FieldRoutes vs BigChange

Briostack

PestPac

GorillaDesk

Briostack is all-in-one field service software for pest control and lawn care. Automate recurring fertilization, weed control, and pest jobs. Schedule, invoice, optimize routes, and run your business paperless—with easy mobile tools and customer engagement built in.


PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management & tracking, billing, and more

Run a field-service company? Organize your operations, empower your team, and impress your customers with just a few clicks. Get started with a 14-day FREE trial today.

Owner

I have been a customer for 5 years now because I like the software, but I'm at the point where I am fed up with not feeling like a priority.   When issues come up be ready to wait for days, weeks, and even months for a solution.  

I NEVER use FieldRoutes system to call or text my customers, but I always get charges for "calling or texting" the customer.

Director of Operations

Customer support has been prompt and knowledgeable. When I submit a request, they keep me updated as they are actively working on it.

Dispatch Lead

I would appreciate help understanding which of these issues have existing solutions, which are on the product roadmap, and which ones FieldRoutes does not currently plan to support.

Run a lean, mean, pest-fighting machine with commercial, residential, and multi-unit operations software and integrated marketing that makes life easier. Earn more business, simplify your process, get paid promptly, and track your results with automation tools that help your business grow quickly.

Activity Dashboard

Alerts/Notifications

Automated Scheduling

Billing & Invoicing

Calendar Management

Client Portal

Contract/License Management

Customer Database

Customer History

Customer Portal

Customizable Templates

Data Import/Export

Dispatch Management

Drag & Drop

Electronic Payments

Electronic Signature

Email Management

Estimating

Fleet Management

For Lawn Care

For Pest Control Companies

Invoice Management

Job Scheduling

Mobile Access

Mobile Signature Capture

Pest Activity Tracking

Pesticide Usage Tracking

Property Layouts

Quotes/Estimates

Real-Time Data

Real-Time Reporting

Reminders

Reporting & Statistics

Route Optimization

Routing

Scheduling

SMS Messaging

Technician Management

Third-Party Integrations

Timesheet Management

Work Order Management

By industry, FieldRoutes reviewers are most commonly professionals in consumer services (43%). The most frequent use case for FieldRoutes cited by reviewers is pest control (90% of reviewers).

Users and use cases

Some reviewers find FieldRoutes offers better pricing than previous software and appreciate its positive impact on cash flow and ROI. However, some users report high costs, limited transparency, extra fees, and few negotiation options.

Value for money

FieldRoutes is a pest control tool offering key features such as billing and invoicing, scheduling, mobile access, and routing, among others.

FieldRoutes

Web-based

Android

iPhone

iPad

Jobber

Pocomos

RealGreen

Basic

Payment processing frustrations

Currently I have been locked out of my account for 3 days due to a bad card on file, and even though I paid the balance in full the second I was locked out, they have made no effort to get me back into my account to run my business, which has been on hold for three days now.  

Get locked out and no access to see my route on a working day with no previous warning.2) Call customer support and they tell me my payment info was outdated3)

61% of reviewers feel negative about Payment Processing. Users report difficulties with online payment portals, high credit card processing fees, and issues updating payment information. Reviewers mention being locked out of accounts due to payment problems, which disrupts business operations. They indicate that manual payment entries are hard to edit and that recorded payments sometimes show as past due. Some users say customer support is unhelpful when payment issues arise, and the setup for payment plans can be confusing.

Problematic software updates

Training and Quality

At times, the system can experience minor delays or syncing issues, especially when updating accounts or processing changes in real time.

58% of reviewers feel negative about Updates. Users report that frequent updates often introduce new issues or disrupt existing features, causing confusion and operational delays. Reviewers mention poor communication about changes, lack of training on new features, and slow response times for fixing update-related problems. They indicate that syncing and connectivity issues arise after updates, and the interface can feel outdated or clunky. Some users say updates make it harder to find features and require additional technical support.

Limited and complicated reporting

We're still not to the point where any of the customer reporting/county reporting/renewal processes seem to really configure to what we need, which is frustrating.

Office Manager

Reporting features are lacking and there seem to be a lot of bugs.

43% of reviewers feel negative about Reporting. Users report that reporting features are lacking, difficult to customize, and not user-friendly. Reviewers mention missing basic reports, complicated retrieval processes, and inconsistencies in report results. They indicate that extra administrative work is required to generate needed information, and some necessary reports are not available. Some users say the reporting system is confusing, with too many categories and unclear outputs, making it hard to make fast operational decisions.

Frequent bugs and delays

Operations Manager

These aren't small glitches either, they are major issues with the system that make parts of it unusable.

72% of reviewers feel negative about Bugs and Issues. Users report recurring glitches, crashes, and freezing that disrupt daily operations and sometimes halt business activities. Reviewers indicate that resolving these problems often takes days or even weeks, leading to frustration and lost productivity. They mention that customer support is slow to address tickets, and communication about fixes is lacking. Some users say these persistent technical issues make certain functions unusable and require workarounds to continue business tasks.

Efficient and intuitive navigation

Fireplace Installer

I really like that Field Routes is very easy to navigate.

Service Manager

The structure is well laid out and easy to navigate.

89% of reviewers feel positive about Navigation. Users report that the platform is easy to learn and navigate, with a well-organized structure that allows them to quickly access customer accounts and essential features. Reviewers appreciate the intuitive layout, which streamlines daily tasks and reduces the learning curve. They indicate that regular use makes it even simpler to move through different functions, and they value the accessibility of information with minimal clicks. Some users say the dashboard and customizable options further enhance their ability to manage operations efficiently.

Tailored for pest control

Collections Manager

This program makes day-to-day pest control operations so smooth and easy.

80% of reviewers feel positive about Pest Control. Reviewers appreciate that the software is specifically designed for pest control businesses, making daily operations smoother and more efficient. Users mention that features like mobile access, automation, and specialized reporting support both office staff and technicians. They find the platform reliable for managing pest control customers, handling industry-specific tasks, and streamlining communication. Some users say the software’s focus on pest control helps their companies grow and stay organized.

Supports business expansion

The ability to quickly send digital contracts has been very helpful in growing our company quickly.

However, once we had things in place, it has helped us grow and succeed in ways we didn't think were possible.

89% of reviewers feel positive about Business Growth. Reviewers appreciate the software’s customization options, which allow them to adapt the system as their business evolves. Users say the platform helps them organize operations, manage risk, and track growth through detailed reports. They find features like digital contracts and flexible tools instrumental in scaling their companies. Some users mention that the software’s innovation and ongoing development have supported their expansion, making it easier to manage increased workloads and maintain competitiveness.

Comprehensive feature set

Customer service rep

For the value, FieldRoutes offers a lot of useful features that help day-to-day operations run smoother.

There are so many features available to use and the "Tips & Tricks" webinars truly help you to learn how to utilize these features to suit your company's needs.

83% of reviewers feel positive about Features. Users highlight the abundance of built-in tools that cover billing, scheduling, reporting, and more, often without additional costs. Reviewers appreciate the ability to customize features to fit their business needs and mention that the software includes advanced options like multi-unit tracking. They value the ongoing addition of new features and the support resources available to help them maximize the platform’s capabilities. Some users find the platform robust and feature-rich, making daily operations smoother.

Streamlined scheduling processes

sales agent

The platform helped keep daily operations organized and made it easier to manage scheduling, customer accounts, recurring services, invoicing, and technician communication all in one place.

Customer Service Representative

The scheduling feature makes it easy to manage technician routes and appointments efficiently and the invoicing system is simple, organized, and quick to use.

80% of reviewers feel positive about Scheduling. Users report that the software simplifies daily operations by integrating scheduling, routing, billing, and customer management into one platform. Reviewers appreciate the ease of managing technician routes, recurring services, and automated reminders. They indicate that the scheduling module improves efficiency, reduces manual work, and helps keep customer appointments organized. Some users say the interface is user-friendly, making it straightforward to set up and manage appointments, track services, and handle follow-ups.

is how it simplifies daily operations by combining scheduling, routing, billing, customer management, and service history all in one platform.

Operations Coordinator

Worst feature is that routes built on a recurring schedule don't go to their assigned times on future dates, so you have drag appointments around to their correct spots constantly.

We are not trying to overcomplicate our workflow; we are trying to get reliable access to the data and visibility that should support scheduling, dispatching, reporting, customer retention, and technician performance.

Office Assistant

The platform made it easier to manage scheduling, customer communication, billing, and service tracking all in one system.

Sales Associate

There are no ways to delete different events and mistakes, or to revert mistakes. If I create an event, or checklist, it is not easily undone. If I want to change the way I do things in the company, I cannot because there is not an easy way to change what I do on FieldRoutes.

Customer data, invoicing, and payment information feel secure and professionally managed, giving both our team and customers confidence in the service.

They claim this was a "user requested feature" to have appointments be where they were first scheduled, but it's just terrible and makes zero sense. If a customer is assigned to a recurring time slot, that's where it should be when routes automictically generate!

Lawn Supervisor

I didn’t like that only one user could make adjustments to a customer card at once, sometimes a user might forget to close out a tab and so you unable to make adjustments until that user logs off.

Another downside was that the mobile app could sometimes run slower than expected depending on connectivity. While the platform is very helpful overall, there were moments where customization options or report generation felt more complicated than necessary for everyday use.

Creating invoices, tracking payments, and managing recurring services is simple and streamlined.

General Manager

Some billing issues, great Cust Service, very good reporting, need to work on the bundle packaging to improve this area for selling.

Sales Consultant

The buttons for saving, signing, and requesting customer signatures are very small and sometimes the incorrect button is selected.

At times, the system can feel a little slow or overloaded, especially when navigating between accounts or updating notes quickly during busy periods.

In general, the biggest frustration is that FieldRoutes is our core operational system, but many of the things we need to run the business well require external tools.

the interface is old and feels outdated, it can use a remodel, like a modern one, were in 2026 and it feels like its from the 90s

Admin

It has a good map view scheduling option that has helped us reduce drive time between jobs.

The platform is very user friendly and helped keep scheduling, customer information, invoicing, and communication all in one place.

Admin Assistant

The interface is user friendly, which made scheduling, dispatching, and managing customer information straightforward for the team.

Did not care for the service proposals on the lawn programs as it was as very confusing for the customer and any changes would cost over a hundred dollars per hour

Customer Service Manager

Info at reach of a click, dashboard is really helpfull to see the overall performance at a financial level, kpis and tech level.

Recurring service management – Makes handling quarterly, monthly, and renewal services much easier.

just the loading time its smooth but when it comes to loading there are many times where it takes a while but then again it might be my computer also it doesn't automatically save notes

Scheduler

The recommended routes pop up window is extremely aggravating for schedulers and slows down our process repeatedly.

Minor cons would mainly be the learning curve when first getting started and occasionally having to dig through menus to find certain settings or reports.

Mobile app quirks – Techs occasionally experience syncing issues or delayed updates in the field.

Good automation for invoices, reminders, and recurring services

Some updates can slightly change workflows, which may take a little adjustment for the team.

The department works in a high paced environment and the recommended route pop up window slows us down.

The app freezes at times while attempting to schedule a customer appointment.

Dispatch manager

The support service has been very helpful, as have the monthly meetings which provide more information about the interface. But overall, I'm very pleased with the system.

This has forced us to resort to utilizing API to pull reports that should be native.

Learning curve – There are a lot of features, so training new office staff or technicians can take time.

Field Manager

I wish their was more tip and tricks to use all its features and shortcut to complete what you need.

Dispatch Specialist

There is also no really good manual for a 100% new person that's never used field routes they can reference for training.

President

Wish widgets where based on contract value and not included 60% rule.

Dispatcher

You are able to perform a lot of different functions on the site which is very helpful for work.

However it has delivered on many other items that have greatly improved my workflow and customer communication.

I wish there was a quicker way to schedule a technician's entire work day with one click.

A few of which, namely the reviews system, was EXTREMELY frustrating because it was a big part of why I chose this system in the first place.

I feel like I am not utilizing the software as much as I could due to lack of training information for new users.

Being able to see each of the technicians by the day or the month makes things easier.

Getting someone new trained quickly on both office and mobile is a breeze with Knowledge base at your fingertips.

Users report that FieldRoutes’ scheduling capabilities help organize appointments efficiently, optimize technician routes, and reduce scheduling conflicts. Reviewers highlight the visual map view, intelligent routing, and flexible scheduling options as valuable for daily operations. They say scheduling is easy on the desktop but less so on mobile, and some find recurring appointment setup complicated. Users mention that pop-ups and slow loading can disrupt workflow, but overall, FieldRoutes’ scheduling aspect improves operational efficiency and customer service. Of the 51 FieldRoutes users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.

Updates

Customer Support

Appointment Scheduling

Invoicing

User Interface

Users report that FieldRoutes’ routing capabilities help save time and reduce costs by optimizing technician routes and minimizing drive times. Reviewers appreciate the map view and the ability to group services geographically, but they note that routing sometimes relies on “as the crow flies” distances rather than actual drive times. They mention extra charges for advanced routing, occasional confusion with route optimization, and a desire for more accurate and user-friendly routing tools within FieldRoutes. Of the 31 FieldRoutes users who gave detailed accounts of their use of Routing, 90% rated this feature as important or highly important.

Mobile App

Office Efficiency

Small Business

Mid-size Business

Large Enterprises

Freelancers

ServiceTitan

FieldPulse

FieldPulse is a cloud-based field service management software designed for service contractors that helps manage business operations and workflows, including customer management, scheduling, project management, estimates and invoices, timesheets, customer portals, and more.

BuildOps

BuildOps is a cloud and mobile-based software for commercial service contractors that assists with dispatching, workflow management, quoting, invoicing, service agreements creation, projects management, report generation, and more.

ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.

Managing Director

I felt completely alone trying to run the company whilst my staff seemingly failed at nearly every task from finance to engineering, all complaing about job watch, I brought this to senior management attation late December when our entire Databse wwas accidently corrpted during a routine upload?

Sales Coordinator

This software lends itself to so many different types of businesses, simply because the the customer services crew are so knowledgeable.   

Administrator

It has been a smooth changeover from our other system and has been made easier by the customer service Road Crew who are on hand all day.  

BigChange Job Management Platform is the paperless way for companies to plan, manage, schedule & track jobs in one simple to use platform. Our smart scheduling uses real time data to optimise routing and allocate the perfect resource for each job helping companies improve efficiency and cut costs.

FieldRoutes vs BigChange Comparison (2026)

FieldRoutes

BigChange

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives