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PetDesk Pricing, Features, Reviews and Alternatives
PetDesk product overview
What is PetDesk?
PetDesk is a communications management platform designed specifically for veterinary practices, to help bridge the communication gap between veterinarians and their clients. The cloud-based platform also offers tools for managing prescriptions, tracking vaccinations, business health reporting, and more.
Key benefits of using PetDesk
• Send online appointment confirmations to customers in order to reduce the number of no shows. Appointment reminders can also be sent out after pre-defined time periods to remind clients to come back.
• Allow pet owners to track their pet's health and communicate with veterinary professionals using the PetDesk mobile app. They can submit appointment requests, access pet health records, make appointments, and more.
• Allow customers to view their pet’s prescription records and make prescription refill requests when needed. Reminders can also be setup for recurring pet health tasks.
• Communicate with clients by sending out targeted messages to individuals, all customers, or specific segments. Messages can be sent via email, SMS, app push notifications, and more.
Typical customers
Platforms supported
Support options
Training options
PetDesk pricing information
Value for money
4.7
/5
150
Starting from
No pricing info
Value for money contenders
PetDesk features
Functionality
4.6
/5
150
Total features
19
1 categories
Functionality contenders
PetDesk users reviews
Overall Rating
4.8
/5
150
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.36/10
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Justin P.
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Cynthia S.
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Sarah R.
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Candice C.
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Anonymous Reviewer
Overall rating contenders
Kerrie B.
Verified reviewer
Veterinary, 1-10 employees
Used daily for 1-2 years
Review source
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It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.
This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic. We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here. Our clients love the app to request RX refills and make appointments without even calling us on the phone. We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business.
understanding more about the stats and graphs with the program. I seem to ask everytime because I have to redefine the meaning of them.
Candice C.
Veterinary, 11-50 employees
Used daily for 6-12 months
Review source
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So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage.
It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc.
The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals...
Mick W.
Used monthly for 1-2 years
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I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses.
The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day.
Mary S.
Veterinary, 1-10 employees
Used daily for 1-2 years
Review source
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I think I already covered this above
PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email....
There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it!
Kristen L.
Veterinary, 1-10 employees
Used daily for less than 6 months
Review source
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Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come.
Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls.
There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments...
PetDesk FAQs and common questions
Q. What type of pricing plans does PetDesk offer?
PetDesk has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of PetDesk?
PetDesk has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business
Q. What languages does PetDesk support?
PetDesk supports the following languages:
English
Q. Does PetDesk support mobile devices?
PetDesk supports the following devices:
Android, iPad, iPhone
Q. Does PetDesk offer an API?
No, PetDesk does not have an API available.
Q. What other apps does PetDesk integrate with?
PetDesk integrates with the following applications:
ASI-ware, Pulse, Hippo Manager
Q. What level of support does PetDesk offer?
PetDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support, Knowledge Base
Common PetDesk comparisons
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