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NextGen Office
5
530
4
489
3
161
2
46
1
58
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Empowering our clients to make healthcare better
Table of Contents
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NextGen Office - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
NextGen Office overview
Based on 1284 verified user reviews
What is NextGen Office?
By industry, NextGen Office reviewers are most commonly professionals in medical practice (52%). The most frequent use case for NextGen Office cited by reviewers is electronic medical records (39%).
What do users say about NextGen Office pricing?
Reviewers appreciate that NextGen Office offers a cost-effective, all-in-one subscription with updates and support included, and some users say the cloud-based model lowers expenses. However, some reviewers feel multiple fees and add-on costs can make it expensive.
Starting price
Pros & Cons
Customer Support
Pricing
Comprehensive webinar resources
Performance and Speed
Appointment Scheduling
Features
NextGen Office’s user interface
NextGen Office review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
3.9
Ease of use
3.9
Customer support
4.0
Reviews sentiment
What do users say about NextGen Office?
Users say NextGen Office offers customizable templates, flexible workflows, and supports multiple specialties, helping them manage patient information, billing, and reporting efficiently. They appreciate its ability to streamline clinic operations, integrate with various devices, and provide centralized access to patient data, which improves documentation and care coordination. They also value the option to tailor features to their practice needs.
Some indicate challenges with customer support, frequent bugs, and system glitches, noting slow response times and unresolved issues. They report that reporting and template customization can be complex, and upgrades may disrupt existing workflows or require repeated adjustments.
Select to learn more
Who uses NextGen Office?
Based on 1,284 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
NextGen Office's key features
Most critical features, based on insights from NextGen Office users:
All NextGen Office features
Features rating:
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NextGen Office pricing
Value for money rating:
Starting from
300
User opinions about NextGen Office price and value
Value for money rating:
To see what individual users think of NextGen Office's price and value, check out the review snippets below.
Latasha F.
Medical Office Manager
Chez G.
Billing and Credentialing Manager
NextGen Office integrations (2)
Integrations rated by users
We looked at 1,284 user reviews to identify which products are mentioned as NextGen Office integrations and how users feel about them.
Integration rating: 3.7 (3)
“Reliable patient communication with our front office staff.”
Hope B.
Director of Operations
Integration rating: 4.0 (2)
“The integration with Phreesia helped streamline patient check-in, registration, and intake workflows while improving overall office efficiency and patient flow.”
“Yes because phreesia offered the check-in part for patients.”
Reneisha H.
Clinical and Administrative Support - Medical Assistant
Integration rating: 3.5 (2)
“Payments for visits are vital. Payment plans set up with InstaMed takes work off of our staff.”
Hope B.
Director of Operations
Integration rating: 5.0 (1)
“This is the center of how we process claims, without the integration we would have problems on top of problems, not to mention frustrated customers!!”
Crystal J.
Claims Service Specialist
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
NextGen Office customer support
What do users say about NextGen Office customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of NextGen Office customer support.
Widespread user sentiment highlights responsive, knowledgeable support staff who resolve issues quickly and provide step-by-step help.
A significant portion of users appreciate the ease of reaching support via phone, chat, or tickets, often receiving same-day responses.
Multiple users value that support follows up on issues, offers helpful tutorials, and assists with onboarding and customization.
A small group of reviewers report slow response times, difficulty reaching support, and unresolved or poorly addressed issues.
Support options
Training options
To see what individual users say about NextGen Office's customer support, check out the review snippets below.
“I like the user experience, the customer support, and our account rep's knowledge and helpfulness.”
Hope B.
Director of Operations
“We would appreciate more communication from customer support once a problem is resolved.”
Tracy R.
Office Manager
“The customer service was extremely difficult to work with.”
Beth B.
Owner operator
NextGen Office FAQs
NextGen Office has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is NextGen Office used for?
NextGen® Office is an all-in-one, cloud-based support system designed to help independent practices improve clinical outcomes, increase operational efficiencies, and optimize financial results. It leverages fully integrated EHR and practice management solutions as the foundation for a comprehensive support ecosystem and offers additional solutions for ensuring support as an independent practice changes and grows. This all-encompassing platform helps practices operate efficiently and effectively, all through a single vendor. Efficiency-boosting AI is integrated directly into physician workflows, automating documentation without the need for a separate device. The patient experience is also covered with intuitive telehealth and patient portal solutions, making sure that access to care and your practice is easy and convenient. Meeting all of an independent practice’s needs with one vendor becomes that much easier with additional (CMSS) and (RCM) services. Care Management Support Services helps bridge gaps in care with Remote Care Monitoring and Chronic Care Management, while Revenue Cycle Management manages and optimizes your revenue streams and claims process. No additional staff needed.
Q. Does NextGen Office support mobile devices?
NextGen Office supports the following devices:
iPhone, Android, iPad
Q. What level of support does NextGen Office offer?
NextGen Office offers the following support options:
Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base
