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3CX

4.4
(406)

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3CX communications system. Web & mobile apps (Android, iOS)

(33)

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3CX Pricing, Features, Reviews and Alternatives

3CX FAQs

Q. What type of pricing plans does 3CX offer?

3CX has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of 3CX?

3CX has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does 3CX support?

3CX supports the following languages:
Chinese (Simplified), English, French, German, Italian, Polish, Portuguese, Russian, Spanish


Q. Does 3CX support mobile devices?

3CX supports the following devices:
Android, iPad, iPhone


Q. Does 3CX offer an API?

No, 3CX does not have an API available.


Q. What other apps does 3CX integrate with?

3CX integrates with the following applications:
Vtiger CRM, Kommo, Microsoft Outlook, Zoho CRM, MongoDB, Act!, ConnectWise CPQ, Freshsales, Microsoft Teams, Freshdesk, Salesforce Sales Cloud, Google Contacts, Microsoft 365, Bitrix24, HubSpot CRM, Zendesk Suite


Q. What level of support does 3CX offer?

3CX offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat

3CX product overview

What is 3CX?

3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.

Key benefits of using 3CX

Native iOS and Android apps allow users to make free calls to the office, and receive calls without the need to give out their personal phone number.

Customizable statuses enable users to see which colleagues are available and who should not be disturbed.

Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.

CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.

Live chat with website visitors. Easily switch to a call or video.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Live Online
Videos
Webinars
In Person

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3CX pricing information

Value for money

4.4

/5

406

Starting from

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No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

3CX features

Functionality

4.4

/5

406

Total features

110

13 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
API
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Chat/Messaging
Contact Management

Functionality contenders

3CX users reviews

Overall Rating

4.4

/5

406

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.49/10
Rating distribution

5

4

3

2

1

249

117

28

8

4

Pros
The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.
Cons
The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.
We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.
It can be slow and it's closed-source, which really annoys us.

Overall rating contenders

KB
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Kelsey B.

Information Technology Specialist

Public Safety, 11-50 employees

Review source

Overall Rating

More Bang for Your Buck!

Reviewed 4 months ago

Transcript

Kelsey B.: My name's Kelsey, and I'm an IT specialist for a volunteer fire department in rural south...

Vendor response

Hello Kelsey! Thank you for your video review of 3CX. We're happy to hear about your positive experiences and appreciate you taking the time to share them in a video format!

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Mario M.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Your phone - everywhere

Reviewed 7 months ago
Pros

Working from anywhere or from any device, seamlessly integrated with our Microsoft 365 system.

Cons

Occasional issue after upgrade (missed note under release for some feature change).

Vendor response

Hi Mario, thank you for your positive review on 3CX! We are glad to hear that 3CX has helped you easily manage your work-related needs. Our primary focus is to provide seamless features for your convenience! For any issues you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: customers@3cx.com

AF
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ALEXANDER F.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Serves small businesses very well for free.

Reviewed 4 years ago

In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Pros

• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

Cons

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Vendor response

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find...

MF
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Martin F.

Machinery, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Unexpected we only came this far with telephone center software

Reviewed 2 years ago

Coming from a a conventional VOIP system, it surprises me the software VOIP versions looks so 2010 in functionality and quality.

Pros

Recording feature, easily copy-paste phone number or directly call them when phone number is marked.

Cons

Sound quality of the calls is horrible, lots of restarts needed to keep functionility up, calls are randomly abandoned/cut off, sometimes it does not let you pick the phone or transfer calls and a restart is needed (currently multiple times a day). Part of the problems could be related to our network, but surely not all. Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity. Also it does not detect of one is busy with an MS Teams or Zoom call, so regularly you can get double calls if you forget to adjust your status (also accounts they other way I have to admit).

Vendor response

Hi Martin, We are sorry to hear that your experience with 3CX was not the best. Audio quality issues however can be caused by many factors, most of which are not directly related to the software itself. To name some, depending on how you used our system, this could have been caused by insufficient bandwidth or bad WiFi reception, faulty or low-quality headset/handset, insufficient server hardware where 3CX was installed, and more. We would like to suggest you give the system another spin around the block and if you run into similar issues, come in contact with us via our forums or our Support Department to investigate the cause of your issue properly and help you come up with a solution.

nt
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natia t.

Retail, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simplifies comminications.

Reviewed 4 months ago

Overall 3CX is very useful software that is irreplaceable for me.

Pros

I use 3CX daily because i have to contact colleagues during working process. 3CX is my right hand that saves my time a lot. It is really easy to use. Configuration is easy as well.

Cons

Sometimes during transferring a call it freezes and i have to reload it.

Vendor response

Hey Natia! Thank you for your review. We're pleased to hear that 3CX is a vital tool in your daily work, saving you time and proving easy to use and configure. About the freezing during call transfers, this might be due to several factors. We recommend reaching out to 3CX system administrator in your company to investigate this issue. It's great to know that overall, you find 3CX very useful and irreplaceable! :)

TM
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Tialee M.

Accounting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use

Reviewed 2 years ago
Pros

The software is easily maneuvered, the calls are made once dialled out and the software gets updated frequently. The calls are recorded and recording produce in approximately and hour after completed. You can easily tap in and monitor a call that an agent is on as well as it provides a chat feature.

Cons

What i liked least about this feature is that there was an issue when you log break there is no way of monitoring how long you were logged for. Unless it's done by the master controller 3cx.

Vendor response

Hi Tialee. Thank you so much for the 5-star review! We are super glad to hear 3CX provided you with the flexibility and cost-efficiency to help your business.

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