Neon CRM vs Tithely Church Management

DonorPerfect

Givebutter

Bloomerang

DonorPerfect helps nonprofits of every size streamline fundraising and centralize donor data in one flexible, all-in-one platform.
A CRM that empowers teams to collaborate, stay organized, and make data-driven decisions from anywhere, so your mission keeps moving forward.

Givebutter is a cloud-based, all-in-one fundraising platform for student organizations, sports teams, companies, and nonprofits which offers a range of tools for collecting donations online, running social peer-to-peer fundraising campaigns, selling tickets to fundraising events, and more

Bloomerang’s fundraising software and donor database helps nonprofits acquire, engage, and retain donors.

Board President

Another piece that I do not like is the customer support is either hard to get or not timely in their responses.   

Board Advisor

It took a while, with the help of customer service, to identify which options are best for our Foundation and how to use them effectively.

Board Member

Figuring out how to do certain platform functions has been a little challenging for me, but customer support is provides quick guidance.

Neon CRM is built to help you increase your impact with a database focused on people, not transactions. Engage donors, plan events, manage memberships, and more.

Access Controls/Permissions

Accounting

Accounting Integration

ACH Payment Processing

Activity Dashboard

Activity Tracking

Ad hoc Reporting

AI Copilot

Alerts/Notifications

Alumni Management

Application Management

Attendance Management

Attendance Tracking

Calendar Management

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Segmentation

Committee Management

Communication Management

Contact Database

Contact Management

Contribution Tracking

Credit Card Processing

Customer Database

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Discount Management

Document Storage

Donation Tracking

Donor Discovery

Donor Management

Dues Management

Electronic Payments

Email Management

Email Marketing

Email Reminders

Email Templates

Email Tracking

Enrollments/Onboarding

Event Calendar

Event Management

Event Scheduling

Event Ticketing

Forms Management

For Nonprofits

Fundraising Management

Generative AI

Gift Matching Management

Goal Setting/Tracking

Grant Management

Historical Trend Analysis

Interaction Tracking

Job Board

Member Accounts

Member Communication

Member Database

Member Directory

Member Portal

Membership Management

Membership Renewals

Member Types

Mobile Access

Multi-Channel Communication

Newsletter Management

Online Forms

Online Giving

Payment Processing

Personalization

Pledge Management

Real-Time Analytics

Real-Time Notifications

Real-Time Reporting

Receipt Management

Recurring Giving

Recurring/Subscription Billing

Registration Management

Reminders

Reporting/Analytics

Reporting & Statistics

Scheduling

Search/Filter

Self Service Portal

SMS Messaging

Social Media Integration

Summary Reports

Surveys & Feedback

Task Management

Task Scheduling

Third-Party Integrations

Volunteer Management

Web Forms

Website Integration

By industry, Neon CRM reviewers are most commonly professionals in non-profit organization management (25%). The most frequent use case for Neon CRM is nonprofit CRM (61% of reviewers).

Users and use cases

Most users consider Neon CRM to deliver strong value for money due to its affordability and transparent pricing. Most reviewers indicate that the cost-effectiveness benefits small organizations, but some users report price increases and limited features as needs grow.

Value for money

Neon CRM is a nonprofit CRM program offering key features such as contact management, donation tracking, member database, donor management, and email marketing, among others.

Neon CRM

Web-based

Windows

Little Green Light

Bonterra Network for Good

Blackbaud Raiser's Edge NXT

Blackbaud CRM

WildApricot

MemberClicks

Blackbaud eTapestry

GrowthZone

Glue Up

MemberPress

Flipcause

Memberships 

Events

Volunteers

Complex payment and fee structure

Executive Director

We also wish we could (3) use the new events module, but we are "stuck" on the "legacy events" because it makes zero fiscal sense for us to switch to NeonPay (WAY more expensive than our current processor, even if without surcharging), but I feel like we are missing out on features and that Neon is trying to strong-arm or nickle-and-dime ($199 monthly 3rd-party processor fee) us into switching to NeonPay.

The software is expensive and will cost an extra 3 months of unused service if you cancel ("90 days to stop billing cycles" - means you get billed for another 90 days after you send the cancellation form).

62% of reviewers feel negative about Neon CRM’s payment and fees. Reviewers report frustration with high and sometimes unclear processing fees, especially with NeonPay. They say billing practices are rigid, with lengthy cancellation periods and unexpected charges. Users dislike mandatory use of NeonPay, limited payment options, and additional costs for customer support or feature access. Many mention difficulties with refunds, invoice management, and reconciling transactions, leading to extra manual work. They feel the payment system lacks transparency and flexibility, impacting their budgeting and operations.

Inconsistent updates and usability

There is a lack of consistency in the admin interfaces, and I find myself lost trying to do the simplest thing (like updating a system email) ... and I took a year of computer science as an undergrad.

38% of reviewers feel negative about Neon CRM’s updates and improvements. Reviewers say the platform can feel clunky and outdated, especially during transitions between legacy and newer versions. They report inconsistencies in the admin interface and find editing forms and letters cumbersome. Users mention that updates sometimes focus on less critical areas, leaving core features underdeveloped. Many feel the system is overly complicated, with frequent navigation challenges and a lack of intuitive design, making routine tasks more tedious than necessary.

Limited email campaign tools

52% of reviewers feel negative about Neon CRM’s email campaigns. Reviewers indicate the email module is less advanced and less user-friendly than dedicated platforms like MailChimp. They say email templates are outdated, difficult to customize, and not mobile responsive. Users find setting up campaigns confusing, with limited segmentation and automation options. Many mention issues with editing, formatting, and deliverability, including emails going to spam. They often need to rely on third-party tools for newsletters and targeted communications, which adds complexity to their workflow.

Unintuitive user interface

Office Manager

It's not very intuitive and it does not tell me where I need to go to add those items in.

35% of reviewers feel negative about Neon CRM’s user interface. Reviewers report that the system is not intuitive or user-friendly, requiring extra steps to complete basic tasks. They say the dashboard and navigation are difficult to learn, with many functions hidden or hard to access. Users find the interface clunky, especially on the backend, and mention that both staff and constituents struggle with usability. Many feel the platform’s design language is confusing, leading to a steeper learning curve and inefficiencies in daily operations.

Comprehensive database management

89% of reviewers feel positive about Neon CRM’s database management. Reviewers indicate the database is secure, customizable, and organized to fit nonprofit workflows. They appreciate being able to consolidate multiple databases into one system, making data entry, retrieval, and reporting much easier. Users say the platform’s automation reduces manual tasks and errors, and they value the robust customization options. Many mention that the database is user-friendly, scalable, and supports efficient tracking of donors, members, and event participants, which helps their organizations operate more smoothly.

Extensive training resources

94% of reviewers feel positive about Neon CRM’s tutorial-based training. Reviewers appreciate the abundance of tutorials, webinars, and knowledge base articles that make learning the system manageable. They say the step-by-step videos and guides help them quickly understand features, even with a steep initial learning curve. Users find the searchable help topics, live webinars, and demo versions especially useful for onboarding new staff. Many note that the accessible documentation and ongoing training resources allow them to troubleshoot issues independently and maximize the platform’s capabilities.

Supportive staff experience

87% of reviewers feel positive about Neon CRM’s staff support. Reviewers say the support team is knowledgeable, responsive, and patient, assisting with onboarding, training, and technical issues. They appreciate the availability of resources for staff with varying tech skills and the ongoing guidance from both Neon employees and user communities. Users find the support helpful for implementing features, troubleshooting, and adapting the system to their needs. Many note that prompt staff assistance saves time, boosts productivity, and helps their organizations transition smoothly to the platform.

Tailored for nonprofit needs

Co-founder

NEON CRM allows us to fully integrate all functions of our nonprofit and create a report with all the parts of our nonprofit.

96% of reviewers feel positive about Neon CRM’s nonprofit use. Reviewers indicate the platform streamlines nonprofit operations by consolidating donor, event, and volunteer management into one system. They appreciate the cost-effectiveness, especially for small organizations, and the ability to customize features for various nonprofit types. Users say Neon CRM reduces manual work, improves organization, and allows them to focus more on their mission. They find the integration with other tools and the all-in-one nature valuable for saving time and money. Many users note that Neon CRM grows with their nonprofit’s needs.

Responsive customer service

87% of reviewers feel positive about Neon CRM’s customer support. Reviewers indicate customer service is accessible, helpful, and knowledgeable, addressing questions and technical issues efficiently. They appreciate the variety of support channels, including live chat, phone, and a comprehensive knowledge base. Users say the support team provides step-by-step guidance and listens to customer feedback. Many mention that customer support is a key factor in their satisfaction, helping them resolve problems quickly and making the onboarding process smoother for their organizations.

Marketing Manager

These deficits span from the more strategic functionalities like built-in donor intelligence tools to help you assess capacity-to-give and accounting tools, to practical everyday functionality like an inability to add matched company gifts to existing constituent pledges or limitations with reports and forms.

We can seamlessly sync our data with other platforms such as Constant Contact and Double the Donation, as well as our NEON-based website and donation pages.

Project Coordinator

It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events.

Communications Director

Neon CRM is a multi-functional tool that helps our organization organize large amounts of data: donor contacts, event registrants, email subscribers, and more.

Volunteer Exec Director

You can easily collect and query data across so many channels - events, donations, volunteers, newsletters, text, and more!

Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc.

That said, the initial setup required a significant investment of time for our organization. While the system provides many helpful features and solid value for money, the lack of a mobile app and challenges with duplicate management remain notable drawbacks.

Development Director

The reporting feature, while it can produce helpful reports, can be convoluted and challenging to configure to get the data you want at times.

Database Administrator

I love the endless options for system letters and emails that allows us to customize receipts, thank you letters, pledge reminders etc.

Fund Development Manager

We use it regularly for grant tracking, reporting, philanthropic support tracking, donor management, donation tracking, giving campaigns and special events.

It has been a key tool in helping us manage our donors and provide clear data that allows us to make better decisions.

Membership Cooridinator

Neon One CRM is a powerful tool with a lot of functionality packed in, especially strong for managing constituent data, donations, and engagement in a nonprofit context.

We use the email campaigns function very regularly and I've been happy with the provided templates as well as options to customize and streamline.

Administration

The multiple communication tools in one program for various reasons from individual emails and text, to collecting donations.

The menu structures are convoluted and Neon CRM lacks some functionality that other more focused donation management softwares (like Blackbaud) have available.

Deputy Director

The event module is better suited for organizations who host a few smaller events but is inferior to other event platforms for larger, more frequent events.

Manager

Neon CRM also incorporates nonprofit best practices in its reporting features, giving our donors confidence that their contributions are being used wisely and transparently.

In practice, the system sometimes flags contacts as duplicates simply because they share an address, such as people who work at the same organization.

E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system.

Donor Advancement and Communications Administrator

We've had issues importing numbers to send text messages to our donors and the "fix" is very time consuming.

Director of Development

I love having the ability to have full donor management software that can grow with my organization as needed.

One thing that has been a little challenging is when I am filling out a form and there is a drop down, sometimes there is nothing in the drop down, so I know I need to add things to the drop down, but I have to do some searching to find out where I can add those items.

The payment/where the $$ came from reporting is not as customizable as you might like, but they do offer a lot of canned reports.

Board Treasurer

We also use NeonPay which provides a seamless link for payment processing.

Founder and Developer

They lock you in to an annual contract (3) They log you out out every 2 hours and last month announced you would have to go through 2 factor authentication to get back in, (4) The features do not work well and they are not integrated: They have email marketing, but no way to see on a constituent profile page what subscriptions they chose; they have a store but no way to see who bought a particular product, (4) we paid them to import data, but they would not import years of one-to-one emails we had gathered and provided to their import team.

Program-Development Director

Cannot view a form completely without going into fill it out; unclear at a given time what our package includes as far as apps, integrations, and updates; and excessive data points on profiles/accounts from various forms (we need to do a lot of data cleaning).

Neon CRM vs Tithely Church Management Comparison (2026)

Neon CRM

Tithely Church Management

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives