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MatrixCare Home Health & Hospice Logo

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Scalable, connected, cloud-based EHR for post-acute care

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MatrixCare Home Health & Hospice Pricing, Features, Reviews and Alternatives

MatrixCare Home Health & Hospice product overview

Price starts from

2000

Per month

What is MatrixCare Home Health & Hospice?

Innovative software and superior service

Key benefits of using MatrixCare Home Health & Hospice

Benefits of MatrixCare for home health

Patient management
Our home health software streamlines patient management from the flow of information between referring physician, case managers/discharge planners, and your organization, through intake, Medicare eligibility checks, and admissions. This collaborative approach keeps the focus on patients while helping all stakeholders meet their quality-measure goals.

Advanced scheduling technology includes action lists, alerts, and working by exception to make your team more efficient. You can see multiple patient/caregiver schedules at once and filter based on discipline, level of care, patient care location, and more to match employees to patients.

Operate efficiently
Beyond core software, we offer a range of modules, services, and integrations you can tailor to your specific needs. Some options include document management, eClaims, eFax, EVV, auto mileage calculation, PBM, SHP, physician portal, eReferral, RCM, and OASIS review.

Our consultants will work one-on-one with you—in remote or on-site sessions—to understand your home health business needs. We will help you establish best practices, and develop stable, repeatable, scalable processes.

Clinical management
Our point-of-care tool lets clinicians document efficiently, completely, and accurately while they’re with a patient. The technology securely captures documentation, photos, orders, and other data, regardless of connectivity. And built-in checks ensure necessary data is entered at the point of care, so all compliance and regulatory requirements are met.

Office management
Our office management solution helps ensure clinicians are consistently capturing and submitting complete, compliant documentation. These decreases quality-assurance workload because everything automatically flows from the point-of-care to the back office. Reports and dashboards track key performance indicators (KPIs) and other data to improve decision-making for your home health organization and for your referral sources.

Financial management
Point-of-care documentation is integrated into billing to improve time-to-bill submissions. The automated eClaims feature allows 837 Medicare claim files to be sent directly to CMS. Built-in rules and validations make sure bills are accurate before they’re submitted, reducing denials and increasing cash flow. And a suite of financial reports gives you the visibility to manage your home health business.

Optimize your process
Thorough documentation leads to more accurate claims, and guards against denials and takebacks
Alerts and task hotlists increase accuracy of clinical and patient information—before a claim is dropped
Built-in rules and validations deliver cleaner claims and improved billing accuracy, before submission

Work more efficiently
Complete, accurate, and compliant documentation reduces quality assurance workload
Digital referrals, forms, and patient records eliminate paper, streamline processes, and make general administrative work more efficient
A comprehensive dashboard with key performance indicators and hundreds of customizable reports helps keep you on top of your business goals
Built-in alerts push time-sensitive tasks to the right people, streamlining operations
Centralized patient information keeps the whole care team on the same page
Our web-based platform eliminates the need for software updates and costly IT infrastructure

Ensure compliance
Built-in best practices—courtesy of CareTouch Logic—guide OASIS questioning, and ensure notations whenever visits are opened or closed, for added protection against audits
Rules-based processes prevent scheduling without prior order or authorization, to improve compliance
Web-based system automatically delivers clinical and regulatory updates

Improve patient care
Mandatory logic-based questions and workflows help clinicians document directly against the care plan, improving visit documentation and compliance, and highlighting progress.
Home-health-specific clinical content and functions are included for all disciplines, so care plans are easier to build.
Nursing and social work disciplines can also drive patient assessment, treatment, and documentation regarding problems or interventions defined in the care plan.
Centralized patient information keeps the whole team on the same page so they can provide the highest quality care.
Automated patient updates and histories are documented by discipline, so care teams are coordinated.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
24/7 (Live rep)
FAQs/Forum
Phone Support

Training options

Live Online
Videos
Documentation
Webinars
In Person

MatrixCare Home Health & Hospice pricing information

Value for money

4.0

/5

267

Starting from

2000

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

MatrixCare Home Health & Hospice features

Functionality

4.1

/5

267

Total features

31

4 categories

Most valued features by users

HIPAA Compliant
Patient Records Management
Appointment Management
Third-Party Integrations
Scheduling
Workflow Management
Billing & Invoicing
Customizable Reports

MatrixCare Home Health & Hospice users reviews

Overall Rating

4.2

/5

267

Positive reviews

81

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.2/10
Rating distribution

5

4

3

2

1

120

97

38

9

3

Pros
It appeared to have good work flow from clinical to office seamlessly. The billing features seem robust and user friendly as well.
What I like best about Brightree software is it is user friendly and the support staff is amazing.
The vendor is amazing, great customer service, listens to your needs and changes are made quickly, not years later.
Cons
We have had problems with OASIS acceptance and fatal errors for skip traces that the system does not automatically follow.
We were unable to bill for services for 3 months due to problems with the documentation because we were not taught how to use it correctly.
Do NOT use their program for documents. You pay a lot and when you leave Brightree it costs to get your documents back.

Overall rating contenders

CB
AvatarImg

Cheyenne B.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Administrator

Reviewed 7 years ago
Pros

Always updating for more ease of use and is on the ball with regulatory changes. In the last year there have been vast improvements in the software and our team can not wait to see what is coming next! This software has made our job much easier and we are glad to be as paperless as possible. Jain has been wonderful as an account manager. She definitely has our company's best interest at heart and gets the answer to any question that we may have. Support for clinical has been great and improved significantly in the last few months. Billing software support has improved as well and is more manageable for our small company.

Cons

I would like to see the fully functional interface with pharmacy soon, the ability to fax from the software, and the ability to look up providers from the CMS site and have their info flow over to reduce time in hand keying entries.

AL
AvatarImg

Amanda L.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best homecare software yet!

Reviewed 7 years ago

I've been using Brightree for a few years now (since it was called CareAnyware), with two different homecare agencies. I absolutely love how the staff seem to be up-to-date on rules/regulations and, as such, make sure our clinicians have the most accurate documentation as possible. Being able to document against a patient's Care Plan is definitely HUGE plus. Unlike some other homecare software companies,...

Pros

Compliance!

Cons

Personally, I don't like that we have to use Internet Explorer. I wish Brightree was compatible with Chrome.

BF
AvatarImg

Barbara F.

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Training is Severely Inadequate

Reviewed 7 years ago

Our agency went live on Brightree the same day they rolled out a large upgrade of their program. The prior training we received (which was very minimal) was on the old system and not the updated system. Everything we learned was wrong. The company had Job Aides that were supposed to assist us when we were using the system but all of these job aides were very outdated and wrong. When we called for...

Pros

It's better than our old antiquated system - that's the only good thing I can say. And there was one really great clinical trainer that spent many hours on and off the clock helping us with our issues. It took a long time to get her but once we did, things got much better. I had to go all the way to the Vice President of the company to get additional help from someone who knew what they were doing.

Cons

The way MD orders are written are terrible. When the MD orders a new frequency, the old order remains unless you manually write another order to discontinue the original order. This results in a long list of orders, and many of those have been discontinued. However, you can't tell what date they were discontinued unless you go to the actual order that was written to discontinue that order. Confused?...

AH
AvatarImg

Amy H.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall Great Software for Hospice

Reviewed 7 years ago

Our Account Manager has been great! He's always quick to respond to any questions or to follow up on open ticket items.

Pros

Brightee provides an application for charting visit notes on the iPad, which allows for ease of charting in patients' homes. There are cost savings due to staff no longer using laptops that have to be maintained or serviced, and overall the system is fairly easy to learn and navigate.

Cons

There are occasional glitches in the software that causes the application to have to be deleted then re-installed, but this is not very frequent. The ability to access Brightree's AFO side in Safari is not yet fully functioning but we know eventually it will be. There can sometimes be difficulty with technical support staff understanding issues that you may be experiencing, but they will continue efforts to problem-solve until the issue is resolved.

SM
AvatarImg

Shelly M.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Everything you need in one software application

Reviewed a year ago

MatrixCare allows all of our home health care documentation from patient care to back office administration, managing employees and billing prep to take place in one system. The amount of time spent documenting has decreased, lower the stress and increasing work/home life balance for my clinicians.

Pros

Ease of navigation with documentation designed for point of service documentation . Customer service is responsive and knowledgable.

Cons

The cost is definately something to consider. With each new added feature there comes an associated cost. Training new staff or refreshing existing staff also has an associated cost. The jump in price from 99 patient - >100 patients was shocking.

MatrixCare Home Health & Hospice FAQs

Q. What type of pricing plans does MatrixCare Home Health & Hospice offer?

MatrixCare Home Health & Hospice has the following pricing plans:
Starting from: $2000.00/month
Pricing model: Subscription


Q. Who are the typical users of MatrixCare Home Health & Hospice?

MatrixCare Home Health & Hospice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does MatrixCare Home Health & Hospice support?

MatrixCare Home Health & Hospice supports the following languages:
English


Q. Does MatrixCare Home Health & Hospice support mobile devices?

MatrixCare Home Health & Hospice supports the following devices:
Android, iPad, iPhone


Q. Does MatrixCare Home Health & Hospice offer an API?

Yes, MatrixCare Home Health & Hospice has an API available for use.


Q. What level of support does MatrixCare Home Health & Hospice offer?

MatrixCare Home Health & Hospice offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum, Phone Support

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