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OnPay  Logo
OnPay
4.8
(429)

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Award-winning payroll and HR that move businesses forward

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(8)

OnPay Pricing, Features, Reviews and Alternatives

OnPay product overview

Price starts from

40

Per month

Flat Rate

What is OnPay ?

OnPay’s payroll and HR save business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice.

Key benefits of using OnPay

  • OnPay automates payroll tax filing and payments, with accuracy guaranteed.

  • Self onboarding and a self-service portal enable employees to enter and edit their own personal details, as well as access paystub information.

  • OnPay’s mobile-optimized design allows businesses to access payroll features anywhere, from any device.

  • Businesses can manage benefits and HR in one place with OnPay’s health insurance, 401(k) retirement and workers’ comp options, plus integrations with top back office software.

  • Businesses can streamline HR processes with document storage and leave accruals functionality, plus an HR library complete with employee handbook templates, performance plans and annual reviews.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Live Online
    Videos
    Webinars
    Documentation

    OnPay pricing information

    Value for money

    4.9

    /5

    429

    Starting from

    40

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    OnPay features

    Functionality

    4.7

    /5

    429

    Total features

    61

    4 categories

    Most valued features by users

    Activity Dashboard
    Third Party Integrations
    Reporting & Statistics
    Reporting/Analytics
    Alerts/Notifications
    Compliance Management
    Customizable Reports
    Workflow Management

    Functionality contenders

    OnPay users reviews

    Overall Rating

    4.8

    /5

    429

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.68/10
    Rating distribution

    5

    4

    3

    2

    1

    386

    31

    2

    1

    9

    Pros
    As a foreign company moving into the US market I'm glad we chose OnPay. They have been great at making everything smooth from helping us get set up with payroll to benefits for our employees.
    User-friendly, excellent customer support, super easy on a small budget and I am 100% comfortable in leaving everything in their capable hands. Simply click a button on payday and it's done.
    Alway friendly staff that is eager to help answer any questions and get us to a resolution. Software is simple and packed with features.
    Cons
    Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it.
    Also, there was a problem with payroll being processed twice within two minutes from each other. There should have been a pop up stating you already processed a payroll.
    I hate paperwork and don't have a big enough operation to justify hiring a book keeper.

    Overall rating contenders

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    David I.

    Founder

    Accounting, 1-10 employees

    Review source

    Overall Rating

    Our go-to payroll software!

    Reviewed a year ago

    Transcript

    Speaker 1: Hi, my name is David. I'm the founder of a bookkeeping business. I give OnPay five out of...

    MM
    AvatarImg

    Marsha M.

    Executive Director

    Nonprofit Organization Management, 1-10 employees

    Review source

    Overall Rating

    Poor Customer Service

    Reviewed a year ago

    Transcript

    Marsha: Hi, my name is Marsha. I'm an executive director, and I give OnPay four stars. For more reviews,...

    AvatarImg
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    Kevin L.

    Construction, 1-10 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Everything you need it to be an more

    Reviewed 3 years ago

    OnPay has worked seamlessly for us. I would highly recommend.

    Pros

    Very easy to setup and use for a small business. If you need help, support is great to deal with.

    Cons

    Integrations with quick books are good, but lack some of the features you get with payroll through quickbooks.

    MG
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    Mike G.

    Hospital & Health Care, 11-50 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great Payroll Software

    Reviewed 3 years ago

    I have really enjoyed using this software. It is our companies third payroll software vendor and as long as they continue to operate the way they do it will be our last.

    Pros

    The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.

    Cons

    Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.

    AA
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    Austin A.

    Hospital & Health Care, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Easy to use but reporting incorrect taxes

    Reviewed 2 years ago

    Leaving end of year to quickbooks even though more expensive. The failure on tax reporting alone is reason to go elsewhere

    Pros

    Easy to use and automatically syncs with Guideline, our 401k.

    Cons

    They keep messing up taxes. Twice in 6 months they failed to calculate taxes which ended up with my accountant having to deal with IRS. Worst part, it took 2 months to get response from support as they are too busy.

    Vendor response

    We're sorry to hear your feedback, Austin, and we'd love to see if there's anything else we can do to help. Someone from our team will be reaching out shortly (if they haven't already). Or feel free to call 877-328-6505 to reach a member of our support team who can assist you.

    KV
    AvatarImg

    Kenton V.

    Semiconductors, 11-50 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use and great value

    Reviewed 4 years ago

    We have had a good experience with OnPay. There are very few issues or errors and, when there are issues, the OnPay team has solved them in an expedient manner. Over the years we have realized significant cost savings due to the ease of use of OnPay. General business or managerial staff can easily run the system instead of paying a service or hiring a payroll professional to manage payroll for larger groups.

    Pros

    OnPay is easy to use with an intuitive interface. It was a good product for a small company of just a couple people and it has continued to work for us as we approach 20 people. It is also reasonably priced and does not overwhelm users and administrators with too much complexity.

    Cons

    The thing we like least about OnPay is the way paid time off (PTO) accrual growth is calculated. We grow PTO accrual every year of employment up to 20 years and that requires employees to be moved into new PTO growth categories every three years. We could just choose to do our PTO differently, but we wish OnPay had the PTO growth flexibility to accommodate our preferred methods.

    AL
    AvatarImg

    Amy L.

    Nonprofit Organization Management, 1-10 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Full function, clear UX, low cost

    Reviewed 3 years ago

    Overall, it's been very positive. They have what our organization needs at a good price, and are easy to use.

    Pros

    I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.

    Cons

    It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.

    OnPay FAQs

    Q. What type of pricing plans does OnPay offer?

    OnPay has the following pricing plans:
    Starting from: $40.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of OnPay ?

    OnPay has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Small Business

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    Q. What languages does OnPay support?

    OnPay supports the following languages:
    English, Spanish

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    Q. Does OnPay offer an API?

    No, OnPay does not have an API available.

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    Q. What other apps does OnPay integrate with?

    OnPay integrates with the following applications:
    Humanity, Deputy, QuickBooks Online Advanced, QuickBooks Time, When I Work, Quickbooks Online, Xero

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    Q. What level of support does OnPay offer?

    OnPay offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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