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PetDesk

Client communication for veterinary practices & pet groomers

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PetDesk Pricing, Features, Reviews and Alternatives

PetDesk product overview

What is PetDesk?

PetDesk is a communications management platform designed specifically for veterinary practices, to help bridge the communication gap between veterinarians and their clients. The cloud-based platform also offers tools for managing prescriptions, tracking vaccinations, business health reporting, and more.

Key benefits of using PetDesk

• Customers can make online appointment requests which are automatically routed through to the PetDesk backend system for scheduling.

• Send online appointment confirmations to customers in order to reduce the number of no shows. Appointment reminders can also be sent out after pre-defined time periods to remind clients to come back.

• Allow pet owners to track their pet's health and communicate with veterinary professionals using the PetDesk mobile app. They can submit appointment requests, access pet health records, make appointments, and more.

• Allow customers to view their pet’s prescription records and make prescription refill requests when needed. Reminders can also be setup for recurring pet health tasks.

• Communicate with clients by sending out targeted messages to individuals, all customers, or specific segments. Messages can be sent via email, SMS, app push notifications, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Phone Support
Knowledge Base

Training options

Live Online
Documentation
Videos

PetDesk pricing information

Value for money

4.7

/5

150

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

PetDesk features

Functionality

4.6

/5

150

Total features

19

1 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Third Party Integrations
Customizable Reports
Calendar Management
Treatment Planning
Client Management
Appointment Scheduling

Functionality contenders

PetDesk users reviews

Overall Rating

4.8

/5

150

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.36/10
Rating distribution

5

4

3

2

1

116

32

1

1

0

Pros
PetDesk has been very useful for scheduling appointments and refilling medications, and it has been wonderful for communicating with clients, especially texting.

JP

Justin P.

All the functions are easy to use. My favorite option is the loyalty program and the customer service is outstanding.

BH

Bethany H.

I like the ease of use for this product and the awesome app for our clients to use. The team of representatives for this company are stellar.

CS

Cynthia S.

Cons
However, some clients cancel their appointments on accident and we always have to call them to confirm their cancellation anyways.

SR

Sarah R.

I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages.

CC

Candice C.

The only thing that we don't like about PetDesk is the limited character count when communicating with clients.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Less phone time and fun app

Reviewed 3 years ago

It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.

Pros

This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic. We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here. Our clients love the app to request RX refills and make appointments without even calling us on the phone. We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business.

Cons

understanding more about the stats and graphs with the program. I seem to ask everytime because I have to redefine the meaning of them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Convenient communication with our clients

Reviewed a year ago

So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage.

Pros

It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc.

Cons

The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Love this app, but needs a little work

Reviewed 4 years ago
Pros

I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses.

Cons

The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PetDesk ROCKS!

Reviewed a year ago

I think I already covered this above

Pros

PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email....

Cons

There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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PetDesk has been a great addition to our hospital

Reviewed a year ago

Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come.

Pros

Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls.

Cons

There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments...

PetDesk FAQs and common questions

Q. What type of pricing plans does PetDesk offer?

PetDesk has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of PetDesk?

PetDesk has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business


Q. What languages does PetDesk support?

PetDesk supports the following languages:
English


Q. Does PetDesk support mobile devices?

PetDesk supports the following devices:
Android, iPad, iPhone


Q. Does PetDesk offer an API?

No, PetDesk does not have an API available.


Q. What other apps does PetDesk integrate with?

PetDesk integrates with the following applications:
ASI-ware, Pulse, Hippo Manager


Q. What level of support does PetDesk offer?

PetDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support, Knowledge Base

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