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SurePayroll vs OnPay Comparison

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Overview

SurePayroll provides full-service online payroll to tens of thousands of U.S.-based small businesses.

Category Leaders

OnPay is online payroll software for growing businesses in all 50 states. Payroll services include processing payroll, automating...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

29.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

40

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

287

5

4

3

2

1

182

48

16

11

30

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.8

438

5

4

3

2

1

394

31

3

1

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Easy to use, good customer support, good documentation and help with tax matters. Substantially cheaper than some of the other nanny share cloud accounting services out there.
Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.
Great customer service, ease of use, simple navigation and customer service is always available. With me being a small business owner the monthly fees are great and within range.

Pros

As a foreign company moving into the US market I'm glad we chose OnPay. They have been great at making everything smooth from helping us get set up with payroll to benefits for our employees.
User-friendly, excellent customer support, super easy on a small budget and I am 100% comfortable in leaving everything in their capable hands. Simply click a button on payday and it's done.
Alway friendly staff that is eager to help answer any questions and get us to a resolution. Software is simple and packed with features.

Cons

Although this was an oversight on my part, I think it should be set to "no", and the administrator should have to click yes. This mistake ended up costing me $2700.
Inability to completely void out a payroll check that was incorrectly issued, and instead I had to issue a negative amount the next week in order to make the adjustment for the end of year 1099.
Customer service is the worst in the industry.

Cons

Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it.
Also, there was a problem with payroll being processed twice within two minutes from each other. There should have been a pop up stating you already processed a payroll.
I hate paperwork and don't have a big enough operation to justify hiring a book keeper.
  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features38
  • 401(k) Tracking
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Benefits Management
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Customizable Reports
  • Customizable Templates
  • Data Visualization
  • Direct Deposit
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • For Accountants
  • For Cloud
  • For Small Businesses
  • HR Management
  • Health Insurance Administration
  • Learning & Development
  • Leave Tracking
  • Multi-Location
  • Multi-State
  • Onboarding
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Policy Management
  • Process/Workflow Automation
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Task Management
  • Tax Compliance
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workflow Management
  • Total features62
  • 401(k) Tracking
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Benefits Management
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Customizable Reports
  • Customizable Templates
  • Data Visualization
  • Direct Deposit
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • For Accountants
  • For Cloud
  • For Small Businesses
  • HR Management
  • Health Insurance Administration
  • Learning & Development
  • Leave Tracking
  • Multi-Location
  • Multi-State
  • Onboarding
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Policy Management
  • Process/Workflow Automation
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Task Management
  • Tax Compliance
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations20
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter/X
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations13
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter/X
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

CD
AvatarImg

Curtis D.

Health, Wellness and Fitness, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

OnPay  logo

OnPay

Awesome Customer Service

Reviewed 5 years ago

The best I have used in 18 years...Customer service is the best.

Pros

Super easy to use..customer service is always there there to help.

Cons

Nothing...it is much easier to use that Quickbooks and Surepayroll.

AL
AvatarImg

Amy L.

Nonprofit Organization Management, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

OnPay  logo

OnPay

Full function, clear UX, low cost

Reviewed 4 years ago

Overall, it's been very positive. They have what our organization needs at a good price, and are easy to use.

Pros

I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.

Cons

It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.