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Workforce Management (WFM) Software

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When I Work logo

When I Work

4.5
(919)

Staff scheduling, time tracking, communication & attendance

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Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily, and send the schedule to staff with just a click. Save time. Improve accountability. 14-day free trial.

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BambooHR logo

BambooHR

4.6
(1.6K)

Personalized HR software for SMBs

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BambooHR helps to manage your workforce with the ability for employees to request time off, for you to approve time off, to set policies and generate reports.

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Confluence

4.4
(2.1K)

Create, organize, and discuss work with your team

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Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help your team do their best work together.

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Deel logo

Deel

4.2
(11)

Payroll and compliance built for the worldwide workforce.

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Deel is the global payroll platform for managing your international workforce. Companies can hire anyone, anywhere, without worrying about local laws or complicated tax systems.

Generate and sign compliant legal documents right from the dashboard, with flexible options and easy amendments.

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Jobber logo

Jobber

4.5
(595)

Quoting, scheduling, & invoicing for home service businesses

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Managing teams should be this easy. Jobber helps home service businesses get organized and grow business. From the office or in the field, quote, schedule and invoice jobs; optimize routes, track & dispatch teams and much more.

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Eddy logo

Eddy

4.6
(38)

Cloud-based HR management solution

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EddyHR is a cloud-based human resource (HR) management solution designed to help recruiters and HR professionals track applicants and conduct employee on-boarding. Key features include job posting, time-off management, progress tracking, secure document storage, and reporting.

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AG5 Skills Management Software logo

AG5 Skills Management Software

4.3
(12)

Plug-and-play skills management platform

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AG5 is a skills management platform that enables HR and operations managers to manage all professional and personal skills for every employee across an entire workforce. Managers can replace Excel skill sheets with AG5 customizable skill matrices.

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Projectworks logo

Projectworks

4.6
(79)

Better manage your architecture business.

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Projectworks all-in-one business management solution designed for businesses within the consultancy, engineering, architecture, and software industries. A tool for projects, people, and finances.

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Zoho Workerly logo

Zoho Workerly

4.8
(50)

Temporary staffing software for agencies

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Zoho Workerly's Workforce Management Software is here to manage the workforce proactively. Schedule or re-schedule jobs anytime as per temporary worker availability and let everyone be in the know. Also, have timely timesheets and invoices generated for closing all payments on-time.

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Fuel50

4.0
(2)

Your Future, Our Passion

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Fuel50 is an AI-powered marketplace that helps businesses deliver and streamline internal talent mobility and workforce reskilling

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SAP SuccessFactors HXM Suite logo

SAP SuccessFactors HXM Suite

4.0
(229)

Cloud-based Human Experience Management (HXM) software

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SuccessFactors from SAP is a Human Experience Management (HXM) suite covers payroll, employee development, performance management, compensation, recruiting, onboarding, and more

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Resource Management logo

Resource Management

4.2
(63)

High-level project resource management tool for modern teams

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10,000ft's high-level project and resource management software helps modern teams make confident decisions about project planning, team capacity, budget forecasting, team utilization, and hiring needs in real time.

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Remote logo

Remote

4.2
(6)

Global Payroll, Benefits, Taxes, Compliance, & HR Management

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Remote offers international payroll, benefits, taxes, compliance and HR management for businesses big and small. Because Remote fully owns local legal entities in all our covered countries and employs labor law attorneys, we bring superior flexibility, speed, and cost efficiency to our customers.

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UniFocus logo

UniFocus

4.4
(43)

Smart workforce management tools with real-time insights

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UniFocus decision-making technology offers workforce management tools that help managers make smarter decisions.

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TalentDesk.io logo

TalentDesk.io

5.0
(2)

Freelancer Management System for SMBs & Enterprises

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TalentDesk.io is a distributed workforce management solution enabling remote working. Software to manage, pay & collaborate with freelance & internal teams.

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Connecteam logo

Connecteam

4.8
(143)

Enhance employee management with the only all-in-one app

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An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

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bob logo

bob

4.5
(53)

A modern HR platform for modern business

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bob radically streamlines admin and improves employees experiences with a smart mobile app, a personalised benefits store and inviting onboarding and survey tools. The rich real-time data in bob gives decision-makers valuable insights and helps employees connect to the people they work with

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Indeavor Solutions

4.4
(5)

Schedule, Engage, Manage - and leave complexities with us

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Indeavor's workforce management solution offers automated scheduling and absence management to complex, shift-based labor environments. Make better decisions with real-time employee and demand data, allowing you to staff adequately, control overtime, and manage leave; all while remaining compliant.

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At DATIS, Part of the ContinuumCloud, we know that when teams work together, they produce better outcomes. So, we designed a complete HR & Payroll software solution that enables your entire organization to work together, achieve more, and make an impact.

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Synchroteam logo

Synchroteam

4.5
(54)

Field service management software. Live support. Free trial.

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Workforce Management software. Features mobile workforce tracking, scheduling, dispatch, calendar, job management, invoicing and map. Live support.

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YourRadar logo

YourRadar

4.5
(2)

Field management for commercial & residential services

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Streamline scheduling, dispatching, & invoicing; YourRadar is a comprehensive solution for commercial & residential service businesses.

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teamdeck logo

teamdeck

4.3
(39)

Team scheduling + time tracking + availability management.

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>The resource management & project planning tool

>Key features:
- team scheduling
- time tracking & timesheets
- availability management
- workload management
- project planning & budgeting
- team utilization

>Teamdeck is developed by a software company that also works with Spotify, UBER, Viu.

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TimeClock Plus logo

TimeClock Plus

4.4
(186)

Workforce management, time tracking and scheduling software

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More than Time & Attendance
While time and attendance remains at the heart of what we do, today’s TCP offers a broad range of capabilities, enhancements and integrations designed to deliver a comprehensive workforce management suite so your teams can work better.

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Jolt logo

Jolt

4.7
(258)

The Complete Digital Food Safety & Restaurant Ops Platform

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Jolt is an operations platform for any business, encompassing employee management and food safety compliance. The software helps businesses to decrease labor costs and improve staff accountability, productivity and efficiency

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Alvaria Workforce logo

Alvaria Workforce

4.2
(240)

Workforce management for on-premise, hosted or in the cloud

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Alvaria Workforce is a high-performance contact center software solution that provides forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering exceptional customer experience.

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What is workforce management software?

Workforce management software helps organizations to manage their staff. The software offers a wide variety of features such as employee scheduling, attendance tracking, efficiency optimization, and labor demand forecasting.

Read full GetApp guide

Here's what we'll cover:

Buyers Guide

Workforce Management

Punching a time card and submitting written requests for time off have become outdated processes. Workforce management software offers more efficient ways of working for both employees and managers.

If your business has shift workers, such as call centers and service businesses, a workforce management tool is essential. The software allocates resources by automating tasks such as employee scheduling and time tracking. It also helps reduce paperwork and streamline processes to ensure minimal chance for human error.

This guide will help you select the right workforce management tool for your business. Here is what we’ll cover:

What is workforce management software?

Workforce management software automates employee scheduling, employee attendance, and labor resource needs. This helps organizations optimize scheduling, reduce labor costs, and follow labor laws.

Go to our future of work resource page for an overview of workplace trends and what they mean for managing staff.

What are the benefits of workforce management software?

A workforce management solution cuts expenses by optimizing employee schedules and management processes. It also helps to minimize non-compliance risks:

  • Streamlined operations: Workforce management solutions provide a single and centralized platform. It tracks operational data and automates manual processes, reducing time spent inputting data. This helps you streamline employee scheduling, optimize employee productivity, and analyze the business.

  • Scheduling automation: By deploying workforce management solutions, you can automate workforce scheduling. This reduces the risk of under or over-staffing, which impacts productivity and labor costs. It also offers compliance tracking features that identify issues such as unnecessary overtime.

  • Improved time tracking: Workforce management tools offer time and attendance features. This helps to track and monitor the working hours and real-time location of each employee. It also can send alerts for work items that need their immediate attention. This also helps you provide accurate salary information to payroll.

Key questions to ask your workforce management vendor before you buy:

  • How is this workforce management tool going to benefit my business?

  • How will your workforce management tool add value to my human resources (HR) processes? Do you offer integration capabilities?

What are the typical features of workforce management software?

Before you choose workforce management software, you should understand which features are right for your business needs.

Here’s a list of some common features offered by workforce management software vendors:

  • Employee database: Store employee contact information, salary details, hire date, and job status in a database. This keeps your company records organized in a consistent way.

  • Employee scheduling: Assign employees based on predicted workload and resources needed to complete tasks. The software creates schedules based on business needs, required skills, and employee availability.

  • Labor forecasting: Predict future labor needs based on past and present data, trends, and organization goals.

  • Time and attendance management: Track and manage employee work hours. This improves payroll accuracy and identifies circumstances that lead to understaffing or overstaffing.

  • Absence and leave management: Allow employees to submit leave and absence requests for managers to approve or deny.

  • Succession management: Identify high-performing employees with the potential for promotion.

  • Reporting/analytics: Create and share insights and data visualizations. This helps identify potential improvements, such as cost-saving and workforce management practices.

  • Compliance tracking: Ensure compliance with employment laws and industry regulations.  This includes tracking training provisions, union agreements, necessary certifications, and absence requirements.

Key question to ask your workforce management platform before you buy:

  • What features do you offer with your workforce management platform?

  • Are there any special or extra features that you offer in your workforce management software?

What are the different types of workforce management software?

Workforce management includes several HR functions. For example, time and attendance tracking, labor scheduling, compliance monitoring, leave management, and task management.

Let’s dive into the types of workforce management software:

  • Integrated workforce management solutions: These aim to streamline most workforce management processes. They include a suite of solutions to help businesses manage a range of tasks, including integrated work scheduling, payroll applications, and absence tracking. Businesses using this type of workforce management solution tend to have a large number of employees. Integrated HR suites help bigger workforces to work with multiple HR applications in a single solution.

  • Best-of-breed workforce management tools: This type of solution is specifically for managing timekeeping. It's for large workforces and is easy to integrate with pre-existing HR management (HRMS) and payroll software. These are helpful for organizations that have an HR system, but need more efficient ways to track and manage employees’ schedules.

Key question to ask your workforce management tool vendor before you buy:

  • Do you offer a workforce management software suite that offers multiple components? Or a best-of-breed solution specialized for timekeeping?

  • How does your workforce management software price change if I opt for a full suite instead of just a timekeeping module?

What are the potential issues with workforce management software?

  • Integration issues should not be overlooked: One of the biggest pitfalls is thinking it's a solution to all workforce management problems. Some buyers think the system they choose will automate every aspect of workforce management, but that’s not always the case. Workforce management solutions aren't always an all-inclusive platform. It's important to identify specific product capabilities that will solve your business problems.

  • Overlapping functionality of similar solutions will leave you confused: Workforce management solutions are often confused with similar solutions such as time tracking software or time clock software. Although they seem to be closely related due to their functionality, they are not the same. Workforce management is more focused on scheduling, whereas time tracking software and time clock software are more for monitoring.

  • Multi-platform support: Modern practices and policies, such as BYOD (Bring Your Own Device), mean employees are using their personal laptops or smartphones to access centralized systems. If you're planning to allow this, you need to make sure the software offers multi-platform support. This means that no matter the hardware, employees have access.

Key questions to ask your workforce management vendor before you buy:

  • Does your workforce management tool integrate well with my existing HR tools?

  • Does your workforce management software offer all workforce management functionalities? Or is it a specialized tool?

  • Does your workforce management software support multiple platforms such as iOS and Android devices?

How do small and midsize businesses use workforce management software?

Workforce management systems are generally for organizations that employ high numbers of workers. However, the software is ideal for any business looking to streamline their management’s workload and provide more transparency to employees.

Small and midsize businesses (SMBs) often only consist of a handful of full-time employees. But when it comes to call centers, retail chains, and hospitality, even small and midsize businesses need to optimize their productivity.

Let’s look at an example of how SMBs are using workforce management solutions:

Contact centers can use call center workforce management software to optimize the productivity of their agents. They can achieve this by forecasting the volume of calls, messages, or emails transactions. They can then schedule the right number of contact center agents at the right time to handle the expected workload.


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