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Nextiva Pricing, Features, Reviews and Alternatives

Nextiva product overview

Price starts from

18.95

Per month

Per Feature

What is Nextiva?

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.

Key benefits of using Nextiva

No matter if you are emerging, entrepreneurial and growing business or a larger organization that needs executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
FAQs/Forum

Training options

Videos

Nextiva pricing information

Value for money

4.0

/5

190

Starting from

18.95

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Nextiva features

Functionality

4.1

/5

190

Total features

103

17 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Alerts/Notifications
Activity Dashboard
Chat/Messaging
Contact Management
Mobile Access
Call Recording

Functionality contenders

Nextiva users reviews

Overall Rating

4.2

/5

190

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10
Rating distribution

5

4

3

2

1

120

24

22

3

21

Pros
The quality of service is unmatched. The app is super easy to use, and keeps me organized.

SG

Sarah G.

I love this product and it helped save our business during the Covid-19 lockdowns.

AE

Andrew E.

Our phones are solid and adding Analytics was a great addition to our overall service.

NZ

Nathan Z.

Cons
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.

CB

Christine B.

Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.

DB

Darek B.

Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.

CB

Christine B.

Overall rating contenders

Overall Rating

Great work in progress

Reviewed a year ago

Transcript

Janiece: My name is Janiece and I'm the owner of a company. I give FAX.PLUS a five-star rating. For more...

AA
AvatarImg

Andrew A.

VoIP System Administrator

Construction, 201-500 employees

Review source

Overall Rating

Nextiva Phone System Review

Reviewed 5 months ago

Transcript

Andrew : Hi, my name is Andrew. I'm the invoice system administrator, and I would give Nextiva a five...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Nextiva delivered for our business

Reviewed 3 years ago
Pros

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal...

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A good phone system, but could be better.

Reviewed 7 months ago
Pros

Mostly, I like that it works. I don’t get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.

Cons

No voicemail transcription! Difficult to change call trees by yourself (but customer service does it happily and quickly for you). My personal white whale - the iOS app does not work (refuses to sign in) on my iPhone or iPad because it doesn’t like my wifi router (or some such BS).

Vendor response

Hello Gregg, thank you for taking the time to leave us a review. We're happy to hear that you're enjoying the switch to Nextiva and the ease of use that comes with it. We appreciate your feedback on voicemail transcription and the mobile app will make our team aware of the issue and work to improve this for you in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Phone system for my business

Reviewed 2 months ago

If you spend some time with support and cofiguring then it's a great product. It does require some time to get it fully configured how you want it to work.

Pros

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM. Their customer support has been great as well.

Cons

Took a bit of work to get it up and running from the beginning.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Nextiva

Reviewed 2 months ago
Pros

Ability to keep track of calls coming into the office.

Cons

Is great when it works. Consistently loses connection.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mobile app is super easy to use

Reviewed 3 years ago

The quality of service is unmatched. The app is super easy to use, and keeps me organized. The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help. Overall, Nextiva has helped me be more efficient in my business and I know it has helped my colleagues within our company as well.

Pros

Mobile app is easy to navigate, never gives me any trouble.

Cons

That I didn’t switch over sooner, it would have saved me a lot more business.

Nextiva FAQs and common questions

Q. What type of pricing plans does Nextiva offer?

Nextiva has the following pricing plans:
Starting from: $18.95/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Nextiva?

Nextiva has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Nextiva support?

Nextiva supports the following languages:
English


Q. Does Nextiva support mobile devices?

Nextiva supports the following devices:
Android, iPad, iPhone


Q. Does Nextiva offer an API?

No, Nextiva does not have an API available.


Q. What other apps does Nextiva integrate with?

Nextiva integrates with the following applications:
Microsoft Outlook, Workbooks, Lotus Notes To Office 365 Migration, Zoho CRM, Bullhorn ATS & CRM, NetSuite CRM, GoldMine Premium Edition, Five9, Act!, Google Workspace, Dynamics 365, NetSuite, Microsoft Teams, SugarCRM, ServiceNow, ConnectWise Automate, Oracle Sales, HubSpot CRM, Zendesk


Q. What level of support does Nextiva offer?

Nextiva offers the following support options:
Phone Support, Email/Help Desk, FAQs/Forum

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