Hippo Manager Pricing, Features, Reviews and Alternatives

It is very user friendly and intuitive to learn. It’s could based so you can access your records/invoicing on the go.

Inventory is not accurate, tech support is great, customer support is terrible. When first launched I had an account manager, now I never receive call backs about questions I have.

Thank you Dr G for taking time to provide feedback! We would love to better understand what is happening with your inventory as well as connect you with your account manager. If you can let us know a few days/times that can work we will do our very best to accommodate.

Hippo is a robust product with excellent customer service and support. It can take a while to figure out the details of how to use the program efficiently, but customer support is always extremely responsive and helpful. I have found the software to be better and better the more I use it. Being cloud-based has been a very useful feature.

It can be a little confusing to know if the current patient is active or if the screen needs to be refreshed to display current info. The learning curve is a bit steep as a new user, but once one gets the handle of Hippo's system of "templates" then usage is very efficient.

Hello Dr. Mertens, We really appreciate your detailed notes and feedback regarding your use of Hippo Manager. We're so happy that you've used our five-star rated customer service and support to overcome and obstacles that you've encountered. Using templates and item kits and avoid missed charges. We know that once the chart templates/travel sheet templates are created at a practice, revenue increases as missed charges are almost all but gone! We're proud to offer robust features that are continually upgraded and added to. We're so glad you're part of our continued growth and look forward to always providing you the tools to complete excellent patient care alongside practice profits.

The online accessibility is very nice. We also take advantage of the unlimited storage and attach all of our lab work as well as radiographs to the patient charts. It has made it easier to show clients the diagnostics in the examination room.

Items put into the chart do not transfer to the invoice well. We have lost a significant amount of revenue because what charges we thought were transferred from the patient chart to the invoice did not transfer. It also takes a long time to put drugs and charges in for surgeries - we like for our clients to have a detailed invoice including all the drugs. Drug quantities do also not transfer from the patient chart to the invoice so every thing has to be changed manually.

Hi Paige, Thank you for taking the time to give your feedback. We're loving that you're taking advantage of the unlimited data storage and transferring that agility to giving clients an optimized experience during visits! The challenge you seem to be facing with the items and invoice transfer can be easily resolved. We will have our training manager reach out directly to you to take a look at...

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The layout and customizability of the access to the program. The Dr really likes the charting/medical notes area.

Financial access - definitions of the reports available. Also being able to pull info from the database ie Being able to pullup certain species due for a certain procedure along with the client information to create specific call/reminder lists.

Andrea, Thank you for your nice comments on our layou, customization, medical records and support responsiveness :) We will share your kind words with our team. I checked with our team, and I have great news: we do have the ability to run a report that will help you with your reminders list in the breakdown that you mentioned. I will send an email to you and support so they can get you set up on that. For the financial access, we have some great options in our online learning management system that may be helpful. Ashley from our training department will be in touch to send you those options. We appreciate you taking the time to share your input, and thanks for being a part of the Hippo Herd! -Sarah

I like that is very appealing to eyes, i like the icons for all the different options, very easy to train staff on, i like that they give you online video tutorials to learn how to use the software.

Wish there was a bit more customization of forms and medical charts. I find the hippo software tech support never gets back to me when i email them, I wish the software was linked to like abaxis blood machines and idexx xrays so all the medical records are online and im not having to go between softwares

Shaylin, So glad Hippo has helped you go paper-lite at your clinic! So much is built so that practices can see patients from anywhere and take care of business, including payment, without the need for paper! Idexx is integrated into Hippo Manager, we will have a support team member reach out to you to get that set up for you asap! Abaxis is not far down the line as our integrations are growing...

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