OnPay’s payroll and HR save business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice.
• Run payroll in minutes
• Automate all the taxes
• Let employees do more themselves
• Simplify your HR processes
• And offer top-notch benefits in any state
It’s just $36 plus $4 per person each month for everything OnPay does — easily the best value among premium payroll providers. The monthly fee includes best-in-class integrations with QuickBooks, Xero, and top time-tracking software, as well as all quarterly and year-end tax filings, and time-saving HR tools. OnPay’s team will even help you get set up by adding prior wages and employee information for you. You can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.
Pros What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.
Cons I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)
Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company.
Pros We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information.
We like being able to see a payment history made to the employee.
We like the ease of making direct deposit to employees.
Cons We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon.
OnPay is great for my small business. It was very easy to get set-up and transferred from my previous payroll company. The interface is easy to use on a weekly basis, and if I ever have a question or an issue I need to resolve, customer service is responsive, thorough, and helpful. It's very easy to get a person on the other end, either on the phone or through email.
Pros OnPay is great for my small business. It was very easy to get set-up and transferred from my previous payroll company. The interface is easy to use on a weekly basis, and if I ever have a question or an issue I need to resolve, customer service is responsive, thorough, and helpful. It's very easy to get a person on the other end, either on the phone or through email.
Cons For right now, I don't have any substantial issues with OnPay.
On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay.
The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail.
The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available.
For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.
On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay.
The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail.
The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available.
For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.
Pros I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.)
Cons The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response.
At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing.
Response from OnPay
Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505.
Every time I have had to call OnPay I have had a great experience.
Pros I love using this payroll software. The price is very reasonable, running weekly payroll is simple. Finding reports that I need is super easy.
Cons Sometimes the employee profiles are difficult to navigate in order to look up or update info. It's not something that is prohibitive to the use overall though.
OnPay automates payroll tax filing and payments, with accuracy guaranteed.
Self onboarding and a self-service portal enable employees to enter and edit their own personal details, as well as access paystub information.
OnPay’s mobile-optimized design allows businesses to access payroll features anywhere, from any device.
Businesses can manage benefits and HR in one place with OnPay’s health insurance, 401(k) retirement and workers’ comp options, plus integrations with top back office software.
Businesses can streamline HR processes with document storage and leave accruals functionality, plus an HR library complete with employee handbook templates, performance plans and annual reviews.
FAQs for OnPay
Below are some frequently asked questions for OnPay.
Q. What type of pricing plans does OnPay offer?
OnPay has the following pricing plans:
Starting from: $36.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of OnPay?
OnPay has the following typical customers:
Small Business, Non Profit, Freelancers, Mid Size Business
Q. What languages does OnPay support?
OnPay supports the following languages:
English, Spanish
Q. Does OnPay support mobile devices?
OnPay supports the following devices:
We do not have any information about what devices OnPay supports
Q. Does OnPay offer an API?
No, OnPay does not have an API available.
Q. What other apps does OnPay integrate with?
OnPay integrates with the following applications:
Xero, QuickBooks Time, Humanity, QuickBooks Online, When I Work, Autofy, Deputy, QuickBooks Online Advanced
Q. What level of support does OnPay offer?
OnPay offers the following support options:
Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials
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