Cloud PBX is a cloud-based phone system designed to help midmarket businesses increase customer engagement with call forwarding, voicemail notifications, and unified messaging tools. The platform lets users connect existing voice over internet protocol (VoIP) and other IP phones to the internet to route recorded voice messages to multiple destinations.
Key features of Cloud PBX include web conferencing, virtual extensions, SIP trunking, and call recording. The automated dialing platform integrates with landing pages, affiliate sites, customer relationship management (CRM) systems, and lists, helping to streamline outbound calls and increase agent productivity. Cloud PBX allows teams to send text messages and emails with call back links in case of no-answers, disconnected numbers, answering machines, and busy signals.
Cloud PBX’s direct inward dialing (DID) functionality enables enterprises to use local and toll-free numbers to handle cold calls and international call forwards to personal phones while traveling, eliminating long distance charges. The solution offers number porting and voice termination tools to help teams provide high quality voice services.
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