Intermedia Unite vs Zoom Phone

Wildix

Slack

Microsoft Teams

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

president

Intermedia's ready and immediate answers to all of our support questions make us look good and make it much more enjoyable for us to provide top-notch service to our customers.

Owner

I have had excellent tech support especially when we moved, Intermedia made sure the system was working to its full potential.

Award-winning cloud-based unified communications platform for small businesses. It enables users to be more productive by integrating several collaboration tools like PBX phone system, video conferencing and chat into a seamless experience. Unite is backed by J.D. Power-certified 24/7 support.

Access Controls/Permissions

Activity Dashboard

Agent Interface

AI Copilot

Alerts/Notifications

Auto-Dialer

Automated Routing

Automatic Call Distribution

Calendar Management

Call Center Management

Call Conferencing

Caller ID

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Tracking

Call Transfer

Campaign Management

Chatbot

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Data Import/Export

Document Storage

Electronic Faxes

Email Management

Fax Management

File Sharing

File Transfer

Generative AI

Group Messaging

Interaction Tracking

Live Chat

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Online Voice Transmission

Performance Management

Quality Management

Queue Management

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reporting/Analytics

Screen Sharing

Single Sign On

SIP Trunking

SMS Messaging

Social Media Integration

Third-Party Integrations

Two-Way Audio & Video

Unified Communications

Video Call Recording

Video Conferencing

Video Streaming

Video Support

Virtual Backgrounds

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workforce Management

Most reviewers indicate Intermedia Unite offers significant cost savings and appreciate its clear, consistent billing. Most users consider the pricing reasonable and value the included features. Some users report Unite feels less flexible and outdated compared to alternatives.

Value for money

Reviews for Intermedia Unite come from a wide variety of industries, including financial services (9% of reviewers), health, wellness and fitness (8%), and information technology and services (7%). The most frequent use case for Intermedia Unite cited by reviewers is small business VoIP and phone systems (59% of reviewers).

Proprietary

Intermedia Unite

Web-based

iPad

Android

Windows

iPhone

RingEX

Nextiva

Unite Pro

Unite Enterprise

Operations

What I most like about this platform is the text capabilities and when I have a voicemail, it can be listened to through the app as well as a voice file sent to my email address, with voice transcription

Integrations are limited compared to modern UCaaS platforms, making workflows harder to automate.

Call quality can be inconsistent, especially during peak hours, which undermines reliability.

Associate Attorney

Through no fault of intermedia or [sensitive content hidden], our firm waited to update our phone systems.

Sales Director

It's scallable so that I can add or reduce my number of users according to our business plans.

sometimes when the mobile app is updated it gets glitchy (dropped calls)

sensitive content hidden] is one of the best customer service agents our law firm has ever dealt with.

Managing Partner

Super nice functionality and even with heavy accents, you can always listen to the VM when the transcription doesn't "get it" word for word.

Network Consultant and Engineer

As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me.

Customer Service & Project Manager

the most impactful features have been the video conferencing, SMS messaging on chat, mobile App and being able to transfer a call from my desk phone to mobile app.

Being able to communicate in multiple ways - chat, sending screen shots and files, phone calls, online meetings, recorded meetings.

VoIP Specialist

Keeps getting better each year - glad they are on a path of growth.

Director of Parish Life

The installing company added the Intermedia products, switched out the analog phones to Voip phones and had us running in a very short time, with minimal down time.

Accounting Manager

Feature that was most important to our group was being able to easily "brand" all of our outgoing calls with our one main office phone number.  

Manager

Our remote staff is able to use their mobile phone to receive, make and transfer calls from our main number.  

Technical Director

Unite has enabled our team to stay in touch and fully functional even when we have to operate remotely - no small feat for a tiny firm.

Recruitment manager

It's server is weak, the connection will keep rebooting, which will eventually affect the operation if it is a large-volume one

The desk phones function perfectly and have great call quality, along with an extensive suite of standard features.

Operations Lead

It took us a few days to adjust and find a few features we had become accustomed to- but the only real dissapointment so far is the lack of control on the whisper feature.

I wish that our automated alerts for wake-up calls would work with the after-hours service that we have set up.

Office Manager

I feel like I can stay on top of my business even when I’m not available with the voicemail notices and texting.

The system can be complicated to utilize and we do have a fair number of calls that have poor connection or cut in and out.  

Pres

I would like an easier way to set a ring tone that helped differentiate between an intercom call and an outside caller

President\Managing Partner

We don't have the ability of visually seeing how many callers are parked.

owner

Able to use the app on my cell phone and have an extra phone in my second home in Europe

Owner/CEO

We use Intermedia for our Voip system and it is very user friendly and does everything that we need for our business.

Dietitian

There is always someone available to answer your calls, and they return calls right away and email as well keeping you on track of your needs.

Could be more flexibility in scheduling "away" voicemails for lunch hours

Corporate Secretary/Treasurer

The only con we currently experience is within an area of minimal or limited internet and Internet Service Provider options.

However, after having several users doing a calling activity at the same time, the connections starts to fail

Principal

Intermedia Unite is a very clean, easy-to-use interface compared to other VOIP providers we've had in the past. When we have needed support, their team is very responsive and well-trained, and they escalate to the next tier without delay when that is necessary.

Occasional problems with the connection, and the fact that you must re-boot the phones periodically.

CSR Mgr

Making changes can be either over web page for Unite or direct to Yealink phone.

IT Manager

There are several new features that help make things more efficient compared to the previous Callscape app.

Integration with the mobile app is the most convenient aspect of the unified product.  

Office Coordinator

The mobile configuration also helps with remote access.

We had computer access to the system during covid and transitioning to a new location.  

President

Need call history delete function which means call management

Executive Recruiter

I like the quality and quick connection of the telephony features.  

We have been using Intermedia for our VOIP phone system for 3 1/2 years.

Response to trouble tickets is quick if they can't solve an issue directly over the phone.

The only thing we have had a problem with is ROUTERS on remote phones.  

Takes some time to understand the layers to build and change features.

Practice Administrator

However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes.  

Agency Owner

I like how I can answer and make calls as if I am in the office.

Director of Human Resource 

That I’m able to log on any computer and gain accessing

Manager 

The remote operation was a necessary for our remote offices.

We love Intermedia Unite because of its power and flexibility, we well as its reliability.  

Customer service is immediately responsive to our calls and resolves issues promptly.  

Phone and Internet

Call Management

Bugs and Issues

Voicemail and Voice

Features

Call Quality

Customer Support

Video and Chat

Office and Remote Work

User Interface

Small Business

Freelancers

Mid-size Business

Large Enterprises

Most reviewers indicate Intermedia Unite offers significant cost savings compared to other providers and appreciate its clear, consistent billing. They find the pricing reasonable and value the inclusion of attractive features for small businesses within the standard plans. Users say hardware pricing is competitive and appreciate the flexibility to customize services based on their needs. Some reviewers feel the platform delivers reliable service and support for the price. A few users report Unite feels less flexible and outdated relative to similarly priced alternatives, but most consider it a good value overall.

Intermedia

Zoom Workplace

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Meet

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Intermedia Unite vs Zoom Phone Comparison (2026)

Intermedia Unite

Zoom Phone

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives