getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Mandarin Logo

Web-based & fully customizable library automation software

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

Mandarin - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Mandarin overview

What is Mandarin?

Mandarin provides library automation software - its flagship M5 product delivering a fully customizable system deployable on the cloud or on-premise. Built with librarians, for librarians, Mandarin M5 targets modern facilities that demand a centralized approach to managing site services while giving patrons the ability to search extensive book catalogs. Mandarin places keyword and visual search portals online, boasting auto-complete and advanced filtering tools, to assist library visitors, researchers and staff find periodicals quickly. Library resources can therefore be queried from any workstation, at the library site itself or remotely, while management features give librarians all the tools for running day to day operations.

Mandarin's cataloging capabilities include the ability to manage items, whether it be the adding, copying, editing or deleting of book records. Pre-built and custom templates assist this process, offering simpler and more advanced editing modes with picture management, MARC records import/export, plus an included equipment database. Circulation management is then supported with circulation calendars, fine calculators, quick return rules, self check-in/check-out and detailed record histories for items or patrons. Mandarin M5 goes on to include an inventory module for running full or partial checks, while reports facilities also cover the printing of barcode labels, book pocket cards, address labels and more. The system boasts over 900+ pre-formatted standard report templates across circulation, inventory, general operations and statistics, with custom reporting options also available.

Starting price

500 /
per year

Pros & Cons

Verified reviewer profile picture
Verified reviewer profile picture
Verified reviewer profile picture

Customer Support

Ease of Use

Patron Access

Library Management in Schools

Bugs and Issues

Label Printing

Mandarin’s user interface

Ease of use rating:

Mandarin pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(2)
3-4(15)
5(43)

What do users say about Mandarin?

M5 is super easy to use and manage however, if a problem arises, the tech support at Mandarin responds quickly and delivers a solution fast so that we can continue to serve our community.

Select to learn more


Who uses Mandarin?

Based on 60 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Education Management
Libraries
Primary/Secondary Education
Market Research
Others

Use cases

Library Automation
Catalog Management

Mandarin's key features

Most critical features, based on insights from Mandarin users:

Catalog management
Inventory management

All Mandarin features

Features rating:

Alerts/Notifications
Barcode/Ticket scanning
Barcoding/RFID
Catalog management
Church libraries
Circulation management
Customizable branding
Customizable reports
Customizable templates
Customization
Data import/export
Equipment tracking
Fee collection
Full text search
Historical reporting
Inventory management
Multi-Language
Online catalog
OPAC
Order management
Patron management
Periodicals management
Private libraries
Public libraries
Records management
Reporting & statistics
Reserve shelf management
School libraries
Search/Filter
Self check-in/check-out
Self service portal
Serials management
Templates
Third-Party integrations
User management

Mandarin alternatives

Mandarin logo

Starting from

500

Per year

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Surpass logo

Starting from

55

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

37

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Mandarin pricing

Value for money rating:

Starting from

500

Per year

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Mandarin price and value

Value for money rating:

To see what individual users think of Mandarin's price and value, check out the review snippets below.

“There was a bit of a challenge integrating with our old patron records at first, but the technical support staff was quick to resolve it.”
TB

Teresa B.

Teacher-Librarian

“M5 is super easy to use and manage however, if a problem arises, the tech support at Mandarin responds quickly and delivers a solution fast so that we can continue to serve our community.”
KP

Kelly P.

Library Director

Mandarin integrations (1)

Integrations rated by users

We looked at 60 user reviews to identify which products are mentioned as Mandarin integrations and how users feel about them.

FACTS logo
FACTS

Integration rating: 5.0 (1)

We use attendance from FACTS to populate who is on campus in Pikmykid.

Currently this interface is manual. We are switching over to the FINACS.com and look forward to more integrated system.

ES

Emily S.

Office Manager and Transportation Coordinator

1/2

Mandarin customer support

What do users say about Mandarin customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Mandarin customer support.

Widespread user sentiment highlights Mandarin's customer support as exceptionally responsive and easy to reach when issues arise.

A large number of users appreciate the knowledgeable and patient support staff who provide fast, effective solutions.

Common user feedback notes that support is available through multiple channels, including phone and email, with quick turnaround.

Frequently reported by users, the support team is praised for their willingness to help, follow-through, and ongoing reliability.

Support options

Email/help desk
Phone support
Knowledge base
24/7 (live rep)
Faqs/forum

Training options

Webinars
Videos
Live online
Documentation
In person

To see what individual users say about Mandarin's customer support, check out the review snippets below.

“M5 is super easy to use and manage however, if a problem arises, the tech support at Mandarin responds quickly and delivers a solution fast so that we can continue to serve our community.”

KP

Kelly P.

Library Director

“Easy to use ,understandable,supportive ,Great”

Verified reviewer profile picture

Linda O.

Lindsay limited company

“I also didn't like that I had to call or email them for new login for the staff even though they quickly did them for me.”

AL

Ann L.

Librarian

Mandarin FAQs

Related categories