RUN Powered by ADP vs Employment Hero

Deel

Rippling

Paylocity

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

One unified platform for HR, Finance, and IT. Connect people, processes, and data. Automate tasks and drive business growth. 

Director of Operations

Often times the customer service is really backed up and you experience long wait times.

An intuitive interface makes paying your people easy and fast. In addition, AI-enabled tech streamlines your payroll and HR tasks, and flags time-consuming payroll mistakes before they happen. 

401(k) Tracking

Access Controls/Permissions

Accounting

Accounting Integration

Applicant Tracking

Benchmarking

Benefits Management

Check Printing

Compensation Management

Compensation Plan Modeling

Compliance Management

Customizable Reports

Dashboard

Direct Deposit

Employee Database

Employee Management

Employee Onboarding

Employee Portal

Employee Profiles

Employee Self Service

For Accountants

For Small Businesses

HR Management

Learning & Development

Leave Tracking

Market Data Analysis

Mobile Access

Mobile App

Multi-Location

Multi-State

Offboarding

Onboarding

Overtime Calculation

Payroll Management

Payroll Reporting

Performance Management

Recruitment Management

Reminders

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Self Service Portal

Sick Leave Tracking

Tax Compliance

Tax Filing

Team Management

Time & Attendance

Time Off Management

Time Off Requests

Timesheet Management

Time Tracking

Training Management

Vacation/Leave Tracking

W-2 Preparation

Wage Garnishment

Web-based Deployment

Reviews for RUN Powered by ADP come from a wide variety of industries, including construction (9% of reviewers), medical practice (5%), and non-profit organization management (5%). The most frequent use case for RUN Powered by ADP cited by reviewers is payroll (74% of reviewers).

Users and use cases

Some reviewers find RUN Powered by ADP reasonably priced for its features, and reviewers appreciate its affordability compared to some competitors with discounts. However, some users report escalating costs with add-ons, and reviewers indicate higher-tier plans and extra fees can reduce value for small businesses.

Value for money

RUN Powered by ADP is a payroll solution with key features that include direct deposit, tax compliance, W-2 preparation, payroll management, payroll reporting, and more.

RUN Powered by ADP

Web-based

iPhone

Android

Windows

Chromebook

iPad

Paychex Flex

Gusto

SurePayroll

QuickBooks Payroll

Paycor

Square Payroll

Paycom

BambooHR

Auris

Asure

TriNet HR Plus

Basic

Cumbersome password processes

77% of reviewers feel negative about Password Management, reporting frequent frustrations with password resets, strict requirements, and account lockouts. Reviewers indicate that forgetting passwords often leads to lengthy recovery processes, sometimes requiring administrator or customer support intervention. They mention that the inability to reuse previous passwords, frequent forced changes, and lack of convenient prompts add to the inconvenience. Users say these issues disrupt access, create extra work, and make it difficult for employees to log in, especially if they don’t use the system regularly.

Inconsistent email communication

president

they Dont comunicate with customers, the have a sales team that wont reply to emails or take for ever to reach back about key problems or issues, i was a customer for adp in the roll, platform and was changing to run from adp, all of sudden my account was terminated with no explanation what so ever, for a whole week i was trying to reach support to see where my account was, they never gave me answers nothing, that is was in implementation, reach out to that department and they said it was terminated because i didnt run payroll!!

50% of reviewers feel negative about Email Notifications, noting issues with delayed or missing email verifications, lack of timely responses from support, and confusing or redundant notifications. Reviewers indicate that important updates or alerts sometimes fail to reach them promptly, complicating account management and payroll processes. They mention difficulties in reaching the same support representative via email and inconsistent communication during account setup or problem resolution. Users say these challenges hinder effective communication and create uncertainty about important account activities.

Slow and frustrating phone support

50% of reviewers feel negative about Phone Support, describing long wait times, repeated transfers, and difficulty reaching knowledgeable representatives. Reviewers say resolving issues often requires multiple calls and callbacks, which is inconvenient and time-consuming. They express frustration with the lack of dedicated support contacts and the need to rely on call centers. Users mention that employees cannot directly access support for account problems, and frequent sales calls add to their dissatisfaction with the phone support experience.

Pay stub accessibility issues

Manager

I just wish that the pay stubs would automatically download when you click on them sometimes it won't do right

40% of reviewers feel negative about Pay Stubs, reporting difficulties accessing, downloading, or viewing pay statements. Reviewers indicate that the pay stub feature can be confusing, with formats that are not intuitive and problems retrieving past statements. They mention that employees often struggle to access their pay stubs, especially through the mobile app, and that manual processes for reprinting or correcting pay stubs are cumbersome. Users say these issues create extra work and can delay employees receiving important payroll information.

Recurring technical glitches

57% of reviewers feel negative about Bugs and Issues, citing problems such as system glitches, confusing layouts, and occasional outages. Reviewers report experiencing error messages, slow performance, and screens freezing, which disrupt their workflow. They mention that finding certain features or data fields can be time-consuming due to complex menus and jargon. Users also express frustration with unresolved technical problems, inconsistent customer support responses, and the need to log into multiple services, which collectively hinder efficient use of the platform.

Efficient time and cost management

Executive Director

I thought ADP was only for large companies, but well worth the investment to save me lots of time.

92% of reviewers feel positive about Time and Cost Savings, noting that the software streamlines processes like onboarding, payroll, and compliance, reducing manual effort and minimizing errors. Reviewers say features such as direct deposit, automated W-2 handling, and HR templates save significant time for both administrators and employees. They appreciate the efficiency gains, faster task completion, and resource savings, which help their businesses operate more smoothly and cost-effectively. Users indicate that the platform is a worthwhile investment for reducing administrative workload.

Convenient mobile functionality

93% of reviewers feel positive about Mobile Access, highlighting the convenience of accessing the platform from smartphones, tablets, and computers. Reviewers appreciate being able to check accounts, process payroll, and manage information on the go. They find the mobile app responsive, easy to use, and helpful for saving time and energy. Users indicate that mobile access allows them to stay productive outside the office and manage tasks remotely, which is particularly valuable for busy professionals and those working from multiple locations.

Seamless site navigation

88% of reviewers feel positive about Navigation, stating that the site is easy to move through, with clear menus, intuitive dashboards, and accessible reports. Reviewers appreciate being able to find information quickly, whether it’s payroll data, time off, or reports. They mention that the layout is well-organized, making it simple to switch between tasks and locate features. Users value the consistent design across devices and the ability to learn the system quickly, even if they don’t use it frequently.

Intuitive and user-friendly

Office manager 

Overall ADP run has allowed us to spend time on our business as when working with ADP the system is easy to use.

92% of reviewers feel positive about Ease of Use, emphasizing that the software is straightforward, simple to operate, and requires minimal training. Reviewers say the platform is intuitive, with clear prompts and self-explanatory steps, making it accessible even for those without technical backgrounds. They appreciate being able to complete tasks quickly, manage time and payroll efficiently, and handle paperwork with ease. Users mention that the interface is designed to minimize errors and that the software helps them focus on their business rather than administrative tasks.

Flexible payroll management

HR Generalist

It made it easy to add new employees, manage payroll, and can integrate with a large variety of other systems, like Xero, for accounting, retirement, etc.

86% of reviewers feel positive about Payroll, noting that they can process payroll on their own schedule, access detailed reports, and make adjustments easily. Reviewers appreciate being able to onboard new employees, manage payroll from anywhere, and use features like direct deposit and PTO tracking. They find the platform intuitive for running payroll, generating reports, and integrating with other systems. Users indicate that customer support is helpful when needed, and they value the ability to handle payroll tasks quickly and efficiently, which is especially beneficial for small businesses and growing teams.

Owner

The convenience of running payroll or checking paystubs from a phone also the ability to automate tax filings and direct deposits saves a lot of manual entry time.

General Manager and Owner

The primary reason we switched over to RUN by ADP was for compliance purposes. When payroll runs being able to easily track sick time, vacation time, worker's comp, and retirement with a few clicks has saved our company hours of work each week at a great price.

Tax Advisor

It streamlines payroll, tax filings, and compliance in one place, making it easy to manage payroll accurately while saving time and reducing stress for both employers and employees.

I have had pleasant interactions from the beginning with ADP representatives. When we were initially getting it set up, the woman who essentially trained me was above and beyond my expectations for kindness, and knowledgeability. Since then, ADP has been there at 3am on a Thursday when I forgot to run payroll to help make sure my employees still get paid by Friday, they've provided compliance trainings and posters for my employees to make sure we're operating within state mandates and requirements, and they have allowed me to streamline my payroll processes and make them more efficient with the convince of generating specific and recurring reports.

The platform also does a good job handling payroll calculations, tax withholdings, and filing, which reduces administrative burden and gives peace of mind when things are being handled correctly.

Administrative Assistant

We believe it saves us hours and hours of time by generating payroll, educating us on new laws and trends, producing needed reports for tax purposes and other government programs that the cost is well worth it.  

We have 5 hourly employees, some with different pay rates, and the technology allows for a quick payroll entry every 2 weeks.

Agency Director

It simplifies tax calculations, direct deposits, and quarterly/annual filings, which helps reduce errors and saves time.

owner

The payroll management process for my clients is user-friendly, the implementation procedures are outstanding, and the pricing structures are notably flexible. When clients or we, as partners, require customer service, the response is consistently prompt and effective.

Tax filings and compliance feel much less stressful because the system walks you through what needs to be done. Although I had a small issue at the beginning with direct deposits being sent as paper checks, customer support handled it quickly and professionally. Since then, everything has run smoothly and reliably.

President

I have everything in one place- payroll, training, time and attendance, pay as you go WC insurance, tax filings, onboarding and off boarding.

The only Con about using the platform is the bank processing is delayed on holidays so you have to process payroll before your normal processing dates.

Controller

We had to add another state to ADP and I was not able to do it on my own I had to reach out and wait for someone to set it up for me. If we hire an employee from another state, I'd like to be able to add our company information myself.

The way they can make their paystubs and W-2's electronic, while also viewing their weekly payroll information all from their phone is a game changer.

Medical Billing Specialist

The cost adds up fast when you select add on service, and the payroll pay periods are generally wonky and require multiple step resolution, as opposed to being able to change it on the home page.

Accountant

Too many login portals, employees, administrators, and accountants, and I found my login in employee sections rather than the accountant section, can't tell which one the use, and poor guiding in that area.

Managing Principal

RUN Powered by ADP delivers the structure, functionality, and support I need with confidence. While my previous provider was adequate, the overall functionality, scalability, and personalized support ADP offers clearly distinguish it from competitors. Since making the switch, I have already recommended ADP to a colleague in my industry and fully expect to continue doing so.

Finance and Administrative Manager

One aspect that could be improved in RUN Powered by ADP is the navigation menu on the left side of the screen. While it’s helpful that the platform offers so many features and tools, the number of options in the menu can sometimes feel overwhelming.

In general, it’s a solid payroll solution that supports compliance, organization, and smooth payroll management for busy administrative teams.

HR COORDINATOR

It simplifies payroll processing, tax filings, and employee management, making HR tasks faster and more accurate.

It is hard to have my staff underneath me access it as it shows payroll numbers and if it was able to protect that information to log in to put in payroll would be great too.

HR Manager

They inform me of any payroll deduction changes, (like Paid Leave) or tax changes that may be coming in the future right away so I can be prepared and, if necessary, notify my employees.

It offers useful tools for small businesses and provides a straightforward way to manage payroll and reporting in one system.

It’s particularly strong in compliance, accuracy, and peace of mind for small businesses. While it may not be the most modern or flexible platform on the market, it remains a solid choice for organizations that prioritize reliability over customization and advanced features.

CEO and physical therapist

They’ve helped me after hours many times with a wide range of tasks from inputting one time overrides to sorting out FICA repayments to staff on work visa.

I especially appreciate the automation features and employee self-service access for pay stubs and tax documents. While there are occasional limitations with reporting customization and sometimes longer customer service wait times, the system overall is dependable and easy to use once you’re familiar with it.

RUN does not allow this and merges hours together if there is less than 5 hours between any clock in and clock out. As I grow, I am not sure I can continue using RUN as this particular issue is becoming very time consuming to manage.

Office Manager

Overall, RUN supported operational consistency, scalability, and compliance, allowing our team to focus more on project execution and financial oversight rather than payroll administration.

Knowing I have professionals to answer questions about Human Resources and payroll allows me to focus on the parts of my business that generate revenue.

Human Resources Manager

RUN Powered by ADP offers strong value for money, particularly for small to mid-sized organizations that need reliable payroll processing with built-in tax compliance.

How easy is to process payroll, that adp will file taxes in my behalf, Its intuitive interface and seamless payroll integration saved time and reduced errors.

Some features and resources can be difficult to find, especially for users without full HR permissions, and certain tools (like handbook customization or compliance-related content) could be clearer and easier to understand.

Secretary Treasurer

We needed to streamline our payroll, and this proved to be the best way to stay compliant while ensuring accurate deductions and record-keeping.

Reliable payroll processing and easy access to reports and employee information. How intuitive the platform is, even for small business owners without an HR background.

For users who only need the core payroll functions, the long list of menu items can make it a little harder to quickly find the most commonly used sections.

You can simply input your employees time and it calculates everything for you even time for overtime options and vacation.

The different logins for all the ADP and the checkup calls I received are rather bugging for a busy contractor that already receives too many calls.

Co-founder

This could have not only got me in a lot of trouble for doing it out of compliance initially, (which was the only way your system allowed) - it certainly resulted in a lot of extra overhead costs for ADP to need to correct the situation on the back-end - and my time as well.

Owner and CEO

I like that our financial planner can easily access the retirement funds and can help us manage that portion of our employee benefits package.

One draw back to using ADP pertains to 401K. They charge higher maintenance fees than other payroll companies and also require you to have multiple logins (1 for company account, 1 for personal account, and one for 401K account.

ADP is a great payroll platform and has kept my payroll processing simple and efficient, so I do not have to spend a lot of time processing payroll for my employees.

Chief Operating Officer

The system is reliable, and it is helpful having payroll processing, tax filings, and employee records all in one place.

Mobile Detailer

RUN Powered by ADP is a dependable, time-saving payroll solution that makes running payroll simple and stress-free.

ADP team help me out sort issue it’s my taxes  I mess up and that reason as small business I decided having ADP where all deadlines meet if need any help the team goes above and beyond .

Overall, ADP has streamlined our back-office operations and allowed us to focus more on growing and managing our business rather than getting caught up in administrative tasks.

Overall, the platform runs reliably with minimal bugs or issues and provides a dependable way to manage payroll for a small business.

Vice President Operations

RUN Powered by ADP is a solid payroll platform, though the onboarding experience could be improved to better support new clients during critical first runs.

General Manager

The ability to handle Time Tracking and Attendance alongside payroll in one system makes my life so much easier.

It seems like many employees have worked for companies that use them at this point as well, so there's a lot of familiarity with how to navigate their systems. And all of that scale hasn't translated into a major increase in price which we really appreciate as a small business.

HR Consultant

I also find the custom reporting page difficult to navigate and not very user friendly, which makes creating or adjusting reports more time consuming than it should be.

Reviewers feel that RUN Powered by ADP’s payroll management aspect is user-friendly, intuitive, and time-saving. Users report that RUN Powered by ADP allows for easy payroll changes, employee self-service updates, and digital access to paystubs and calendars. They say the system simplifies weekly or bi-weekly payroll, integrates with products like ClockShark, and streamlines administrative tasks. Some users mention occasional customer service delays or interface issues, but overall find payroll management straightforward. Of the 23 RUN Powered by ADP users who gave detailed accounts of their use of Payroll Management, 96% rated this feature as important or highly important.

RUN Powered by ADP vs Employment Hero Comparison (2026)

RUN Powered by ADP

Employment Hero

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives