SmartFlow vs Instinct Science

Weave

ezyVet

Cornerstone Software

Hippo Manager

IDEXX Neo

Digitail

Compare SmartFlow and Instinct Science based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Digitail is the leading AI-native, all-in-one platform for modern vet clinics. Trusted by 10,000+, it helps teams work smarter, see 2× more patients, and get home on time — with 15+ AI tools and 30+ integrations.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Next-generation cloud-based software that transforms, innovates, and automates the way vets run their practices.

SmartFlow Patient Workflow Software optimizes every step of the patient visit, minimizing bottlenecks in your practice.

Appointment Scheduling

Billing & Invoicing

Charting

Confirmations/Reminders

Imaging and X-rays

Inventory Management

Patient Records Management

Prescription Processing

Reminders

Third-Party Integrations

Treatment Planning

SmartFlow

Web-based

iPad

Support Staff Manager

We knew they were ready then. Dr's struggle the most as they do not regularly interact with the system so they struggle to find the info they are looking for.

Overall SFS is amazing, easy to use, easy to implement and our entire team really loves it.

Practice Manager

Charging has improved due to better tracking of procedures and will improve even further once we use the integration function to link SmartFlow to our practice management software.

Director

Customer service has been great with prompt resolution of gliches (most of which have been caused at our end by the way).

We also believe the risk of error from not being able to read someone's handwriting on the paper sheets is eliminated using SFS.

Owner / Medical director

This is an enormous time saver. Also the templates that we use for specific cases like pancreatitis save a lot of time and help patients get needed medications faster and more efficiently.

Vet Nurse

Challenging to tailor some of the sheets/applications to suit our own clinic. Tech support is difficult in emergency situations as we don't have direct numbers - just emails.

Customer service is wonderful, any questions or concerns are answered right away and they are with you every step of the way through training and implementation to use of the program.

Overall I really liked Smart Flow. I can see how it would help big clinics and referall centers.

Associate Veterinarian

SmartFlow is extremely user friendly and Dr. Zak is very responsive to feedback.

Veterinarian/practice owner

Clients can call for an update and receptionists can pull up the patient on smart flow and look without having to page the staff caring for the patient.

It was very helpful and fast. I could focus more on  my patient and less on the writting everyting down.

Patient Care Director-Licensed Vet Tech

The software is very intuitive and while there is a learning curve; the more you use it the more you learn what you can do with it (read what it is capable of).

Also the integration with Cubex is hit or miss - but I think the down fall is more on Cubex end.

The iPad combined with desktop interface has made it a dream to add patients and update or amend patient information.

Emergency Veterinarian

Typically the integration between EzyVet and Cubex works very well and therefore saves times and captures charges. Treatment sheets automatically are saved to the EMR at discharge as a PDF file.

SmartFlow screenshot: Smart Flow Sheet's dashboards can be displayed on TV screens in the veterinary practice

SmartFlow screenshot: Users can track treatments and tasks for each patient on electronic flowsheets

SmartFlow screenshot: Patient allergies can also be displayed on flowsheets

SmartFlow screenshot: Patient photographs can be attached to records for identification

SmartFlow screenshot

SmartFlow screenshot: Patient temperatures can be recorded

SmartFlow screenshot: Built-in medication dosage calculators assist users in ensuring the correct dose is given

SmartFlow screenshot: Medication parameters can be entered in Smart Flow Sheet

SmartFlow screenshot: Dosages can be displayed on the flowsheet as the dose, total volume, or total mass

SmartFlow screenshot: Users are automatically reminded of due tasks on an hourly basis

Large Enterprises

Mid Size Business

Small Business

IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple.

Cornerstone from IDEXX is versatile, feature-rich software that can be customized to meet your every need. 

Hippo Manager is easy to use, cloud based veterinary practice management software. It serves as the central nervous system for hospitals, integrating patient data with labs, client communication and more. It's simple to learn and improves profitability. $119 per month, per full time veterinarian.

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Accounting

Activity Dashboard

Alerts/Notifications

Calendar Management

Client Management

Communication Management

Customer Database

Data Import/Export

Document Management

Document Storage

E-Prescribing

Electronic Payments

Electronic Signature

Email Reminders

EMR/EHR

Historical Reporting

Invoice Management

Live Chat

Medical Billing

Patient Intake

Payment Processing

Reporting & Statistics

Self Service Portal

SMS Messaging

SOAP notes

Status Tracking

Task Scheduling

Template Management

Workflow Management

Instinct Science

Android

Linux

Windows

iPhone

Owner, DVM

I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7.

Referral Coordinator

I love having all the things in on place. The ability to send records from the platform to rDVM's automatically after submitted and all and all just amazing.

Veterinary Technician

Pawsitive words of encouragement when logging in, they're hilarious. I enjoy bulk editing and ability to set status etc for patients.

Medical  Director

I can't say enough about Instinct. As the Medical Director I can proudly say it life changing for all our staff and has helped us practice better medicine and deliver better patient care.

Licensed Veterinary Technician 

Instinct is super user friendly and makes planning out treatment plans super easy.

This is the easiest to use and has the best visual interface. Everyone that sees it for the first time loves it.

I like how user friendly it is & how it is easy to go back on what has been done on a patient & also see what is coming up in the future.

Greatly improves patient care and monitoring. Any ER doctor can tell another ER doctor designed Instinct...everything makes sense and encourages efficiency on the ER floor.

vet tech

Detail orientated without being too complicated. Customer support is wonderful and there is always someone there to answer any questions quickly.

Director of Emergency Medical Staff

Super easy to use, customer service available 24/7, highly customizable, easy for the staff to learn and implement quickly.

Veterinarian 

Easy to see trends, follow treatments and write your doctor notes & charts. Love Plumbs integration.

Veterinary Student

The search function gets stuck on a patients name constantly.

Veterinarian

Ease of use and rapid organization along with prepopulation options for standard medical approaches.

Surgery Tech nurse

After you start Instinct is hard to back to paper.

ICU Lead Vet Tech/Supervisor

We can be much more detail oriented. Less treatments get missed.

Vet Tech 

I actually don't have much to say about what I do not like about it. Maybe just being able to have the com log closer to where the chart is since it is sometimes missed when owners talk to doctors.

Instinct Science screenshot: Status board: the home base of Instinct. Pinning patients, filtering, and sorting allow you to keep exactly what you need in view.

Instinct Science screenshot: Treatment Sheet: Easily access a patient’s treatment sheets from previous visits as part of the patient’s medical record.

Instinct Science screenshot: Charting templates: Instinct’s Charting feature is the digital workspace where clinicians document and manage a patient’s medical record during a visit. It’s designed to streamline clinical workflows by bringing together all patient details & diagnostics.

SmartFlow vs Instinct Science Comparison (2026)

SmartFlow

Instinct Science

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives