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Dealertrack DMS vs DealerCenter Comparison

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Overview

Category Leaders

Dealertrack DMS is the end-to-end software solution that streamlines operations. Finding efficiencies in internal operations...

Category Leaders

DealerCenter is a dealer management system for independent car sales, with mobilized features for inventory tracking, desking,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

60

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

97

5

4

3

2

1

63

18

11

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.9

1.3K

5

4

3

2

1

1,223

94

18

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The overall benefit to it is that we have a secure local to save all the application instead of having to hunt down a recorded call.

PR

Patrick R.

Great software in addition to another that worked hand-in-hand together. Customer Service was outstanding with quick to be connected and superb service with focus on the customer.
AvatarImg

Jon L.

Ease of use, information available anytime at my fingertips. Loved the ability to communicate with lenders directly from site.

tb

tracy b.

Pros

CRM IS A GREAT PRODUCT, [SENSITIVE CONTENT HIDDEN] IS A GREAT INSTUCTOR, VERY GOOD APPRECIATE.

LO

LEANDRO O.

All in all for the price it seems like a fair value. There are certainly more sophisticated and better systems out there.

JA

Josh A.

It was easy to navigate and easy to use customer services is awesome and they were very helpful when it came to learning things I did not understand.

Cr

Chenequ r.

Cons

No real APIs, no customization, very slow, difficult to use. Not modern and will not work with most other softwares.

AR

Anonymous Reviewer

Sometimes the software can crash with some regularity.

JB

John B.

You have to pay for everything. It has limited internal capabilities.

BM

Britney M.

Cons

Porting of historical data from DealerSocket that failed caused our implementation to fail.

tt

terry t.

Limitations on Police Book, Mobile App Auction issues, Some issues with fees. Email and text with customers the inability to jump,p between mobile and desktop in real-time is problem.

DB

Donnie B.

We have been in business over 7 years and never dealt with such horrible company as such. They literally charging double for what we have agreed on.

RB

Roman B.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features35
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Appointment Management
  • Barcode / Ticket Scanning
  • Buy-Here-Pay-Here
  • CRM
  • Client Management
  • Collections Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Document Storage
  • Financing Management
  • For Automotive Dealerships
  • Forecasting
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Lead Management
  • Lease Tracking
  • Mobile Access
  • New Car Dealer
  • Performance Metrics
  • Price / Margin Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Floor Management
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Service Department
  • Stock Management
  • Summary Reports
  • Third Party Integrations
  • Used Car Dealer
  • Website Integration
  • Website Management
  • Total features30
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Appointment Management
  • Barcode / Ticket Scanning
  • Buy-Here-Pay-Here
  • CRM
  • Client Management
  • Collections Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Document Storage
  • Financing Management
  • For Automotive Dealerships
  • Forecasting
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Lead Management
  • Lease Tracking
  • Mobile Access
  • New Car Dealer
  • Performance Metrics
  • Price / Margin Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Floor Management
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Service Department
  • Stock Management
  • Summary Reports
  • Third Party Integrations
  • Used Car Dealer
  • Website Integration
  • Website Management

Integrations

  • Total integrations32
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • WordPress
  • Xero
  • Zapier
  • Total integrations3
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • WordPress
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Dealertrack DMS logo

Dealertrack DMS

Dealers DMS

Reviewed 5 years ago

One of the better DMS systems out there but pricey for Independents, more for your money with Dealercenter.

Pros

Ease of navigation

Cons

price

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dealertrack DMS logo

Dealertrack DMS

So far so good

Reviewed 4 years ago
Pros

Been using it Dealertrack DMS for a couple days now after switching from Dealercenter. So far so good, easy to use.

Cons

Right now I am still brand new in the system but so far everything is good to go.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Easy to operate, affordable, and expandable DMS.

Reviewed 4 years ago

A streamline system.

Pros

Cust support was great at getting our website fully customized with every challenge I sent her. Plus, the website allows all the credit apps to go directly into the DMS so we can easily submit deals through DealerTrack.

Cons

Keeping up with all the open windows created because everytime you click on a task or link the system opens another window, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

The REAL DEAL!

Reviewed 3 years ago
Pros

We got DealerCenter's DMS because AutoSoft didnt have integrations for anything like paperwork, mobile app, etc. The functionality is much smoother and it's all in one place! I don't have to open multiple websites for DealerTrack, AutoSoft, and emails to manage my dealerships anymore!

Cons

I didnt notice anything i didnt like so far!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Dealer Center Ace High

Reviewed 4 years ago

Our rep was great in getting me setup w/ Dealertrack and solid follow through.

Pros

ease of use of the system. convenient that it's online

Cons

To get others banks in, dealertrack signup

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DealerCenter logo

DealerCenter

DealerCenter review

Reviewed 5 years ago

I have been with the company over 4 years now. I like the database and the support team. My only complaint would be the database will slow down at times. If that could be faster that would be great.

Pros

It handles all of our inventory and loan apps

Cons

It could be faster. I see you are adding Dealertrack, that will be nice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

DealerCenter DMS

Reviewed 3 years ago

Overall, the system has covered the basics of our DMS needs and has proven to be worth the money that it costs in comparison to other DMS systems. My new rep was extremely friendly and genuinely seemed to care about helping me today.

Pros

Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...

Cons

Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Dealer Review

Reviewed 4 years ago

Good experience with DealerCenter

Pros

I like the integration of DealerCenter with AUtocheck, NADA, RouteOne and Dealertrack

Cons

Nothing. So far so good IF i have an issue, my rep will help me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

The CS member makes the entire transition easy and seamless!

Reviewed 4 years ago

The biggest thing we gained from switching is TIME. All of the different applications asking for the same information eats up a large portion of your time and you don't even realize it. All your questions and answers are there in one easy location.

Pros

The ease of use. Much less flipping from one program, or one web page to the next. The software is all integrated into Dealertrack, Route One etc. You don't have to copy the prospect from the CRM to the DMS and vice versa to keep track of them. The customer service available is hands down, the best. Our Rep, Abigail Bishop, knows her stuff!

Cons

The program is full of tips and tricks and its a bit daunting at first, but its easy enough to get over as long as you're proactive in asking for help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Unlimited Auto Sales

Reviewed 2 years ago

Bryan helped me get my R1 and DT setup and showed me the ease of a cash deal for WL promos

Pros

I love that RouteOne and DealerTrack are inside DC so I can have everything together

Cons

I can't think of anything I don't like currently

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DealerCenter logo

DealerCenter

Fantastic Product

Reviewed 3 years ago
Pros

Easy to integrate to dealertrack and route one. Print packs and I make it idiot proof.

Cons

Setting it all up takes a little bit know how.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Great customer service

Reviewed 4 years ago

Great people. Great DMS

Pros

Ability to contact and maintain communication with customers

Cons

Monthly cost to operate can get a bit pricey however is worth the ability to do deals

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Great system!

Reviewed 3 years ago
Pros

I like how Dealercenter makes everything so simple! very user-friendly. I like how we can print paperwork through the DMS and everything is prefilled. DealerPro Services's DMS doesn't even come close to DealerCenter's DMS!

Cons

There wasn't anything I didn't like - maybe the if the pricepoint was lower, we'd get ALL the services!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Great company, great people, great service!

Reviewed 5 years ago

It's always a pleasure dealing with DC. All our questions are answered promptly and our requests are delivered with quality. Thanks rep(and team) for all your continuous help!!!

Pros

The the whole ecosystem works seamlessly across all products

Cons

sometimes DMS runs slow and glitchy

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Review

Reviewed 3 years ago

Rep. was excellent training me on DMS

Pros

Dealer Center is very user friendly system

Cons

At the moment there isnt anything i dont like

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Lots of Value

Reviewed 5 years ago

one central place to run my day to day operations

Pros

I like that I can link Dealer Track into DealerCenter to simplfy my submission process and my day to day operations

Cons

When I use DealerTrack to enter my deals the deal information is changed when I get into DealerCenter to start rehashing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Dealer Center Lenders

Reviewed 3 years ago

Vanessa is very helpful she helped me sign up with Route One and Flagship and Dealertrack. I really like Dealercenter.

Pros

I like that i can submit finance deals with many different lenders like Westlake.

Cons

Everything is fine the only thing I would say is that it is a little expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

DEALER CENTER EXPERIENCE

Reviewed 2 years ago
Pros

I LIKE DEALER CENTER DMS TO FINANCE MY CUSTOMERS

Cons

SOMETIMES IT IS HARD TO UNDERSTAND THE SYSTEM

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Street Cars Inc

Reviewed 2 years ago
Pros

I like the customer services and help my rep [SENSITIVE CONTENT HIDDEN] provides. The DealerTrack and R1 integration is excellent and give my customers options

Cons

There isn't anything I can think of I dislike

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

DMS

Reviewed 3 years ago

I am moving to Dealer Center from Frazer. It is convenient and a lot easier to use. I love the support, Great training from the beginning and an easy to use DMS, inventory, financing, in one program., and as a good bonus desking tool

Pros

the DMS works great. I plan on switching over

Cons

I like everything . I have no complaints.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

TRAINING

Reviewed 4 years ago
Pros

EASE OF USE MADE THINGS MUCH EASIER THAN CURRENT DMS

Cons

WEBSITE SIGNUP WAS VERY TIME CONSUMING...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

Green Light Auto Sales

Reviewed 3 years ago

Bryan my rep got my situated w/ the DMS features.

Pros

Ease of use, i like that it is cloud based and good user interface

Cons

can't think of anything at the moment right now

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

My Autocheck set up with Dealercenter was fast and easy, I also subscribed to their DMS, can't wait

Reviewed 4 years ago
Pros

my Autocheck rep was awesome, she got me set up fast and easy. I'm really excited to use this platform for DealerTrack, RouteOne, and Autocheck

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DealerCenter logo

DealerCenter

Under promise, over deliver!

Reviewed 4 years ago

Manage inventory, CRM, DMS, BHPH, Financing and exporting to other websites

Pros

The services they offer the dealerships for such a great price! And really, such a great affordable price!

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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DealerCenter logo

DealerCenter

USA AUTO BROKER CL OH

Reviewed 3 years ago

The Rep was super awesome and she knew her stuff! I will prefer to talk to her whenever possible.

Pros

I liked how helpful the DMS is for submitting deals

Cons

time management issue when trying to log in remote and need answers in a more timely manner

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

DC Auto Imports

Reviewed 3 years ago

Our representative was very fast and friendly in helping answer all my questions and concerns.

Pros

I like the DMS because it is easy to use

Cons

Can't think of anything right now at this time

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DealerCenter logo

DealerCenter

DealerCenter Review

Reviewed 3 years ago

Support team provided awesome training and customer service by training me thoroughly on the DMS. Showed me all the features. I'm looking forward to using Autocheck on the mobile app

Pros

It's very user friendly compared to the other DMS systems I've seen

Cons

Can't think of anything right now at the moment