Vetstoria vs Covetrus vRxPro

AestheticsPro

ezyVet

iTRUST

TheraPlatform

Liquid EHR

Medgen

Compare Vetstoria and Covetrus vRxPro based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

DaySmart Vet

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Instinct Science

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Covetrus Pulse

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

Online appointment scheduling for vets. Simplifying the client scheduling process by seamlessly integrating with the practice management software of veterinary practices. Appointments can be scheduled via the practice website, Google or any social media platforms such as Facebook or Instagram.

Activity Dashboard

Alerts/Notifications

Appointment Scheduling

Calendar Management

Confirmations/Reminders

Electronic Payments

Live Chat

Payment Processing

Reminders

Reporting & Statistics

Self Service Portal

Telemedicine

Third-Party Integrations

Proprietary

Vetstoria

Web-based

Windows

Linux

Chromebook

Basic

General Support Manager

Its at least current vets as we had issues with old vets still in the list, but you can still pick all the vets, and some vets will only do one day a few weeks at various sites.

Director & vet

The perfect integration with our PMS system, the immediate diary synchronisation, the flagging of client mismatch and the absolute customisability.

Practice Manager

The ease the clients have, the fact it can be done after hours at the owners convenience, reduces the number of phone calls allowing the CSRs to help the customers in front of them.

Able to choose the types of appointments available including the time allocation.  

It saves time for our staff not having to take as many calls for booking appointments

Hospital Director

Allows our clients to schedule at any hour of the day.

Clinical Director

Allows clients to make appts on line at home

Still not 100% with clients being able to choose vets from drop down list.

Setting up with our PIMS was a little challenging, this was more an issue with our PIMS.

sensitive content hidden] was professional, patient, and extremely helpful in making our diaries and booking system exactly what we wanted.

Manager

Average as I would have thought that it would have been more vibrant and catchy in appearance and functionality

She made sure we were ready before going live and answered all of our questions.

I have not come across anything I do not like about Vetstoria currently and feel this will make an improvement for us.

The features within vetstoria that I liked are the test function so you can clearly see what your clients will be seeing and the journey they will take booking the appointment, the reminders that follow and even how easy it is to cancel.

Practice manager

when trying to reduce phone calls for making appointments, Vetstoria has really helped drive online bookings and this has reduced our time on the phone, leaving available reception to look after sick and emergency phone calls.

Practice Manager 

Helps us retain clients who like to book online,  captures those who look at our website and allows us to put new clinics and ideas out on on website

Owner

Lovely staff help you to set up the account.

practice manager

The system seems really clear and I was quick to understand the benefits of using it.

Operations Manager

Haven’t worked out away to manage amount of appts in specific days just in total over everyday.

no communication function as a vet its noice to be able to communicate with pet owners

General Manager

Very good experience, their customer support makes all the difference.

owner/veterinarian

options for clients after hours, versatility, multi functionality

How easy it is to learn, manage, customize, and navigate

Practice Director

Excited to see where our partnership leads!

I have no cons at this time, all of my questions have been answered.

I don't really have any at this time of review

Reception Co-Ordinator

sensitive content hidden]made the process Simple, Quick and Easy to Understand.

They will fix/enter something if you don't know how, so you don't have to worry about it.

We already had Vetstoria before I had taken my new position, so it was already set up, but I knew nothing about it.

Office Manager

I love that clients can schedule when they have time to do so.

Always able to assist with what is needed for your practice.

No hesitations in recommending this for other companies wanting to use online booking.

Director

I love that my clients can book an appointment with us when it is convenient for them, even when we are not open.

Their product is excellent with great back end support.

Hospital Administrator 

We have not had any issues or concerns and they have excellent client service.   

Simple to use dashboard, as an admin user you can play around to make sure the appointments offered to client works for the team.

It has been a huge help as well when the phone lines have been overwhelmed to refer clients to book online.

Veterinarian

Need to be careful of time zone ............................................

Reception manager

Would be like to add our own questions to the new client form feature e.g. our advertising team like to know how the client was referred to our practice in all new client forms

Office Manager, RVT

The user interface is aesthetically pleasing, it's user friendly and it has many features that competitor software is lacking.

We have not had any issues or concerns with Vetstoria.

Client Appointments

Customer Support

Client Support

Bugs and Issues

Veterinary Appointments

Training and Learning Curve

Setup

Client Scheduling

User Interface

Efficiency

Small Business

Mid-size Business

Large Enterprises

Freelancers

Prescription Management Software by Covetrus is designed to help vet clinics manage patient prescriptions, compounded medications, and diets. The application enables organizations to streamline patient management, billing, appointment scheduling, and performance tracking operations.

Billing & Invoicing

Client Management

Customer Database

Customizable Templates

Data Import/Export

Electronic Signature

EMR/EHR

E-Prescribing

For Medical Purposes

Formulary Management

Healthcare Compliance

Historical Reporting

Inventory Management

Medication History

Multi-Location

Online Refills

Patient Records Management

Prescription Cancellation

Prescription Management

Prescription Processing

Prescription Renewal

Pricing Data

Records Management

Revenue Management

Search/Filter

Task Management

Task Scheduling

Treatment Planning

Workflow Management

By industry, Covetrus vRxPro reviewers are most commonly professionals in veterinary (95%). The most frequent use case cited by reviewers is veterinary (88%).

Users and use cases

Covetrus vRxPro is a veterinary solution offering key features such as prescription processing, patient records management, and client management, among others.

Covetrus vRxPro

Also, allows us to place the RX on file on the client's account and an email is sent letting them know their RX is ready to order.  

Veterinary Assistant and Office Manager

Has bugs that occur more often than they should that prevents logging in and prescribing medication as well as writeback.

Receptionist

Also, the portal has to be refreshed often for changes to take effect. If I remove a renewal it will stay in there until I hit the refresh button. If I approve an order the numerical bubble on my home screen will still say I have the same number of requests as before until I press the refresh button.

When we edit a client's rx request, it sends them a notice saying it was declined and then an entirely new rx request is sent to the client.

Writes back to automatically to practice software which decreases workload from staff.

It allows us to help the client from our side instead of instructions via email or phone.  

You are able to help the client on our end with just about anything including shipping, orders, autoship etc

Client Solutions Navigator

We also have to send reports monthly of our new clients to manually add in to our database.

We have lost a client over this, and when calling to ask if there was a way to know if it is auto-ship vs. request, I was told that I could look in their previous order to see if it was auto-ship.

Ease of use, able to modify quantities, the ability to write RX's directly from pulse.

It is also too difficult to figure out at a glance if an order is auto-ship generated or something the owner requested on their own.

Practice Manager CVT

Avimark integration works seamlessly to avoid having to note what was done at a third party pharmacy.

We , as vets didnt get any notification that our clients had ordered anything. When I went onto approve the script, I found 2 other requests that we didnt know about.

We have had so many clients complaining about it taking over a week just for their order to be shipped out, not even delivered.

Is getting better, can help clients check out and switch things now, still can't order for clinic like could on old platform. When I have had to call in all reps have been super helpful and friendly!!!

Wait times for customer support were sometimes over 30 minutes, and online chat was seldom available.at the end of 2023.

When RX is filled for whatever reason, we usually don't have a good way to follow up to make sure owner gets meds.  

lab pharm manager

searching for food to prescribe is a pain    wish it was easier search better key words searching or set a favorite list

Veterinary Technician and Admin

Sometimes I must refresh the page and repeat something I have already done due to error messages.

This takes up a lot of our valuable time that we don't have if we need to keep refreshing the page.

I like that fact that it is a place where clients can shop online for prescriptions and it cuts down on the number of written prescriptions that we have do to.

Medical Director

Customer service can be hit or miss, cannot control drug prices

Front Desk Supervisor

When going on the website to look up an rx, it is a lot of steps to get to where you need to be.

The fact that i have to manually link all patients with their file

Director of Communications

Positive overall, most often I can get answers within minutes, but there have been times in the past when client service lines were unanswered.

Hospital Manager

Hard to help clients with issues in hospital

Wait times were sometimes over 30 minutes and online chat wasn't available much.

We can't see clients' order history from before the upgraded platform.

Administrative Assistant

I love how you can add automatic labels/instructions for medications.

CVT, Inventory Manager

I love that it integrates with our PMS, it make workflow so much more effecient

The shortages/issues with compounds over the last year have been a struggle also, but the pharmaceutical laws changing isnt anyone's fault.

no Free shipping on food orders unless they are auto shipped.

the prescription cancelling when you change the quantity requested

It's very convenient for clients and it is helpful as we cannot keep every medication on our shelves.

We have too many clients taking their business elsewhere because it is simpler to ship to their house.

Customer Care Representative

I would like the option to send via text message as well.

Nurse Manager

It also communicates automatically with our EMR ensuring patient records are always up to date with less workload on the CSRs.

Office Manager, LVT

I like the client outreach with emails and promo codes.

Hard to tell what is in stock when quoting prices.

Sometimes if your in a hurry it can be difficult to navigate, but once you get there its fine.

We have to call in to get that info, which is time consuming.

Vetstoria vs Covetrus vRxPro Comparison (2026)

Vetstoria

Covetrus vRxPro

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives