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Mandarin Pricing, Features, Reviews and Alternatives
Mandarin FAQs
Mandarin product overview
What is Mandarin?
Mandarin provides library automation software - its flagship M5 product delivering a fully customizable system deployable on the cloud or on-premise. Built with librarians, for librarians, Mandarin M5 targets modern facilities that demand a centralized approach to managing site services while giving patrons the ability to search extensive book catalogs. Mandarin places keyword and visual search portals online, boasting auto-complete and advanced filtering tools, to assist library visitors, researchers and staff find periodicals quickly. Library resources can therefore be queried from any workstation, at the library site itself or remotely, while management features give librarians all the tools for running day to day operations.
Key benefits of using Mandarin
Typical customers
Platforms supported
Support options
Training options
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Starting from
Free
Starting from
50
Per month
Flat Rate
Mandarin pricing information
Value for money
4.7
/5
59
Starting from
Free
Pricing options
Value for money contenders
Mandarin features
Functionality
4.2
/5
59
Total features
27
2 categories
Most valued features by users
Functionality contenders
Mandarin users reviews
Overall Rating
4.6
/5
59
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.24/10
42
15
0
2
0
Overall rating contenders
Vanessa B.
Primary/Secondary Education, 11-50 employees
Used weekly for 1-2 years
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We have saved money by knowing what is in our inventory. In the past, we have bought duplicate copies simply out of poor inventory control. Mandarin allows us to know where everything is at all times.
I love that we have the ability to not only automate our library but can also run our textbook management and electronics management through the Mandarin system. As a small private school, our budget is limited and anything that helps us control inventory and save money in the long-run is a worthwhile investment.
My only complaint is that it is sometimes difficult to find an item on Record Fetch. The system is not very forgiving with typos and not all ISBNs are in the system, even when the book may be. I also wish they would include Usborne Books in the system. We get many of these books donated to the school and have a difficult time logging them in the Mandarin system.
Marcia C.
Education Management, 11-50 employees
Used daily for 6-12 months
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We went without a Library Software Management system for 10 years! Our older system (Follett) was outdated and the cost to update it was too much. Mandarin came in and integrated our database with their software so I had a working database again -- and could go from there. It works with our FACTS system so I didn't have to put in any patrons at all. I've felt very supported all along the way and will continue to need support as we move into Inventory this summer. Really a good company!
The company is excellent and the support is by far the absolute BEST I've ever experienced. If I email support or call I'm IMMEDIATELY helped. Outstanding is the best adjective. The software is very user-friendly. I'm not a full-time librarian so there was definitely a huge learning curve for me -- and the software was NOT hard to learn. There's tons of videos to help as well. The company completely integrated our old software program into Mandarin, so I didn't have to do anything -- except clean up our system. It's also fully integrated with FACTS -- our school management system. I'm very happy we went with this company.
I really need to use if for a longer period of time and honestly I don't have anything to compare it to because I'm not a "regular librarian" who might have had experience with other library software -- I have none. But, having said that, I think there are a few things that could be better. To Search for a "missing" book I look in "Status" -- but to do that I have to first go to Catalog and find...
Ana E.
Education Management, 1-10 employees
Used daily for 2+ years
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overall I am very satisfied with the product
Great customer service, ease of use, sufficient customization
Call Number Labels are hard to customize to size and we have to use M3 for that. We also use older Report Tool (from M3) to pull overdue and loan reports
Christopher R.
Education Management, 51-200 employees
Used daily for 6-12 months
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When we decided to purchase this software we had very specific needs. We were told everything we wanted to do was already in the system or that the system would do it. Since then we were told it can't do what we were told it could do before we agreed to the contract. We are going to reimplement our old system because even though it didn't fit all of our needs it gives us more of what we need than...
Visually it was better looking than our previous system.
It didn't do almost everything we were promised it could do.
Hi Christopher, Thank you for sharing your review. We are very concerned about the experience you are having. We would welcome the opportunity to assist you and correct the issues you have listed. Thank you for your patience. We will also contact you directly to assist.
Linda R.
Libraries, 11-50 employees
Used daily for 2+ years
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The ease of getting the library data entered. The Tech crew is wonderful to work with. The time they will spend to help you understand and implement what you need done.
I would prefer that they update the picture for my patrons. It is a real pain to get the information from the other source.
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