BroadVoice Cloud PBX vs GoTo Connect

VoIP.ms

Microsoft Teams

Nextiva

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Broadvoice is a leading all-in-one cloud-based business communications platform. Unify your business phone, video conferencing, and texting under a single phone number.  

Get fast implementation, quality, and reliable service, at an affordable cost.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Automated Attendant

Automated Routing

Automatic Call Distribution

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Tracking

Call Transfer

Chatbot

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customizable Branding

Customizable Caller ID

Customizable Reports

Employee Directory

Employee Scheduling

Fax Management

File Sharing

File Transfer

For Call Centers

Interaction Tracking

Knowledge Base Management

Labor Forecasting

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Natural Language Processing

On-Demand Recording

Online Voice Transmission

Performance Metrics

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Reporting/Analytics

Reporting & Statistics

Ring Groups

Role-Based Permissions

SIP Trunking

SMS Marketing

SMS Messaging

Text to Speech

Third-Party Integrations

Two-Way Audio & Video

Unified Communications

Video Call Recording

Video Conferencing

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

BroadVoice Cloud PBX

Web-based

iPad

Android

Windows

iPhone

Dialpad

Metered

Standard

Business Owner

Now my account price almost doubled and I had to negotiate a smaller package with support.

HR & Business Coordinator

Our desktop phones are easy to use but we need to better improve our external microphones and speaker system.

Office Manager

Easy to use, just like a landline phone, and has many interoffice features that are helpful as well such as call forwarding for after hours calls, etc.

Ease of Use

Pricing

Small Business

Freelancers

Mid-size Business

Broadvoice

Issues with support, not understanding everything going on and arguing with you know what was done, lack of notes on their side of same issues .

owner-CEO

They have good phone & customer support with quick results.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Active Directory Integration

Alerts/Escalation

Audio Calls

Audio/Video Recording

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Caller Profiles

Call Scheduling

Call Scripting

Call Tagging

Call Tracking Metrics

Campaign Management

Custom Greetings/Messages

Dashboard

Electronic Signature

Employee Activity Monitoring

Event Scheduling

Event Triggered Actions

For Cloud Phone Systems

Inbound Call Center

International Calling

Manual Dialer

Multiple Scripts

Outbound Call Center

Phone Key Input

Predictive Dialer

Presentation Streaming

Progressive Dialer

Project Management

Quality Management

Real-Time Chat

Remote Access/Control

Remote Support

Scheduled Recording

Screen Sharing

Softphone

Survey/Poll Management

Task Management

Time Zone Tracking

Two Way Audio & Video

Video Chat

Virtual Voicemail

Voice Customization

Most reviewers indicate GoTo Connect offers strong value for money due to reasonable, transparent, and all-inclusive pricing that supports cost savings. Some users report the service can become expensive with multiple devices or lines, and mention occasional unclear billing.

Value for money

Reviews for GoTo Connect come from a wide variety of industries, including financial services (9% of reviewers), management consulting (7%), and insurance (6%). The most frequent use case for GoTo Connect cited by reviewers is remote work (32% of reviewers).

GoTo Connect

RingEX

8x8 Work

Vonage Business Communications

RingCX

Ooma Office

Grasshopper

CloudTalk

800.com

Phone System

Customer Engagement

Complete CX

Contact Center

Reliance on internet stability

Concierge Representative

It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home.

Project Manager

It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls.

76% of reviewers feel negative about Internet Connection Issues. Reviewers report that the software’s dependence on a stable internet connection leads to frequent disruptions in phone and meeting services during outages or slow speeds. They say call quality and reliability are directly affected by their network and router compatibility, causing dropped calls and service interruptions. Users indicate that any internet hiccup impacts their ability to communicate, and they express frustration with the lack of hard line alternatives and recurring connectivity problems.

Persistent technical glitches

39% of reviewers feel negative about Bugs and Issues. Reviewers mention recurring bugs in both mobile and desktop apps, including crashes, unresponsive interfaces, and slow problem resolution. They say troubleshooting is difficult and daily technical issues accumulate over time, impacting reliability. Users report that support for bug fixes is often slow, and they experience frustration with the frequency of glitches and the need for repeated intervention. They indicate that these persistent issues hinder their overall satisfaction with the software.

Complex and unreliable billing

Executive Assistant to the President

We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied.  

65% of reviewers feel negative about Billing Issues. Reviewers say billing is often confusing, with unexpected charges, difficulty canceling accounts, and inconsistent communication from the billing department. They report slow responses to invoice disputes, unauthorized charges, and ongoing fees after cancellation requests. Users indicate frustration with lack of transparency in pricing, unclear account management, and challenges accessing billing support. They mention experiences of double billing, incorrect quotes, and delayed resolution of billing-related problems.

Inconsistent call handling

56% of reviewers feel negative about Call Management. Reviewers report frequent dropped calls, glitches in mobile and desktop apps, and difficulty transferring calls between extensions. They say features like caller ID, call logs, and agent status are unreliable or missing, making it hard to track and manage calls effectively. Users indicate problems with call forwarding, hold functions, and notification alerts, which disrupt workflow and customer communication. They express dissatisfaction with limited reporting and troubleshooting options for call-related issues.

Flexible small business solution

97% of reviewers feel positive about Small Business suitability. Reviewers appreciate the software’s scalability, allowing their businesses to grow without worrying about outgrowing the communication platform. They mention affordable pricing and robust features that support both office and mobile needs. Users say the system adapts well to frequent office moves and distributed teams, and they value the ability to add features as their business expands. They report that the platform offers a professional image for small companies and helps them manage communication efficiently.

Comprehensive communication tools

Research assitant

The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time.

88% of reviewers feel positive about Meeting and Communication. Reviewers indicate the platform streamlines virtual meetings, conference calls, and internal collaboration. They appreciate features like screen sharing, call transfers, and multi-channel communication, which help connect remote teams and clients efficiently. Users say the system’s ease of setup and ability to manage meetings from anywhere saves time and reduces hassle. They value the ability to access all communication channels in one place, making it easier to stay connected and productive.

Accessible training resources

86% of reviewers feel positive about Training and Learning Curve. Reviewers say onboarding is supported by comprehensive training sessions, video tutorials, and simplified instructions. They appreciate that the system is easy to learn for both new and experienced users, with intuitive management tools and guidance available when needed. Users report that the platform is suitable for self-teaching and team training, and they value ongoing support to enhance their experience. They indicate that the learning curve is manageable and does not require extensive technical expertise.

Intuitive user experience

IT Infrastructure Analyst 

Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels.

97% of reviewers feel positive about Ease of Use. Reviewers indicate the software’s interface is straightforward and intuitive, making setup and daily management simple even for those with limited technical skills. They appreciate the graphical tools for configuring phone systems and value the ability to access features across multiple platforms. Users say the cloud-based nature enables easy remote access and changes, and they find tutorials and fact sheets helpful for onboarding. They report that after initial familiarization, navigating and customizing the system becomes effortless for all team members.

BroadVoice Cloud PBX vs GoTo Connect Comparison (2026)

BroadVoice Cloud PBX vs GoTo Connect Comparison (2026)

BroadVoice Cloud PBX

GoTo Connect

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives