Hippo Manager Pricing, Features, Reviews and Alternatives

I just love this software. I went from Impromed Infinity to Hippo after a full system crash. This system is like night and day to Impromed. It is so easy to set up and use. The customer service is also great! They cater to their clients and want our fred back since we are the ones using it in day-to-day operations.

I think the thing I like the least is that there are no alerts that pop up automatically and you can not all alerts to the client unless you add to each pet under their account.

Stephanie, Thank you for your review of Hippo Manager Cloud PiMS! We are so pleased that you find our software reliable and our service meets/exceeds your expectations. We DO value your feedback. We strive to build a future-proof product that is ready to empower veterinary professionals to thrive. We're ready to incorporate most-requested feedback from our partner practices and build into more features and more functionality. We have an average 99.997% up-time and our clients love that stability and dependability. I'll have our team reach out regarding that alerts so we can be sure we've got what you're looking for, or, log it as a feature request for near-future development. Thank you for being a member of the Hippo Herd!

I like that the company has a sense of humor, but they also listen and take suggestions seriously. The customer support team is friendly and sincere.

Some parts are confusing and some areas require too many "clicks" to get task performed. Customer support, online manual and help page all aid in getting questions answered.

Hi Dr. Barling, Thanks for providing a review of Hippo Manager. We appreciate you being a member of the Hippo Herd! We do take practice partner requests seriously and our support and training teams are always there to help with any question. We make sure we log feature requests and as part of our constant improvements to our app, we work in practice requests as soon as possible! Are you saying you like our Hippo jokes? Glad you enjoy our sense of humor! We love what we do, so we infuse a lot of light-hearted elements into our approach and our practice management software. :) Looking forward to delivering more growth and improvements your way as we met the demands of veterinary professionals such as yourself and the ever-changing veterinary industry.

The fact that it is cloud based meaning I could easily access it from home

The Customer support is absolutely horrendous do yourself a favor and don't bother with the software, the questions are not answered promptly if at all, I have been waiting 2 months for an answer to some very simple questions they still have yet to respond, and I don't believe they will, unfortunately this is typical.

The charting/treatment aspect of the software is really good. It’s very intuitive and well thought out. The billing aspect of the program is ok.

The software is patient based, not client based. In veterinary it’s not the patient that books appointments, pays the bills or confirms appointments, it’s the client. The process to find the client info within the patient info is a process, as is adding new patients to said client. Communicating with the client with anything other than a phone call is frustrating. “Reminders” can be somewhat helpful...

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Paige, Thank you for leaving feedback regarding our cloud veterinary software. We aim to make the usability and experience for every user, simplified and straightforward and we're sorry we've missed the mark with meeting your expectations. We will have a training team member reach out to you regarding client and patient info to be sure you've got access to best practices and customization options within Hippo. We look forward to continuing to work with you and the team at Case Veterinary. We've also logged your requests for feature enhancements and since we're an agile cloud-based solution we can take partner practice seriously and work it into a priority timeline for a future update. Thanks for being a valued member of the Hippo Herd.

I love the intuitiveness of hippo manager use--staff quickly catch on to the software even if they are unfamiliar with it. A plus is being able to upload and store and view DICOM images in the medical records. For quality of the software at the price point offered cannot be beat. Also, customer service is responsive to needs and makes customization when requested. Love working from home too!

Sometimes the plus icons are a little small if working on a small touch screen such as a tablet.

Dr. Baum, Thank you for your review of Hippo Manager. We're so thrilled to hear that it's helping you get home faster and work remotely when you can, versus being stuck in the office. Our team is super response and we're glad you've experienced that first hand. We are always working to improve features and functionality and take the feedback from our practice partners, seriously. Our built-in DICOM viewer with unlimited storage is so popular, we love to see that you're taking advantage of that and delivering excellent patient care with the help of Hippo Manager. Thank you for being a valued part of the Hippo Herd!