PetDesk vs Instinct Science

Weave

ezyVet

Cornerstone Software

IDEXX Neo

VitusVet

SmartFlow

Compare PetDesk and Instinct Science based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

VitusVet is a cloud-based veterinary practice management software that enables veterinarians and hospitals to manage administrative workflows, client communications, payments, medical records, appointments, and more.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple.

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic’s operations while strengthening client relationships.

Activity Dashboard

Appointment Scheduling

Calendar Management

Client Management

Communication Management

Confirmations/Reminders

Email Reminders

Patient Records Management

Prescription Processing

Reminders

Reporting & Statistics

Self Service Portal

SMS Messaging

Telemedicine

Third-Party Integrations

Treatment Planning

PetDesk

Android

Web-based

iPad

iPhone

Lead Client Care Representative

PetDesk has been very useful for scheduling appointments and refilling medications, and it has been wonderful for communicating with clients, especially texting.

Practice Manager

All the functions are easy to use. My favorite option is the loyalty program and the customer service is outstanding.

I like the ease of use for this product and the awesome app for our clients to use. The team of representatives for this company are stellar.

vet assistant

We have been with this company for a very long time and have seen them progress through the years. I love the dashboard it is simple and easy to maneuver.

Its so nice to be able to give discounts to all of our clients. And we all love being able to see our vaccination records and be able to email and print them off from anywhere.

We are pleased with the automated appointment checks as well as the options for two-way messaging. Clients really like this as well, plus the ability to see pet data on their phone.

Hospital Manager

The Loyalty Program feature is new to us, but we're growing it every month & our clients are loving it.

Owner, Practice Manager

The texting functionality is great and easy to use. We reach clients by text that we can't reach by phone (or they just don't answer or check voicemails).

Office manager

However, some clients cancel their appointments on accident and we always have to call them to confirm their cancellation anyways.

receptionist

I can not say enough good things about them. Best customer service EVER.

Office Manager

Pet Desk has decreased the number of calls coming in, ability to keep connected with our clients, and a great reminder system.

I like that they handle most of our reminders. I also like the customization options provided for appointment requests.

Veterinary Assistant

It is easy to use and our customers seem to be highly willing to integrate it - especially the younger adults. Our staff enjoys not having to make as many phone calls when following up with clients.

Client Care Manager 

I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages.

Business Administrator

We noticed an amazing difference right away in a significant decrease in the number of "no-shows."  Estimating that initially, PetDesk more than paid for itself through this decrease in lost revenue.

I like that PetDesk integrates with our practice management software easily and accurately. Makes appointment confirmations more efficient.

The only thing that we don't like about PetDesk is the limited character count when communicating with clients.

I would say when scheduling an appointment from an owners request, lag time during their response, will cause them to lose that time.

PetDesk screenshot: PetDesk Communications

PetDesk screenshot: PetDesk Phones

PetDesk screenshot: PetDesk Direct Booking

PetDesk screenshot: PetDesk Scribe

PetDesk screenshot: PetDesk Marketing

Freelancers

Mid Size Business

Non Profit

Small Business

Next-generation cloud-based software that transforms, innovates, and automates the way vets run their practices.

SmartFlow Patient Workflow Software optimizes every step of the patient visit, minimizing bottlenecks in your practice.

Cornerstone from IDEXX is versatile, feature-rich software that can be customized to meet your every need. 

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Accounting

Alerts/Notifications

Billing & Invoicing

Charting

Customer Database

Data Import/Export

Document Management

Document Storage

E-Prescribing

Electronic Payments

Electronic Signature

EMR/EHR

Historical Reporting

Imaging and X-rays

Inventory Management

Invoice Management

Live Chat

Medical Billing

Patient Intake

Payment Processing

SOAP notes

Status Tracking

Task Scheduling

Template Management

Workflow Management

Instinct Science

Linux

Windows

Owner, DVM

I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7.

Referral Coordinator

I love having all the things in on place. The ability to send records from the platform to rDVM's automatically after submitted and all and all just amazing.

Veterinary Technician

Pawsitive words of encouragement when logging in, they're hilarious. I enjoy bulk editing and ability to set status etc for patients.

Medical  Director

I can't say enough about Instinct. As the Medical Director I can proudly say it life changing for all our staff and has helped us practice better medicine and deliver better patient care.

Licensed Veterinary Technician 

Instinct is super user friendly and makes planning out treatment plans super easy.

This is the easiest to use and has the best visual interface. Everyone that sees it for the first time loves it.

I like how user friendly it is & how it is easy to go back on what has been done on a patient & also see what is coming up in the future.

Greatly improves patient care and monitoring. Any ER doctor can tell another ER doctor designed Instinct...everything makes sense and encourages efficiency on the ER floor.

vet tech

Detail orientated without being too complicated. Customer support is wonderful and there is always someone there to answer any questions quickly.

Director of Emergency Medical Staff

Super easy to use, customer service available 24/7, highly customizable, easy for the staff to learn and implement quickly.

Veterinarian 

Easy to see trends, follow treatments and write your doctor notes & charts. Love Plumbs integration.

Veterinary Student

The search function gets stuck on a patients name constantly.

Veterinarian

Ease of use and rapid organization along with prepopulation options for standard medical approaches.

Surgery Tech nurse

After you start Instinct is hard to back to paper.

ICU Lead Vet Tech/Supervisor

We can be much more detail oriented. Less treatments get missed.

Vet Tech 

I actually don't have much to say about what I do not like about it. Maybe just being able to have the com log closer to where the chart is since it is sometimes missed when owners talk to doctors.

Instinct Science screenshot: Status board: the home base of Instinct. Pinning patients, filtering, and sorting allow you to keep exactly what you need in view.

Instinct Science screenshot: Treatment Sheet: Easily access a patient’s treatment sheets from previous visits as part of the patient’s medical record.

Instinct Science screenshot: Charting templates: Instinct’s Charting feature is the digital workspace where clinicians document and manage a patient’s medical record during a visit. It’s designed to streamline clinical workflows by bringing together all patient details & diagnostics.

PetDesk vs Instinct Science Comparison (2026)

PetDesk

Instinct Science

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives