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MatrixCare Life Plan Community Logo

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Life Plan Communities Software Solution

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MatrixCare Life Plan Community Pricing, Features, Reviews and Alternatives

MatrixCare Life Plan Community product overview

What is MatrixCare Life Plan Community?

Life plan community (LPC) EHR software from MatrixCare is a fully managed service that’s designed for the unique challenges facing LPCs and continuing care retirement communities (CCRC).

Key benefits of using MatrixCare Life Plan Community

Easily share data between users across your organization with our accessible, user-friendly interface.

Get up-to-the-moment updates and notifications that keep staff informed about important resident changes so they can prioritize care.

Make decisions that affect your bottom line using intelligent insights and in-depth reports that help optimize reimbursement and ensure compliance.

Streamline management of billing and payments for community amenities.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Training options

In Person
Live Online
Webinars
Documentation
Videos

MatrixCare Life Plan Community pricing information

Value for money

3.8

/5

43

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

MatrixCare Life Plan Community features

Functionality

4.0

/5

43

Total features

45

2 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
HIPAA Compliant
Alerts/Notifications
Reminders
Patient Records Management
Document Management
Third-Party Integrations

Functionality contenders

MatrixCare Life Plan Community users reviews

Overall Rating

4.1

/5

43

Positive reviews

81

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.6/10
Rating distribution

5

4

3

2

1

15

20

6

2

0

Pros
Customer Service and Support is excellent. They are very responsive and help to customize the software to our business needs.
This software has great potential capabilities for the Business Office of a LIfePlan Community. They are continually improving the product and their service is top notch.
Great Environment and people. Hardworking and dedicated management who always encourage to development.
Cons
Not able to customize the view. Lots of error popups that are disruptive and unnecessary.
Seeing now how some companies are doing things can be frustrating.
Poor implementation, partially due to Covid. Difficult software to self teach even with the computer resources.

Overall rating contenders

PC
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Paula C.

Medical Practice, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A good partnership

Reviewed 4 years ago

We have made a great difference in our documentation and our careplans with AOD . I do a lot of teaching with this system and enjoy it

Pros

Once a person is using the software they generally have no problems. It has many areas that are useful in LTC. When I put in a issue the response is fantastic and I have learned a lot from support. I liked the last webinar because it focused on LPC not Matrix care which helps a lot.

Cons

Need more ability to change the system on this end. Makes for faster fixing things. If I get someone on the phone with someone who does not know LPC it makes for misunderstandings as they do not understand that we do not have all the same feature.

JK
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Jennifer K.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Years of Use

Reviewed 4 years ago

In the years we have used the software there have been some great updates, some state/federal updates, but no matter what issues come up support is always willing to listen and re-teach when needed.

Pros

MatrixCare LPC is generally easy to use and implement. Contains most if not all of what a CCRC will need to run their business.

Cons

There are some clunky issues integrating different companies. For example even if a resident has an active admission in one company a discharge in a separate company will cancel all resident appointments. Another example would be even though profiles are shared, some attachments are not like hospital records, which would have to be uploaded in two different areas or downloaded and emailed to another part of the campus/etc.

RH
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Robin H.

Nonprofit Organization Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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FREQUENT DOWNTIMES

Reviewed 25 days ago

After being an end user for 7 years, I am happy we finally switched to a new EHR.

Pros

Prior to Resmed taking over- customer support was quick and prompt. The staff was very knowledgeable in Retail Tracker, Clinical and 1st/3rd Party Billing Module.

Cons

NYS DOH reporting had to be created by us with CrystalReport. Downtime happened frequently causing chaos for the Clinical tea. In which they could not access the Mar/Tar for passing meds. There was much manual input for billing. Implementation ideas were looked into years later. Research and Development team didn't exist. The Help section was not up to date nor were there tip sheets available. Updates were never tested prior to pushing - causing errors and no work around a for end users

CP
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Charlene P.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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MatrixCare LPC Review

Reviewed 3 years ago

Overall using MatrixCare has been a good experience. They are working to update the software in many areas to keep up with the market. When you have an issue technical support is quick to respond and try to help resolve the problem. The bad side of that is if technical cannot fix the problem immediately it gets passed on to research and you seldom get updated on the progress from there on.

Pros

I like that it encompasses all of the facets of our businesses. It includes demographics, the medical chart, financial, point of sale and inventory. With Matrix you can have one software package that feeds information into other modules which reduces double entry and possible errors.

Cons

There are areas of the software that need to be upgraded. There are functions that are needed that have not been written into the programming so you have to find other ways of supplying data to your users or it will take them five key clicks when two should be enough.

KG
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Kimberly G.

Hospitality, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Matrix Care at The Village

Reviewed 4 years ago

We haven't realized the benefits quite yet. Too early. Poor training. Poor implementation, partially due to Covid. Difficult software to self teach even with the computer resources.

Pros

We are new to using My Chart in AL and MS. We like the ease of documenting for the CNAs. A perfect way to capture all the needed information.

Cons

We don't know what we don't know. Poor training plan and implementation. We are not utilizing the platform to its full potential and paying a lot of money. Difficult to navigate from certain screens to the next. Not a big fan.

MatrixCare Life Plan Community FAQs

Q. What type of pricing plans does MatrixCare Life Plan Community offer?

MatrixCare Life Plan Community has the following pricing plans:
Pricing model: One Time License


Q. Who are the typical users of MatrixCare Life Plan Community?

MatrixCare Life Plan Community has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does MatrixCare Life Plan Community support?

MatrixCare Life Plan Community supports the following languages:
English


Q. Does MatrixCare Life Plan Community offer an API?

No, MatrixCare Life Plan Community does not have an API available.


Q. What other apps does MatrixCare Life Plan Community integrate with?

MatrixCare Life Plan Community integrates with the following applications:
WelcomeHome, Attendance on Demand, Prophix, Carefeed, Vena


Q. What level of support does MatrixCare Life Plan Community offer?

MatrixCare Life Plan Community offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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