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PetDesk

4.7
(164)

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The all-in-one patient journey bundle that reduces busy work

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(4)

PetDesk Pricing, Features, Reviews and Alternatives

PetDesk FAQs

Q. What type of pricing plans does PetDesk offer?

PetDesk has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of PetDesk?

PetDesk has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business

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Q. What languages does PetDesk support?

PetDesk supports the following languages:
English

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Q. Does PetDesk support mobile devices?

PetDesk supports the following devices:
Android, iPad, iPhone

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Q. Does PetDesk offer an API?

No, PetDesk does not have an API available.

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Q. What other apps does PetDesk integrate with?

PetDesk integrates with the following applications:
ASI-ware, Covetrus Pulse, Hippo Manager

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Q. What level of support does PetDesk offer?

PetDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support, Knowledge Base

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PetDesk product overview

What is PetDesk?

PetDesk is the all-in-one patient journey platform that can help veterinary clinics achieve their goals while improving their bottom line.

Key benefits of using PetDesk

Reduce Burnout & Busy Work

PetDesk’s all-in-one patient journey bundle has everything your clinic needs to guide your clients to be more proactive in their pet’s health outcomes. Whether it’s through our top-rated mobile app, online booking, payments, VoIP system, or digital marketing, our full-service digital offerings help reduce the busy work for you and your staff.

Decrease No-Shows & Lost Revenue

We provide a range of solutions that help mitigate no-show clients and boost patient compliance. By leveraging automated health service reminders through our mobile app and implementing mandatory pre-appointment payments and in-take forms, we hold your clients accountable for their appointments.

Increase Veterinary Staff Satisfaction

Relieve your staff of busy work and tied up phone lines and arm them with fast and direct communication with your clients on their own phones – not yours! Our automated reminders, two-way texting, mass messaging, appointment requests, VoIP, and online booking abilities all create easy client connections so your staff is happier, and your patients grateful.

Attract & Retain Clients

Enhance your clinic’s online presence with digital marketing services like clinic branding, websites, and social media management powered by WhiskerCloud, you can engage your best clients for better patient outcomes. Coupled with PetDesk’s clinic reputation management, loyalty programs and compliance reports, you’ll be built to stand out from the crowd.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Phone Support
Knowledge Base

Training options

Live Online
Documentation
Videos

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PetDesk pricing information

Value for money

4.7

/5

164

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

PetDesk features

Functionality

4.6

/5

164

Total features

16

1 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Third Party Integrations
Calendar Management
Appointment Scheduling
Client Management
Communication Management
Confirmation/Reminders

Functionality contenders

PetDesk users reviews

Overall Rating

4.7

/5

164

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.33/10
Rating distribution

5

4

3

2

1

125

37

1

1

0

Pros
PetDesk has been very useful for scheduling appointments and refilling medications, and it has been wonderful for communicating with clients, especially texting.
All the functions are easy to use. My favorite option is the loyalty program and the customer service is outstanding.
I like the ease of use for this product and the awesome app for our clients to use. The team of representatives for this company are stellar.
Cons
However, some clients cancel their appointments on accident and we always have to call them to confirm their cancellation anyways.
I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages.
The only thing that we don't like about PetDesk is the limited character count when communicating with clients.

Overall rating contenders

AR
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Verified reviewer

Veterinary, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Veterinary Support Software

Reviewed 4 years ago
Pros

PetDesk has saved our company so much time when it comes to communicating, scheduling appointments and sending out reminders. It is easy to use and our customers seem to be highly willing to integrate it - especially the younger adults. Our staff enjoys not having to make as many phone calls when following up with clients.

Cons

The only thing that we don't like about PetDesk is the limited character count when communicating with clients. When we are unable to provide a full explanation it forces us to go off the app and call instead in order to provide the right level of customer service.

FM
AvatarImg

Francis M.

Veterinary, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Objective thoughts on how PetDesk helped us

Reviewed 3 years ago

Overall highly recommend. Have used for 18 months at two veterinary hospitals. It has some features like Compliance Report, or other reporting, that I do not utilize very much. I primarily utilize for appointment request functionality, loyalty program, app for clients, and text communication - these work very well even if they are slightly imperfect with no bi-directional integration with our practice...

Pros

The texting functionality is great and easy to use. We reach clients by text that we can't reach by phone (or they just don't answer or check voicemails). Communication is ESSENTIAL in our line of work. Appointment requests are also quite straightforward to setup and manage once setup. Customer support has been top notch. Automatic appointment confirmation is a big time saver.

Cons

Lack of integration with our practice software evetpractice - the appointment request system has no ability to sync with our appointment calendar. Communication with clients by text doesn't auto-import into medical records. This means many small steps need to be done twice by team members (or appointment auto-confirmations need to be quickly entered in the practice software, although it does save a lot of time even so). Even with these cons, it is still worth using and broadly helpful.

BA
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Brandi A.

Veterinary, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Happy user

Reviewed 2 years ago

Has been a very good experience once the kinks were worked through.

Pros

Very easy to use. Compliance. The clients overall seem to really enjoy it and like having access to records.

Cons

The cost is very high monthly. Wish it was a bit cheaper. Would be more likely to leave a higher review.

TL
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Thomas L.

Veterinary, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent veterinary support software.

Reviewed 4 years ago

Positive experience overall. The appointment reminder texts/emails have been outstanding. The reduction in no calls/no shows is super helpful, as well as the appointment confirmation reminders generating cancellations that are not last minute. This allows the clinic to make much better use of it's already stretched resources. I do like the provision of a company website, and I would like to do more customization with it in the near future.

Pros

The biggest selling point of PetDesk for my clinic was the automated due date and appointment reminders. We didn't have a large amount of no calls/no shows prior to PetDesk implementation, but now that we use PetDesk that number is the smallest is has ever been. Our no calls/no shows are in the single digits each week. No longer having to print out and stamp/mail hundreds of reminder postcards every month is another thing I will definitely not miss.

Cons

I wish there was a way to filter out or prevent certain kinds of appointment requests. For example, I manage a single doctor practice and this DVM has a MASSIVE clientele. He is booked out 1-2 weeks constantly. We ceased to take new clients a couple years ago in hopes that he could get his work load under control (still a work in progress). I get a large number of requests from new clients, and I...

LM
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Lisa M.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Time saver & great compliance addition

Reviewed 5 years ago

Overall, PetDesk has saved staff time when having to schedule appointments and deal with the reminder system. We believe PetDesk has also been a great tool for client retention, gaining new clients, and client compliance. We've also noticed that our amount of no show appointments has almost diminished thanks to PetDesk. We vetted several other services before making our choice and PetDesk was the best for our practice. It is also nice that it includes statistics and clients can leave reviews that we see on PetDesk and can address any issues that may arise in the reviews.

Pros

I love that we no longer have to spend loads of time sorting through 1st, 2nd and 3rd reminders. We have been able to customize our appointment reminders to clients. We are able to alter our appointment time slots. Being able to send out mass e-mails about upcoming promotions or closings is also a great addition. We preferred a service that did not make alterations or use our scheduler so that we would limit any simultaneous scheduling errors and still have control of our daily appointment and block offs since they change. Our clients love that they can e-mail questions and request medication refills through the app. We spend less time on the phone scheduling appointments which frees up the tech staff since they are responsible for phones.

Cons

I wish that we had a calendar on our app end that would allow us to have black out dates for upcoming holidays or closings. Instead, we have to go in and block out a day ahead of time and then remember to open the availability again once we are back to work. We wish that new clients had to enter more information when requesting an appointment. The information is very incomplete and we always have to play phone tag to get complete information as well as a better understanding of their situation. As well, it would be nice if when a client chooses to schedule a surgery they are only allowed to choose from the days we do surgeries.

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