360 HMS - 2026 Pricing, Features, Reviews & Alternatives

360HMS is a cloud based enterprise resource planning platform designed for hospitality operations. It consolidates reservations, front desk management, housekeeping, point of sale, inventory control, customer relationship management and financial accounting into a single digital ecosystem. Developed by 360 Mango Solutions, this software addresses the needs of hotels, resorts, restaurants, banquet venues and health clubs seeking coordinated management across multiple departments. The modular design supports deployments across diverse geographic markets including India, Kenya, Rwanda, Nigeria, Ghana, Uganda, Tanzania, Cambodia, Congo, Somalia and Botswana.

The architecture features multiple interconnected modules that target specific operational areas. The administration module enables system configuration, access management and security controls that govern all other components. The front office module oversees the entire guest journey from booking management through check out, covering reservation processing, room allocation and guest registration. The housekeeping module tracks room statuses, assigns cleaning tasks, coordinates maintenance requests and monitors property conditions. The restaurant module integrates point of sale capabilities with kitchen management, supporting multiple outlets and directing orders to appropriate preparation stations. The banquet and event module manages conferences, weddings, corporate gatherings and social events with tools for space allocation, catering coordination and event cost analysis. The room service module synchronises guest meal orders with kitchen workflows. The health club module facilitates management of spa services, fitness memberships, gym operations and wellness programme administration. The procurement module orchestrates approval workflows, supplier management and cost control to maintain optimal inventory. The stock management module handles transfers and warehouse operations. The maintenance module streamlines work order creation, engineer assignment, requisition management, preventive scheduling and asset tracking. The payroll module processes attendance records, advance salaries and compensation disbursements in line with statutory requirements. The accounting module consolidates transactional entries, general ledger updates, bank reconciliations and financial reporting. The electronic document module provides a secure digital repository with version control and compliance tracking. The management information and reporting module delivers real time dashboards, key performance indicator tracking and analytical reports. The customer relationship management module captures guest profiles, coordinates sales activities, administers marketing campaigns and manages loyalty programmes.

The platform enables hospitality organisations to implement selected functional components based on individual operational requirements and to expand capabilities as business conditions evolve. Category based routing within food and beverage operations ensures orders are directed to the correct kitchen or bar locations according to item classifications. The procurement process integrates hierarchical approval workflows to enforce authorisation protocols before purchase confirmation. Preventive maintenance scheduling allows proactive servicing of assets to reduce unplanned disruptions. Integration between operational modules and the accounting system ensures transactional data from reservations, point of sale transactions, banquet bookings and other revenue activities flows seamlessly into financial records without manual intervention.

The unified database structure maintains referential integrity across departmental functions and supports detailed data connectivity between modules. Role based access controls secure user interactions and uphold system integrity. The cloud native deployment model facilitates remote access and centralised management while real time analytics provide insight into operational performance. Scalable configuration options allow hospitality organisations to tailor the system to property size, service portfolio and evolving business requirements.