ResNexus vs Firefly Reservations

Cloudbeds

Little Hotelier

ThinkReservations

Campspot

RoverPass

Campground Solutions Reservation and Management System

Compare ResNexus and Firefly Reservations based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Booqable

Booqable is equipment rental software for small and medium-sized businesses. It enables companies from various industries to manage inventory, schedule equipment, and accept online bookings.

Hostaway

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

ResNexus let's your business view and manage all of your existing and potential reservations in one place and reduce double bookings.

Expand your reach with seamless OTA connections to Google, TripAdvisor, Booking.com, Expedia, Airbnb, VRBO, & more!

https://resnexus.com/comparisons/



Access Controls/Permissions

Accounting

Activities Booking

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Auto Update

Availability Indicator

Availability Management

Billing & Invoicing

Billing Rate Management

Booking Management

Booking Notes

Budgeting/Forecasting

Built-in Accounting

Calendar Management

Calendar Sync

Cash Flow Management

Channel Management

Contact Management

Content Management

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Data Synchronization

Design Management

Discount Management

Drag & Drop

Dynamic Pricing

eCommerce Management

Electronic Payments

Email Management

Email Marketing

Email Templates

Employee Management

Event Scheduling

Extended Stay

Financial Analysis

Financial Management

Forecasting

For Hospitality Industry

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

Geographic Maps

Group Reservations

Guest Check-in/Check-out

Guest Communications

Guest Experience Management

Historical Reporting

Housekeeping Management

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Landing Pages/Web Forms

Lead Management

Lease Tracking

Loyalty Program

Maintenance Management

Marketing Automation

Media Library

Mobile Access

Multi-Channel Management

Multi-Currency

Multi-Language

Multi-Location

Multi-Property

Online Booking

Online Booking Tools

Online Payments

Online Reservations

Order Management

Owner Statements

Payment Processing

Performance Metrics

Point of Sale (POS)

Pre-built Templates

Price/Margin Management

Price Optimization

Promotions Management

Property Management

Quotes/Estimates

Rate Management

Ratings/Reviews

Real-Time Data

Real Time Editing

Real-Time Notifications

Real-Time Updates

By industry, ResNexus reviewers are most commonly professionals in hospitality (84%). The most frequent use case for ResNexus cited by reviewers is reservations (71% of reviewers).

Users and use cases

Some users say ResNexus offers good value for money due to fair pricing and extensive features. Reviewers appreciate its reasonable cost for the functionality, but some users report high prices, inflexible discounts, and rising fees as drawbacks.

Value for money

The ResNexus integration most frequently cited by reviewers is authorize.net, an accounts receivable product rated 4.8 out of 5 for its integration with ResNexus.

Integrations

ResNexus is a reservations solution with key features that include online booking, customer support, reservations management, payment processing, and more.

ResNexus

Windows

iPhone

Android

iPad

Web-based

Essentials

Premier

Owner

Resnexus has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company.  

We love both the customer self serve options for booking their stay (within the booking  parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews.  

Operations Manager

Overall, I would recommend ResNexus to any business big or small that is looking to create a more formal presence on the internet with the ability to lean on their team of support staff that will guide you through the entire process.

General Manager

The rates management is the least cluttered of any solutions we used, and their booking engine is the only one flexible enough to allow you to sell just about anything besides just overnight stays.

Managing Partner

My company has now incorporated Resnexus's travel protection program for my guests providing them with an option to purchase a plan that covers any last minute cancellations.

Owner and partner

Website updates are so easy, and it allows me to update room changes, photos, rates, etc. within minutes.

Corp Pres.

The only thing that needs to be looked at is the amount of required information that the OTA's wont share with us so we can provide their customers real service.  

We ran into complete show stopper bugs and found out very quickly that their second level support was non-existent. When we insisted that we needed the bugs fixed, their answer was that we are a poor fit for ResNexus and they asked us to leave.

Manager Owner

Sometimes dragging and dropping reservations between rooms is not easy, and the mobile interface is hard to use when I am not on the property.

They can do it with items, but there is no way to calculate the shipping based on the address and etc.  

Side bar of links and pages disappears when you go to add paymeneed to keep that to be able to get back into summary notes and every other link.

There are additional functionalities we would like have implemeneted in an expeditious manner, but I do have the confidence in my ResNexus Professional to advocate for our needs and also help me find workarounds and explain different processes and settings as needed.

I was one of the reasons I left Resnexus for a year, however the other product was so hard to use, and prone to errors with poor support that I went back to happily returned and was happy to see that they added support for multiple languages.

We build websites for other accommodations in the area, and we've helped probably 10+ of them to sign up with ResNexus too -- that's how much we believe that they're a great company.

Owner operator

From the platform to the professional red Carpet team [sensitive content hidden], to the website team, and even the [sensitive content hidden], they go above and beyond for their clients.

Each new functionality feels like it needs to be tested more for inefficiencies, usefulness, and hiccups. Yet it seems to take a long time in beta for the tech improvements we are requesting to be completed (even crucial ones to our operation).

Owner - manager

I have a unique business in that I book fishing trips, lodging and boat rentals.  

The staff works tirelessly to make sure you get set up and onboarded and provides all the phone support necessary to make you a success.

Total pricing can get a little convoluted, once you've got your normal package, texting, keyless entry, marketing, etc, and they all get billed separately. But it's not that big of a deal.  

Overall, it's been challenging to get the tool to do *exactly* what we want, and there are a lot of frustrating "obvious" limitations, but it does so much so very well and we've invested so much time into getting things to function that we're "happily stuck".

The Support system is what I like most...my one-on-one hospitality person [sensitive content hidden] to be on point, knowledgeable, personable & quick to correct any problems I am having.

Our business was fully operated via telephone and mail as recently as 2018.

Owner and Operator

The colors in the new version do not lend to quickly assessing what is happening in general.

The Email template and CRM in ResNexus is outstanding, and their first level support is also outstanding.

Resnexus has worked with me to customize the system so that everything worked seamlessly.

ResNexus offers its Red Carpet service, English-speaking customer support personnel, and comprehensive services.

We can call and get to a live person who can walk us through any issues or questions we have and this is invaluable when it comes to running a business.

We found out later the real reason they asked us to leave is because their sales guy lowballed our account and they decided not to honor the lifelong price guarantee.

During weekends, we're able to call after hours support, which we used only a handful of  times.

owner

Our customer service rep is always readily available and responsive to our needs. When we shared that weekday visits were down he offered several concrete suggestions and helped us to implement them.  

Their customer services have been of great assistance to us over the course of our using their platform.

I appreciate that I'm both a squeaky wheel and probably a more advanced user than others, but disagree with building something "well enough" for most people and with they'd improve certain features.

Co Owner

I found out what reservation system the current owner was already using and so I decided to implement it at my smaller property so I could get used to it.

If there was one thing I would say that I wished was better about this company or certain aspects of it I suppose it would have to probably come down to the website and only that there are certain controls that I would like to have in the editing of my website that are not available to me but other than that.

Owner Innkeeper

The easy of use, package options, one stop shop for your property management, and Red Carpet service.

My red carpet [sensitive content hidden] has been extremely helpful and can usually figure out what I need to do or who to talk to.

This company is amazing across the board from their easy to use hotel/property reservation software, to their outstanding customer service and willingness to help, to their website design department.

From the reservations, the website, the reports, I could not function without ResNexus.

Wish the pricing were not an issue for smaller properties such as mine.  

Campground Owner

Integrates with everything (my website and point of sale).

Hotel reservations have expenses - credit card fees, third-party commissions, occupancy taxes, and, of course, monthly reservation software costs.  

ResNexus solves common business problems related to booking and reservation management by preventing double bookings, automating manual tasks, improving communication with guests, and providing valuable data insights.

My website needs better SEO (search engine optimization).

owner    manager

We went thru the back office details and he helped to set up and make adjustments.  

ResNexus simplifies processes, minimizes errors, and optimizes efficiency, resulting in a smoother operation and increased customer satisfaction.

Every member of the ResNexus team, particularly [sensitive content hidden], stood by my side during the entire transition, remaining accessible and consistently ensuring that everything was taken care of wonderfully and reliably.

We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

Resnexus has been a great system to keep my reservations simple and accountable.  

They claim their main advantage is that they are family run and not dependant on venture capital.

There is any ease of use I appreciate and there are instructional guides, which prove helpful, although some are out of date or focus on the grid view too much (rather than calendar view).

Reviewers indicate ResNexus customer support is highly responsive, knowledgeable, and available 24/7, which they find especially valuable during onboarding and urgent situations. Users report always being able to reach a live representative, often mentioning the helpfulness of assigned 'red carpet' reps and personalized training. They say ResNexus customer support consistently resolves issues quickly and provides ongoing assistance, making users feel supported and confident in using ResNexus. Of the 24 ResNexus users who gave detailed accounts of their use of Customer Support, 100% rated this feature as important or highly important.

Customer Marketing

Booking Engine

Website Design

Reviewers indicate ResNexus payment processing is easy to set up, well integrated, and allows for seamless, automated credit card payments. Users report that ResNexus saves time by integrating with accounting platforms and third-party payment providers, and they appreciate secure, quick transactions and detailed deposit reports. They say payment processing works reliably, though some international users wish for broader support and a few mention high processor fees or missing security code capture. Of the 21 ResNexus users who gave detailed accounts of their use of Payment Processing, 95% rated this feature as important or highly important.

ResNexus vs Firefly Reservations Comparison (2026)

ResNexus

Firefly Reservations

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives