Tebra vs MatrixCare Home Health & Hospice

Fusion

Carepatron

Jane

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Jane is a cloud-based practice management software designed to help health and wellness practitioners manage online booking, scheduling, billing, and more.

Basic functions of password resets or unlocking accounts should be basic, entry level skills that can be fixed.   If not, then why does your customer support even exist?  

PMHNP

I've had a few small issues with my settings and have had to submit some help tickets for technical support, but nothing major.

Information Technology

The customer service is exceptional.   If we do need to log a ticket, the response is always completed in a timely fashion.

Provider

The support that Tebra provides to its customers is beyond top notch, they have never waivered in exploring and networking to find an answer to a question or locating who has what is needed to solve a problem.

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Accounting

Activity Dashboard

Admissions Management

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Before & After Pictures

Billing & Invoicing

Calendar Management

Charting

Claims Management

Claims Scrubbing

Clinical Notes

Code & Charge Entry

Coding Assistance

Communication Management

Compliance Tracking

Confirmations/Reminders

Contact Database

Customizable Dashboard

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Decision Support

Document Management

Document Storage

Drag & Drop

Dunning Management

Electronic Payments

EMR/EHR

E-Prescribing

Exercise Library

Faculty/Staff Management

For Chiropractors

For Medical Purposes

For Mental/Behavioral Health

Formulary Management

For Physical Therapy

For Podiatrists

Healthcare Compliance

HIPAA Compliant

Initial Assessments

Insurance Eligibility Verification

Insurance Management

Insurance Verification

Intake Management

Invoice History

Lab Integration

Live Chat

Medical Billing

Medication Management

Messaging

Mobile Alerts

Mobile App

Monitoring

Multi-Location

Multi-Physician

Multi-Provider Practice

No-Show Tracking

Onboarding

On Call Scheduling

One-to-One Messaging

Online Forms

Online Scheduling

Onsite Registration

Outcome Assessment Tools

Patient Engagement

Patient Flow Management

Patient Intake

Patient Management

Patient Portal

Patient Records Management

Patient Scheduling

Payment Processing

Physician Management

Physician Scheduling

Practice Management

Prescription Management

Prescription Renewal

Progress Notes

Recurring Appointments

Reminders

Remittance Advice

Remote Treatment Planning

Reporting/Analytics

Reputation Management

Rescheduling

Scheduled/Automated Reports

Scheduling

Secure Messaging

Self Check-In/Check-Out

Self Service Portal

SMS Messaging

SMS Reminders

SOAP notes

Surveys & Feedback

By industry, Tebra reviewers are most commonly professionals in medical practice (49%). The most frequent use case for Tebra cited by reviewers is electronic medical records (36% of reviewers).

Users and use cases

Reviewers appreciate Tebra’s affordable plans, transparent pricing, and bundled features, which they find beneficial for small practices. However, some reviewers report hidden fees, unexpected price increases, and costly cancellation or data export charges.

Value for money

Tebra is a medical practice management program offering key features such as charting, HIPAA compliance, e-prescribing, claims management, medical billing, and patient records management, among others.

Open Source

Tebra

Web-based

Windows

iPad

iPhone

Practice Fusion

eClinicalWorks

ChiroTouch

athenaOne

SimplePractice

TherapyNotes, LLC

CharmHealth

Epic

AdvancedMD EHR

Valant EHR Suite

DrChrono

AdvancedMD Billing Services

CollaborateMD

WebPT

RXNT

Veradigm Practice Management

TheraNest

NextGen Office

Basic

Unreliable medication management

Owner

Medications don't populate under the right diagnoses. If you want them to, then you can't send multiple prescriptions at a time.

Office Manager

The fact that medications will often not be sent to the pharmacies even though we sent in a request.

79% of reviewers feel negative about Medication Management. Some users report frequent glitches with electronic prescribing, including failures to send prescriptions, difficulties with controlled substances, and issues with pharmacy communication. Reviewers indicate that medication lists are not always accurate or easy to update, and that it is cumbersome to manage multiple prescriptions. They say the process is time-consuming, sometimes requiring manual workarounds or repeated attempts. Users feel these problems disrupt patient care and create frustration for both staff and patients.

Confusing insurance billing processes

Administrator

We can't bill secondary insurance as primary payment could not be posted so loosing revenue on monthly basis.

59% of reviewers feel negative about Insurance Billing. Some users report that setting up and managing insurance information is complicated and time-consuming. Reviewers indicate that billing for secondary insurance, posting payments, and tracking claims can be confusing, with unclear workflows and frequent errors. They say delays in insurance enrollment and lack of clear guidance hinder reimbursement. Users feel these challenges impact revenue cycle management and require extra effort to resolve billing issues.

Slow and unhelpful phone support

78% of reviewers feel negative about Phone Support. Reviewers indicate that reaching customer service by phone often involves long wait times, unreturned calls, or being transferred without resolution. Some users say support staff are not always knowledgeable or able to solve issues promptly. They report frustration with automated systems, inconsistent follow-up, and difficulty getting help outside of business hours. Users feel these challenges delay problem resolution and add stress when urgent assistance is needed.

Persistent software glitches

73% of reviewers feel negative about Bugs and Issues. Some users report frequent crashes, error messages, and unresolved bugs that disrupt their workflow. Reviewers say technical problems can linger for months without fixes, and support tickets are often closed without solutions. They indicate that glitches affect both web and desktop versions, causing productivity loss and frustration. Users feel that troubleshooting is difficult, and communication about fixes is lacking, making it hard to rely on the system for daily operations.

Ineffective email communication

provider/owner

All I get from Tebra are emails talking about more products, but when I email problems and frustrations those seem to get lost in the "mail".

61% of reviewers feel negative about Email Communication. Some users report slow or missing responses to support emails, with automated replies and generic solutions that do not address their issues. Reviewers indicate that important messages can get lost or delayed, and that support via email is often unhelpful. They say communication about account changes, error resolution, and feature requests is inconsistent. Users feel these problems make it difficult to resolve issues efficiently and stay informed.

Robust and useful features

Billing and Jack of all trades

Tebra is constantly adding features and listening to customers and making great up grades.  

78% of reviewers feel positive about Features. Reviewers appreciate the wide range of features included in the software, such as eligibility checks, document management, and reporting tools. Some users say the features help automate tasks, saving time and improving productivity. They value that many functionalities are included without extra charges, and that the platform is regularly updated with new options. Users indicate that the features are intuitive and support both basic and advanced needs, allowing them to tailor the system to their practice’s requirements.

Flexible remote access

77% of reviewers feel positive about Client Access. Reviewers appreciate being able to access the system from any device with internet connectivity, which supports remote work and flexibility. Some users say the web-based platform allows both staff and clients to log in from anywhere, making it easier to manage multiple accounts and locations. They indicate that mobile and desktop compatibility enhances convenience, and that permissions can be set for different users. Users find that this accessibility improves collaboration and keeps everyone up to date.

Comprehensive training resources

85% of reviewers feel positive about Training and Learning Curve. Reviewers appreciate the extensive library of training videos, live webinars, and onboarding support, which help them and their teams get up to speed quickly. Some users report that the training materials are always available for reference, making it easy to refresh knowledge or train new employees. They indicate that support staff and onboarding coaches are responsive and helpful during the initial setup. Users think the intuitive design reduces the learning curve, and they can become productive within a short period.

Intuitive navigation and simplicity

Administrative Staff

My experience with Tebra was great starting with the user friendly interface, navigating across different features with the software wasn't stressful although I needed some minimal training to do so at first.

Psychiatric Nurse Practitioner

All in one, Simple, Narrative yet customizable, user friendly, easy on the eyes, and very easy to learn and navigate.

93% of reviewers feel positive about Ease of Use. Reviewers appreciate that the software is straightforward and simple to navigate, allowing them to quickly find information and complete tasks efficiently. Some users say the interface is intuitive, making onboarding new staff less stressful and daily operations smoother. They find that even first-time users can learn the system with minimal guidance. Users indicate that the layout is organized and not overwhelming, which helps them work faster and with fewer errors. They value that the platform is accessible for staff with varying technical skills.

Process Associate

I Love Tebra, as I daily download ERA's from here and post them in our software, this give easy access to day-to-day ERA's and show in categorical wise and provides reviewed and Un reviewed ERA's.

Our organization experienced ongoing workflow instability, lagging systems, unreliable reporting between EHR and billing functions, and repeated communication and support failures.

ARNP

Calendar appointments are often inaccurate, and the mobile app does not sync reliably, which means appointments frequently do not appear in the app.

Receptionist

Try combining all patient's information to come up on screen not having to go to different tabs would speed up the process of verifying patients including insurance information.

Physician

Clean design, patient portal, online scheduling, intake forms, my onboarding manager [sensitive content hidden]-

Credentialing Executive

Occasionally, I’d like to see more customization options for reporting, especially when pulling credentialing data for payers.

office manager and biller

The reports do not run like I would like them to.   When you have to give someone a list of charges and payments for their HSA card information the patient does not understand what it says.   When I run statements...

I also love the API access as well, enabling us to extract and drill down on data and build customized reports.

Additionally, the patient record system for processing payments needs improvement to facilitate easier payment collection. Since we are already being charged for the system and other fees, I don't understand why there are additional charges for collecting payments.

At times, the instability and lack of support created major strain within a healthcare environment where continuity, efficiency, and patient trust are critical.

Nurse Practitioner

Tebra is a total package EMR to help with billing and payments and patient management for an affordable price!

Medical Administrative Assistant

I gave it 1 star down for not having a "patient intake form" alert to reflect that the forms were sent and received back - instead you have to navigate all the way to engage to find out.

Billing

Tebra makes data entry very easy and a breeze, not only getting patients data entered, but also with billing and claims.

There isn't a way to create minor portal access for parents, so since I see whole families, parents are having to create a new email account for each child.

Wish they had more templates and forms that can be easily altered/edited to suite my business needs.

You can't sync your patient schedule to your personal schedule, and the mobile app and the web app schedules don't sync.

The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level.

Tebra vs MatrixCare Home Health & Hospice Comparison (2026)

Tebra

MatrixCare Home Health & Hospice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives