Wilmac Continuity WFM - 2026 Pricing, Features, Reviews & Alternatives

Continuity WFM is an AI-powered workforce management platform specifically designed for Public Safety Answering Points and emergency dispatch environments. The software addresses the unique challenges of emergency operations by providing real-time visibility, automated scheduling, and dynamic coverage management capabilities that traditional workforce management tools cannot deliver.

The platform features comprehensive scheduling tools that eliminate the need for spreadsheets and manual processes, allowing supervisors to create and manage shifts efficiently while tracking personnel movements in real time. Continuity WFM provides desk-level visibility showing which staff members are at their posts, on breaks, or need relief, with a supervisor dashboard that displays staffing gaps as they occur. The system includes automated workflows for full shift records, time-off management, and schedule auto-fill, along with rules-based auto-approvals and escalations. For employees, the platform offers self-service capabilities to access schedules, submit break requests, and receive instant updates without manual intervention.

Continuity WFM integrates seamlessly with existing PSAP operations, providing a desktop-first system designed for live management with real-time shift editing capabilities. The platform enables post-by-post adjustments to accommodate the constant changes typical in emergency dispatch environments. Unlike generic scheduling tools, Continuity WFM connects pre-built templates with real-time seat demand to create shift builds aligned to actual operational needs. The system generates comprehensive real-time reporting with full visibility into historical edits, coverage gaps, and compliance metrics, allowing supervisors to make data-driven decisions. This purpose-built solution replaces fragmented records and difficult-to-track changes with centralized scheduling, communication, and staffing workflows that keep everyone aligned in a single system, significantly reducing the time spent on administrative tasks while improving operational efficiency.