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OnPay Pricing, Features, Reviews and Alternatives
OnPay product overview
What is OnPay ?
OnPay’s payroll and HR save business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice.
Key benefits of using OnPay
Typical customers
Platforms supported
Support options
Training options
OnPay pricing information
Value for money
4.9
/5
392
Starting from
36
Per month
Flat Rate
Pricing options
Value for money contenders
OnPay features
Functionality
4.7
/5
392
Total features
56
4 categories
Most valued features by users
Functionality contenders
OnPay users reviews
Overall Rating
4.8
/5
392
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.69/10
353
30
2
1
6
LP
Lukasz P.
TS
Tina S.
LD
Larry D.
JP
Joan P.
aM
alicia M.
MF
Matthew F.
Overall rating contenders
Denise L.
Owner
Education Management, 1-10 employees
Review source
Transcript
Denise L.: Hi, I'm Denise. I'm a small business owner. I do afterschool enrichment for kids. I would...
Lisa C.
Verified reviewer
Financial Services, 11-50 employees
Used weekly for 2+ years
Review source
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Great tool that is affordable and easy to use!
What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.
I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)
Myron P.
Religious Institutions, 1-10 employees
Used weekly for 2+ years
Review source
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We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've quickly replied and resolved the matter.
OnPay is easy to use, and our employees love how easy they can manage their profiles.
The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service.
Lowell H.
Consumer Services, 1-10 employees
Used weekly for less than 6 months
Review source
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On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that...
I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.)
The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no...
Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505.
Jennifer B.
Accounting, 1-10 employees
Used daily for 6-12 months
Review source
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Overall it has been amazing compared to where we have come from. Patriot, Accountants World, Intuit are nightmares. Even Gusto doesn’t care about their partners like this company. Thank you OnPay. We will be sticking with you as we grow.
They actually care about doing what they say they will do and professionalism. This is a strong contender for Accounting professionals. In fact, the best experience we have had. There are many out there that will make you pull your hair out. This company has incredible support staff and they really care about their partnerships.
Wish they would integrate co-branding more into their service for their partners. Wish they would integrate with more time keeping platforms.
Doug S.
Recreational Facilities and Services, 1-10 employees
Used monthly for 2+ years
Review source
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My overall experience has been excellent, and its consistently accurate and smooth functioning has given me a very high level of confidence that I have no worries about payroll issues.
Processing varied payrolls has been a breeze, including special payments and withholdings. Ease and speed of use is key, matched by the simple fact that it works the way you hope it would work.
Occasionally, follow-up on a customer service issue has been slow. E.g., follow up on tax deposit notices.
OnPay FAQs and common questions
Q. What type of pricing plans does OnPay offer?
OnPay has the following pricing plans:
Starting from: $36.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of OnPay ?
OnPay has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business
Q. What languages does OnPay support?
OnPay supports the following languages:
English, Spanish
Q. Does OnPay offer an API?
No, OnPay does not have an API available.
Q. What other apps does OnPay integrate with?
OnPay integrates with the following applications:
Humanity, Deputy, QuickBooks Online Advanced, QuickBooks Time, When I Work, Quickbooks Online, Xero
Q. What level of support does OnPay offer?
OnPay offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
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