Nextiva Pricing, Features, Reviews & Comparison of Alternatives

Nextiva Reviews


Simplifying Business Communication

4.45/5 (101 reviews)

Nextiva overview

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.


Starting from
Pricing options
Value for money


Business size



United States

Supported languages

Nextiva screenshotNextiva screenshot

Nextiva reviews

Value for money
Ease of use
Customer support
Patrick LeClaire

Nextiva sold us phones and supplies a quality service with customer support that is always available

Used daily for 2+ years
Reviewed 2018-04-19
Review Source: Capterra

VOIP phone system was the best idea we had for phones. Nextiva has made it easy to remain a long term customer. Our office is phone dependent and if a client cannot reach us they let us hear about it. Nextiva has handled problem we have experienced with the urgency that I would expect from a professional service company. Most questions are answered before we get off the phone. The recommendations for phones was spot on. The service is reliable and the quality of sound it clear. My client never ask about the kind of phone we are using. They can't tell the difference. The billing is always correct and predictable. Never had a billing problem.

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Alvarado Rogelio

Terrific Service

Used weekly for 6-12 months
Reviewed 2017-02-03
Review Source: Capterra

Extremely helpful support from Nextiva. I have to say it is one of the only companies I have worked with where calling the helpline isn¿t a painful experience. Every time I have called in I have reached someone within 5 minutes. The same goes for emailing in any questions. The response time is almost immediate. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. The overall service is very user friendly and very easy to manage. The features are as they say, brilliantly simple and really generate a big impact for our company. Especially, the auto attendant and call forwarding features which are excellent. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Keep up the great service Nextiva. Hands down it has to be the customer service and the features. The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success. Have always had a pleasant experience when working with the support guys. The features are very simple to use and are extremely useful. The combo of these two has really provided us a great overall experience.

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Rene Jacques

Deceptive sales practices.

Used daily for 2+ years
Reviewed 2018-05-02
Review Source: Software Advice

Good call quality. Didnt have any issues with the service of the phone. Did its job for a small company, but growing did not provide the same ease of use.

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Robert Regan

VoIP has increased productivity within our company

Used daily for 2+ years
Reviewed 2017-12-20
Review Source: Software Advice

The ability for our employees to take advantage of our communication system by having such features as call parking, voicemail to text message, and call groups. These features have allowed our business to be the best that it could be since it's eliminated time that was previously wasted by trying to figure out where the person from the right department was located. We are now a well-engine funnel of productivity and we have noticed a sizeable difference within our employees. -

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Adam Little

Terrific Customer Service

Used daily for 6-12 months
Reviewed 2017-04-06
Review Source: Capterra

We were having issues with our auto-attendant. For whatever reason the dial numbers and lines were not connected properly and so customers were being directed to the incorrect lines. This had been going on for a few days before we realized it. Called into the support department and was able to reach someone right away. I spoke with a gentleman named Chris. He was very good-mannered and showed me how I was able to make the changes myself. The issue was fixed quickly and our auto-attendant was working perfectly and has been since our call. I had a few other questions for Chris and he was very patient and nice about answering all of them. He also gave me some extra tips on how to manage our network. It is always nice to know that you have a real person on the other end of the phone that can assist with anything you need. Needless to say, it was overall a great customer service experience. The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

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Nextiva pricing

Starting from
Pricing options

Nextiva features

Call Monitoring
Instant Messaging
Live / Video Conferencing
Voice Mail

API (108 other apps)
Activity Dashboard (45 other apps)
Automatic Notifications (36 other apps)
CRM Integration (49 other apps)
Call Recording (66 other apps)
Call Reporting (42 other apps)
Call Routing (46 other apps)
Call Transfer (51 other apps)
Caller ID (49 other apps)
Conferencing (55 other apps)
Monitoring (41 other apps)
Real Time Analytics (35 other apps)
Receiving (37 other apps)
Reporting & Statistics (35 other apps)
Third Party Integration (49 other apps)

Category Leaders ranking


#9 in Call Center

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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Nextiva also features in these categories:

Additional information for Nextiva

Key features of Nextiva

  • Advanced Call Forwarding
  • Anonymous Call Rejection
  • Auto Attendant
  • Caller ID
  • Call Waiting
  • Group Paging
  • Hoteling Guest
  • Hunt Group
  • Line Mirroring
  • Push To Talk
  • Selective Call Acceptance / Rejection
  • Voicemail to Email Messaging
  • Shared Call Appearance
  • Pre-alerting Announcement
  • Remote Office
View All Features


No matter if you are emerging, entrepreneurial and growing business or a larger organization that need executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.