platform to teach seniors how to use and navigate the computer and internet.

Cons

No cons were added to this review

InTouchLink FAQs and common questions

InTouchLink has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


InTouchLink has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


InTouchLink supports the following languages:
English


No, InTouchLink does not have an API available.


InTouchLink integrates with the following applications:
Google Docs


InTouchLink offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Related categories