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BigChange Logo

BigChange

4.5
(268)

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BigChange is the complete Job Management Platform.

(13)

BigChange Pricing, Features, Reviews and Alternatives

BigChange FAQs

Q. What type of pricing plans does BigChange offer?

BigChange has the following pricing plans:
Starting from: £14.95/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of BigChange?

BigChange has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does BigChange support?

BigChange supports the following languages:
English, French


Q. Does BigChange support mobile devices?

BigChange supports the following devices:
Android, iPad, iPhone


Q. Does BigChange offer an API?

Yes, BigChange has an API available for use.


Q. What other apps does BigChange integrate with?

BigChange integrates with the following applications:
Microsoft Outlook, QuickBooks Online Advanced, SAP Business One, inspHire, Google Maps, Xero, Microsoft Word


Q. What level of support does BigChange offer?

BigChange offers the following support options:
Knowledge Base, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, FAQs/Forum

BigChange product overview

Price starts from

14.95

Per month

Other

What is BigChange?

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, cloud-based platform. BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

Key benefits of using BigChange

• BigChange Job Management Platform is a cloud-based field service management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange Job Management Platform adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat
FAQs/Forum

Training options

Videos
Webinars
In Person
Live Online
Documentation

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Why am I seeing this?

BigChange pricing information

Value for money

4.3

/5

268

Starting from

14.95

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

BigChange features

Functionality

4.3

/5

268

Total features

224

29 categories

Most valued features by users

Activity Dashboard
Third Party Integrations
Reporting & Statistics
Reporting/Analytics
Data Import/Export
Customizable Reports
Real Time Data
Workflow Management

Functionality contenders

BigChange users reviews

Overall Rating

4.5

/5

268

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10
Rating distribution

5

4

3

2

1

172

67

22

3

4

Pros
Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin.
Team members have great knowledge of the system and are happy to talk me through what I need to do.
It helps us keep on top of what we do on site, helps to clear up any customer disputes and helps other operatives see the job history when we re-attend.
Cons
Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and not used it yet.
Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off.

Overall rating contenders

TH
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Tanya H.

Operations Manager

Facilities Services, 51-200 employees

Review source

Overall Rating

Great Product

Reviewed 2 years ago

Transcript

Tanya H.: Hi, I'm Tanya. I'm an operations manager. And I would give BigChange a five out of five. For...

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Colin N.

Retail, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Working with Big Change

Reviewed 4 years ago

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Vendor response

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.

IB
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Iain B.

Machinery, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SVS using Big Change Job Watch Software

Reviewed 3 years ago
Pros

Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users. The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.

Cons

It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding. Stock module could be improved, enabling stock usage deducted from stock holding without manual process.

Vendor response

Thank you for your detailed review - it is really appreciated. As it is very feature rich there is a lot to learn as you roll out the system to your teams . Since you joined us we have introduced our BigChange University - a rotation of training modules which covers the system end to end and is available to customers old and new. Additionally we have big plans for our Stock and Equipment feature so look out for announcements on Latest Updates. Thanks again!

TC
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Terry Clark C.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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If you are an existing company and you take on this product, expect a disappointing Big Change!!

Reviewed 2 years ago

You are expected to do all of the onboarding with little or no support. My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product.

Pros

Sales reps are likeable and extremely helpful. [SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.

Cons

The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation. You will be charged for everything and there are extras on every turn you take.

Vendor response

Hi Terry We also pride ourselves on honesty and integrity and I am familiar with some of the points you have raised to the team around some of the additional things you would like BigChange to be able to do. We are always keen to work with customers directly hence our visit to you and your teams back in March. It is important that we listen to customer and act and I am aware that after the meeting...

JR
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Jamie R.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Big Change Review

Reviewed 4 months ago

Great!

Pros

Helps us become more efficient as all the information we need for our jobs is all in one place. Incredible support from the road crew.

Cons

Can become a bit complicated at times however it’s an easy learning curve to come over. Can be overwhelming at the start but all the support is there to help if needs be.

Vendor response

Hi Jamie Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review, it means a lot to us. Cheers! Best Wishes Louise

sh
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susan h.

Construction, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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J.Hull Plant Engineers

Reviewed a year ago

Onboarding representative [sensitive content hidden] was brilliant at helping to get us up and running, helping with any snags we have come across and offering alterative ways to use the functions of Big change to suit our needs. And equally our now [sensitive content hidden] is great at helping us this any snags or issues we come across as we get further into using the system.

Pros

The first thing we benefited from moving to Big Change is digital job cards that are filled out by the engineers link straight to the job, previously we were on paper. With the job cards now being digital it has reduced the hours and man power to transfer the paper job card to the invoice as now they are automatically liked. Secondly is pricing, having the correct pricing atomically calculated in...

Cons

The stock and inventory section could do with some tweets to make this area be more flexible to fit the needs of different customers. And stock control needs improving, not letting you go into minus numbersThe search facility- it doesn't actually 'search anything' as it says!Not having access to view our Big Change invoices for use of the software online all in one place.

Vendor response

Hi Susan, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise

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