protel PMS vs OpenTable

Hostaway

Hotelizer

eZee Absolute

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Hotelizer PMS is a cloud-based software designed to help businesses in the hospitality industry manage hotels remotely. 
By using cutting edge technology, we are offering a flexible & robust tool for all sizes & types of hotels. City hotel or resort, big or small, we cater for all.

Yanolja Cloud Solution PMS is an intelligent solution that automates hotel operations to enhance guest experience and drive revenue.

Protel PMS is an intuitive and user-friendly property management system used in the hospitality industry. It can streamline operations, optimize workflows, and improve customer service.

Activities Booking

Activity Dashboard

Alerts/Notifications

Billing & Invoicing

Booking Management

Booking Notes

Built-in Accounting

Catering Management

Customer Support

Customizable Templates

Drag & Drop

Employee Management

Extended Stay

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

Group Reservations

Guest Experience Management

Housekeeping Management

Inventory Management

Loyalty Program

Maintenance Management

Marketing Automation

Mobile Access

Multi-Currency

Multi-Language

Multi-Property

Online Booking

Payment Processing

Point of Sale (POS)

Promotions Management

Rate Management

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Room Booking

Single Property

Spa/Activity Management

Task Management

Third Party Booking

protel PMS

Web-based

Windows

Android

iPad

iPhone

Basic

Sales & Marketing Manager

This PMS has been a life saver for the hoteliers, it has a lots of features to use and easy to use this platform.

Revenue Manager

Excellent customer support and good reporting are available.

Ease of Use

Small Business

Large Enterprises

Mid-size Business

Planet

Booqable

Booqable is equipment rental software for small and medium-sized businesses. It enables companies from various industries to manage inventory, schedule equipment, and accept online bookings.

Now Book It

Now Book It is an online reservation platform providing a suite of tools for businesses in the hospitality industry to manage reservations, create personalized guest experiences, and increase sales. With an easy-to-navigate interface, Now Book It allows businesses to gain deep insights into customer behavior, such as average spend, visit frequency, and dining preferences.

Mindbody

Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.

Manager

Customer service for issues with the software aren’t always helpful.

I've had a great experience and the customer support is very helpful when i needed it.

The best restaurant management platform to help you fill seats, run smoother shifts, grow guest relationships, and drive more revenue.

Access Controls/Permissions

Availability Management

Barcode/Ticket Scanning

Calendar Management

Contact Database

Credit Card Processing

Customer Database

Customer History

Customizable Reports

Delivery Estimate

Delivery Management

Electronic Payments

Email Reminders

Event Scheduling

Food Delivery Dispatching

Forecasting

For Restaurants

Gift Card Management

Kitchen/Menu Management

Menu Builder

Mobile Booking

Mobile Payments

Online Ordering

Online Payments

Online Reservations

Order Entry

Order Management

Order Tracking

Performance Metrics

Point of Sale (POS) Integration

QR Codes

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Updates

Reviews Management

Rewards Management

Sales Trend Analysis

SMS Messaging

Social Media Integration

Social Promotion

Table Management

Third-Party Integrations

Wait List Management

Website Integration

Reviews for OpenTable come from a wide variety of industries, including restaurants (7% of reviewers), hospital & health care (7%), and hospitality (5%). The most frequent use case for OpenTable cited by reviewers is reservations (98% of reviewers).

Users and use cases

Some users report that OpenTable offers useful features and occasional accessible pricing, and a few reviewers mention budget flexibility. However, many reviewers indicate high ongoing fees and extra costs, and they feel value for money is lacking.

Value for money

OpenTable is a reservations tool offering key features such as online booking, calendar/reminder system, mobile access, group reservations, and booking notes, among others.

OpenTable

Resy OS

SevenRooms

Toast POS

ResDiary

DoorDash for Merchants

TouchBistro

Core

High cost concerns

Director of Marketing and Events

The pricing is very expensive compared to its competitors - which we understand due to all the usage you can get out of the software and it being well-known.

Owner

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

64% of reviewers feel negative about OpenTable’s pricing. Users think the platform is expensive compared to competitors, with high monthly fees and per-cover charges that can impact profitability. Reviewers say the cost of running promotions or using advanced features is often prohibitive, and some feel the value provided does not justify the expense. They mention that ongoing price increases and the lack of flexible pricing options are a concern, especially for smaller businesses. Some users report reconsidering their use of the platform due to these financial drawbacks.

Slow and inconsistent updates

Integration with POS is weak and need to be improved.

42% of reviewers feel negative about OpenTable’s improvements and updates. Some users report that the software can be slow to load, occasionally glitches, or crashes during peak times. Reviewers indicate that the interface sometimes feels outdated or clunky, and they find that learning all the features can be overwhelming. They mention that certain functions, like menu updates or integration with other systems, could be improved. Some reviewers feel frustrated by infrequent updates, lack of regional coverage, and the need for more intuitive customization options.

Intuitive and friendly design

96% of reviewers feel positive about OpenTable’s user interface. Reviewers indicate that the layout is visually appealing, easy to navigate, and presents information clearly. They appreciate the intuitive design, which allows users to find available times, view menus, and manage bookings without confusion. Users say the interface is consistent across devices and platforms, making it simple for both staff and guests to interact with the system. They value how quickly new users can learn the interface, and mention that its user-friendliness reduces training time and operational errors.

Effortless everyday usability

assistant digital merchandiser

This software is easy to use even for those who might not see themselves as very tech savvy - it basically does all the heavy lifting for you.

97% of reviewers feel positive about OpenTable’s ease of use. Users think the platform is intuitive and quick to learn, making it accessible even for those who are not tech-savvy. They appreciate that it streamlines the reservation process, minimizes manual effort, and allows both staff and guests to navigate options with minimal training. Reviewers indicate that the system is convenient for making, changing, or viewing reservations, and say it helps organize and manage busy periods efficiently. They find the app’s straightforward design and seamless workflow valuable for daily restaurant operations.

Comprehensive reservation management

Marketing Manager

I was previously responsible for booking reservations for large groups at restaurants and OpenTable makes it extremely easy to filter and find the best restaurant that fits your criteria for party size and requirements. Once you narrow down your choices, you input all the details of when you want the reservation and then it's done.

Occupational Therapist

Through OpenTable you can book reservations and include party size, time of reservation, and any special occasion being celebrated. If a time you have requested is not available, it recommends the closes available times. If you create an account, you can also earn rewards by booking through OpenTable.

93% of reviewers feel positive about OpenTable’s restaurant reservations features. Reviewers appreciate how the platform streamlines booking for both customers and staff, allowing users to easily search, filter, and secure tables at a wide range of restaurants. They say it simplifies managing party sizes, special occasions, and preferences, while offering reminders and calendar integration. Users find value in features like real-time availability, waitlist management, and the ability to add notes or customize floor plans. They indicate that these capabilities help reduce booking errors, improve guest satisfaction, and make restaurant operations more efficient.

Company Director

There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home.

Co-Founder and Event Manager

It is useful for tracking customer behaviour regarding bookings and overall data analysis.

Assistant Reservations Manager

From a restaurant point of view, you would need a platform that automate most of the action without checking every single minute.

You can see what each restaurant offers and read reviews and find out who has a table you can reserve at the time you need it.   

It is very useful to boost last minute reservations, however not ideal as a main booking platform.

Helpful when making changes to website, reservations or overall availability.

OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less.

MYSELF

It makes it very easy to reserve dinner reservations without having to call and be put on hold.

I wish more restaurants used it so that it would be a one stop shop.

Attorney

Sometimes you have to enter your credit card information for certain reservations and you are charged if you cancel.

It makes the reservation for you, so you don't have to call around to get a table.  

Available reservations and wait lists help us decide where to eat.

Three days after we canceled our service, we received an erroneous review, and Open Table did not address the issue even though it had nothing to do with our restaurant.

Founder

Also, some of the lesser-known or smaller restaurants aren’t available on OpenTable, limiting options in certain areas.

Associate Director

The best parts of the application are that you can customize what you're looking for (this is specifically helpful for dates/times and different types of food), keep track of your reservations and save favorites.

Publicist

From managing reservations to optimizing seating arrangements and tracking guest preferences, OpenTable simplifies every aspect of running a restaurant for my clients.

Head of Strategy

There are some features that are not than intuitive in the navigation like canceling a reservation.

The cost involved when customers book through the OpenTable network.

Commercial Advisor

Annoying emails asking me to write reviews.

When I make a reservation. With open table it schedules into my calendar and sends and email reminder in case I need to cancel or reschedule

Sales and Event Manager

Everything in one place including reviews for our six locations, marketing and reporting

Manager and customer service

Optimized bookings, seating flow, and intuitive reservation booking.

It is an easy and convenient way to reserve tables at your favorite restaurants and cancel/reschedule reservations.

Digital lead

In some areas open table isn’t as adopted, for example going aboard it would be super useful but not always a lot of restaurants are registered

The reservation system works efficiently, with solid functionality and a range of useful features.

IT Support Analyst

Server 

Tracking our reservations is obviously very helpful, seeing our calendar booked out is wonderful, and gathering customer details for future communication and business is also a huge bonus.

Designer

It crashes and I've had situations where I couldn't cancel something and go penalized for it.

Admin

It helps keep your guests aligned with the date and time!

Assurance Staff II

You can lookup restaurants in any desired area and scroll through to find out where you're going to eat. Once you find a place you can easily make a reservation straight from the app and invite others.

protel PMS vs OpenTable Comparison (2026)

protel PMS

OpenTable

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives