Callture vs Nextiva

VoIP.ms

Microsoft Teams

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Virtual PBX system turns your phone into an office phone system with multiple extensions and personalized voicemail. You can record customized greeting, have an operator extension and access to online management center. You will never install any hardware or have to deal with complicated software.

Access Controls/Permissions

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Caller ID

Call Monitoring

Call Recording

Call Routing

Computer Telephony Integration

Conferencing

Contact Management

For Cloud Phone Systems

Mobile Access

Online Voice Transmission

SIP Trunking

Unified Communications

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Callture

Web-based

Basic

Manager

Fast polite service when I need to contact customer support

President

I have been using Callture for several years now, the product is highly customizable, easy to use and fairly priced.

Customer Support

Ease of Use

Pricing

Small Business

Mid-size Business

Large Enterprises

Freelancers

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

RingEX

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

IT Manager

I do not like the long wait on hold to get a Nextiva support tech on the line.

Service Director

The support team is highly responsive, knowledgeable, and dedicated to resolving any issues promptly. Whether we had a technical question or needed assistance with a specific feature, their support staff was always ready to help, making our experience with Nextiva even more delightful.

owner

I contacted support and they changed some things and said wait 45 minutes and it should work.

360 Degree Feedback

Activity Dashboard

Agent Interface

AI Copilot

Alerts/Escalation

Alerts/Notifications

Audio Calls

Audio/Video Recording

Auto-Dialer

Automated Routing

Benchmarking

Calendar Management

Call Logging

Call Queues

Call Reporting

Call Scheduling

Call Screening

Call Tracking Metrics

Canned Responses

Chat/Messaging

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Contact Database

Content Management

Customer Experience Management

Customer Surveys

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Drag & Drop

Email Marketing

Employee Coaching Tools

Employee Directory

Employee Recognition

Fax Management

Feedback Management

File Sharing

Gamification

Generative AI

Goal Management

Knowledge Base Management

Live Chat

Live Results Sharing

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Distribution

Multi-User Collaboration

Offline Form

Offline Response Collection

Online Polling

Performance Management

Performance Metrics

Post Scheduling

Predictive Dialer

Proactive Chat

Quality Management

Question Library

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Response Validation

Ring Groups

Role-Based Permissions

Screen Sharing

Sentiment Analysis

Skip Logic

Social Media Monitoring

SSL Security

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Two Way Audio & Video

Reviews for Nextiva come from a wide variety of industries, including insurance (5% of reviewers), information technology and services (5%), and construction (5%). The most frequent use case for Nextiva cited by reviewers is VoIP (36% of reviewers).

Users and use cases

Most reviewers indicate that Nextiva offers cost-effective, transparent pricing with no hidden fees, and they appreciate the flexibility and value for both small and large businesses. However, some users report higher costs for essential features and complicated pricing for smaller companies.

Value for money

The Nextiva integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.6 out of 5 for its integration with Nextiva) and Microsoft Teams (a meeting product, 4.6).

Integrations

Nextiva is a business phone systems program with key features that include VoIP connection, voice mail, online voice transmission, call routing, mobile access, and more.

iPad

iPhone

Android

Windows

Zoom Phone

Vonage Business Communications

Ooma Office

RingCX

8x8 Work

Dialpad

Google Voice

Grasshopper

MiVoice Business Solution

Momentum

Digital

Core

Engage

Essential

Professional

Premium

Limited and unreliable SMS functionality

Co Owner

The only thing I have issues with sometimes is when I am texting a customer without saving their contact yet, when I save them as a contact it will remove all the previous chats and call log.

Owner

It's impossible to initiate an SMS message to a new contact; you have to have the contact text you first.

53% of reviewers feel negative about Text Messaging, noting frequent problems with SMS features. Users report issues such as inability to send or receive texts reliably, lack of MMS support, delayed or missing messages, and cumbersome setup. Reviewers mention difficulties with contact synchronization, message deletion, and initiating new conversations. Many say these limitations hinder their ability to communicate effectively with clients via text.

Challenging contract and billing practices

Operations Manager

There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed.

More on that later.   While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues.   When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain.   When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract.  

78% of reviewers feel negative about Contract Issues, citing concerns with auto-renewal clauses, early termination fees, and lack of transparency. Users report difficulty canceling services, unexpected charges, and poor communication from support regarding contract terms. Reviewers indicate frustration with hidden fees, complex billing, and feeling misled by sales practices. Many say resolving contract disputes is time-consuming and often requires multiple escalations.

Complex and confusing administration

General Manager

It's been about 3 months and we haven't yet been able to use Nextiva due to the LONG wait to get verified with their campaign registry.

Relations Director

Account Managers don't seem to be proactive or helpful, accept when adding users/licenses etc.

44% of reviewers feel negative about Account Management, highlighting difficulties with system administration and user management. Users report that the admin portal is confusing, navigation is cumbersome, and some settings require support intervention. Reviewers mention frequent login issues, challenges with campaign registry, and lack of proactive account manager support. Many find the process of configuring features and managing accounts unnecessarily complex.

Cumbersome and non-intuitive interface

Director of Finance

The portal is clunky and difficult to use when searching for invoices.

37% of reviewers feel negative about User Interface, stating that navigation is often confusing and unintuitive. Users report difficulty locating features, managing settings, and administering accounts. Reviewers describe the portal as clunky, outdated, and visually unappealing, with some features requiring additional training to use effectively. Many say the interface slows down their workflow and is less user-friendly compared to other providers.

Recurring technical glitches and delays

On some devices the app is crashing and lagging.

48% of reviewers feel negative about Bugs and Issues, describing persistent technical problems that disrupt workflow. Users report glitches during setup, delayed updates, app crashes, and unreliable integrations. Reviewers express frustration with slow issue resolution, long support wait times, and the need for repeated follow-ups. Many indicate that some problems require intervention from support, which can delay business operations.

Consistent and dependable service

IT Admin & Technologies 

I have been a loyal Nextiva customer for over six years, and throughout this time, I have consistently experienced a service that is both reliable and high-quality.

Nextiva has had rock solid reliability over the past 5+ years I've used it.  

95% of reviewers feel positive about Service Reliability, emphasizing Nextiva’s stable and dependable performance. Users report minimal downtime and consistent call quality, which they say is essential for uninterrupted business operations. Reviewers appreciate not having to worry about service interruptions, and many mention years of reliable use. They value the platform’s ability to scale with business growth and its straightforward, hassle-free operation.

Robust feature set for productivity

IT MANAGER

Number of customizable features are helping with everyday business' goals.

87% of reviewers feel positive about Features, highlighting the wide range of tools that support diverse business needs. Users appreciate the flexibility and customization options, noting that features like VOIP, mobile apps, and analytics streamline daily tasks. Reviewers mention that the platform combines essential communication and management functions, making it a comprehensive solution. They value ongoing feature updates and the ability to tailor the system to their workflow.

Unified business communication hub

LOGISTICS COORDINATOR

The crystal-clear communication has had a profound impact on my daily operations, contributing significantly to the overall efficiency of my business interactions.

Logistics coordinator

Nextiva has significantly improved our communication and collaboration processes, making it an indispensable tool for our business.

97% of reviewers feel positive about Communication, highlighting how Nextiva enables seamless interactions with customers and colleagues. Reviewers appreciate the unified platform for calls, chat, and collaboration, noting it streamlines daily operations and boosts productivity. They say the system’s reliability and clarity are crucial for maintaining professional relationships and managing multiple communication channels. Users indicate that the platform adapts to changing business needs and supports both internal and external communication, making it integral to their workflow.