Hippo Manager vs Covetrus Impromed

Covetrus Avimark

DaySmart Vet

ezyVet

Cornerstone Software

IDEXX Neo

IntraVet

Compare Hippo Manager and Covetrus Impromed based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Instinct Science

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Covetrus Pulse

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

Cloud Veterinary Practice Management Software designed for better work/life balance for veterinarians. Features include lab integrations, built-in payment processing, customizable and secure. Works on any device, simple to learn, accessible anywhere.

Accounting

Alerts/Notifications

Appointment Scheduling

Billing & Invoicing

Calendar Management

Charting

Confirmations/Reminders

Document Storage

Imaging and X-rays

Inventory Management

Invoice Management

Patient Portal

Patient Records Management

Prescription Processing

Reminders

SOAP notes

Treatment Planning

Hippo Manager

Web-based

Android

Windows

iPhone

iPad

Core

Enterprise

Data Migration (Optional)

Owner and veterinarian

Other times information will be saved in the medical record, then disappear.   If you want to use their system to send email reminders, the reminders are generated as a separate email for each individual service, with literally nothing else in the body of the email, e.g., body of email will be Rabies vaccine 1 year.  

Office Manager

It also had development issues like reports not generating or financial mistakes that couldn’t be corrected without contacting support.

To actually have a usable reminder, it is necessary to add some type of message, combine the different emails, and delete the duplicates.  

I really liked that it was customizable so each department can make it best for what they need to see at a glance.

Sometimes, one patient name will show in the upper left corner, but the record will actually be for a different patient, which has caused records to be entered under the wrong patient.  

I just finished reading a book on investing your time in the things that will have the most long-term positive impact, and there was the better part of a chapter dedicated to being limited by your systems.  

As another reviewer mentioned, the "upgrade" to 2.0 has made the software so difficult and frustrating to use.  

Licensed Veterinary Technician

Invoicing with Hippo 2.0 makes me want to pull my hair out.

Veterinarian

Would LOVE to not have to scroll through doctors when making invoices.

We were accidentally deleting appointments because buttons had moved.

Office admin

Navigating to other patients accounts and records

DVM Owner

This new version is slowing down my practice, we spend a lot of time clicking and getting rid of unwanted pop-up windows all day.

Veterinarian/Practice Owner

Still has efficient charting with customizable note templates that populate the invoice.  

Overall a great software but invoicing is such a hassle.

Receptionist 

people and animals are all separate if one person has multiple dogs its hard to  navigate through them also if 2 people on the account it is very hard.  

Now with the new version... it is a royal nightmare and I want to wake up.

The address would be correct in client info, but when script is printed, the wrong state is listed.   When ordering medications, despite clicking on the exam to link to,  each script would be on a separate invoice.  

Invoicing is a learning curve and never shows when a client gets a discount.  

Veterinary Assistant

Can not send both email and paper reminders.  

Drag and drop appointment list is nice but as a receptionist its hard to navigate

Practice Manager

It was a good software that had many new things and training

Manager

The layout and customizability of the access to the program.

Owner/DVM

It is very user friendly and intuitive to learn.

veterinarian

I loved how integration was built in, that made start up a whole lot less complex.

Marketing Coordinator

Easy-to-use and customer support was easy to reach and was able to solve any problems I had.

I found Hippo software to be very user friendly and easy to navigate.

Invoicing

Customer Support

Customization

Patient Records

User Interface

Navigation

Training and Learning Curve

Vaccine Reminders

Reporting

Email Communication

Small Business

Mid-size Business

Freelancers

Large Enterprises

Hippo Manager Software

ImproMed aims to streamline business operations and create ideal workflows for veterinary practices. It helps track client data and aids the creation of wellness plans. Key features include inventory optimization, product and pricing management, enhanced reporting, and schedule management.

Live Chat

Telemedicine

By industry, Covetrus Impromed reviewers are most commonly professionals in veterinary (95%). The most frequent use case for Covetrus Impromed cited by reviewers is veterinary (100% of reviewers).

Users and use cases

Covetrus Impromed is a veterinary tool offering key features such as patient records management, billing and invoicing, appointment scheduling, prescription processing, and inventory management, among others.

Covetrus Impromed

Basic

No other practice management software can be visually customized to see available resources at a glance.

Once a person learns the basics of the software, most things become fairly intuitive.

The hardest thing the script labels you have to program and its not the easiest thing to do if you have never had to use programming keys.

Clinic Manager

Inability to view patient dashboard and reminders without switching screens.

Hospital Manager

It is a geeks dream for being able to set up the way you and your staff will use this system.

Practice Management

I love being able to easily access my patients' medical records and the ease of overall seeing what I need to be able to see in a chronologically appropriate manner

CVT, Talent and Culture Coordinator

It has been may years of using it and shaping it to the flow of our practice.

Several times now for puppies, when I hover over the appointment in easytime, it will say "12 weeks and 3 days", but in the medical record it says "16 weeks and 5 days".

Owner

Difficulty scheduling ambulatory appointments on calendar with multiple patients at one appointment.

I'd also like to be able to title my bloodwork, rather than clicking on all the various bloodworks run looking for a thyroid for example.

Wellness plans module is also not functional (cannot appropriately track these from a financial standpoint)

Owner, Veterinarian

Overall it's not a bad program and if the inventory had been easier to use and had it still been supported since it got bought out, I would have kept it as a new business owner (bought an established practice).

It was very easy to use for the team and when setting up.

Was fairly easy to use and read the medical records

so we have also had to throw in the towel on this, and not for lack of investing a signficant amount of time to try and get it working.  

Business reports could be more comprehensive

Reception

During creating a prescription you have to see what the last prescription was and which Dr. prescribed it, close that screen, create a new prescription and remember what the correct dosing instructions are to type them in. If you don’t remember, you have to cancel that screen and start over.

Veterinarian/Owner

There are areas in the inventory module where we have various items/medications/vaccines, etc. assigned to a certain location within the clinic but when we are inputing new inventory the location prefers to default to the pharmacy.  

At this point it seems like they are letting the software die a slow death and have no plans to put any real capital into it - maybe trying to force people to switch to Pulse.

Veterinary assistant 

Covetrus impromed is very user friendly and more “old school” compared to other softwares I have previously worked with.

It streamlines and organizes all of our medical records for patients and keeps our practice running smoothly, even on more hectic days.

Hospital manager

These functions help save time for CSR's and nurses as they do not have to confirm every appointment or write in every external script.

Admin Asst

I liked how you could see appointments that were marked as a no show or deleted.

Customer support, Software implementation team, Sales team, split billing, AR reports, billing options, reports

Frustrated whenever I have to link an IDEXX lab to the Impromed system since the wording in linking the labs in Impromed does not match the names of the labs in IDEXX so linking is a huge nightmare.  

There are a lot of steps to do some processes, like printing certain treatment forms. If you make a mistake, a lot of times it is difficult to fix that mistake

Overall, the system works well if you do not want to move to being completely paperless.

The inventory management and reporting aspects of ImproMed are quite good.

Updates once a YEAR if you are lucky, and to install them is an absolute nightmare.

practice manager

The poor functionality makes it so that a hospital NEEDS to pay for their tech support in order to keep it functioning at the most basic level.

Vet Assisten / Hosp Manager

Issues with connectivity to Global Vet Link  

The tests in Impromed are listed alphabetically instead of the test codes so finding the correct test to link takes forever when the names do not match.  

Medical Director/Lead Veterinarian

Most frustrating - Why do the treatment plans, not become part of the record so we can easily print the notes and time stamps to give to referral hospitals.

The medical record keeping definitely has room for improvement.

You have to cancel, take the call, remember which client you were working on before the phone call(s) and then you have to start over trying to complete that job.

We have also had it link with our appointment reminder system (PetDesk) and our online pharmacy (Covetrus).

It is very difficult to refill medications, in avimark you were able to refill straight from the chart by right clicking and hitting "refill" impromed is a little more difficult.

EHR Support Specialist

Using local ImproMed clients at Van Nuys to "phone home" to the server in Pomona we found caused the software to run incredibly slow.  

Overall experience extremely positive, the program is easy to use and customizable to meet the needs of your clinic.

Simple shortcuts (like pressing Tab to move around) are not integrated into the version I am currently using.  

Editing that prescription refills amount or dosing instructions once saved is also problematic.

It is extremely outdated, it runs slow, sometimes does not even come up when loaded even though we have a fast server.

We tried to use laptops for portability, but even with a Sonic Wifi system, we couldn't maintain a good enough wifi in our building to not have any interuptions, which means that you have to close the software and open up, login and open up every module again.  

The IDEXX integration is nice, and automatically saves results in the patient file.

Its ability to color code and flag/label charts with different icons so that the staff knew what was going on with a patient/client without putting a huge alert on the account for clients to read.

The only issue that I have had with the program is that it lags sometimes or freezes/glitches and then closes out.

Clinic and Patient Management

Medical Records

Reviewers feel Covetrus Impromed’s appointment scheduling is user-friendly, flexible, and visually clear, especially with color coding and real-time updates to prevent double booking. Users report the EasyTime module and integration with Rapport enable clients to schedule appointments online. They say it’s easy to modify, track, and reserve appointments, but some wish for more customizable views and easier navigation of drop-down lists. Users appreciate Covetrus Impromed’s appointment scheduling for streamlining daily operations and managing workflow efficiently. Of the 38 Covetrus Impromed users who gave detailed accounts of their use of Appointment Scheduling, 95% rated this feature as important or highly important.

Ease of Use

Mobile and Server Issues

Printing and Labels

Bugs and Issues

Frequent glitches and crashes

Owner DVM

The problems are: the program not loading modules the same, giving the blue "circle of death" constantly, delayed opening of screens and kicking out of the program during operation.

83% of reviewers feel negative about bugs and issues. Some users report that the software frequently experiences lag, freezing, and unexpected crashes, which disrupt daily operations. Reviewers indicate that glitches often occur after updates or during routine use, leading to frustration and workflow interruptions. Some users say that server disconnects and module loading problems are persistent challenges. Reviewers find that technical issues are not always resolved promptly, and recurring bugs can make it difficult to rely on the system for critical business functions.

Inconsistent, unresponsive support

the help feature doesn't answer 90% of questions/concerns so you must use customer service which has become a long process to obtain assistance

When Impromed was a stand alone company, things were great.   When they were purchased by Henry Schein, they started to decline on technical support and have gone completely into the toilet ever since it became Covetrus.  

42% of reviewers feel negative about customer support. Some users report that support is difficult to reach, with long wait times and inconsistent follow-up. Reviewers indicate that support staff often lack sufficient knowledge of the software, requiring escalation to higher-level technicians who may not respond promptly. Some users say that communication between departments is poor, and support quality has declined over time. Reviewers find that unresolved issues and lack of effective assistance make it challenging to address problems, impacting their overall satisfaction with the product.

Comprehensive feature set

84% of reviewers feel positive about the features. Some users report that the software offers a wide range of features that support various aspects of veterinary practice management, from record-keeping to data tracking. Reviewers indicate that having multiple ways to achieve the same outcome is valuable, as it allows employees to work according to their preferences. Some users say the system’s versatility and the ability to customize features enhance daily operations. Reviewers appreciate that features like emailing, texting, and security options contribute to efficient and cohesive workflows across the organization.

Flexible, easy training experience

Operations Manager

Use is so easy and understandable that you can onboard new hires with ease.   

78% of reviewers feel positive about the training and learning curve. Some users report that the software is easy to train new staff on, even those with limited computer experience. Reviewers indicate that the system offers multiple ways to perform tasks, which accommodates different learning styles and helps new hires become proficient quickly. Some users say that customizable workflows and user-friendly navigation make onboarding smoother. Reviewers appreciate the availability of training modules and tutorials, noting that these resources empower teams to learn efficiently and adapt to updates or new features with minimal disruption.

Hippo Manager vs Covetrus Impromed Comparison (2026)

Hippo Manager

Covetrus Impromed

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives