PetDesk vs Covetrus Impromed

Weave

Covetrus Avimark

Cornerstone Software

IDEXX Neo

VitusVet

IntraVet

Compare PetDesk and Covetrus Impromed based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

VitusVet is a cloud-based veterinary practice management software that enables veterinarians and hospitals to manage administrative workflows, client communications, payments, medical records, appointments, and more.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple.

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic’s operations while strengthening client relationships.

Activity Dashboard

Appointment Scheduling

Calendar Management

Client Management

Communication Management

Confirmations/Reminders

Email Reminders

Patient Records Management

Prescription Processing

Reminders

Reporting & Statistics

Self Service Portal

SMS Messaging

Telemedicine

Third-Party Integrations

Treatment Planning

PetDesk

Android

Web-based

iPad

iPhone

Lead Client Care Representative

PetDesk has been very useful for scheduling appointments and refilling medications, and it has been wonderful for communicating with clients, especially texting.

Practice Manager

All the functions are easy to use. My favorite option is the loyalty program and the customer service is outstanding.

I like the ease of use for this product and the awesome app for our clients to use. The team of representatives for this company are stellar.

vet assistant

We have been with this company for a very long time and have seen them progress through the years. I love the dashboard it is simple and easy to maneuver.

Its so nice to be able to give discounts to all of our clients. And we all love being able to see our vaccination records and be able to email and print them off from anywhere.

We are pleased with the automated appointment checks as well as the options for two-way messaging. Clients really like this as well, plus the ability to see pet data on their phone.

Hospital Manager

The Loyalty Program feature is new to us, but we're growing it every month & our clients are loving it.

Owner, Practice Manager

The texting functionality is great and easy to use. We reach clients by text that we can't reach by phone (or they just don't answer or check voicemails).

Office manager

However, some clients cancel their appointments on accident and we always have to call them to confirm their cancellation anyways.

receptionist

I can not say enough good things about them. Best customer service EVER.

Office Manager

Pet Desk has decreased the number of calls coming in, ability to keep connected with our clients, and a great reminder system.

I like that they handle most of our reminders. I also like the customization options provided for appointment requests.

Veterinary Assistant

It is easy to use and our customers seem to be highly willing to integrate it - especially the younger adults. Our staff enjoys not having to make as many phone calls when following up with clients.

Client Care Manager 

I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages.

Business Administrator

We noticed an amazing difference right away in a significant decrease in the number of "no-shows."  Estimating that initially, PetDesk more than paid for itself through this decrease in lost revenue.

I like that PetDesk integrates with our practice management software easily and accurately. Makes appointment confirmations more efficient.

The only thing that we don't like about PetDesk is the limited character count when communicating with clients.

I would say when scheduling an appointment from an owners request, lag time during their response, will cause them to lose that time.

PetDesk screenshot: PetDesk Communications

PetDesk screenshot: PetDesk Phones

PetDesk screenshot: PetDesk Direct Booking

PetDesk screenshot: PetDesk Scribe

PetDesk screenshot: PetDesk Marketing

Freelancers

Mid Size Business

Non Profit

Small Business

AVImark by Covetrus is an on-premise practice management software designed to help veterinarians and vet hospitals automate and manage finance and administration tasks, such as appointment scheduling, invoicing, budgeting, medical records management, and more.

Cornerstone from IDEXX is versatile, feature-rich software that can be customized to meet your every need. 

IntraVet is a veterinary practice management software designed to help clinics manage patients, invoicing, records, messaging, payments, social media engagement, and more via a unified portal. The application includes an appointment calendar, which allows businesses to create color-coded appointments using a drag-and-drop interface to manage patient bookings and clinic visits.

ImproMed aims to streamline business operations and create ideal workflows for veterinarian practices. It helps track client data and aids the creation of wellness plans. Key features include inventory optimization, product and pricing management, enhanced reporting, and schedule management.

Billing & Invoicing

Imaging and X-rays

Inventory Management

Live Chat

Covetrus Impromed

Windows

We used it for 6 years and once we became comfortable with the system, everyone enjoyed using it. We liked the ability to upload photos into the dental record.

Hospital Administrator

I have had excellent customer service with Impromed. I also have been very happy with the software.

Our clients complain all the time and don't understand what they are being charged for.

owner

Whenever we have a windows 10 update (not optional as to time or place) come through, it tends to either crash our server or cause problems with all of our printers and other connections.

Patients with split billing are a nightmare. On statements, charges for split billed patients are listed in a very confusing way and it doesnt' list what percentage each owner gets billed for.

Manager

Some tech support needs MORE training. I can always tell when they’re Struggling to fix an issue and that usually results compounding the problem.

I really appreciate the support for this product. Every time I have called in or done a live chat, the support person is knowledgeable, professional, and helps resolve the issue quickly.

practice manager

Its great to print out reports of any kind to see how we are doing.

It doesn't match up and I can calculate from the D.O.B. their actual age if I needed to, but I fear new users can easily get confused.

I find Impromed to be on of the more user friendly and intuitive programs I've used, it's still really nice to have assistance with any questions that pop up.

You can have mobile units for field work. Tech support is awesome and they are easy to contact by phone or chat or email.

Veterinarian 

This software is very easy to use and has so many features that I probably don’t even use most of them but are nice to have the option to use if needed.

Reception

It is also hard to change any errors with patient processing and refunds are also multiple unnecessary steps. It took me a long time to get used to impromed.

This software has depth that allows for customization for each hospital's processing. It also has great integration with other systems such as laboratories and payment processing.

I think the easytime appointment scheduler has been the most difficult to adapt to, it is difficult to look quickly for an available time slot, because it does not give you a view of entire day.

Some of the reporting options can be difficult to extract data from.

Inventory, patient records and accounting all work well. System has the ability to do so much with added cost of additional modules.

8 months later, there is still no timeline for fixing the integration. This is just one example.

PetDesk vs Covetrus Impromed Comparison (2026)

PetDesk

Covetrus Impromed

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives