Dockwa Pricing, Features, Reviews & Comparison of Alternatives

Dockwa

A marina management & marketing hub that boaters love.

4.91/5 (11 reviews)

Dockwa overview

What is Dockwa?

Dockwa is more than your typical marina software - it's a methodology. While other "complete" marina solutions address just the operations piece of your business, Dockwa lets you take control of your operations, marketing, and reputation, to create a continuous cycle of business growth.

1 - Be where your future boaters are.
Whether researching where to keep a vessel for the winter or comparing prices for a summer cruise, boaters are using Dockwa to plan boating activity, both near-term and far. Your marina’s Dockwa listing makes it easy to be where boaters are, and reap the benefit by way of more reservations, new annual customers, and turnkey tools to measure success.

2 - Provide a best in class experience while also saving time.
The guest experience at your marina encompasses everything from the way you greet new arrivals to how your boaters transact with your business through technology. We always say, “Dockwa will never catch dock lines or have a meaningful conversation with your boaters.” Instead, Dockwa will:
- Empower you to provide excellent experiences at every transactional boater interaction, from research through checkout.
- Afford you more time to engage boaters on a personal level.

3 - Turn happy customers into your best salespeople
Dockwa automatically requests reviews from your customers, which, in turn, work to attract new customers to your marina (92% of purchases read online reviews before buying!). As your wealth of customer feedback grows, you’ll build your marina’s online reputation, and receive honest, actionable direction on how to improve your operation.
www.dockwa.com

Pricing

Starting from
$99/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Dockwa screenshot: Reviews from Marinas.com are integrated with online booking functionalityDockwa - Tim Cohan talks seasonal, annual management toolsDockwa screenshot: Integrated messaging enables communication with customersDockwa screenshot: Inventory is updated in real time, and users can view availability at-a-glanceDockwa screenshot: All payment transfers are recorded for accounting

Dockwa user reviews

Excellent
10

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.8
  4.9
Dan Fletcher

I absolutely love the Dockwa app.

Used weekly for 6-12 months
Reviewed 2018-07-28
Review Source: Capterra

I love the ease of booking. It's simple, it keeps the requirements of my vessel and automatically books on my cc.

Pros
Our family are full time cruisers traveling on our sailboat. We love that Dockwa completely streamlines the check-in process that is required with most marinas, also you know the amenities, and what other peoples opinions of the marina is through Dockwa reviews.

Cons
Our only complaint is that not enough marinas have signed up to book through Dockwa yet. But we are waiting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Louis Ch

Boaters Love it, Users Love It!

Used daily for 2+ years
Reviewed 2020-09-03
Review Source: Capterra

The implementation of the software was very straightforward and went smoothly thanks to the assistance of our support adviser. The customer service from DockWa is always top notch, and the system is easy for our dockmasters to use. It has helped us streamline our process and really focus on keeping good lines of communication with our boaters.

Pros
Great user interface, hands-off payment processing, useful various reports, easy to communicate with boaters, accessible remotely.

Cons
Initially, the cost to use DockWa consisted of a percentage of our revenue, but recently an additional annual software fee was added. Also, this new base package is very slim on some basic features that would be very helpful to marinas that don't require the extra bells and whistles and advertising features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Christy Bassett Baker

The long-awaited Reservation system that will enhance your customer's booking experience

Reviewed 2016-01-28
Review Source: Capterra

Dockwa is simple and efficient, easy to use yet enormously advantageous to those customers seeking to reserve while cruising. If you're searching for a new reservation system or to enhance your customer's reservation experience, Dockwa is your solution.

Rating breakdown

Ease of use
Customer support

Minimize review

Ryan Rossi

Menemsha Harbor

Used daily for 1-2 years
Reviewed 2020-09-14
Review Source: Capterra

Dockwa has been a great addition to our marina. We have increased our revenue and our customer experience has been made easier with this software.

Pros
The ease of use and available suport are my favorite parts of this software. It has made my job easier to have everything, both Transient and Residential on one database for organization purposes.

Cons
I would like it to be more tailerable to specific marinas needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Michaella Gaines

Stay Hip & Jump Ship, to Dockwa!

Reviewed 2016-01-26
Review Source: Capterra

Dockwa has made a tremendous impact on the operations management of Edgartown Harbor and I look forward to utilizing its ever-improving features as product development continues to progress at an accelerating pace. Regardless how vague or specific our feedback and requests have been, the team has done an incredible job implementing solutions to meet our needs in timely fashion. This ability to precisely tailor the software to the nth degree combined with the cohesive and user-friendly platform has set a new precedent for customer reach and profit growth, all the while, lowering costs and simplifying duties. To add, it would be an understatement to say the teams' accessibility and response time is awe-inspiring, especially when taking into account, the sheer momentum their business is scaling-out at. Dockwa is second-to-none in the industry, and frankly, competitive alternatives are inexistent. To any prospective or indecisive clients, I sincerely doubt your opportunity cost not converting to Dockwa outweighs the upward mobility and potential gain you're sacrificing should you not. If you intend to maintain a competitive relevance in this industry but are not one of the 250+ marinas already on board and utilizing the service, I strongly encourage you to make the transition to Dockwa.

Rating breakdown

Ease of use
Customer support

Minimize review

Dockwa pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

Dockwa features

Customer Database
Electronic Payments
Inventory Management
Inventory Tracking
Reporting & Statistics

API (202 other apps)
Accounting Integration (105 other apps)
Activity Dashboard (208 other apps)
Activity Tracking (109 other apps)
Automatic Notifications (140 other apps)
Billing & Invoicing (158 other apps)
Calendar Management (116 other apps)
Customizable Reporting (136 other apps)
Data Import/Export (146 other apps)
Document Management (131 other apps)
Document Storage (100 other apps)
Invoice Management (149 other apps)
Reminders (113 other apps)
Search Functionality (135 other apps)
Third Party Integration (166 other apps)

Categories

Videos and tutorials

Additional information for Dockwa

Key features of Dockwa

  • Analytics
  • Automatic alerts
  • Boat assignment
  • Boater network access
  • Contract management
  • Dock management
  • Dockage payment processing
  • Financial reporting
  • Guest communications
  • Inventory management
  • Inventory tracking
  • Marina reservations
  • Marketing
  • One-click reservation confirmations
  • Online booking
  • Real-time inventory
  • Reputation management
  • Slip & mooring assignment
  • Website integration
View All Features

Benefits

- Get in front of 225,000 boaters looking for dockage via your marina’s profile on the Dockwa Network
- Turn delighted guests into your best salespeople with Automated Review Solicitation
- Give boaters an extra reason to visit your marina over your competition with Coupon Codes and Dockwa Deals
- Give your customers the ability to plan travel on their own time with 24/7 Online Booking
- Communicate with customers the way they have come to expect via Chat & Email
- Help your boaters maximize their enjoyment with the convenience of a Walletless Experience
- Stop chasing checks with convenient, transparent Auto-billing & Invoicing
- Make life easier on staff while maintaining control of your business with Online Reservation Management
- Ditch the filing cabinet - swiftly, securely send and manage contracts with Paperless Contract Management