SmartFlow Pricing, Features, Reviews & Alternatives

SmartFlow

Patient Workflow Software

4.55/5 (20 reviews)

SmartFlow overview

What is SmartFlow?

SmartFlow Patient Workflow Software optimizes every step of the patient visit, minimizing bottlenecks in your practice. Clearly show care flow and patient treatment status. Go paperless with digitized consent forms, patient charts, and treatment sheets. Improve communication and streamline practice operations. Minimize missed charges with estimate transfer and automatic charge capture enabling real-time, trackable changes.
www.idexx.com

Pricing

Starting from
$154.95/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
SmartFlow screenshot: Smart Flow Sheet's dashboards can be displayed on TV screens in the veterinary practiceSmart Flow Sheet™SmartFlow screenshot: Users can track treatments and tasks for each patient on electronic flowsheetsSmartFlow screenshot: Patient allergies can also be displayed on flowsheetsSmartFlow screenshot: Patient photographs can be attached to records for identificationSmartFlow screenshotSmartFlow screenshot: Patient temperatures can be recordedSmartFlow screenshot: Built-in medication dosage calculators assist users in ensuring the correct dose is givenSmartFlow screenshot: Medication parameters can be entered in Smart Flow SheetSmartFlow screenshot: Dosages can be displayed on the flowsheet as the dose, total volume, or total massSmartFlow screenshot: Users are automatically reminded of due tasks on an hourly basis

SmartFlow user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.1
  4.4
  4.6
Stephanie E.

Love SmartFlow!

Used daily for 6-12 months
Reviewed 2021-01-31
Review Source: Capterra

Pros
I love the ease of this software! It is so east to track patient and charts!

Cons
There is not really anything I do not like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Laura P.

Smart flow helps a busy veterinary practice

Used daily for 6-12 months
Reviewed 2020-01-10
Review Source: Capterra

Very good. With 6 doctors and 30+ staff, it is always a challenge to introduce a new program, but it the team made the transition as flawless as possible and everyone in the practice appreciates it and enjoys the ease of use. We are all very happy to have smart flow.

Pros
The efficiency amongst team members. On a busy receiving day I can walk out of an exam room and take 5 seconds to highlight on an iPad the treatments I need. And I know that (without having to calculate) the doses are correct, the charge will be captured, there is an accurate record of the treatments and can confirm it is done without having to find the staff member who did it or a treatment sheet. Receptionists can easily check out clients when they know everything has been entered by glancing at an iPad. If a treatment has been completed, a charge will automatically be generated. Significantly fewer charges are missed. Clients can call for an update and receptionists can pull up the patient on smart flow and look without having to page the staff caring for the patient. This works very well for patients admitted to the hospital for treatments and procedures. There is no longer a need to print and scan documents! With the exception of a dental chart (which I heard is in creation) we are completely paperless.

Cons
It automatically attaches to cornerstone so it is accessible as an attachment and can be reviewed with ease, but when emailing records to referral hospitals etc, it can be a little cumbersome to open up attachments and email individually. I think this may be more of a cornerstone issue than smart flow though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kendra S.

Smart Flow Review

Used occasionally for less than 6 months
Reviewed 2019-12-19
Review Source: Capterra

Overall I really liked Smart Flow. I can see how it would help big clinics and referall centers. It is not as user friendly for small clincs.

Pros
I really enjoyed the surgical monitoring. It was very helpful and fast. I could focus more on my patient and less on the writting everyting down.

Cons
The charges import was not the best. It can not do group codes so it made for a lot of work when you have to take your group codes and break them apart to make them work in Smart Flow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Anonymous

There is not way we could manage our GP hospital without this product!

Used daily for 2+ years
Reviewed 2018-06-17
Review Source: Capterra

Pros
The ability to look at one screen and have a snapshot of where all hospital patients are up to in a day and the outstanding tasks. Morpheus reduced out paper/scanning and enabled us to accurately record and quickly attach anaesthetic sheets to patient history. Different sections allow us to sort patients by priority or admission reason. Vets can task multiple nurses from the one space - access from home and ability to record notes and communications with the owner.

Cons
Challenging to tailor some of the sheets/applications to suit our own clinic. Tech support is difficult in emergency situations as we don't have direct numbers - just emails. Does require a large capital outlay - (computers/ipads etc). I've seen other clinics that haven't whole heartedly jumped into the change and smartflow has not been utilised effectively i.e they are still using paper too. You can't soft release this product all or nothing (GO FOR IT!!)

Response from Veterinarium Corporation


Hi there! Thank you for your feedback! We're happy to hear that Smart Flow is helping you hospital.
We agree that you do have to "go big or go home". There really isn't a middle ground when going paperless. With regard to our support, we this via email only due to several reasons, which you can check out here: http://blog.smartflowsheet.com/why-we-dont-have-phone-support

Thanks again!
Samantha, RVT
Smart Flow Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Bill M.

Glad we replaced the paper treatment sheets

Used occasionally for 6-12 months
Reviewed 2017-11-10
Review Source: Capterra

Increasing accessibility, accuracy, and efficiency.

Pros
Patient parameters and treatments can be monitored and edited anywhere there is an internet connection. Once treatment templates are created, the Smartflow sheets are easy to edit and add additional days. Typically the integration between EzyVet and Cubex works very well and therefore saves times and captures charges. Treatment sheets automatically are saved to the EMR at discharge as a PDF file. Technicians quickly learned how to monitor multiple patients and their treatments- reducing likelihood of mistakes

Cons
Cost of multiple iPads and monitors to go paper light. The initial learning curve in a multi-doctor practice. I would recommend training several "superusers" prior to going live for the whole hospital. The training staff was very knowledgeable but with all the different shifts and high caseload over a 24/7 work week not everyone was competent at the end of onsite training. As with any cloud based software there can be glitches with dropped wifi connections and version updates. For example, many patients had aspirin pushed through to Cubex for dispensing that we finally had to resolve by eliminating any aspirin being available through the Cubex system. We must monitor our invoices closely to ensure that clients are not overcharged by duplicate charges, which admittedly is better than missing charges. We are about 6 months into the process and still adapting our hospital policies to use SmartFlow in the most efficient manner. One aspect which increased our challenges was that the hospital changed EMR software from Animal Intelligence to the compatible EzyVet just a few weeks prior to switching to SmartFlow so we were learning both systems simultaneously .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SmartFlow pricing

Starting from
$154.95/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Monthly subscriptions start at $154.95 for 3 logins. Logins are concurrent users that can be shared across departments, individuals, and hardware. Additional logins can be purchased for $51.50 / 3 logins.

SmartFlow offers flexible pricing. We can customize a quote to meet your practice's needs.

SmartFlow features

API
Billing & Invoicing
Inventory Management
Third Party Integrations

Access Controls/Permissions (165 other apps)
Activity Dashboard (280 other apps)
Activity Tracking (164 other apps)
Alerts/Notifications (239 other apps)
Customer Database (164 other apps)
Customizable Reports (187 other apps)
Data Import/Export (227 other apps)
Document Management (222 other apps)
Electronic Payments (159 other apps)
Invoice Management (178 other apps)
Mobile Access (169 other apps)
Quotes/Estimates (171 other apps)
Reporting & Statistics (315 other apps)
Reporting/Analytics (208 other apps)
Scheduling (190 other apps)
Search/Filter (202 other apps)

Videos and tutorials

Additional information for SmartFlow

Benefits

Forms: Enhance your patient check-in experience with digital consent forms. Enable your clients to review and sign from anywhere in the practice for faster and more simplified patient check-in.

Whiteboard: The optimized electronic whiteboard offers seamless communication by providing a bird's-eye view of the patient visit from anywhere in the practice. It clearly shows care flow and patient treatment status, so there’s never a question of what step to take next.

Treatment sheets: Digitized treatment sheets create better visibility among your team, faster communication, and more mobile access to critical treatment information. Empower your team to standardize patient treatment protocols throughout the practice along with the flexibility to meet individual patient needs.

Dental charts: Eliminate the need for paper charts, bringing you the ability to easily take before-and-after photos, standardize charting across your practice, and provide streamlined patient side access where you need it most.

Anesthetic sheets: Intuitive charting for anesthesia, saving your team critical time with automated reminders and a streamlined user interface.

Analytics: Identify and remove bottlenecks in your practice with the help of SmartFlow software analytics.