VitusVet vs Instinct Science

Weave

ezyVet

PetDesk

IDEXX Neo

Rapport

SmartFlow

Compare VitusVet and Instinct Science based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic’s operations while strengthening client relationships.

Rapport helps streamline interactions with pet parents and reduce administrative inefficiencies. Key features include automated reminders, two-way multi-media messaging, an online pet portal, mobile capabilities for clinic users and pet parents, client satisfaction surveys, and more.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

VitusVet is a cloud-based veterinary practice management software that enables veterinarians and hospitals to manage administrative workflows, client communications, payments, medical records, appointments, and more.

Activity Dashboard

Alerts/Notifications

Appointment Scheduling

Client Management

Communication Management

Confirmations/Reminders

Customer Database

Electronic Payments

Email Reminders

Patient Records Management

Payment Processing

Prescription Processing

Reminders

Reporting & Statistics

Self Service Portal

SMS Messaging

Third-Party Integrations

Treatment Planning

Workflow Management

VitusVet

Android

Linux

Web-based

Windows

iPad

iPhone

Practice Manager

I find it fairly easy to use and our clients who use it, like it. The customer service team is very friendly and eager to help - which says a lot about a company.

When I initially signed on with them, I was impressed with ways they were looking to expand services to better assist the veterinary clinics.

Overall it is a good program and the tech support is awesome and gets back to you right away.

Hospital Manager

We switched to Vitusvet for the prescription ordering module and love it. I also like that appointments are by request and not actually made by the client.

Receptionist

Being a mixed practice with 6 doctors, our phones are always ringing, so being able to schedule from the computer helps greatly. We are trying out the texting feature and we love it so far.

Overall experience has been good and customer service is always very responsive.

Assistant Lead Receptionist

While doing everything curbside, we've utilized the texting more than we thought we ever would. Appointment and med requests are easy to read and follow up on, the UI is fantastic.

Vitus Vet is very user friendly. We especially love the 2-way connect (texting platform), as it integrates with our practice management software.

Practice Owner

It is so easy to implement and they help you every step of the way. The other features such as two-way texting, text to pay, and door dash prescriptions are helpful in every practice.

Practice Administrator

It helps us to increase our revenue through increased compliance. It has eased our reminder process and appointment confirmations, saving critical admin time.

Hospital Administrator

Starting to integrate this with telemedicine where clients can text pet pictures with questions. It is also a great appointment reminder tool.

The lack of support is my highest criticism. I don't have a dedicated person or people to help navigate problems and also to present new features and education.

Owner

The setup went flawlessly but support afterwards was not good. We still use it but I don’t have a super strong tie if something better came at better price.

Would be best for a small practice. We love it and have used it for years but will likely be switching to a more intuitive program in the near future.

President

Difficult customer service, and sometimes doesn’t sync up properly.

It makes any contact with our clients quick and easy. Clients are also able to see their pet's records and lab work in the app which is not a feature we've had before.

At this time I do not find any cons with the system. The company responds to my requests and questions fast and has resolved problems quickly.

The medical records are available for viewing too soon. Not flexible appointment request options.

VitusVet screenshot: VitusVet mobile application

VitusVet screenshot: VitusVet inbox

VitusVet screenshot: VitusVet two-way messaging

Freelancers

Large Enterprises

Mid Size Business

Small Business

Next-generation cloud-based software that transforms, innovates, and automates the way vets run their practices.

IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple.

SmartFlow Patient Workflow Software optimizes every step of the patient visit, minimizing bottlenecks in your practice.

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Accounting

Billing & Invoicing

Calendar Management

Charting

Data Import/Export

Document Management

Document Storage

E-Prescribing

Electronic Signature

EMR/EHR

Historical Reporting

Imaging and X-rays

Inventory Management

Invoice Management

Live Chat

Medical Billing

Patient Intake

SOAP notes

Status Tracking

Task Scheduling

Template Management

Instinct Science

Owner, DVM

I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7.

Referral Coordinator

I love having all the things in on place. The ability to send records from the platform to rDVM's automatically after submitted and all and all just amazing.

Veterinary Technician

Pawsitive words of encouragement when logging in, they're hilarious. I enjoy bulk editing and ability to set status etc for patients.

Medical  Director

I can't say enough about Instinct. As the Medical Director I can proudly say it life changing for all our staff and has helped us practice better medicine and deliver better patient care.

Licensed Veterinary Technician 

Instinct is super user friendly and makes planning out treatment plans super easy.

This is the easiest to use and has the best visual interface. Everyone that sees it for the first time loves it.

I like how user friendly it is & how it is easy to go back on what has been done on a patient & also see what is coming up in the future.

Greatly improves patient care and monitoring. Any ER doctor can tell another ER doctor designed Instinct...everything makes sense and encourages efficiency on the ER floor.

vet tech

Detail orientated without being too complicated. Customer support is wonderful and there is always someone there to answer any questions quickly.

Director of Emergency Medical Staff

Super easy to use, customer service available 24/7, highly customizable, easy for the staff to learn and implement quickly.

Veterinarian 

Easy to see trends, follow treatments and write your doctor notes & charts. Love Plumbs integration.

Veterinary Student

The search function gets stuck on a patients name constantly.

Veterinarian

Ease of use and rapid organization along with prepopulation options for standard medical approaches.

Surgery Tech nurse

After you start Instinct is hard to back to paper.

ICU Lead Vet Tech/Supervisor

We can be much more detail oriented. Less treatments get missed.

Vet Tech 

I actually don't have much to say about what I do not like about it. Maybe just being able to have the com log closer to where the chart is since it is sometimes missed when owners talk to doctors.

Instinct Science screenshot: Status board: the home base of Instinct. Pinning patients, filtering, and sorting allow you to keep exactly what you need in view.

Instinct Science screenshot: Treatment Sheet: Easily access a patient’s treatment sheets from previous visits as part of the patient’s medical record.

Instinct Science screenshot: Charting templates: Instinct’s Charting feature is the digital workspace where clinicians document and manage a patient’s medical record during a visit. It’s designed to streamline clinical workflows by bringing together all patient details & diagnostics.

VitusVet vs Instinct Science Comparison (2026)

VitusVet

Instinct Science

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives