NextGen Healthcare Pricing, Features, Reviews & Alternatives

NextGen Healthcare

Empowering our clients to make healthcare better

4.0/5 (1,176 reviews)

NextGen Healthcare overview

What is NextGen Healthcare?

Achieve better clinical outcomes with EHR/EMR software from NextGen Healthcare. Our goal is to free you to focus on delivering the best care to your patients. Gain access to state-of-the-art tools for fast, efficient documentation. The result-complete, accurate information, better coordination of care, improved diagnosis, and reduced risk. NextGen Enterprise EHR and NextGen Office EHR (formerly MediTouch) will support you on your journey to value-based care - no matter the size of your practice.
www.nextgen.com

Pricing

Pricing options
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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NextGen Healthcare user reviews

Value for money
Features
Ease of use
Customer support
  3.7
  3.9
  3.9
  4.0
JEFF K.

NextGen Healthcare-Still a leader in Patient/Physician communication

Used occasionally for 2+ years
Reviewed 2020-06-09
Review Source: Capterra

This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it.

Pros
I needed to find some older records from another place and time. My portal still was available from 2014 and I had many and virtually all options available to me despite being in other Physician based web portals over the years. Beyond Helpful.

Cons
I only dislike that it is phased out in many common places and dominated by more complex systems. I experienced this issue recently at a physicians office.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Vipul K.

family physician review

Used daily for 2+ years
Reviewed 2020-03-03
Review Source: Capterra

I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.

Pros
It is very easy to complete my notes at the time of examination of the patients

Cons
whenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Cheryl C.

Great potential, but needs some improvement!

Reviewed 2014-09-19
Review Source: Software Advice

Pros
They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.

Cons
You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Mary H.

GOOD PRODUCT/ LACKS SUPPORT

Used daily for 2+ years
Reviewed 2020-12-30
Review Source: Capterra

Overall my experience with NextGen - Formerly Medfusion has not been what i had hoped for.

Pros
The product itself works well with our EHR. Very little down time. Customizable templates. Easy to attach files and import to the EHR

Cons
Very slow response times on reported software issues. Poor responses -seems to be automated responses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Barry W.

Get to know it

Used daily for 1-2 years
Reviewed 2019-08-21
Review Source: Software Advice

Took a while to learn the system, but in’s you learn the ins and outs of navigation it a breeze

Pros
Everything thing you need is there. Options are unlimited. Navigation is straight forward once you learn the system. Support is knowlegible and fast.

Cons
Tough to learn. Training team needs a lot to be desired

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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NextGen Healthcare pricing

Pricing options
Free trial
View Pricing Plans

To receive accurate pricing information, contact NextGen directly.

NextGen Healthcare features

Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Billing & Invoicing
Charting
Claims Management
Compliance Management
Document Management
E-Prescribing
HIPAA Compliant
Medical Billing
Multi-Location
Patient Records Management
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Workflow Management

Scheduling (231 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for NextGen Healthcare

Key features of NextGen Healthcare

  • Alerts
  • CCHIT certified
  • Care coordination
  • Charting
  • Collaborative care
  • Communication management
  • Configure tabs
  • Data analytics
  • Data exchange
  • Document management
  • Drag & drop fields
  • E-prescribing
  • Electronic records management
  • Electronic workflow
  • HIPAA compliant
  • Meaningful use certified
  • Medical chart summary
  • ONC-ATCB certified
  • Patient database
  • Patient engagement
  • Patient history
  • Patient portal
  • Practice management
  • Problem list
  • Real time analytics
  • Real time data
  • SOAP notes
  • Template management
View All Features

Benefits

The software supports interoperability, permitting users to share and exchange data easily between patients, providers, payers and health registries.

NextGen Ambulatory EHR operates as a single-source application, granting users quick and central access to all clinical and administrative patient information.

NextGen Ambulatory EHR includes cheat sheets, conveniently giving physicians a brief overview of a patient’s history when they hover on top of the patient’s record.

Via drag and drop fields users are able to work more efficiently without needing to click and scroll through lots of information.

NextGen Ambulatory EHR facilitates tab configuration by specialty, practice, provider and visit type, enabling users to customize the organization of medical records.