3CX Pricing, Features, Reviews & Comparison of Alternatives

3CX

Hosted PBX with CRM integration and mobile apps

4.48/5 (216 reviews)

3CX overview

What is 3CX?

3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, instant messaging, and native mobile apps.

3CX includes softphones for Windows and Mac, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging.

3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number.

3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser. Video conferencing is free for up to 10 participants, with no per-user licensing or limit on the number of user accounts, and pricing is based on the number of participants per call. Also included are tools for remote control and assistance, and for feedback collection.
www.3cx.com

Pricing

Starting from
€350
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Czech, Danish and 13 other languages, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
3CX screenshot: See all your team in one unified management console. Avoid unnecessary call transfers or voice mail tags, and make managing and working with remote employees easier than ever. 3CX: The Future of Communications Today3CX screenshot: 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication.3CX screenshot: With 3CX WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website. 3CX screenshot: 3CX’s Unified Communications solution sets itself apart with its easy installation and management. Setup takes minutes; the phone system will run on-premise on an existing Windows or Linux machine and can be virtualized on Hyper-V, VMware or KVM.3CX screenshot:  3CX PRO offers a simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.3CX screenshot: 3CX features native Android and iOS business VoIP apps completely free at no extra add-on cost. Increasing productivity, and make sure you never miss a call again!

3CX reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.5
  4.4
  4.3
Ryan Geiger

The best VoIP phone system for small businesses

Used daily for 2+ years
Reviewed 2019-11-29
Review Source: Capterra

We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Pros
The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Cons
Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Response from 3CX


Sincere thanks for your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ALEXANDER FONSECA

Serves small businesses very well for free.

Used daily for 1-2 years
Reviewed 2020-01-18
Review Source: Capterra

In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Pros
• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

Cons
• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Response from 3CX


We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created?
Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app.

Nonetheless, thank you for your feedback. I will forward this to the development team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Esteban Gomez Nuñez

It works very well

Used daily for less than 6 months
Reviewed 2020-05-26
Review Source: Capterra

The overall experience is very good compared to other SIP applications, I see it very robust for office work.

Pros
I highly appreciate 3CX's compatibility with multiple SIP platforms and I really like the option of adding multiple profiles which can be very useful when working in multiple work environments. I particularly use it with a Grandstream UCM 6202 IP PBX.

Cons
One point that I don't really like is that the user interface can be very small and difficult to read the buttons.

Response from 3CX


Thank you for your feedback we will pass it on to the UX Developers

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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David Lemcoe Jr.

Effective Phone System For Small, Simple Offices

Used weekly for 2+ years
Reviewed 2019-01-24
Review Source: Capterra

For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

Pros
The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward. The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Cons
3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension. Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent. 3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help. SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is. Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Sam Houk

3CX Phone software review

Used weekly for 6-12 months
Reviewed 2020-03-25
Review Source: Software Advice

I definitely enjoy working and managing 3CX. It makes managing and monitoring my calls in a busy modern workplace a breeze!

Pros
I really like their phone console. It allows everyone to easily manage and monitor their calls throughout the busy work day. That is the best part of their tool.

Cons
The way that phones interface with the management software can sometimes be flaky. Especially when it comes to the timecode functions.

Response from 3CX


Thank you for your feedback. We will look into improving timecode functions

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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3CX pricing

Starting from
€350
Pricing options
Free
Free trial
One time license
Subscription
View Pricing Plans

30-day free trial, no credit card required.

Pricing is based on the number of simultaneous internal and external calls made, with support for an unlimited number of extensions.

3CX features

CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Chat
Communication Management
Conferencing
Instant Messaging
Video Conferencing
Voice Mail

API (219 other apps)
Activity Dashboard (129 other apps)
Automatic Notifications (105 other apps)
Caller ID (83 other apps)
Contact Management (89 other apps)
Real Time Notifications (79 other apps)
Real Time Reporting (83 other apps)
Reporting & Statistics (132 other apps)
Third Party Integration (158 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for 3CX

Key features of 3CX

  • Barge in, listen in & whisper
  • CRM integrations
  • Call logging
  • Call parking, pickup and transfer
  • Call pop-ups
  • Call queueing
  • Call queuing
  • Call recording
  • Classroom features - surveying and feedback
  • Click-to-call
  • Colleague statuses
  • Digital receptionist/IVR
  • Faxes converted to PDF
  • Instant messaging
  • Meeting recording
  • Message waiting indicator
  • Microsoft Outlook integration
  • Queue reporting
  • Real time statistics
  • Remote assistance
  • SLA alerting/reporting
  • Scheduled backup
  • Screen sharing
  • Voicemails forwarded to inbox
  • Web video conferencing
  • iOS and Android apps
View All Features

Benefits

Native iOS and Android apps allow users to make free calls to the office, and receive calls without the need to give out their personal phone number.

Customizable statuses enable users to see which colleagues are available and who should not be disturbed.

Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.

CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.

Inbound faxes are converted to PDF, and voicemails to sound files, both of which are forwarded to users’ inboxes.