Callture vs Zoom Phone

VoIP.ms

Nextiva

Microsoft Teams

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Virtual PBX system turns your phone into an office phone system with multiple extensions and personalized voicemail. You can record customized greeting, have an operator extension and access to online management center. You will never install any hardware or have to deal with complicated software.

Access Controls/Permissions

Automated Attendant

Automatic Call Distribution

Call Center Management

Call Conferencing

Caller ID

Call Monitoring

Call Recording

Call Routing

Computer Telephony Integration

Conferencing

Contact Management

For Cloud Phone Systems

Mobile Access

Online Voice Transmission

SIP Trunking

Unified Communications

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Callture

Web-based

Basic

Manager

Fast polite service when I need to contact customer support

President

I have been using Callture for several years now, the product is highly customizable, easy to use and fairly priced.

Customer Support

Ease of Use

Pricing

Small Business

Mid-size Business

Large Enterprises

Freelancers

Zoom Workplace

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Meet

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Alerts/Notifications

Archiving & Retention

Automated Routing

Automatic Outbound Dialer

Call Logging

Call Queues

Call Screening

Call Tracking Metrics

Call Transfer

Employee Directory

Multi-Channel Communication

On-Demand Recording

Queue Management

Recording

SMS Messaging

Virtual Call Center

Voicemail Transcription

Reviews for Zoom Phone come from a wide variety of industries, including education management (7% of reviewers), computer software (7%), and information technology and services (6%). The most frequent use case for Zoom Phone cited by reviewers is online meetings (75% of reviewers).

Users and use cases

Zoom Phone is a business phone system solution offering key features such as mobile access, access controls and permissions, video conferencing, alerts and notifications, and call recording, among others.

Zoom Phone

Android

Windows

iPad

iPhone

Linux

Chromebook

Google Voice

8x8 Work

Webex Suite

RingEX

Ooma Office

CloudTalk

800.com

Ringover

CallHippo

US and Canada Metered

US and Canada Unlimited

Global Select

Content Writer

My communications are now safe, secure and effective with Zoom Phone because it supports inbound and outbound calling through the public switched telephone network.

HR Director

Somehow when you use the zoom phone with Tmobile phones, you have to connect a different way or you get charged per minute.

HR Assistant

I like being able to change my availability and out-of-office status with the app in the background options.

Information Technology Intern

There was a tiny learning curve when compared to Zoom Video Calls however it was nothing the documentation couldn't help with.

Since last year, I've been using Zoom for both work meetings and online classes, and I really enjoy how it doesn't take up a lot of phone storage and allows you to utilise it from anywhere.

Coach and owner

Convenient way for me to jump on calls & meetings on the go with all the features and quality of the desktop version.

Administration

Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting.

Software Engineer

The mobile app keeps asking me to turn on location services, which I don't want to do because it drains the battery on my phone.

Director of Operations

Easily send messages to contacts when asking sensitive information.

Marketing Executive

What I like least about Zoom Phone is its limited features in the basic plan because some advanced features, like analytics, are not available.

photographer

You Can make it kind of direct group call (even if you want to make them reserve a spot before they start call or chat)

Additionally, not a complaint, but Zoom can try to do a better job of filtering out spam or junk calls.

This could just be the type of phone we have hooked to our Zoom workplace system.

Sr Customer Service Rep

Zoom Phone is a reliable, user-friendly cloud-based phone system.

Head of Central Ops

We've tried a few VoIP providers in the past, the in terms of quality of calls Zoom Phone ahs proven to work best for us (worldwide calls).

I did not use the background options but they worked well.

MBBS

Also, if my internet connection isn’t strong enough, the call quality drops, and it’s hard to hear clearly.

Slow to non-existent follow-ups from support.

Project Manager

An affordable way for employees to maintain their own work phone numbers without separate work phones.

It is easy to navigate between video chats, message boards, screen sharing, out of the app if I need to without disrupting my call or meeting.

Admin

Talking to clients who don’t live in the United States is helpful to talk via phone or video

We were double billed at the beginning and when we requested the second account be closed, it was set to cancelation pending and never changed or refunded. When we attempted call tickets they were never answered. When I called, I would hold from 30-45 minutes each call and several times my call was dropped once answered and I would have to start the process over again.

Executive Director

It often drops or has trouble staying connected, when other services work better on the same mobile / Wifi network connection

Security Ambassador

Zool is the only app that i use for video conferencing anymore, security and quality seem great as well

The call quality is also really clear; communicating with professors, classmates, and even patients is made so much easier.

I can easily make calls right away on the go (something great when I'm running around between classes or study sessions).

Order Management III

Sometimes the automated spell check on the voicemail is not always accurate and can make words out to be spell something else. When a call comes through, it interrupts your typing, when trying to type up an email.

Sr. Analyst

Limited integration around number of CRM and helpdesk

Managing Director

Queue member availabilty does not correlate to user's presence.

There have been a few instances where I’ve had trouble reconnecting, and it can be frustrating, especially when I’m trying to discuss something urgent with a colleague or professor.

Licensed Veterinary Technician

I loved using Zoom phone, especially during the Covid Pandemic because it allowed me to stay in touch with my family and friends during the time we couldn't physically be around one another.

Senior Technical Support Engineer

High availability of product in the market so very less chances to say customers to install and use this.

Connectivity might be lacking occasionally, especially on low Wi-Fi.

Secure and goo compatibility in mobile as well.

Limited hardware support for desk phones  

Again, it's easy to use and learn how to use it.

Call quality depend on internet bandwidth

Head Operations and Sales

Zoom Phone gives me the ability to conduct video conferencing through my iPhone device.

Teacher 

I can’t recorded the classes in the free trial account And the time to access the meeting is only 40 minutes in the free account

Business development

The menú is not always user friendly and you need to use tutorial for understand function

Product Lead

The call monitoring feature is what I use the most to monitor the calls being made by my team.

supervisor

The convenience of how quickly it connects you to your meetings.

Dentist

Business Development

I can also integrate with other applications I use daily, record calls, and screenshare.

Data Science Intern

What I liked most about Zoom Phone is it's flexibility and user friendly interface.

Callture vs Zoom Phone Comparison (2026)

Callture

Zoom Phone

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives