Nextiva - 2024 Pricing, Features, Reviews, & Alternatives

Reviewers highlight the reliability and clarity of Nextiva's VoIP connection, noting its cost-effectiveness and flexibility for remote work. They report stable connections with no dropped calls, clear sound quality, and ease of setup. Users appreciate the ability to use multiple phones across various locations, including home offices. They find it beneficial for eliminating traditional phone system costs and for seamless communication across multiple locations. Some users mention occasional connectivity issues, but overall, they trust Nextiva for handling high call volumes efficiently. Of the 60 Nextiva users who gave detailed accounts of their use of VoIP Connection, 98% rated this feature as important or highly important.

Reviewers appreciate Nextiva's voice mail capabilities, particularly the voicemail-to-email feature and transcription services. They find it helpful for managing missed calls and ensuring timely responses. Users value the ability to access voicemails from mobile devices and email, enhancing flexibility and convenience. Some mention the ease of setting up structured sub-menus for better call management. While a few users wish for improved voicemail clearing on phone devices, most find the system reliable and essential for their business operations. Of the 112 Nextiva users who gave detailed accounts of their use of Voice Mail, 94% rated this feature as important or highly important.

Reviewers appreciate the high-quality, clear, and reliable voice calls enabled by Nextiva's online voice transmission. They report excellent call clarity, which is important for effective communication with customers. Users highlight the importance of clear voice transmission for tasks like recording information accurately. They find the service dependable, with minimal issues related to call quality or connectivity. Some users note that the voice quality remains consistent even during high call volumes, making it a reliable choice for business communications. Of the 52 Nextiva users who gave detailed accounts of their use of Online Voice Transmission, 92% rated this feature as important or highly important.

Reviewers indicate that Nextiva's call routing capabilities significantly improve their customer support operations. They appreciate the ability to create custom call flow charts and route calls based on business hours and holiday schedules. Users find the system intuitive, with the support team readily available to assist with setup. They report seamless call routing across multiple locations and devices, enhancing efficiency. Some users mention a learning curve for the auto attendant capability, but overall, they value the flexibility and customization options provided. Of the 138 Nextiva users who gave detailed accounts of their use of Call Routing, 88% rated this feature as important or highly important.

Reviewers find Nextiva's mobile access feature valuable for maintaining business communications on the go. They appreciate the ability to make and receive calls from their mobile devices, ensuring they remain reachable outside the office. Users highlight the convenience of the mobile app for accessing calls, texts, and voicemails. Some report occasional glitches and call drops, but most find the app reliable for remote work. They value the flexibility it offers, allowing them to manage business calls without being tied to a desk. Of the 104 Nextiva users who gave detailed accounts of their use of Mobile Access, 83% rated this feature as important or highly important.