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Hotel management software streamlines the financial and organizational operations of hotels, motels, resorts, and other similar properties. The software assists hotel owners and managers with day-to-day tasks, such as managing reservations, scheduling housekeeping routines, processing bills at the time of check-outs, and maintaining guest relationships. It may also be referred to as hospitality management software or hotel property management system (Hotel PMS).
To find the best software that hotels use, view our GetApp’s Category Leaders report for hotel management software that is based on verified user reviews. The list—which features top hotel management platforms—is based on ease of use, functionality, customer support, value for money, and likelihood to recommend. You can use this list to compare two or more online hotel management software solutions and find one for your business.
Hotel management systems offer a centralized system to manage the different functions of a hotel. Here are some of the major features of a hotel management system that are immensely useful for businesses in the hospitality industry.
Front desk management: Ensures smooth check-in and check-out processes. The tool enables hotel staff to manage front desk functions, which include guest registrations, room allocations, and guest communication management.
Housekeeping management: Helps hoteliers with the management of their housekeeping and maintenance tasks. The system enables hotel managers to schedule and assign cleaning chores, monitor room cleaning status, and maintain a record of cleaning supplies.
Reservations management: Assists hotel staff in the management of bookings and reservations, which include functions, such as accepting/canceling reservations, managing the availability of rooms, payment processing, and event management.
Centralizes hotel operations: Hotel software is designed to help accommodation businesses centralize their operations, including front desk, back office, security, and maintenance management functions. This makes it easier for hoteliers to manage various aspects of the business, cut down costs on different applications, and provide good customer service.
Prevents double bookings: An automated hotel management software solution prevents double bookings by tracking room availability in real time. The software integrates well with channel management systems to ensure that room availability is updated automatically across all channels connected to the system, minimizing the potential for double bookings. Several tools also offer features for managing group reservations that can help prevent overbooking in situations where a group is booking multiple rooms for a day.
Increases occupancy rates: Hospitality management software typically integrates with online booking engines that help property managers advertise their rooms to potential guests and capture bookings on their websites. Some hotel software solutions also offer revenue management as a feature to help hoteliers optimize their pricing based on demand which can further help increase occupancy rates.
Offers revenue management: Hotel property management software offers a range of tools that allow hotel staff to manage bookings, room rates, availability, promotions, and discounts on the basis of demand and other factors. Additionally, the tools can help with up-selling and cross-selling services and amenities to maximize revenue generation.
Lowers operational costs: Hotel management software streamlines various tasks and processes for property businesses, thereby reducing the efforts required by the staff and the associated labor costs. It also provides various reports—such as reservation, housekeeping, occupancy analysis, trial balance, daily revenue, and night audit reports—to help hotel owners track spending, negotiate better with suppliers, and reduce costs wherever possible.
Improves guest experience: Guest satisfaction is especially important for businesses starting fresh in the hospitality industry. Hotel property management software makes it easier for guests to book rooms at a hotel and access its amenities. It also helps property managers to manage hotel operations, which includes managing guest information and tracking reservations. All these ensure seamless arrivals and departures, which in turn, enhances the overall guest experience.