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Call Center Workforce Management Software - Page 2

Last updated: May 2026

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56 software options

Sharpen logo

Happy Agents. Happy Customers.

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Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.

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yoummday logo

work@home technology platform for CX outsourcing

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Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

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DVSAnalytics Workforce Optimization logo

Improve Your Contact Center Customer Experience

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Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

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SalesLens logo

Cloud-based data analysis platform

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SalesLens is a cloud-based data analysis software that helps businesses analyze and monitor sales conversations on a unified platform. Key features include reporting/analytics, an activity dashboard, data visualization, performance tracking, and more.

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Zoom Contact Center logo

Omnichannel Contact Center

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Zoom Contact Center is a contact center solution that helps businesses communicate with customers via multiple channels using self-service routing and videos.

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Qfiniti logo

Call center workforce management solution

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Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.

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Vantage Point logo

Workforce management software

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Vantage Point is a cloud-based workforce management software designed to help businesses streamline scheduling, forecasting, planning, and other operations via a unified portal. The application allows organizations to handle various operations including front and back-office, multi-site activities, contact center workforce, and more.

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Sales Sling logo

Cloud based auto dialer & lead management platform

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Sales Sling is a cloud-based dialer & lead management platform for sales teams which offers tools for converting leads into sales, managing sales pipelines, making outbound calls with the auto-dialer functionality, tracking and recording inbound & outbound calls, managing employee performance & more

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MiContact Center Business logo

Cloud contact center solutions

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MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers.

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Workforce Optimization (WFO) logo

Workforce management & optimization for contact centers

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Workforce Optimization (WFO) is a unified cloud workforce optimization solution that includes workforce management, quality management, performance management & analytics.

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Alvaria Cloud logo

The Premier Enterprise Cloud Contact Center Solution

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Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments.

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BroadVoice Cloud PBX logo

Broadvoice b-Hive Cloud Communications for SMBs

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Broadvoice b-Hive is everything you need and anywhere you want to go!

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

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8x8 Contact Center logo

One solution for every customer interaction.

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8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

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Servetel logo

Communication management solution

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Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises. We have aided 5,000+ businesses improve their communication systems, customer experience, and lead generation with our cloud communication suite Ace-X.

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Sprinklr logo

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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Dynamics 365 logo

ERP and CRM applications from Microsoft

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Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

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Contact Center as a Service (CCaaS) logo

Unified communicate management software for contact centers

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Evolve IP is a unified communication management solution designed to help contact centers of all sizes manage email, voice, and telephonic communications via a unified portal. It offers a host of features such as contact center architecture, campaign management, call routing, IVR/voice response, and interactive voice response.

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Ytel logo

Awarded Outbound Contact Center Software (24/7 U.S. Support)

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Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

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Genesys Cloud CX logo

AI-enabled experience orchestration platform

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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RingCX logo

AI-powered contact center

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RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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Aspect Workforce logo

Empower your team and streamline operations with Aspect WFM.

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Aspect Workforce is a top WFM solution for contact centers, boosting productivity, efficiency, and satisfaction. With tools for precise forecasting, automated scheduling, real-time tracking, and self-service options, it empowers teams, streamlines workflows, and reduces compliance risks.

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Five9 logo

Cloud contact and call center software

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Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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NiCE CXone logo

Cloud-based contact center software

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NICE Workforce Management (WFM) Suite offers the most advanced AI-based workforce management tool to plan and staff across all digital channels. WFM uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and the best candidates during the hiring process.

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Bitrix24 logo

All in one business management workspace

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Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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DCDial logo
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Contact center solution

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DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

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