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Employment Hero

Connecting employers and employees in the new world of work

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Employment Hero Pricing, Features, Reviews and Alternatives

Employment Hero product overview

Price starts from

$

7

/momonth
Per User

What is Employment Hero?

Employment Hero’s cloud-based HRIS empowers Australian businesses to manage HR, payroll, performance, learning, recognition and benefits easily within one, integrated platform.

Key benefits of using Employment Hero

  • Employment Hero is available as a native mobile application on iOS and Android, allowing users to access staff contacts and timesheets easily and conveniently on the move.

  • Employment Hero includes comprehensive reporting technology, enabling users to gather real time insight into organizational status and performance.

  • Employment Hero supports integration with Xero, MYOB and KeyPay, providing users with the tools to manage HR and accounting processes all in one centralized platform.

  • Users can opt in to the Employment Hero Benefits program, offering exclusive employee incentives and discounts on car finance or mobile plans.

  • Employment Hero utilizes employee self-service, permitting employees to enter and manage their own personal, bank and passport details as well as tax declarations and leave requests.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Webinars
    Live Online
    Videos
    Documentation

    Employment Hero pricing information

    Value for money

    4.6

    /5

    154

    Price starts from

    $

    7

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Employment Hero features

    Functionality

    4.4

    /5

    154
    Total Features144 17 categories

    Most valued features by users

    Reporting/Analytics
    Self Service Portal
    Reporting & Statistics
    Activity Dashboard
    API
    Alerts/Notifications
    Third Party Integrations
    Employee Database

    Functionality contenders

    Employment Hero users reviews

    Overall rating

    4.6

    /5

    154

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.19/10
    Rating distribution

    5

    4

    3

    2

    1

    107

    39

    4

    3

    1

    Pros
    The team at Employment Hero are extremely capable from sales to integrations, they listen carefully and ensure the best available options are applied to meet your operational needs.

    SU

    Stuart U.

    Employment Hero is super easy to use. The instant benefit we received was taking our onboarding and HR to a system with paperless processes.

    MB

    Malin B.

    Even the free version is excellent. The ability to send electronic employment contracts is fantastic.

    OS

    Oliver S.

    Cons
    Inability and restriction on scheduling report, announcement etc means you cannot customise this.

    DS

    Deep S.

    The cons we are facing at the moment is missing out on some of the payroll functions as we are running payroll through another system.

    MB

    Malin B.

    Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all.

    RL

    Rachel L.

    Overall rating contenders

    Overall Rating

    Employment Hero - HR & Payroll

    Reviewed 2 months ago

    Transcript

    David: My name's David. I'm an HR Manager and I give Employment Hero a five out of five. For more reviews,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Love the platform, makes on boarding new employees a breeze.

    Reviewed 4 years ago

    Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

    Pros

    Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

    Cons

    I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

    Vendor response

    Hi Kerry, Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval! Thanks again, The Employment Hero Team

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Employment Hero is Hero

    Reviewed 9 months ago

    My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company

    Pros

    Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

    Cons

    Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .

    Vendor response

    Hi Deep, Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly. Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans. Thank you again, Anna from Employment Hero

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Where's the support?

    Reviewed 2 months ago

    The biggest problem we have is with support. It is terrible. There is no ticketing (Or maybe we just aren't given our ticket details). Very slow responses or none at all after multiple contact attempts. This just isn't good enough when we are dealing with urgent platform based payrun issues. Also, there is no clear path to support from within the platform. You have to google it. Finally, there is no clear complaints process. Hence this review. Hope you guys at EH get in touch with me.

    Pros

    Easy for staff to use and automates HR and payroll processes quite well.

    Cons

    The interface has been updated (Modernised) but there is no benefit. A waste of time. The platform speed has slowed down since the upgrade and some important features don't work.

    Vendor response

    Hi Daniel, Thank you for taking the time to share your experience with Employment Hero. It's great to hear that your staff are finding the platform easy-to-use and it's helping automate processes. Thank you also for your feedback on our service delivery. I have passed this on to our team. Our customers are at the centre of everything we do and we are always looking for ways to improve customer experience. I can see that your enquiry has now been resolved, but if you need anything else please let us know at support@employmenthero.com. Many thanks, Anna from Employment Hero

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Think twice.

    Reviewed a year ago

    If a seamless user experience and reliable software that's easy to use is important to you, do not choose Employment Hero. It has been working OK (just) since ironing out most of the problems but not work the time and money to get to this stage. The HR and Payroll software are clearly sold separately because the look and feel is different and you need to instruct managers to perform actions in one platform, despite being able to do it in another, causing confusion.

    Pros

    The ability for employees to update their own personal information. Contract templates are helpful for those who don't have an internal legal or large HR department.

    Cons

    The integration between the two products - HR and payroll is awful. They often don't communicate with each other seamlessly and you are required to learn by trial and error due to the poor deployment processes and cumbersome workflow regarding setup. Customer Service is helpful most of the time but you will be passed through numerous people who do not explain the fundamental use of all the features. Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.

    Vendor response

    Hi Kim, Thank your for your feedback. We're sorry to hear that your experience with Employment Hero hasn't been as seamless as we'd like it to be. We'll be reaching out directly to reach a resolution and hope that we can get things back on track. Thank you again, Anna from Employment Hero

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Hero by name, hero by nature!!

    Reviewed 3 months ago

    The company I am employed by (Scooter Hut) use Employment Hero for rostering, staff communications, some* bonuses, documentation of employee certifications and much more. I am so thankful they do use it as it has made my life much easier and more rewarding from an employee point of view.

    Pros

    Employment hero has made my transition into a new company so simple and pain free over the last 9 months. It has taken the pain out of scheduling and I have received some great discounts and benefits. Every company would be better off with this setup. My Hero!!

    Cons

    I would love the opportunity to have a dual benefit system where I could earn Hero Bucks whenever I have spare time by completing data entry or other online tasks. An added bonus would be to be rated on your performance of said tasks and get bonuses for great ratings. This would not only reward any quality content being delivered but ensure whoever is getting the tasks completed can be assured of the best possible quality completions.

    Vendor response

    Hi Brett, Thanks for taking the time to share your experiences with Employment Hero with others! We love seeing the impact our platform from an employee's perspective, so thank you! Have a great day, The Employment Hero Team

    Employment Hero FAQs and common questions

    Employment Hero has the following pricing plans:
    Starting from: $7.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Employment Hero has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Employment Hero supports the following languages:
    English


    Employment Hero supports the following devices:
    Android, iPad, iPhone


    Yes, Employment Hero has an API available for use.


    Employment Hero integrates with the following applications:
    MYOB Essentials, Saasu, QuickBooks Online Advanced, QuickBooks Online, Xero, JobAdder


    Employment Hero offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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