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MatrixCare Home Health & Hospice Logo

MatrixCare Home Health & Hospice

4.2
(265)

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Scalable, connected, cloud-based EHR for post-acute

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(3)

MatrixCare Home Health & Hospice Pricing, Features, Reviews and Alternatives

MatrixCare Home Health & Hospice FAQs

Q. What type of pricing plans does MatrixCare Home Health & Hospice offer?

MatrixCare Home Health & Hospice has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of MatrixCare Home Health & Hospice?

MatrixCare Home Health & Hospice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does MatrixCare Home Health & Hospice support?

MatrixCare Home Health & Hospice supports the following languages:
English

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Q. Does MatrixCare Home Health & Hospice support mobile devices?

MatrixCare Home Health & Hospice supports the following devices:
Android, iPad, iPhone

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Q. Does MatrixCare Home Health & Hospice offer an API?

Yes, MatrixCare Home Health & Hospice has an API available for use.

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Q. What level of support does MatrixCare Home Health & Hospice offer?

MatrixCare Home Health & Hospice offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum, Phone Support

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MatrixCare Home Health & Hospice product overview

What is MatrixCare Home Health & Hospice?

Innovative software and superior service

Key benefits of using MatrixCare Home Health & Hospice

Benefits of MatrixCare for home health

Patient management
Our home health software streamlines patient management from the flow of information between referring physician, case managers/discharge planners, and your organization, through intake, Medicare eligibility checks, and admissions. This collaborative approach keeps the focus on patients while helping all stakeholders meet their quality-measure goals.

Advanced scheduling technology includes action lists, alerts, and working by exception to make your team more efficient. You can see multiple patient/caregiver schedules at once and filter based on discipline, level of care, patient care location, and more to match employees to patients.

Operate efficiently
Beyond core software, we offer a range of modules, services, and integrations you can tailor to your specific needs. Some options include document management, eClaims, eFax, EVV, auto mileage calculation, PBM, SHP, physician portal, eReferral, RCM, and OASIS review.

Our consultants will work one-on-one with you—in remote or on-site sessions—to understand your home health business needs. We will help you establish best practices, and develop stable, repeatable, scalable processes.

Clinical management
Our point-of-care tool lets clinicians document efficiently, completely, and accurately while they’re with a patient. The technology securely captures documentation, photos, orders, and other data, regardless of connectivity. And built-in checks ensure necessary data is entered at the point of care, so all compliance and regulatory requirements are met.

Office management
Our office management solution helps ensure clinicians are consistently capturing and submitting complete, compliant documentation. These decreases quality-assurance workload because everything automatically flows from the point-of-care to the back office. Reports and dashboards track key performance indicators (KPIs) and other data to improve decision-making for your home health organization and for your referral sources.

Financial management
Point-of-care documentation is integrated into billing to improve time-to-bill submissions. The automated eClaims feature allows 837 Medicare claim files to be sent directly to CMS. Built-in rules and validations make sure bills are accurate before they’re submitted, reducing denials and increasing cash flow. And a suite of financial reports gives you the visibility to manage your home health business.

Optimize your process
Thorough documentation leads to more accurate claims, and guards against denials and takebacks
Alerts and task hotlists increase accuracy of clinical and patient information—before a claim is dropped
Built-in rules and validations deliver cleaner claims and improved billing accuracy, before submission

Work more efficiently
Complete, accurate, and compliant documentation reduces quality assurance workload
Digital referrals, forms, and patient records eliminate paper, streamline processes, and make general administrative work more efficient
A comprehensive dashboard with key performance indicators and hundreds of customizable reports helps keep you on top of your business goals
Built-in alerts push time-sensitive tasks to the right people, streamlining operations
Centralized patient information keeps the whole care team on the same page
Our web-based platform eliminates the need for software updates and costly IT infrastructure

Ensure compliance
Built-in best practices—courtesy of CareTouch Logic—guide OASIS questioning, and ensure notations whenever visits are opened or closed, for added protection against audits
Rules-based processes prevent scheduling without prior order or authorization, to improve compliance
Web-based system automatically delivers clinical and regulatory updates

Improve patient care
Mandatory logic-based questions and workflows help clinicians document directly against the care plan, improving visit documentation and compliance, and highlighting progress.
Home-health-specific clinical content and functions are included for all disciplines, so care plans are easier to build.
Nursing and social work disciplines can also drive patient assessment, treatment, and documentation regarding problems or interventions defined in the care plan.
Centralized patient information keeps the whole team on the same page so they can provide the highest quality care.
Automated patient updates and histories are documented by discipline, so care teams are coordinated.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
24/7 (Live rep)
FAQs/Forum
Phone Support

Training options

Live Online
Videos
Documentation
Webinars
In Person

Not sure about MatrixCare Home Health & Hospice? Compare it with a popular alternative

MatrixCare Home Health & Hospice logo

MatrixCare Home Health & Hospice

4.2
(265)

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

295

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
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Why am I seeing this?

MatrixCare Home Health & Hospice pricing information

Value for money

4.0

/5

265

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

MatrixCare Home Health & Hospice features

Functionality

4.1

/5

265

Total features

31

4 categories

Most valued features by users

HIPAA Compliant
Appointment Management
Scheduling
Billing & Invoicing
Patient Records Management
Third Party Integrations
Workflow Management
Customizable Reports

Functionality contenders

MatrixCare Home Health & Hospice users reviews

Overall Rating

4.2

/5

265

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.22/10
Rating distribution

5

4

3

2

1

120

97

37

8

3

Pros
It appeared to have good work flow from clinical to office seamlessly. The billing features seem robust and user friendly as well.
What I like best about Brightree software is it is user friendly and the support staff is amazing.
The vendor is amazing, great customer service, listens to your needs and changes are made quickly, not years later.
Cons
We have had problems with OASIS acceptance and fatal errors for skip traces that the system does not automatically follow.
We were unable to bill for services for 3 months due to problems with the documentation because we were not taught how to use it correctly.
Do NOT use their program for documents. You pay a lot and when you leave Brightree it costs to get your documents back.

Overall rating contenders

LM
AvatarImg

Laura M.

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to navigate with great customer support

Reviewed a year ago
Pros

The ease and look of the product as well as the ability to easily navigate the screen. Their support is one of the best in the industry making them easy to work with and quick to resolve any issues.

Cons

The billing feature seemed to lack where the clinical feature succeeded.

AH
AvatarImg

Amy H.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall Great Software for Hospice

Reviewed 6 years ago

Our Account Manager has been great! He's always quick to respond to any questions or to follow up on open ticket items.

Pros

Brightee provides an application for charting visit notes on the iPad, which allows for ease of charting in patients' homes. There are cost savings due to staff no longer using laptops that have to be maintained or serviced, and overall the system is fairly easy to learn and navigate.

Cons

There are occasional glitches in the software that causes the application to have to be deleted then re-installed, but this is not very frequent. The ability to access Brightree's AFO side in Safari is not yet fully functioning but we know eventually it will be. There can sometimes be difficulty with technical support staff understanding issues that you may be experiencing, but they will continue efforts to problem-solve until the issue is resolved.

AH
AvatarImg

Alyssa H.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Concept, Horrible Execution

Reviewed 4 years ago

In our demo we were ensured a lot about the program that when it came to implementation was not realized. We have had problems with OASIS acceptance and fatal errors for skip traces that the system does not automatically follow. We have had problems with claim submissions also based on what the system does/doesn't allow. We most recently have implemented eFax and have had nothing but problems with it, mostly based on the implementation team and how they configured the project. We switched to Brightree because we weren't satisfied with what our old software had to offer and we have encounter nothing but problems since we switched.

Pros

Our clinicians love this software because it is easier for them to complete their documentation. The distinction between billed and unbilled AR. I also like that we can track our OASIS acceptance in the software

Cons

The reports don't allow page breaks. We have also had several configuration errors that have impacted business and the ability to see patients. The reports are very slow to customize and are limited in what information they can provide. We have also had several problems with BT understanding how parents and branches work and have had to develop several work arounds to make up for their deficits.

LQ
AvatarImg

Leah Q.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brightree software is innovated, efficient and keeps us in compliance.

Reviewed 6 years ago

Overall, BT is very good software for our agency and encompasses home care and hospice. We had a zero deficiency survey for home care and hospice so compliance is the best aspect.

Pros

BT keeps our agency in compliance as new regulations are introduced they integrate them into the software. We have a particular account manager who goes over and beyond to explain options available in the system, follow up on any problems and supports us through the changes. The Ipads for field staff are fast and efficient, do not get virus, and our clinicians are extremely pleased.

Cons

Not understanding the system or using it to its fullest is a problem for our agency. We need better webinars and education material to be able to maneuver through the software as it is very complex. It is not exactly "user friendly".

CB
AvatarImg

Cheyenne B.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Administrator

Reviewed 6 years ago
Pros

Always updating for more ease of use and is on the ball with regulatory changes. In the last year there have been vast improvements in the software and our team can not wait to see what is coming next! This software has made our job much easier and we are glad to be as paperless as possible. Jain has been wonderful as an account manager. She definitely has our company's best interest at heart and gets the answer to any question that we may have. Support for clinical has been great and improved significantly in the last few months. Billing software support has improved as well and is more manageable for our small company.

Cons

I would like to see the fully functional interface with pharmacy soon, the ability to fax from the software, and the ability to look up providers from the CMS site and have their info flow over to reduce time in hand keying entries.

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