Momentum vs 3CX

Microsoft Teams

RingEX

8x8 Work

MiVoice Business Solution

Zoom Phone

Cisco Unified Communications Manager

Compare Momentum and 3CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Momentum Telecom is a leading service provider of cloud communications and collaboration solutions. It helps deliver integrated voice, video, and data solution that’s mobile, flexible and future proof, enabling employees to communicate freely with customers and partners in real-time.

Automatic Call Distribution

Call Center Management

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Live Chat

Reporting & Statistics

Reporting/Analytics

SIP Trunking

Third-Party Integrations

Unified Communications

Video Conferencing

VoIP

Momentum

Web-based

Network Engineer

The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective.

Data and Operations Manager

The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.).

Integrator

We have used several different phone providers throughout the years at our customer sites and none have been as stable and easy to administer as G12. The integration with Teams is excellent.

Senior Systems Engineer

Great throughout the process and post install support has been fantastic.

Sales and Mareting

G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12 usually has a solution or reasonable workaround.

Manager

They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence. Not to mention they have the lowest cost compared to their competitors.

veterinarian

The third party application used for voice-to-text translation for voicemails is terrible, most times the text it produces does not make any sense.

Web Developer

The phones we have from G12 have lots of features, and customer service is great when I've needed help.

IT Administrator

Really nice people and very helpful. Always responded quickly.

Paralegal

The thing I like most about this software is that it is easy to use.

IT Resource Consultant

The G12 staff are experienced and make life easy. The integrations with MS are the best I've worked with & reduce costs while increasing support.

Call transfers can be a little tricky sometimes. The speed dial buttons are annoying to program when you have lots of users.

Cash Treasury Management Service Specialist

User Friendly and the feature of seeing names of those calling in and if there isn't a name associated then over 90% of the time there is a number associated that I can research where it came from.

IT Consultant

G12 does an excellent job at retaining customers.

Branch Manager

The ease of customer service and consistency of service.

Sales/Marketing/Admin

This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green).

It is overall very easy to use and if there are issues, you submit a ticket or call and you are able to get the issues or answers to questions quickly.

IT Manager

When there is an issue, communication with team to find a solution is very quick.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP telephony, voice & video calling, messaging, and more. The activation code onboarding functionality lets users create phone records without a phone’s MAC address.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Activity/News Feed

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio Capture

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Autoresponders

Blended Call Center

Calendar Sync

Call Conferencing

Call Disposition

Call Logging

Call Queues

Call Reporting

Call Scripting

Call Tracking

Callback Scheduling

Caller Profiles

Chat Transcript

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Branding

Customizable Caller ID

Customizable Reports

Dashboard

Data Import/Export

Drag & Drop

Employee Directory

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Offline Form

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Predictive Dialer

Proactive Chat

Progress Tracking

Progressive Dialer

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recording

Ring Groups

Screen Sharing

Search/Filter

Single Sign On

SMS Marketing

SMS Messaging

Social Media Integration

Speech-to-Text Analysis

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Android

Linux

Windows

iPad

iPhone

Call Center Customer Service Representative 

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

Estimator

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Software Developer | Network Engineer

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Freelencer

Technical support was outstanding in assisting with the troubleshooting and setup.

I highly appreciate 3CX's compatibility with multiple SIP platforms and I really like the option of adding multiple profiles which can be very useful when working in multiple work environments.

Vice President Of Technology & Operations

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.

Owner

It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Student

3CX was a good start for my lab's VoIP controller, it covered the bases in terms of operating physical phones, and was a great learning experience.

Person

Great, ease of use, cost savings and mobility is the ticket in the modern world.

Customer Service & Inside Sales Manager

The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.

Insurance Executive

We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.

manager

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.

Professional Photographer

I like to use in windows and works wonderful with SIP Extensions without problems.

It can be slow and it's closed-source, which really annoys us.

Director

Errors trying to open the platform even though firewall off. Not sure the difference between the "management interface" and the "webclient.

Risk Operations Analyst

I like that this caters to be a substitute for a physical telephone within my organization. It is fast and easy to use more importantly, I could easily access it through my phone using the app.

The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.

Network Manager

The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

Momentum vs 3CX Comparison (2026)

Momentum

3CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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