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OnPay

Award-winning payroll and HR that move businesses forward

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OnPay Pricing, Features, Reviews and Alternatives

OnPay product overview

Price starts from

36

Per month

Flat Rate

What is OnPay ?

OnPay’s payroll and HR save business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice.

Key benefits of using OnPay

  • OnPay automates payroll tax filing and payments, with accuracy guaranteed.

  • Self onboarding and a self-service portal enable employees to enter and edit their own personal details, as well as access paystub information.

  • OnPay’s mobile-optimized design allows businesses to access payroll features anywhere, from any device.

  • Businesses can manage benefits and HR in one place with OnPay’s health insurance, 401(k) retirement and workers’ comp options, plus integrations with top back office software.

  • Businesses can streamline HR processes with document storage and leave accruals functionality, plus an HR library complete with employee handbook templates, performance plans and annual reviews.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Live Online
    Videos
    Webinars
    Documentation

    OnPay pricing information

    Value for money

    4.9

    /5

    392

    Starting from

    36

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    OnPay features

    Functionality

    4.7

    /5

    392

    Total features

    56

    4 categories

    Most valued features by users

    Activity Dashboard
    Third Party Integrations
    Reporting/Analytics
    Compliance Management
    Customizable Reports
    Workflow Management
    Real Time Reporting
    Document Management

    Functionality contenders

    OnPay users reviews

    Overall Rating

    4.8

    /5

    392

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.69/10
    Rating distribution

    5

    4

    3

    2

    1

    353

    30

    2

    1

    6

    Pros
    As a foreign company moving into the US market I'm glad we chose OnPay. They have been great at making everything smooth from helping us get set up with payroll to benefits for our employees.

    LP

    Lukasz P.

    User-friendly, excellent customer support, super easy on a small budget and I am 100% comfortable in leaving everything in their capable hands. Simply click a button on payday and it's done.

    TS

    Tina S.

    Alway friendly staff that is eager to help answer any questions and get us to a resolution. Software is simple and packed with features.

    LD

    Larry D.

    Cons
    Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it.

    JP

    Joan P.

    Also, there was a problem with payroll being processed twice within two minutes from each other. There should have been a pop up stating you already processed a payroll.

    aM

    alicia M.

    I hate paperwork and don't have a big enough operation to justify hiring a book keeper.

    MF

    Matthew F.

    Overall rating contenders

    Overall Rating

    Good Choice for a Small Business Service Provider

    Reviewed 2 years ago

    Transcript

    Denise L.: Hi, I'm Denise. I'm a small business owner. I do afterschool enrichment for kids. I would...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great Payroll System

    Reviewed 2 years ago

    Great tool that is affordable and easy to use!

    Pros

    What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.

    Cons

    I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best payroll service available!

    Reviewed 11 days ago

    We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've quickly replied and resolved the matter.

    Pros

    OnPay is easy to use, and our employees love how easy they can manage their profiles.

    Cons

    The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Product is "meh", Customer Support is subpar.

    Reviewed a year ago

    On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that...

    Pros

    I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.)

    Cons

    The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no...

    Vendor response

    Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Beats all the other platforms for Accountants

    Reviewed a month ago

    Overall it has been amazing compared to where we have come from. Patriot, Accountants World, Intuit are nightmares. Even Gusto doesn’t care about their partners like this company. Thank you OnPay. We will be sticking with you as we grow.

    Pros

    They actually care about doing what they say they will do and professionalism. This is a strong contender for Accounting professionals. In fact, the best experience we have had. There are many out there that will make you pull your hair out. This company has incredible support staff and they really care about their partnerships.

    Cons

    Wish they would integrate co-branding more into their service for their partners. Wish they would integrate with more time keeping platforms.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    OnPay works the way an online payroll system should

    Reviewed a month ago

    My overall experience has been excellent, and its consistently accurate and smooth functioning has given me a very high level of confidence that I have no worries about payroll issues.

    Pros

    Processing varied payrolls has been a breeze, including special payments and withholdings. Ease and speed of use is key, matched by the simple fact that it works the way you hope it would work.

    Cons

    Occasionally, follow-up on a customer service issue has been slow. E.g., follow up on tax deposit notices.

    OnPay FAQs and common questions

    Q. What type of pricing plans does OnPay offer?

    OnPay has the following pricing plans:
    Starting from: $36.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of OnPay ?

    OnPay has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Small Business


    Q. What languages does OnPay support?

    OnPay supports the following languages:
    English, Spanish


    Q. Does OnPay offer an API?

    No, OnPay does not have an API available.


    Q. What other apps does OnPay integrate with?

    OnPay integrates with the following applications:
    Humanity, Deputy, QuickBooks Online Advanced, QuickBooks Time, When I Work, Quickbooks Online, Xero


    Q. What level of support does OnPay offer?

    OnPay offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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