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3CX
5
279
4
131
3
39
2
10
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web & mobile-based (Android, iOS) communications system.
Table of Contents
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3CX - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
3CX overview
Based on 467 verified user reviews
What is 3CX?
By industry, 3CX reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for 3CX cited by reviewers is telephony (46% of reviewers).
What do users say about 3CX pricing?
Most reviewers indicate that 3CX delivers strong value for money, with cost-effective licensing and many advanced features included for free. However, some users report that certain features require higher-priced plans and that pricing can become confusing or expensive as needs grow.
What are the most popular integrations for 3CX?
The 3CX integration most frequently cited by reviewers is Gestionale sul Web, an enterprise resource planning product rated 5.0 out of 5 for its integration with 3CX.
Starting price
per year
Pros & Cons
Cloud Deployment
VoIP
Ease of Use
Call Connection
Features
Unreliable call connectivity
3CX’s user interface
3CX review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.4
Customer support
4.1
Reviews sentiment
What do users say about 3CX?
Users report that 3CX offers significant cost savings, flexible licensing, and a wide range of features, making it appealing for businesses of various sizes. They find it easy to manage calls, integrate with CRMs, and support remote work, with options for both desktop and mobile use. Many appreciate the intuitive interface and regular feature updates, though some mention a learning curve and occasional bugs.
They say customer support and documentation can be inconsistent, and frequent updates sometimes disrupt workflows. Some note that advanced customization is limited, and technical issues or compatibility problems may arise, especially with certain devices or network setups.
Select to learn more
Who uses 3CX?
Based on 467 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
3CX's key features
Most critical features, based on insights from 3CX users:
All 3CX features
Features rating:
3CX alternatives
3CX
Starting from
350
Per year
Ultatel Cloud Business Phone System
Starting from
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/user
Per month
800.com
Starting from
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Per month
Ringover
Starting from
29
/user
Per month
3CX pricing
Pricing plans
Pricing details:
User opinions about 3CX price and value
Value for money rating:
To see what individual users think of 3CX's price and value, check out the review snippets below.
Bien C.
Systems and Service Operation Analyst
Kristan L.
Architect
3CX integrations (21)
Integrations rated by users
We looked at 467 user reviews to identify which products are mentioned as 3CX integrations and how users feel about them.
Integration rating: 4.6 (15)
“needs to work together”
Darren B.
Admin
Integration rating: 5.0 (14)
Integration rating: 4.1 (8)
Integration rating: 4.5 (4)
“Calendars & emails almost all default to the Outlook model, which our firm had used for many years.”
Jim R.
Of Counsel
Integration rating: 3.7 (4)
Integration rating: 4.5 (4)
3CX customer support
What do users say about 3CX customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of 3CX customer support.
A number of users highlight fast, helpful responses from 3CX support and praise their willingness to go the extra mile.
Multiple users appreciate the accessible support portal, knowledge base, and friendly assistance during setup and troubleshooting.
Certain users report slow response times, difficulty reaching support, or lack of direct access to 3CX for assistance.
A limited number of users mention high support costs, inconsistent vendor support, and challenges with ticket resolution.
Support options
Training options
To see what individual users say about 3CX's customer support, check out the review snippets below.
“Backing from the producer is essentially exceptional as there information base and backing group go the extra mile to help you.”
Aphiwe D.
Freelencer
“Any issues we have are quickly resolved with their customer support team.”
Emma J.
Administrative Specialist
“There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.”
Laurent B.
Manager
3CX FAQs
3CX has the following typical customers:
Freelancers, Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What is 3CX used for?
3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps. 3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging. 3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number. 3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser. Also included are tools for remote control and assistance, and for feedback collection.
Q. Does 3CX support mobile devices?
3CX supports the following devices:
Android, iPhone, iPad
Q. What level of support does 3CX offer?
3CX offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat
