Nextiva Pricing, Features, Reviews & Comparison of Alternatives

Nextiva

Simplifying Business Communication

4.25/5 (172 reviews)

Nextiva overview

What is Nextiva?

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.

The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers.
www.nextiva.com

Pricing

Starting from
$18.95/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Nextiva screenshotNextiva screenshot

Nextiva user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.1
  4.1
Jean Hernandez

Nextiva delivered for our business

Used daily for 6-12 months
Reviewed 2018-12-05
Review Source: Capterra

Pros
1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls. 2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone. 3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department. 4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data. 5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons
What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Kurle

Nextiva the Good the Bad and the Fugy

Used daily for less than 6 months
Reviewed 2019-10-11
Review Source: Capterra

The best things about working with Nextiva are 1. Our Sales Rep . 2. Amazing! HD Call quality compared to our old VoIP Service. 3. Versatility of the software. Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over.... Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign. Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation. Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone. And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event. Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did. About 15 minutes later the sales rep called me back. O’ My god it was us! He figured out what happened and mad things happen on his end to get our phones back up temporari He Saved my Bacon!

Pros
Ease of use to add and manage users in multiple cities and states remotely. Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone. The old Cell Phone App. (not the new one) everyone loved this App.

Cons
1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it. If it’s nonfunctional don’t try to sell me on how easy it is using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Peter Voskian

Very nimble yet somewhat buggy

Used daily for 2+ years
Reviewed 2020-12-18
Review Source: GetApp

Pros
I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Cons
Calls are somewhat frequently buggy. App some times seems glitchy. Transition from desktop to phone app can sometimes be laggy.

Response from Nextiva


Hello Peter, thank you for taking the time to leave us a review. We're happy to hear you're enjoying the ability to use your Nextiva app on your phone or desktop. However, we're sorry to hear you've been experiencing issues with buggy calls and glitches in the app. We want to help resolve this issue. We'll have our team reach out ASAP.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Thomas Bridgman, EA

Acceptable Service Experience Totally Let Down By Apps

Used daily for 6-12 months
Reviewed 2020-11-04
Review Source: Capterra

The sales and initial implementation were fine. Shortly after activating, a tech "cleaned up" some settings in my configuration which completely disabled my service. Tech support in that case was prompt and thorough, although they never did call back as promised to make sure everything was fixed. Customer support since then has been a mixed bag. The online configuration is daunting and not something the average user should venture into. I have a computer background and still found it confusing. The service itself (once configured properly) mostly worked fine and if you're using physical phones your experience may be different. However, I wanted to rely on the Windows and Android apps. They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary. For example, to add a contact from a caller ID record in the Windows app, you have to first add the number to contacts and then edit the contact to change the name, rather than just being able to add & edit in one step. There's no way to add contacts in bulk. The Outlook plug-in is broken and simply doesn't work. It's impossible to initiate an SMS message to a new contact; you have to have the contact text you first. You can't set a default view for the app. The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

Pros
The voice service, once configured properly, generally worked fine. I had some rare glitches, but not sure whether they were Nextiva's fault.

Cons
The Windows and Android softphone apps are sub-par and make no effort to make the customer's life easier. Online fax interface is clunky and out-of-date. Video conferencing is complicated. Software is cluttered with team features I don't need that I can't hide. Configuration is complex and easy to break. Can't initiate SMS texts (contact has to text you first) and no MMS texting. Expensive for what you get.

Response from Nextiva


Hello Thomas, thank you for your review. We're sorry to hear that you've found the Nextiva app difficult to use at times. We want to help resolve this issue for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Kat Poreda

Nextiva has Excellent Customer Service

Used occasionally for free trial
Reviewed 2020-12-10
Review Source: Software Advice

Our current phone system is over 35 years old and is failing so we were forced to change. We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service. They had good value, money back guarantee and a trial period. The switch is happening now and going smoothly and more quickly than anticipated. They don't nag you but check in periodically, which always seemed to be at the right time I needed them or had a question.

Pros
Ease of use. You can use this service from an app anywhere! We are currently in the implementation process and all is going smoothly thus far.

Cons
Nothing so far. We are still implementing.

Response from Nextiva


Hello Kat, thank you for your review. We're pleased to hear that you've found the Nextiva system easy to use and that your implementation is going smoothly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nextiva pricing

Starting from
$18.95/month
Pricing options
Subscription
Free trial
View Pricing Plans

Nextiva features

Call Monitoring
Call Recording
Chat
Collaboration Tools
Conferencing
Contact Management
Instant Messaging
Video Conferencing
Voice Mail

API (251 other apps)
Activity Dashboard (155 other apps)
Automatic Notifications (117 other apps)
Call Routing (121 other apps)
Call Transfer (107 other apps)
Caller ID (95 other apps)
Communication Management (125 other apps)
Customizable Branding (96 other apps)
Real Time Reporting (90 other apps)
Reporting & Statistics (163 other apps)
Third Party Integration (197 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Nextiva

Key features of Nextiva

  • Advanced Call Forwarding
  • Anonymous Call Rejection
  • Auto Attendant
  • Call Waiting
  • Caller ID
  • Group Paging
  • Hoteling Guest
  • Hunt Group
  • Line Mirroring
  • Pre-alerting Announcement
  • Push To Talk
  • Remote Office
  • Selective Call Acceptance / Rejection
  • Shared Call Appearance
  • Voicemail to Email Messaging
View All Features

Benefits

No matter if you are emerging, entrepreneurial and growing business or a larger organization that needs executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.