3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, instant messaging, and native mobile apps.
3CX includes softphones for Windows and Mac, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging.
3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number.
3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser. Video conferencing is free for up to 10 participants, with no per-user licensing or limit on the number of user accounts, and pricing is based on the number of participants per call. Also included are tools for remote control and assistance, and for feedback collection.
Software by 3CXwww.3cx.com