BigChange - 2025 Pricing, Features, Reviews & Alternatives

Reviewers appreciate BigChange's scheduling capabilities for their efficiency and ease of use. They report that the drag-and-drop functionality and the ability to view engineers' schedules are particularly helpful. Users find it valuable for planning weekly work and managing site visits. However, some mention that navigating previously scheduled jobs can be cumbersome. They also note that the auto-schedule capability could be improved for better accuracy in urban areas. Overall, they feel it enhances communication and operational efficiency. Of the 34 BigChange users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.

Users highlight the comprehensive nature of BigChange's customer database, noting its ability to store extensive client information and custom fields. They appreciate having all customer data in one place, which aids in managing preventative maintenance and contracts. However, some reviewers mention issues with the email functionality and the need for fewer pop-ups. They find it essential for accessing historical data and job updates quickly, which supports efficient customer management. Of the 20 BigChange users who gave detailed accounts of their use of Customer Database, 95% rated this feature as important or highly important.

Reviewers value BigChange's real-time scheduling for its ability to instantly update field engineers and manage emergency calls efficiently. They report that it reduces travel time and improves response times for reactive work. Users appreciate the flexibility to amend bookings quickly and the overall responsiveness of the system. Some mention occasional lagging issues but generally find it straightforward and beneficial for dynamic scheduling needs. Of the 31 BigChange users who gave detailed accounts of their use of Real-time Scheduling, 94% rated this feature as important or highly important.

Users find BigChange's mobile access critical for field operations, allowing engineers to update job details and communicate effectively via tablets. They appreciate the app's offline mode and cross-platform compatibility. However, some reviewers note that the mobile interface could be more user-friendly and mention occasional glitches. They feel that mobile access significantly enhances productivity and ensures that field staff can perform their tasks efficiently while on the go. Of the 41 BigChange users who gave detailed accounts of their use of Mobile Access, 90% rated this feature as important or highly important.

Reviewers indicate that BigChange's billing and invoicing capabilities streamline financial processes and improve cash flow. They appreciate the integration with accounting software like Xero and Sage, although some mention initial setup challenges. Users find it easy to create and consolidate invoices, which speeds up the invoicing process. They highlight the importance of accurate billing for maintaining financial health and reducing administrative workload. Of the 27 BigChange users who gave detailed accounts of their use of Billing & Invoicing, 81% rated this feature as important or highly important.

Users report that BigChange's calendar management is helpful for planning and scheduling work for engineers. They appreciate the ability to view and manage resources, including holidays and absences, in various formats. Reviewers find it easy to drag and drop jobs and make capacity planning decisions. However, some mention that overbooking can be an issue and that improvements could be made for better visibility on mobile devices. They feel it enhances overall task management and communication. Of the 27 BigChange users who gave detailed accounts of their use of Calendar Management, 81% rated this feature as important or highly important.