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OpenTable
Restaurant management platform with takeout ordering
(11)
OpenTable Pricing, Features, Reviews and Alternatives
OpenTable FAQs
Q. Who are the typical users of OpenTable?
Q. What languages does OpenTable support?
Q. Does OpenTable support mobile devices?
Q. What other apps does OpenTable integrate with?
OpenTable product overview
What is OpenTable?
OpenTable is a restaurant management platform that offers online reservations, takeout ordering, marketing tools, guest loyalty rewards, and more. It is suitable for restaurants of all sizes as well as bars, wineries, hotels, and other businesses. With a comprehensive set of tools, OpenTable can help businesses fill seats, manage daily operations, and increase revenue opportunities. The platform can integrate with existing systems including POS, marketing, content management, and other third-party solutions.
Typical customers
Platforms supported
Support options
Training options
Not sure about OpenTable? Compare it with a popular alternative
Starting from
39
Per month
Flat Rate
Starting from
89
Per month
Flat Rate
OpenTable pricing information
Value for money
4.7
/5
1.2K
Starting from
39
Per month
Flat Rate
Pricing options
Value for money contenders
OpenTable features
Functionality
4.6
/5
1.2K
Total features
69
4 categories
Most valued features by users
Functionality contenders
OpenTable users reviews
Overall Rating
4.7
/5
1.2K
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.06/10
930
253
41
5
3
Overall rating contenders
Emtiaz U.
Administrator
Hospital & Health Care, 11-50 employees
Review source
Transcript
Emtiaz U.: Hi, my name's Emtiaz. I'm a facility administrator. I give Open Table a five out of five....
Jocelyn Z.
Admin
Retail, 1-10 employees
Review source
Transcript
Jocelyn Z.: Hi, I'm Jocelyn. I am a hostess at my current job and to rate OpenTable out of five stars,...
Robert T.
Hospitality, 51-200 employees
Used daily for 6-12 months
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Excellent product with whom we hope to be happy for many many years to come...
As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable. Their training staff was great, introducing the system and training our staff. As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....
In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...
Kelly M.
Food & Beverages, 51-200 employees
Used daily for 2+ years
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Everything about OpenTable for Restaurants was an experience worth remembering. I never found myself getting lost or hung up on a problem with the software and creating reservations for the guests frequenting the restaurant. It did such a fantastic job with estimating the time that a table will be sitting to eat, depending on their party size, and adjust the schedule based on this. There would be reminders and notes when this would be approaching so I could let the customers know in advance so they didn’t have to come in and get upset. It allowed us to be able to go above and beyond to ensure our guests had the four star experience they were paying for.
Where to start when it comes to the best features of the OpenTable software. First and foremost, it is incredibly simple to pick up how to use it after only a few reservations have been made, it’s that great of a system. As a front of the house team member, it allowed me to view the entire floor plan of the restaurant on screen in a visual way that made the most sense to me, which made making reservations...
The software version I used has since been updated several times and I’m sure anything that was missing then has been added by now. As a user for multiple years, I strongly believe that there was hardly anything I can think of that was wrong with OpenTable. It helped me complete my job efficiently and all the guests seemed to enjoy their process of using it as well.
Grayson T.
Restaurants,
Used daily for 2+ years
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Not enough to list. Exposure, but it's limited for smaller companies.
It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.
It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.
michelle r.
Marketing and Advertising, 10,001+ employees
Used weekly for 2+ years
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OpenTable is a great resource. I use it often when trying to select a restaurant. I love that I am able to see pictures of the real food, along with the menu and prices. Easy platform for making reservations.
Would love an easier way to view a clean menu. there are multiple views (on OpenTable, within a user's picture, or sending me to the website)
Justin K.
Primary/Secondary Education, 51-200 employees
Used monthly for 2+ years
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I like that it is quick and easy to use, especially when searching directly within Google or in a restaurant's website.
Nothing at this time. I find it to be easy and flexible.
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