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Zoom Phone Logo

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Cloud-based business phone system

(3)

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Zoom Phone Pricing, Features, Reviews and Alternatives

Zoom Phone FAQs

Q. What type of pricing plans does Zoom Phone offer?

Zoom Phone has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Zoom Phone?

Zoom Phone has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoom Phone support?

Zoom Phone supports the following languages:
English


Q. Does Zoom Phone support mobile devices?

Zoom Phone supports the following devices:
Android, iPad, iPhone


Q. Does Zoom Phone offer an API?

No, Zoom Phone does not have an API available.


Q. What level of support does Zoom Phone offer?

Zoom Phone offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Zoom Phone product overview

Price starts from

10

/user

Per month

What is Zoom Phone?

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Live Online
Webinars
Documentation
Videos

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Starting from

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Per month

Free plan
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Pricing range

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range
Ease of use
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Why am I seeing this?

Zoom Phone pricing information

Value for money

4.5

/5

201

Starting from

10

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Zoom Phone features

Functionality

4.5

/5

201

Total features

24

4 categories

Most valued features by users

Alerts/Notifications
Access Controls/Permissions
Mobile Access
Automated Attendant
Call Conferencing
Call Logging
Call Monitoring
Call Queues

Zoom Phone users reviews

Overall Rating

4.6

/5

201

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10
Rating distribution

5

4

3

2

1

132

55

10

1

3

Pros
Zoom Phones ease of use and security features are the best. I always have confidence that my video calls/meetings are safe and secure.
It is super easy to navigate through. I love how your able to be in calls with your boss or employees.
It's great for online meetings and classes because one can share their screen and the quality of both the audio and video is great.
Cons
If you have a problem, is really difficult to talk to a rep. Voicemails can't be configured to have their own shared box.
The management is a bit disjointed from their Zoom Video product.
No contacts list pull from Salesforce. Coming from RingCentral, which had more of these evolved features, just a clunkier and uglier interface.
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Michelle T.

Paralegal

Legal Services, 1-10 employees

Review source

Overall Rating

Love zoom especially as a small business

Reviewed a year ago

Transcript

Michelle: My name is Michelle and I'm a licensed paralegal, and I would give Zoom Phone a four out of...

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E. John F.

teacher

Education Management, 11-50 employees

Review source

Overall Rating

Great way to meet with someone online

Reviewed 3 years ago

Transcript

Edwin: Hi, this is Edwin. I'm a teacher, and I give Zoom Phone five stars. For more reviews like this,...

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Hesandu D.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Brilliant Online Meeting Software....

Reviewed 4 years ago

Very good software for online conferencing. We have been using this software for more than 6 months. Little things to not to like. A brilliant Software. Best conferencing software we have been using in pandemic.

Pros

The best thing I like in this software is it's Quality. It has very good quality audio and video. No lag in low end devices. Very easy to use. It's totally free to host a conference between 100 people . The recording feature is also available with this application .Great application to have video conversations.

Cons

Need a good internet connection. If the connection is not stable quality of the meeting will be reduce .Free license has many limitations. Only 100 participants can join the free basic meeting and the duration of the meeting is 40mins only. Little things not to like.

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Keziah M.

E-Learning, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Virtual classes and meetings

Reviewed 3 years ago

Just like every software has its pros and cons this is a very good app that easy to use but if the cons are worked on it will even be greater. It's great for online meetings and classes because one can share their screen and the quality of both the audio and video is great.

Pros

I have been using Zoom since last year for both work meetings and online classes and what I loved most about it, is the fact that it doesn't use too much storage on the phone and you can use it on the go or anywhere you are. It's easy to use, you don't need special classes or lessons for you can understand how to use it.

Cons

It needs a great internet connection otherwise the quality of the call will reduce. Of course, the free license version although great still has a lot of limitations compared to the premium version like you can only have 100 people in the meeting and only for 40mins. Security

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Verified reviewer

Insurance, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Overly complicated interface compared to competitors

Reviewed 3 months ago

We never got our services setup properly and reverted to RingCentral

Pros

Easy integration with Zoom meeting platform, which probably has the highest level of familiarity with the general public.

Cons

The interface used to setup and provision the services.

AR
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Abegail R.

Consumer Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoom Everyday

Reviewed 4 months ago

Zoom Slay for conference meeting. No doubt!

Pros

You can easily access Zoom the most. It was cute that they have blurd background option.

Cons

Not all application can integrate with them.

OA
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Oscar Anthony A.

Arts and Crafts, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoom: The New Wave of Online Communication

Reviewed 2 years ago

I am ever so grateful for Zoom's telecommunication technology which is way better than the chatrooms of the early internet era.

Pros

What I love about Zoom is that I can talk to my friends and have meetings with my colleagues even from miles away.

Cons

I wish Zoom had filters like Snapchat. Also, I have issues hearing one person when many others are talking at the same time. Sound needs improvement.

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