NextGen Office vs Crystal Practice Management

athenaOne

Epic

eClinicalWorks

iTRUST

TheraPlatform

Liquid EHR

Compare NextGen Office and Crystal Practice Management based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

eClinicalWorks is a patient management software designed to help businesses in the healthcare sector maintain electronic medical records and engage patients. The HIPAA-compliant platform enables managers to handle bookings and automate campaigns to send appointment reminders.

EpicCare is a physician-friendly EMR platform designed to help organize patient data and optimize workflows with tools for chart review, orders, and more

Our award-winning EHR gives providers greater control, so they can focus on what they do best.

NextGen Healthcare provides ambulatory practices with award-winning solutions along with dedicated support & professional services.

Accounts Receivable

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Analytics

Appointment Management

Appointment Scheduling

Audit Management

Audit Trail

Automated Scheduling

Automatic Transcription

Availability Management

Batch Processing

Billing & Invoicing

Calendar Management

Care Plan Management

Case Management

Charting

Chat/Messaging

Claims Management

Claims Scrubbing

Claims Tracking

Client Portal

Clinic Interoperability

Clinical Notes

Code & Charge Entry

Coding Assistance

Collaboration Tools

Communication Management

Compliance Management

Compliance Tracking

Confirmations/Reminders

Contact Database

Customer Database

Customer History

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard Creation

Data Discovery

Data Import/Export

Data Visualization

Decision Support

Denial Management

Document Management

Document Storage

Drag & Drop

Drug Reference Database

Dunning Management

E-Prescribing

EHR/EMR Integration

Electronic Claims

Electronic Payments

Electronic Prior Authorization

Email Reminders

EMR/EHR

Facility Scheduling

File Sharing

Financial Management

For Cardiologists

For Dermatologists

For Family Medicine

For Healthcare

For Medical Purposes

For Mental/Behavioral Health

For Obstetrics & Gynecology

For Ophthalmologists

For Pain Management

For Physical Therapy

For Podiatrists

For Urgent Care

For Urologists

Forms Management

Formulary Management

Growth Charts

Handwriting Recognition

Healthcare Compliance

HIPAA Compliant

Historical Reporting

ICD-10 Compliance

Imaging and X-rays

Immunization & Allergy Tracking

Initial Assessments

Insurance Eligibility Verification

Insurance Management

Invoice History

Invoice Management

Lab Integration

Lab Order Management

Lab Results

Live Chat

Meaningful Use Certified

Medical Billing

Medical History Records

Medical Terminology Database

Medication Alerts/Warnings

NextGen Office

Android

Web-based

Windows

iPad

iPhone

I really had an awesome experience using this amazing software. When i started using it, my office communication and timeliness has greatly improved with time and it has been awesome.

physician

The tech support is outstanding. I can call them and they are always helpful and very patient with a physician who may not totally understand every nuance of the program.

physician/owner

All upgrades, additions, or troubleshooting falls back on the customer, because they assume all customers employ a full-time IT staff, and they blame any failures or problems on the customer.

Then they charged my bank account for it. When I emailed to inquire why they charged me they said they were not going to let me out of my contract early.

Director of Operations

The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.

I felt deceived by the way he sole me the product, but he later apologized for "misinforming" me. His mistake cost me a lot of money and many hours of work.

Phlebotomist 

I loved how the application was super easy to use. The navigation part of the application, made my daily workflow easier.

Independent 

I love that we are able to schedule our appointments online. I like that we are also able to see our medical records and other information about myself and other family members.

IT Technician

The practice management end of NextGen is great. This means consistently good checkin, billing, collections, and AR processes.

surgeon/owner

This company made a great deal of money from me for the years and the parting thanks was an exit gouge for all the money they could get.

We use this system for our electronic medical records and have found it to be user friendly, files are easy to create and access, customer service is helpful as needed.

This healthcare has some of the best benefits for someone who needs it. They cover most of the co pay.

Practice Manager

We see some consistent slow performance when there is peak activity with other global users. Also, the customized reports are not working well.

Research Assistant

NextGen is very easy to use, and helps you keep all patient information organized in one place. It has tons of features, is easy to use, and is very customizable.

Director of Marketing

Customer service is absolutely awful. It often takes days to get an initial call back about a serious technical issue affecting the entire company's operations.

Optometrist

It is very time-consuming to complete exam charts due to the poor layout design of the system. The layout design does not utilize monitor real estate very well.

Podiatrist/owner/CEO

It is a comprehensive package in that it integrates the clinical side with the billing side. They do update on a regular basis.

Medical Billing Manager

I dont know if perhaps my experience was unique but especially when it came to deployment it had a very difficult time.

NextGen Office screenshot: NextGen Office Patient Chart

NextGen Office screenshot: NextGen Office Practice Management

NextGen Office screenshot: NextGen Office Patient Summary

NextGen Office screenshot: NextGen Office Telehealth

NextGen Office screenshot: NextGen Office Patient Portal

Freelancers

Large Enterprises

Mid Size Business

Small Business

TheraPlatform is a cloud-based video conferencing platform that helps therapists and behavioral health professionals streamline communication with clients and offer virtual therapy sessions.

Liquid EHR is an optometry software which combines electronic health records (EHR), a practice management system, and a patient communication system

iTRUST enables professionals to seamlessly create, send, and manage all patients’ prescriptions. It lets professionals seamlessly communicate with patients via 2 way texting, automates appointment reminders, and recalls.

Crystal PM is a practice management and EHR platform for eyecare practices that adapts to how your office works. Customize templates, workflows, and layouts while managing scheduling, records, inventory, billing, and patient engagement in one system.

For Optometrists

Inventory Management

Multi-Location

Patient Records Management

Recall Tracking

Records Management

Reminders

Reporting & Statistics

Scheduling

SMS Messaging

SOAP notes

Third-Party Integrations

Crystal Practice Management

Linux

Optometric Technician

The billing portion of the software can be a little confusing. You can make errors because of the layout.

Great overall, optometrists will benefit from this once they realize how to use it.

Medical Assistant

This system would constantly freeze and crash. I would often times lose my work and have been unable to retrieve it.

If you take the time to work on what is best for your practice, the ease of use is incredible. Tech support is very prompt and patient with questions.

Optometry student

The record management is user friendly and appealing to the common user. It was easy to navigate and customize.

Optician

I am very happy with the software. It functions smoothly and is easy to navigate.

HR Director

We use Crystal in daily practice for our business across six offices. The integration and ease of the use of the system is the best.

Owner/ Photographer

It's great and easy to use for scheduling appointments, patient data management, and inventory control.

Manager

Unfortunately over the past couple of years we have found that you are no longer able to reach anyone in customer service, you always have to leave a message and wait to be called back.

owner, OD

If you are looking for software, you are crazy if you don't consider Crystal.

Crystal Practice Management screenshot

NextGen Office vs Crystal Practice Management Comparison (2026)

NextGen Office vs Crystal Practice Management Comparison (2026)

NextGen Office

Crystal Practice Management

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives