Smart Flow Pricing, Features, Reviews & Comparison of Alternatives

Smart Flow

Patient Workflow Software

4.53/5 (19 reviews)

Smart Flow overview

What is Smart Flow?

SmartFlow Patient Workflow Software optimizes every step of the patient visit, minimizing bottlenecks in your practice. Clearly show care flow and patient treatment status. Go paperless with digitized consent forms, patient charts, and treatment sheets. Improve communication and streamline practice operations. Minimize missed charges with estimate transfer and automatic charge capture enabling real-time, trackable changes.

Pricing

Starting from
$154.95/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Smart Flow screenshot: Smart Flow Sheet's dashboards can be displayed on TV screens in the veterinary practiceSmart Flow Sheet™Smart Flow screenshot: Users can track treatments and tasks for each patient on electronic flowsheetsSmart Flow screenshot: Patient allergies can also be displayed on flowsheetsSmart Flow screenshot: Patient photographs can be attached to records for identificationSmart Flow screenshotSmart Flow screenshot: Patient temperatures can be recordedSmart Flow screenshot: Built-in medication dosage calculators assist users in ensuring the correct dose is givenSmart Flow screenshot: Medication parameters can be entered in Smart Flow SheetSmart Flow screenshot: Dosages can be displayed on the flowsheet as the dose, total volume, or total massSmart Flow screenshot: Users are automatically reminded of due tasks on an hourly basisSmart Flow Surgery Day Setup

Smart Flow reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.0
  4.4
  4.6
Laura Putnam

Smart flow helps a busy veterinary practice

Used daily for 6-12 months
Reviewed 2020-01-10
Review Source: Capterra

Very good. With 6 doctors and 30+ staff, it is always a challenge to introduce a new program, but it the team made the transition as flawless as possible and everyone in the practice appreciates it and enjoys the ease of use. We are all very happy to have smart flow.

Pros
The efficiency amongst team members. On a busy receiving day I can walk out of an exam room and take 5 seconds to highlight on an iPad the treatments I need. And I know that (without having to calculate) the doses are correct, the charge will be captured, there is an accurate record of the treatments and can confirm it is done without having to find the staff member who did it or a treatment sheet. Receptionists can easily check out clients when they know everything has been entered by glancing at an iPad. If a treatment has been completed, a charge will automatically be generated. Significantly fewer charges are missed. Clients can call for an update and receptionists can pull up the patient on smart flow and look without having to page the staff caring for the patient. This works very well for patients admitted to the hospital for treatments and procedures. There is no longer a need to print and scan documents! With the exception of a dental chart (which I heard is in creation) we are completely paperless.

Cons
It automatically attaches to cornerstone so it is accessible as an attachment and can be reviewed with ease, but when emailing records to referral hospitals etc, it can be a little cumbersome to open up attachments and email individually. I think this may be more of a cornerstone issue than smart flow though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

There is not way we could manage our GP hospital without this product!

Used daily for 2+ years
Reviewed 2018-06-17
Review Source: Capterra

Pros
The ability to look at one screen and have a snapshot of where all hospital patients are up to in a day and the outstanding tasks. Morpheus reduced out paper/scanning and enabled us to accurately record and quickly attach anaesthetic sheets to patient history. Different sections allow us to sort patients by priority or admission reason. Vets can task multiple nurses from the one space - access from home and ability to record notes and communications with the owner.

Cons
Challenging to tailor some of the sheets/applications to suit our own clinic. Tech support is difficult in emergency situations as we don't have direct numbers - just emails. Does require a large capital outlay - (computers/ipads etc). I've seen other clinics that haven't whole heartedly jumped into the change and smartflow has not been utilised effectively i.e they are still using paper too. You can't soft release this product all or nothing (GO FOR IT!!)

Response from Veterinarium Corporation


Hi there! Thank you for your feedback! We're happy to hear that Smart Flow is helping you hospital.
We agree that you do have to "go big or go home". There really isn't a middle ground when going paperless. With regard to our support, we this via email only due to several reasons, which you can check out here: http://blog.smartflowsheet.com/why-we-dont-have-phone-support

Thanks again!
Samantha, RVT
Smart Flow Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kendra Shepard

Smart Flow Review

Used occasionally for less than 6 months
Reviewed 2019-12-19
Review Source: Capterra

Overall I really liked Smart Flow. I can see how it would help big clinics and referall centers. It is not as user friendly for small clincs.

Pros
I really enjoyed the surgical monitoring. It was very helpful and fast. I could focus more on my patient and less on the writting everyting down.

Cons
The charges import was not the best. It can not do group codes so it made for a lot of work when you have to take your group codes and break them apart to make them work in Smart Flow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Bill Moore

Glad we replaced the paper treatment sheets

Used occasionally for 6-12 months
Reviewed 2017-11-10
Review Source: Capterra

Increasing accessibility, accuracy, and efficiency.

Pros
Patient parameters and treatments can be monitored and edited anywhere there is an internet connection. Once treatment templates are created, the Smartflow sheets are easy to edit and add additional days. Typically the integration between EzyVet and Cubex works very well and therefore saves times and captures charges. Treatment sheets automatically are saved to the EMR at discharge as a PDF file. Technicians quickly learned how to monitor multiple patients and their treatments- reducing likelihood of mistakes

Cons
Cost of multiple iPads and monitors to go paper light. The initial learning curve in a multi-doctor practice. I would recommend training several "superusers" prior to going live for the whole hospital. The training staff was very knowledgeable but with all the different shifts and high caseload over a 24/7 work week not everyone was competent at the end of onsite training. As with any cloud based software there can be glitches with dropped wifi connections and version updates. For example, many patients had aspirin pushed through to Cubex for dispensing that we finally had to resolve by eliminating any aspirin being available through the Cubex system. We must monitor our invoices closely to ensure that clients are not overcharged by duplicate charges, which admittedly is better than missing charges. We are about 6 months into the process and still adapting our hospital policies to use SmartFlow in the most efficient manner. One aspect which increased our challenges was that the hospital changed EMR software from Animal Intelligence to the compatible EzyVet just a few weeks prior to switching to SmartFlow so we were learning both systems simultaneously .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Andrew Pierce

This is the future of Vet Med

Used daily for 2+ years
Reviewed 2020-01-14
Review Source: Capterra

We use it to track flow of every case that comes through the hospital. As well as all signed documents - it helped make our practice nearly paperless.

Pros
Billing is likely the greatest pro for my hospital. I run a 24 hour emergency practice for each time a medication that is given and signed off on the treatment sheet. This triggers billing to come through. This is an enormous time saver! Also the templates that we use for specific cases like pancreatitis save a lot of time and help patients get needed medications faster and more efficiently.

Cons
There is a lot of time that goes into set up and once it is set up it can be challenging to get it changed or add new products. Also the integration with Cubex is hit or miss - but I think the down fall is more on Cubex end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Smart Flow pricing

Starting from
$154.95/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Monthly subscriptions start at $154.95 for 3 logins. Logins are concurrent users that can be shared across departments, individuals, and hardware. Additional logins can be purchased for $51.50 / 3 logins.

SmartFlow offers flexible pricing. We can customize a quote to meet your practice's needs.

Smart Flow features

API
Reminders
Third Party Integration

Accounting Integration (100 other apps)
Activity Dashboard (167 other apps)
Activity Tracking (102 other apps)
Automatic Notifications (127 other apps)
Billing & Invoicing (145 other apps)
Calendar Management (107 other apps)
Customer Database (98 other apps)
Customizable Reporting (120 other apps)
Data Import/Export (116 other apps)
Document Management (99 other apps)
Electronic Payments (115 other apps)
Inventory Management (138 other apps)
Inventory Tracking (107 other apps)
Invoice Management (135 other apps)
Quote Management (91 other apps)
Reporting & Statistics (202 other apps)
Search Functionality (109 other apps)

Videos and tutorials

Additional information for Smart Flow

Key features of Smart Flow

  • Treatment reminders
  • Interactive whiteboards
  • Outpatient whiteboard
  • ICU whiteboard
  • Built-in calculators
  • Automatic medical records
  • Image & video capture
  • Anesthetic sheets
  • Practice management system integrations
  • Treatment tracking
  • Treatment prioritization
  • Automated reminders
  • Customizable templates
  • Travel sheets
  • Departmental work lists
  • Reception management
  • Color-coded triage system
  • Waiting room queue management
View All Features

Benefits

Forms: Enhance your patient check-in experience with digital consent forms. Enable your clients to review and sign from anywhere in the practice for faster and more simplified patient check-in.

Whiteboard: The optimized electronic whiteboard offers seamless communication by providing a bird's-eye view of the patient visit from anywhere in the practice. It clearly shows care flow and patient treatment status, so there’s never a question of what step to take next.

Treatment sheets: Digitized treatment sheets create better visibility among your team, faster communication, and more mobile access to critical treatment information. Empower your team to standardize patient treatment protocols throughout the practice along with the flexibility to meet individual patient needs.

Dental charts: Eliminate the need for paper charts, bringing you the ability to easily take before-and-after photos, standardize charting across your practice, and provide streamlined patient side access where you need it most.

Anesthetic sheets: Intuitive charting for anesthesia, saving your team critical time with automated reminders and a streamlined user interface.

Analytics: Identify and remove bottlenecks in your practice with the help of SmartFlow software analytics.