DealerCenter Pricing, Features, Reviews & Comparison of Alternatives

Pros
Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.

Cons
The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use, intuitive in fact. Everything you need and more. Cannot beat the value. All in one solutions for Independent dealers of all sizes.

Cons
Nothing negative to say. Nothing else to say about the CONS ......

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is user friendly, unless you have issues.

Cons
Our company was double charged for 6 months. They lied to us on multiple occasions saying that we were not double paying. They signed the revised contract themselves assuring us they were making a simple addition to the contract. They continued to directly take the money out of our account so we didn't notice right away. When we tried to come to a settlement they told us "They don't care if they lose our business". We were given no choice but to pay for something we never used, or find a new CRM and website management software. They outsource their customer service. You rarely can get on the phone with someone who is articulate and knowledgeable. Incredibly unhelpful as soon as you try and resolve any issues that involve them over charging their customers.

Rating breakdown

Likelihood to recommend: 0/10

Pros
This software allows us to do nearly everything without having to rely on other products. Integration is almost seamless with carfax, Quickbooks, autocheck, auction houses, and the list goes on.

Cons
You do pay quite a bit for the packages but we believe it is worth it.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The convenience of everything being in one place

Cons
Limitations on Police Book, Mobile App Auction issues, Some issues with fees. email and text with customers the inability to jump,p between mobile and desktop in real-time is problem

Rating breakdown

Likelihood to recommend: 8/10