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Dealertrack DMS vs Autosoft DMS Comparison

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Overview

Category Leaders

Dealertrack DMS is the end-to-end software solution that streamlines operations. Finding efficiencies in internal operations...

Autosoft is a cloud-based DMS with native mobile apps, designed to improve the customer experience & streamline operations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

97

5

4

3

2

1

63

18

11

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

3.4

14

5

4

3

2

1

4

4

1

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
55%
would recommend this app

Pros

The overall benefit to it is that we have a secure local to save all the application instead of having to hunt down a recorded call.

PR

Patrick R.

Great software in addition to another that worked hand-in-hand together. Customer Service was outstanding with quick to be connected and superb service with focus on the customer.
AvatarImg

Jon L.

Ease of use, information available anytime at my fingertips. Loved the ability to communicate with lenders directly from site.

tb

tracy b.

Pros

It has individual accounts that help you keep track of the most specific things that in turn allow you to manage your business more effectively.

KC

Katelyn C.

If we ever have to call them in the future for questions, it is nice that they don't charge us for talking with someone, like our previous software company did.

JS

Jim S.

Everything worked out exactly as described in our whole team loved it. There Several other dealerships around us that we shared this with as well.

MP

Mark P.

Cons

No real APIs, no customization, very slow, difficult to use. Not modern and will not work with most other softwares.

AR

Anonymous Reviewer

Sometimes the software can crash with some regularity.

JB

John B.

You have to pay for everything. It has limited internal capabilities.

BM

Britney M.

Cons

Everything, constant problems with losing information in RO's, not adaptable to other information systems. Horrible customer service.

JT

Joe T.

The constant glitches and computing errors the system produces. There's many functions that should be standard across the DMS world that you're unable to do in this system.

CH

Cameron H.

No way to see its problems until you purchase.

CH

Cameron H.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features35
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Barcode / Ticket Scanning
  • Buy-Here-Pay-Here
  • Collaboration Tools
  • Collections Management
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Reports
  • Document Management
  • Document Storage
  • Financing Management
  • For Automotive Dealerships
  • Forecasting
  • General Ledger
  • Inventory Management
  • Inventory Tracking
  • Lease Tracking
  • New Car Dealer
  • Parts Management
  • Payroll Management
  • Performance Metrics
  • Price / Margin Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Floor Management
  • Sales Management
  • Sales Reports
  • Service Department
  • Stock Management
  • Summary Reports
  • Third Party Integrations
  • Used Car Dealer
  • Website Integration
  • Total features31
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Barcode / Ticket Scanning
  • Buy-Here-Pay-Here
  • Collaboration Tools
  • Collections Management
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Reports
  • Document Management
  • Document Storage
  • Financing Management
  • For Automotive Dealerships
  • Forecasting
  • General Ledger
  • Inventory Management
  • Inventory Tracking
  • Lease Tracking
  • New Car Dealer
  • Parts Management
  • Payroll Management
  • Performance Metrics
  • Price / Margin Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Floor Management
  • Sales Management
  • Sales Reports
  • Service Department
  • Stock Management
  • Summary Reports
  • Third Party Integrations
  • Used Car Dealer
  • Website Integration

Integrations

  • Total integrations32
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • WordPress
  • Xero
  • Zapier
  • Total integrations5
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • WordPress
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dealertrack DMS logo

Dealertrack DMS

Best DMS I've Used!

Reviewed 4 months ago
Pros

I love how easy Dealertrack DMS is for our used car lot. We use it daily to track our inventory and submit finance deals through outside lenders. The documents provided are very helpful for our business as well. Its very easy to learn!

Cons

Nothing that I do not like about Dealertrack DMS

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dealertrack DMS logo

Dealertrack DMS

Great DMS Service

Reviewed 5 years ago

This DMS is very simple to use and is great for any dealership. I have used this DMS in a few dealerships that I have worked for!

Pros

Reasonable rate, Great DMS, better than any I have used

Cons

none

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Dealertrack DMS logo

Dealertrack DMS

Cox is making progress

Reviewed 3 years ago
Pros

Cox is making progress is turning Arkona into a friendlier DMS.

Cons

Its Arkona and it still needs some help, however we can see Cox working on it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dealertrack DMS logo

Dealertrack DMS

extremely easy to use and very helpful

Reviewed 4 years ago
Pros

extremely multi faced many things can be going on at the same time

Cons

I have been using Dealertrack for a while i really like thats dms

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dealertrack DMS logo

Dealertrack DMS

Where would we be without it?

Reviewed 3 years ago
Pros

Easy to use how multi abilities to book out, and save inventory works great with DMS

Cons

Just that I cannot integrate with our OEM product (as of yet)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Dealertrack DMS logo

Dealertrack DMS

Dealers DMS

Reviewed 5 years ago

One of the better DMS systems out there but pricey for Independents, more for your money with Dealercenter.

Pros

Ease of navigation

Cons

price

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dealertrack DMS logo

Dealertrack DMS

Very Helpful

Reviewed a year ago

Overall my experience with dealertrack dms has been super satisfactory, especially with the customer service side of things.

Pros

Dealertrack DMS is very easy to use, as well has great helpful customer service as well as superior hospitality.

Cons

Don't think I can think of any issues with the software due to its simplex.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Dealertrack DMS logo

Dealertrack DMS

Great for inventory management

Reviewed a year ago

Amazing customer service. I liked the inventory side. It worked very well for our business, but the accounting side is very important to keep the business running.

Pros

Dealertrack DMS was easy to use and integrated well with the web provider that we used at the time.

Cons

The accounting side seemed very antiquated and was not easy to pull monthly reports

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dealertrack DMS logo

Dealertrack DMS

So far so good

Reviewed 4 years ago
Pros

Been using it Dealertrack DMS for a couple days now after switching from Dealercenter. So far so good, easy to use.

Cons

Right now I am still brand new in the system but so far everything is good to go.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dealertrack DMS logo

Dealertrack DMS

Walker Chevrolet DMS

Reviewed 5 years ago

I have been with Dealertrack DMS twice in my Automotive career. The transition is simple to move from another DMS to Dealertrack. The cost savings is very attractive and the use/functionality is awesome. The training/support is lacking but I know Cox Enterprises will overcome that area w/ time. Cox is a great organization to work with!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Dealertrack DMS logo

Dealertrack DMS

Quality product

Reviewed 3 years ago

Good software functional easy to use. expensive for suite

Pros

The modern design is easy to use. Great fiction and integration. Easy to learn. Web based is always the most desireable

Cons

Dealer track and it's suite are usually pretty expensive. The dms, marketing and credit software together are more than a lot of independent

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dealertrack DMS logo

Dealertrack DMS

Second Best of Lender Submission Platforms

Reviewed 2 years ago

Overall, it is an easy to use, And more importantly, easy to train platform. However, it lacks in the overall non pay-to-play capability in relation to it's peers.

Pros

It is very easy to train employees to use and is esthetically appealing. Also, its integration with other products, specifically its DMS, is second to none.

Cons

It is limited. You have to pay for everything. It has limited internal capabilities. Very expensive. No captive has partnered with them to mitigate said costs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Dealertrack DMS logo

Dealertrack DMS

Dealer Track - Affordable DMS solution

Reviewed 4 years ago

Overall, it is not as good as some, yet still better than others. It tends to be one of the better affordable DMS available.

Pros

>Overall Cost is the normal variable in choosing the DealerTrack DMS *Cheaper Dealer solution than either CDK or Reynolds &Reynolds >Some Aspects of the DMS can be Automated even though the overall solution is FTP based. >Navigation is not too intensive >Able to set up Auto run extractions for provision to a CRM Solution >Setup of reporting and or File runs is normally easily accomplished >Offers In house Integration with Service App X-Time

Cons

>Reporting is not as extensive as offered by other DMS providers >X-Time integration can be spotty at times >Limitations on the amount of Historical data that is maintained within the DMS, remaining Data is archived and is not as easily accessible. >System is not Live update for Automated reporting *Example: Automated reports set up today do not get recognized by the system as such until the nightly update occurs. >Seems to be fewer people available at a dealership that possess the proper admin access required for setting up reports or reviewing High end information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Dealertrack DMS logo

Dealertrack DMS

Small automotive dealer, use DT daily for our DMS and vehicle pricing.

Reviewed 5 years ago
Pros

DealerTrack DMS software does a very good job pulling in VIN specific vehicle data allowing for our inventory to stay accurate and up to date.

Cons

DealerTrack DMS software does not always pull VIN specific vehicle data for current or upcoming model year vehicles, which does make things difficult at the beginning at the new year.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dealertrack DMS logo

Dealertrack DMS

Great program

Reviewed 2 years ago

Super easy and user friendly! Would recommend to other dealers

Pros

The program is so easy to use and navigate! If you can’t remember codes it gives you a drop down to help! DMS support is super helpful

Cons

There’s nothing we dislike about dealertrack! It’s a great program!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dealertrack DMS logo

Dealertrack DMS

Customizable and Easy to use

Reviewed 3 years ago
Pros

Very diverse DMS for the money. Switched from one of the other big three to Dealertrack and after we got our feet wet, you couldn’t make anyone go back.

Cons

Need to ensure you take this rare time to start fresh and clean up your accounting and processes. No sense in bringing the old ways to the new set up (and typically you don’t switch a DMS often). We, unfortunately, did not do our due diligence and the implementation folks are going to do what you ask- which was foolish on our part. Because of that we had a few months after where it was not as smooth as I would have liked

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Dealertrack DMS logo

Dealertrack DMS

Good Value for the money

Reviewed 4 years ago
Pros

Fairly easy DMS to navigate with a small amount of training (online video training) . Ability for appointment scheduling and and technicians are able to get a handle on system in a couple of days.

Cons

Trainers that came to our dealership were more helpful fixing and setting up for us instead of explaining whys and how tos.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Dealertrack DMS logo

Dealertrack DMS

Service Manager

Reviewed 5 years ago

We have been on DealerTrack for about 2 months now. The system is easy to navigate and use but the appointment setting needs to be updated! Better value $$ against other DMS systems!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dealertrack DMS logo

Dealertrack DMS

I love being able to have all my lenders in one place!

Reviewed 4 years ago

I couldn't imagine the F&I process without it!

Pros

I love that Dealertrack integrates with my other DMS software and I can seamlessly send apps to all of my chosen lenders. Counter offers are made right there and all within minutes. It shortens the car buying process for customers and F&I.

Cons

There is a little bit of a learning curve when you first start. But the staff is very helpful and will help you get the most out of the system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Dealertrack DMS logo

Dealertrack DMS

Service Writing

Reviewed a year ago

DMS helps with our business by allowing us to use a time clock to clock in and out for the day, it also helps with writing and booking RO's and overall it helps streamline our process a bit better than it has been in the past.

Pros

After the initial learning curve, things are pretty straight forward. The thing I like most is being able to streamline processes in our company that used to take up infinitely more time than they do now.

Cons

Some features that can be approved on is menu placement for shortcuts when working within workflows. Also being able to edit tickets that have been booked and make amends if need be.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Dealertrack DMS logo

Dealertrack DMS

New DMS, works well

Reviewed 3 years ago
Pros

Using this DMS software daily has been a little bit of a steep learning curve after so many years with Reynolds & Reynolds but as the time goes on it becomes more and more intuitive on a day to day basis. It seems they continue to run updates and improve the experience as well.

Cons

Would have liked some more in depth training related to those that are computer savvy, there are a number of shortcuts that come in hand that we've had to learn ourselves that make using this DMS worlds more simple. Maybe consider adding this into the training program going forward.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Autosoft DMS logo

Autosoft DMS

No way to see its problems until you purchase.

Reviewed 2 years ago

Good Idea, Good Price, Poor Delivery, Stagnant Development, Deficient on Functions

Pros

Was able to view a bit more reporting than what we were used to. It integrated well with some providers we couldn't before.

Cons

The constant glitches and computing errors the system produces. There's many functions that should be standard across the DMS world that you're unable to do in this system. They're not end of the world but there are MANY and they're a constant nuisance. Support will always say that a fix or feature is "in development" but its just an attempt at putting fire out. It's cheaper than many others we looked at, but you get many headaches along with it. Spend the money and get a DMS that will work for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Autosoft DMS logo

Autosoft DMS

Get What you Pay for

Reviewed 6 years ago

AutoSoft isn't the most involved DMS out there, and there are times when we need in-depth reporting that we're unable to achieve, but it's also one of the cheapest DMS's out there - hence my review title - you get what you pay for. For the most part, it gets the job done!

Pros

Cheap Cost, live customer care, easy to Use

Cons

Not very in-depth with their reporting tools, not always able to achieve what I need to