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PetDesk
The all-in-one patient journey bundle that reduces busy work
PetDesk Pricing, Features, Reviews and Alternatives
PetDesk product overview
Key benefits of using PetDesk
PetDesk’s all-in-one patient journey bundle has everything your clinic needs to guide your clients to be more proactive in their pet’s health outcomes. Whether it’s through our top-rated mobile app, online booking, payments, VoIP system, or digital marketing, our full-service digital offerings help reduce the busy work for you and your staff.
Decrease No-Shows & Lost Revenue
We provide a range of solutions that help mitigate no-show clients and boost patient compliance. By leveraging automated health service reminders through our mobile app and implementing mandatory pre-appointment payments and in-take forms, we hold your clients accountable for their appointments.
Increase Veterinary Staff Satisfaction
Relieve your staff of busy work and tied up phone lines and arm them with fast and direct communication with your clients on their own phones – not yours! Our automated reminders, two-way texting, mass messaging, appointment requests, VoIP, and online booking abilities all create easy client connections so your staff is happier, and your patients grateful.
Attract & Retain Clients
Enhance your clinic’s online presence with digital marketing services like clinic branding, websites, and social media management powered by WhiskerCloud, you can engage your best clients for better patient outcomes. Coupled with PetDesk’s clinic reputation management, loyalty programs and compliance reports, you’ll be built to stand out from the crowd.
Typical customers
Platforms supported
Support options
Training options
PetDesk pricing information
Value for money
4.7
/5
169
Starting from
249
Per month
Pricing options
Value for money contenders
PetDesk features
Functionality
4.5
/5
169
Total features
16
1 categories
Most valued features by users
Functionality contenders
PetDesk users reviews
Overall Rating
4.7
/5
169
Positive reviews
98
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.23/10
126
39
3
1
0
Overall rating contenders
Nicole T.
Veterinary, 11-50 employees
Used daily for 1-2 years
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The customer service aspect is great. They are always friendly and helpful. Our account manager checks in from time to time to see if we need any materials or a refresher training. They've just been great throughout the whole time we've used PetDesk.
The ease of use and seamless integration with our ImproMed software. Our clients love it!
If a client has two appointments for two pets in one day(say,Fluffy at 10am & Charlie at 4pm), PetDesk will only confirm the first appointment TIME, but will include both pets names. This has caused confusion and double bookings.
Matei B.
Veterinary, 1-10 employees
Used daily for 6-12 months
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Excellent!
Easy for our clients to request appointments and maintain their pet's health records. Easy for us to communicate. We added text messaging which has helped.
There are some issues when suggesting alternate times to clients. In some cases clients don't realize this is not their original appt request for the original date/time. It would also be nice to get better history and tracking of the conversations we had with clients to be able to go back and know who said what and when and what happened. Some of this is there, but it could use more reference data - time and date stamps.
Mick W.
Used monthly for 1-2 years
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I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses.
The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day.
Francis M.
Veterinary, 51-200 employees
Used daily for 1-2 years
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Overall highly recommend. Have used for 18 months at two veterinary hospitals. It has some features like Compliance Report, or other reporting, that I do not utilize very much. I primarily utilize for appointment request functionality, loyalty program, app for clients, and text communication - these work very well even if they are slightly imperfect with no bi-directional integration with our practice...
The texting functionality is great and easy to use. We reach clients by text that we can't reach by phone (or they just don't answer or check voicemails). Communication is ESSENTIAL in our line of work. Appointment requests are also quite straightforward to setup and manage once setup. Customer support has been top notch. Automatic appointment confirmation is a big time saver.
Lack of integration with our practice software evetpractice - the appointment request system has no ability to sync with our appointment calendar. Communication with clients by text doesn't auto-import into medical records. This means many small steps need to be done twice by team members (or appointment auto-confirmations need to be quickly entered in the practice software, although it does save a lot of time even so). Even with these cons, it is still worth using and broadly helpful.
Thomas L.
Veterinary, 1-10 employees
Used daily for 6-12 months
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Positive experience overall. The appointment reminder texts/emails have been outstanding. The reduction in no calls/no shows is super helpful, as well as the appointment confirmation reminders generating cancellations that are not last minute. This allows the clinic to make much better use of it's already stretched resources. I do like the provision of a company website, and I would like to do more customization with it in the near future.
The biggest selling point of PetDesk for my clinic was the automated due date and appointment reminders. We didn't have a large amount of no calls/no shows prior to PetDesk implementation, but now that we use PetDesk that number is the smallest is has ever been. Our no calls/no shows are in the single digits each week. No longer having to print out and stamp/mail hundreds of reminder postcards every month is another thing I will definitely not miss.
I wish there was a way to filter out or prevent certain kinds of appointment requests. For example, I manage a single doctor practice and this DVM has a MASSIVE clientele. He is booked out 1-2 weeks constantly. We ceased to take new clients a couple years ago in hopes that he could get his work load under control (still a work in progress). I get a large number of requests from new clients, and I...
PetDesk FAQs
PetDesk has the following pricing plans:
Starting from: $249.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of PetDesk?
PetDesk has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business
Q. What languages does PetDesk support?
PetDesk supports the following languages:
English
Q. Does PetDesk support mobile devices?
PetDesk supports the following devices:
Android, iPad, iPhone
Q. Does PetDesk offer an API?
No, PetDesk does not have an API available.
Q. What other apps does PetDesk integrate with?
PetDesk integrates with the following applications:
ASI-ware, Covetrus Pulse, Hippo Manager
Q. What level of support does PetDesk offer?
PetDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support, Knowledge Base
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