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Mandarin Logo
Mandarin

Web-based & fully customizable library automation software

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Mandarin Pricing, Features, Reviews and Alternatives

Mandarin product overview

What is Mandarin?

Mandarin provides library automation software - its flagship M5 product delivering a fully customizable system deployable on the cloud or on-premise. Built with librarians, for librarians, Mandarin M5 targets modern facilities that demand a centralized approach to managing site services while giving patrons the ability to search extensive book catalogs. Mandarin places keyword and visual search portals online, boasting auto-complete and advanced filtering tools, to assist library visitors, researchers and staff find periodicals quickly. Library resources can therefore be queried from any workstation, at the library site itself or remotely, while management features give librarians all the tools for running day to day operations.

Key benefits of using Mandarin

  • Mandarin is a provider of automated and highly customizable library management systems for smaller or specialist library sites, allowing these facilities to centralize their book catalog and give patrons access to online search portals.


  • As a cloud-based solution, Mandarin promises rapid setup and installation while liberating librarians from the additional costs and efforts required when maintaining a server. Mandarin can however be installed on-premise if preferred.


  • Cataloging features provide tools for adding, copying, editing and deleting book records alongside an included equipment database. The inventory module then enables full or partial inventory checks to be conducted.


  • Circulation features for processing loans, returns, renewals and bookings, plus the ability to query patron or item status, implement late return fines, issue refunds and send email notifications, reminders or warnings.


  • An integrated report generator includes a Report Tool offering 900+ pre-built report types, while custom reports can be created in a matter of steps before sending PDF exports out to shareholders via email.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    24/7 (Live rep)

    Training options

    Webinars
    Videos

    Mandarin pricing information

    Value for money

    4.7

    /5

    52

    Starting from

    Free

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Mandarin features

    Functionality

    4.2

    /5

    52

    Total features

    27

    2 categories

    Most valued features by users

    Reporting & Statistics
    Inventory Management
    Data Import/Export
    Customizable Reports
    Alerts/Notifications
    Customizable Templates
    Church Libraries
    Patron Management

    Functionality contenders

    Mandarin users reviews

    Overall Rating

    4.6

    /5

    52

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.2/10
    Rating distribution

    5

    4

    3

    2

    1

    35

    15

    0

    2

    0

    Pros
    As always, the technical support team at Mandarin is outstanding. Their response speed, willingness to help, follow through, and accessibility is the best.
    The transition from our old system to Mandarin was amazing. I was happy with the ease of implementing the new system and tech support patiently guided any questions.
    I highly recommend this software for ease of use and ability to expand circulation options. We separate textbooks and general library but it is all in the same catalog.
    Cons
    I inherited a very poorly cataloged collection: corrupt classification, lost records, level one (or less) catalog- ing, lack of subject headings.
    Much as the software is efficient, less developed communities with poor internet infrastucture may find the software irritating due to internet connectivity issues.
    Having to switch between the Equipment, Textbook and General Library databases is sometimes confusing. One often forgets on the first search for an item and has to go back and re-search.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Great Option for Small Schools at a terrific price

    Reviewed 3 years ago

    We have saved money by knowing what is in our inventory. In the past, we have bought duplicate copies simply out of poor inventory control. Mandarin allows us to know where everything is at all times.

    Pros

    I love that we have the ability to not only automate our library but can also run our textbook management and electronics management through the Mandarin system. As a small private school, our budget is limited and anything that helps us control inventory and save money in the long-run is a worthwhile investment.

    Cons

    My only complaint is that it is sometimes difficult to find an item on Record Fetch. The system is not very forgiving with typos and not all ISBNs are in the system, even when the book may be. I also wish they would include Usborne Books in the system. We get many of these books donated to the school and have a difficult time logging them in the Mandarin system.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Very Good Library Management Software

    Reviewed 4 months ago

    We went without a Library Software Management system for 10 years! Our older system (Follett) was outdated and the cost to update it was too much. Mandarin came in and integrated our database with their software so I had a working database again -- and could go from there. It works with our FACTS system so I didn't have to put in any patrons at all. I've felt very supported all along the way and will continue to need support as we move into Inventory this summer. Really a good company!

    Pros

    The company is excellent and the support is by far the absolute BEST I've ever experienced. If I email support or call I'm IMMEDIATELY helped. Outstanding is the best adjective. The software is very user-friendly. I'm not a full-time librarian so there was definitely a huge learning curve for me -- and the software was NOT hard to learn. There's tons of videos to help as well. The company completely integrated our old software program into Mandarin, so I didn't have to do anything -- except clean up our system. It's also fully integrated with FACTS -- our school management system. I'm very happy we went with this company.

    Cons

    I really need to use if for a longer period of time and honestly I don't have anything to compare it to because I'm not a "regular librarian" who might have had experience with other library software -- I have none. But, having said that, I think there are a few things that could be better. To Search for a "missing" book I look in "Status" -- but to do that I have to first go to Catalog and find...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    We were sold something other than what we received.

    Reviewed 3 years ago

    When we decided to purchase this software we had very specific needs. We were told everything we wanted to do was already in the system or that the system would do it. Since then we were told it can't do what we were told it could do before we agreed to the contract. We are going to reimplement our old system because even though it didn't fit all of our needs it gives us more of what we need than...

    Pros

    Visually it was better looking than our previous system.

    Cons

    It didn't do almost everything we were promised it could do.

    Vendor response

    Hi Christopher, Thank you for sharing your review. We are very concerned about the experience you are having. We would welcome the opportunity to assist you and correct the issues you have listed. Thank you for your patience. We will also contact you directly to assist.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Used it to hand link 4 school libraries

    Reviewed 7 months ago

    I loved the professionalism and the service that I got. After using them in an Ohio prison and know how strong the bid process for companies to land contracts with the state, I knew they would be good for the charter school libraries I was creating in the state of Michigan. After hand linking over 19,500 books with over 4,500 to go and having library aides take over the management of the other 3 libraries while I finished the 4th, I knew I made the right decision.

    Pros

    I like that I got want I needed, the ease of use, and the tech support they gave for the price. I saved over $12,000 over other systems and working in public schools every dime you save can go toward books for the library.

    Cons

    That I had to have 4 different logins for the 4 schools that I had to remember. I also didn't like that I had to call or email them for new login for the staff even though they quickly did them for me.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Pioneer School District Libraries

    Reviewed 8 months ago

    The entire Mandarin team made the transition from Destiny easy and we lost no data. After the implementation we have received superior customer support (unlike Destiny) and the Mandarin teams seems to be able to solve any problem.

    Pros

    Mandarin is one of those systems that is built for the end user. It is simple and logical to use, powerful, but not overly complex. Darn near perfect.

    Cons

    Some of the back end features could be made more user friendly for those of us who manage the application.

    Mandarin FAQs and common questions

    Q. What type of pricing plans does Mandarin offer?

    Mandarin has the following pricing plans:
    Pricing model: One Time License, Free


    Q. Who are the typical users of Mandarin?

    Mandarin has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


    Q. What languages does Mandarin support?

    Mandarin supports the following languages:
    Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Spanish


    Q. Does Mandarin support mobile devices?

    Mandarin supports the following devices:
    iPad


    Q. Does Mandarin offer an API?

    No, Mandarin does not have an API available.


    Q. What level of support does Mandarin offer?

    Mandarin offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep)

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