VitusVet vs Cornerstone Software

Weave

Covetrus Avimark

ezyVet

Covetrus Impromed

PetDesk

Rapport

Compare VitusVet and Cornerstone Software based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

DaySmart Vet

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Instinct Science

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Covetrus Pulse

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

The Veterinary Practice Management Solution that keeps your practice moving and your clients happy. VitusVet is everything you need to streamline workflows, grow revenue, increase pet owner satisfaction, improve client communication and increase client loyalty.

Activity Dashboard

Alerts/Notifications

Appointment Scheduling

Client Management

Communication Management

Confirmations/Reminders

Customer Database

Electronic Payments

Email Reminders

Patient Records Management

Payment Processing

Prescription Processing

Reminders

Reporting & Statistics

Self Service Portal

SMS Messaging

Third-Party Integrations

Treatment Planning

Workflow Management

Proprietary

VitusVet

Web-based

iPhone

iPad

Android

Windows

Linux

Chromebook

Basic

Director of Marketing

VitusVet is also the only platform that allows the ability to share medical records (not just vaccine hx) with clients -- this sets them apart from other options and clients absolutely love this feature.

Pharmacy Manager

Not only does it help our clients easily schedule appointments but it also helps them manage, request, refill, and pay for their pets medications.

Practice Owner

Every time I have implemented VitusVet at a practice (over 20 and counting) I have seen an almost immediate increase in appointment requests and prescription requests.

Owner Manager

There are times when the client does not get patient reminders for services, that part is frustrating because the client becomes upset they were not reminded.

Practice Manager

VetShipRx is such a unique product to be able to offer to clients, it's really helped to maintain an in-house pharmacy.

Executive Director

I also love the entire customer engagement platform as it has made it easier and streamlined our work flow and customer communication.  

The ability to take payments over text and email is really helpful.

Hospital Manager

We are finding a high volume of communications going to spam that wasn't happening from our email.

has saved us so much time and energy being able to text clients vs call

Veterinary Technician

Difficult to change settings for automated texts/emails/appointment requests.

Manager

Having the ability for text communication with owners.

The text feature is my favorite way to communicate with our clients.

I have never had to wait longer than an hour to hear back from a member of the support staff and they always help us resolve any issues we may have.

Client Service Representative

Wish there was a field for Quantity when clients request a refill.

We've always had great success with our Request An Appointment feature as well.

We switched to Vitusvet for the prescription ordering module and love it.

Reminder system - not always correct & have to sent too many.

Keep expanding your integration options.  

They are very on top of it and have easy to follow instructions for changes that need to be made.

Practice Manager, LVT

The convenience and price are the most attractive parts of VitusVet

Does have many tools to improve your services.

The rep was quick to assist with out problem and worked to get it resolved asap.

I think there could be better ways to help this be a smoother, more user friendly process

They are great to work with and they are quick in getting back to you.  

Receiptionist

The handling of my issue was dealt with quickly.

VitusVet's customer support is top-notch.

I have always had excellent support from Vitus Vet in the event that I have ever needed help.  

Manager 

I am truly happy that we found a service that 1. can confirm our scheduled appointments and 2. can allow our staff to easily text clients updates and picture regarding their pets.

Our practice is doing a lot better since we installed it.

I love VitusVet and it is one of the best decisions I made for our clinic.  

The app helps clients have their pets medical info with them at all times which is especially useful if they are at the ER and we are closed.  

I have no issues with Vitus Vet and would likely recommend it to anyone who asks about it.

The ease and convenience for our clients.

I was very pleased with their handling of the matter.

Overall experience has been good and customer service is always very responsive.

The ability to to text throughout the software and the text be integrated with our practice management system

Veterinarian and Partner

integration, texting capacity, ease of use

Creating email and text campaigns is very clunky and the save/draft process makes it take longer than it should.

Staff Coordinator

We have 2 payment terminals from Vitus Vet and they always connected and disconnected from the wifi at random times.  

IT Operations Manager

Our clients can just text and do not have to call and go through our reception area to check in or get simple questions answered.

A few kinks needed to be worked out with integrating the software into evet, but customer support is very helpful in assisting with our needs

Customer Support

Text Communication

Client Support

Appointment Requests

Practice Management

Pricing

Bugs and Issues

Medical Records

Integrations

Self-Employed

51-200

501-1000

201-500

Cornerstone from IDEXX is versatile, feature-rich software that can be customized to meet your every need. 

Accounting

Billing & Invoicing

Charting

Data Import/Export

Electronic Signature

Imaging and X-rays

Inventory Management

Invoice Management

SOAP notes

Status Tracking

Telemedicine

Template Management

Cornerstone Software

Patient Management, Reporting, Security, Customer Support, Appointment Scheduling, Staff Training, and that is it

It contains all of the patient's data that we need for appointments (scheduling, history, attachments, etc)

I also favored the appointment scheduler and the ability to copy and paste appointments which is not something that is available with our current practice management system.

The fact that Cornerstone is tied to a server and can't be a cloud based software. If the server crashes it causes a lot of headaches.

It was a little "clunky" at times and counterintuitive on how to find some information. But it does the job. If you don't need a lot of bells and whistles.

Receptionist

I did not like how the integration with other products, such as IDEXX, would sometimes not work for some patients.

The scheduling software is very simple and allows for ease of use and efficiency in managing your time, since it is not complicated.

It served me well in those 15 years. But sadly there are better options out now if you want advanced software.

For instance, creating reports was quite difficult when it could be fixed with a few tech-savvy updates.

Good reports with lots of details and search options to narrow down my report.

Fairly neutral; not the worst software that the practice has ever used, but difficult to learn at first, and cannot be used for all in-hospital needs, auxiliary programs are needed for treatment sheets and imaging files.

Not great at syncing with other data (ex: Idexx lab results).

Hospital Administrator

It is simple to use and integrates well will all Idexx blood analyzers, which is nice.  

The customer support and initial staff training are extensive.

Lead vet assistant

It’s easy patient management and navigation.

Worked as interim HM at clinic that had cornerstone, took awhile to learn even basic thinga within system.

Customer Service Manager

Invoice mistakes, server issues, and LONG wait times for customer service eventually led to us terminating out contract with IDEXX and moving over to a new PIMS.

It has so many wonderful features but until recently they were like easter eggs and you had to find them and teach yourself how to use them.

Office Manager

Used daily and for many different reasons, great diagnostic tool with fast reporting

While using cornerstone it was very easy to locate something on a medical record.

Lead Veterinary Assistant

It is a outdated slower software program.

Veterinarian

There are a few features that require a right click and drop down menu that I feel would be better set to just a double click.

In the nearly 10 years I used Cornerstone I found reporting and boarding/scheduling features to be the best aspect of the program.

We have been a CS client since 1999 and while we love it, we have hated it at times.

I do not find any features useful with this product

Cornerstone is a massive program and for the price and what we utilized of it, the cost didn't work for us.

Owner/Veterinarian

As a relief vet, I use this software from time to time and the practices that have it rarely switch.

Once you get the hang of cornerstone, it is easy.

Surgical veterinary nurse

The software was often very slow and lagged for us.

Assistant

We must use our app to talk to clients the save PDF into there charts. If there was a link for telemedicine would be outstanding..

Newer PIMS could definitely learn a thing or two from those designs.

Facilities Manager

It was fine, and we still run the server for access to records that did not migrate well to our current platform.  

That said, we haven't used the platform daily in almost two years and logging on intermittently I can still easily navigate through - innovation is still lacking.

owner

Old fashioned - can't do on line bookings, SMS remnders and now can't email from the program.  

It was easy for new members to catch on and learn.

Receptionist/Marketing

Have to click yes 3 times to print an invoice but you can delete something easily without warning. If one computer crashes in the middle of putting on charges you can't access it from another computer, you need to wait until that computer is back up and running.

Licensed Veterinary Technician

I can enter the weight, but to enter something like the temperature, I have to verify that I know a temperature is outside the normal range and my ID number about 3 times, just to enter it once.

Cant search for patients or clients easily.  

That with telemedicine more used they should be working on platform to use it.

Hospital Practice Manager

Have to "buy a seat" with each additional computer, expensive.

The colour coding of appointment s and conult notes is good.

It has been a stable program on the in house server for 12 years.

I liked the way the main page was set up for the client information, patient information and medical record.

Reporting

Lab Integration

Training and Learning Curve

Clinic Management

Features

User Interface

Frequent bugs and instability

84% of reviewers feel negative about Cornerstone’s bugs and issues. Some users report frequent crashes, freezing, and glitches that disrupt daily operations and cause frustration. Reviewers indicate that server-based architecture leads to downtime and data loss when technical problems arise. Some users say software updates can introduce new problems or break existing features, making reliability a concern. Reviewers find that troubleshooting errors is often time-consuming, and inconsistent functionality across different screens adds to inefficiency. Users think these persistent technical issues negatively impact workflow and overall satisfaction.

Comprehensive practice integrations

87% of reviewers feel positive about Cornerstone’s integrations. Some users report that the software’s ability to connect seamlessly with lab equipment, radiology, and telemedicine tools streamlines workflows and improves efficiency. Reviewers appreciate that lab results and digital imaging are automatically linked to patient records, reducing manual entry and missed charges. Some users say the integration with Idexx products and third-party services centralizes operations, making it easier to manage all aspects of their practice from one platform. Reviewers indicate that these integrations enhance client communication and support a paperless environment.

Responsive and helpful support

93% of reviewers feel positive about Cornerstone’s customer support. Some users say support is readily available, with quick response times and knowledgeable staff who resolve issues efficiently. Reviewers appreciate being able to contact support for both software and hardware concerns, noting that assistance is accessible to all staff members, not just administrators. Some reviewers find that support is friendly, thorough, and willing to walk users through complex processes. Users think the extended support hours and willingness to implement user feedback further enhance their experience.

VitusVet vs Cornerstone Software Comparison (2026)

VitusVet

Cornerstone Software

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives