App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

3CX Logo

3CX communications system. Web & mobile apps (Android, iOS)

Last updated: February 2025

visit website

Table of Contents

3CX - 2025 Pricing, Features, Reviews & Alternatives

What is 3CX?

3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.

3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging.

3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number.

3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser. Video conferencing is free for up to 25 participants, with no per-user licensing or limit on the number of user accounts, and pricing is based on the number of participants per call. Also included are tools for remote control and assistance, and for feedback collection.

Benefits of using 3CX

• Native iOS and Android apps allow users to make free calls to the office and receive calls without the need to give out their personal phone number.
• Customizable statuses enable users to see which colleagues are available and who should not be disturbed.
• Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.
• CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.
• Live chat with website visitors. Easily switch to a call or video.

Starting from

195

Per year

view pricing plans
start trial
book a demo

3CX's key features

Most critical features, based on insights from 3CX users:

Call Routing
Call Center Management
VoIP Connection
Mobile Access
Call Transfer
Caller ID

All 3CX features

Features rating:

Call Queues
Contact Management
Customizable Branding
Contact Database
Calendar Sync
Screen Sharing
Call Scripting
Multi-Channel Communication
Automated Attendant
Real-Time Notifications
Multi-User Collaboration
Virtual Call Center
Performance Management
Predictive Dialer
Support Ticket Management
Proactive Chat
Activity Dashboard
Real-Time Analytics
Automatic Call Distribution
Real-Time Chat
Online Voice Transmission
Real-time Consumer-facing Chat
Reporting/Analytics
Computer Telephony Integration
Call Logging
Chat/Messaging
File Sharing
Communication Management
Call Monitoring
Voice Mail
Access Controls/Permissions
Audio Calls
Call Recording
Recording
Transcripts/Chat History
Collaboration Tools
Customizable Caller ID
Video Conferencing
Alerts/Notifications
Automated Routing
Real-Time Updates
Call Conferencing
Purchasing & Receiving
Live Chat
Call Tracking
Reporting & Statistics
Meeting Management
Caller Profiles
Task Management
Virtual Extensions
VoIP
Video Call Recording
Real-Time Data
Queue Management
Real-Time Monitoring
Unified Communications
Two-Way Audio & Video
Transfers/Routing
Ring Groups
Search/Filter
Single Sign On
SIP Trunking
SMS Marketing
SMS Messaging
Social Media Integration
Third-Party Integrations
Speech-to-Text Analysis
SSL Security
Text to Speech
Surveys & Feedback
Customizable Reports
Customer History
CRM
Conferencing
Chat Transcript
Callback Scheduling
Call Reporting
Call Disposition
Blended Call Center
Autoresponders
Auto-Dialer
Audio/Video Conferencing
Audio Capture
Archiving & Retention
API
Alerts/Escalation
Activity/News Feed
Activity Tracking
Progressive Dialer
Progress Tracking
PBX
Outbound Call Center
On-Demand Recording
Offline Form
Multi-Language
Monitoring
Manual Dialer
IVR
Interaction Tracking
Inbound Call Center
For Cloud Phone Systems
File Transfer
Fax Management
Employee Directory
Drag & Drop
Data Import/Export

3CX awards

3CX alternatives

visit website

Starting from

195

Per year

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
JustCall logo
4.2
(213)
visit website

Starting from

19

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zoho Voice logo
4.0
(45)
visit website

Starting from

34

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Convoso logo
4.5
(355)
visit website

Starting from

90

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

3CX pricing

Value for money rating:

Starting from

195

Per year

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range
view pricing plans
start trial

3CX integrations (66)

Integrations rated by users

We looked through 437 user reviews, to identify which products are mentioned as 3CX integrations, and what is the users perception.

Integration rating: 4.3 (3)

it's a nice to have where a caller can be identified as a contact and their details would be linked.

AvatarImg

Robert Devitt

Head of IT

Integration rating: 4.0 (1)

Cisco allows me to establish a virtual private connection from my remote computer at the company. Without it, I can't access the data I need to do my job.

AvatarImg

Anonymous Reviewer

Téc de telecomunicação

Integration rating: 5.0 (6)

Zoho CRM logo
Zoho CRM

Integration rating: 4.5 (2)

Integration rating: 5.0 (2)

Vtiger CRM logo
Vtiger CRM

Integration rating: 3.0 (1)

Twilio logo
Twilio

Integration rating: 5.0 (1)

HubSpot CRM logo
HubSpot CRM

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Xapsys logo
Xapsys

Integration rating: 5.0 (1)

Microsoft Teams logo
Microsoft Teams

Integration rating: 4.0 (1)

3CX support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Live Online
Videos
Webinars
In Person

3CX reviews

Overall rating

4.4

/5

437

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.45/10
Rating distribution

5

4

3

2

1

265

123

33

10

6

Pros
The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.
Cons
The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.
We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.
It can be slow and it's closed-source, which really annoys us.

3CX FAQs

Q. What type of pricing plans does 3CX offer?

3CX has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of 3CX?

3CX has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does 3CX support?

3CX supports the following languages:
German, Polish, Chinese (Simplified), English, Russian, Spanish, French, Italian, Dutch, Turkish, Portuguese


Q. Does 3CX support mobile devices?

3CX supports the following devices:
Android, iPad, iPhone


Q. Does 3CX offer an API?

No, 3CX does not have an API available.


Q. What other apps does 3CX integrate with?

3CX integrates with the following applications:
Vtiger CRM, Kommo, Microsoft Outlook, Zoho CRM, MongoDB, Act!, Jetpack, Pipedrive, Dynamics 365, ConnectWise CPQ, Freshsales, Microsoft Teams, Freshdesk, Salesforce Sales Cloud, Google Contacts, Microsoft 365, Bitrix24, HubSpot CRM, Zendesk Suite


Q. What level of support does 3CX offer?

3CX offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat

Related categories