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3CX

3CX communications system. Web & mobile apps (Android, iOS)

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3CX Pricing, Features, Reviews and Alternatives

3CX product overview

Price starts from

145

Per year

Flat Rate

What is 3CX?

3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.

Key benefits of using 3CX

Native iOS and Android apps allow users to make free calls to the office, and receive calls without the need to give out their personal phone number.

Customizable statuses enable users to see which colleagues are available and who should not be disturbed.

Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.

CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.

Live chat with website visitors. Easily switch to a call or video.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Live Online
Videos
Webinars
In Person

3CX pricing information

Value for money

4.3

/5

255

Starting from

145

Per year

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

3CX features

Functionality

4.4

/5

255

Total features

113

13 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Chat/Messaging
Contact Management

Functionality contenders

3CX users reviews

Overall Rating

4.5

/5

255

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.69/10
Rating distribution

5

4

3

2

1

171

58

17

5

4

Pros
The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.
AvatarImg

Jimmi N.

Cons
The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.

RV

Rodger V.

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.

sf

shlomo f.

It can be slow and it's closed-source, which really annoys us.

dh

dan h.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best VoIP phone system for small businesses

Reviewed 2 years ago

We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Pros

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Cons

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Vendor response

Sincere thanks for your feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Serves small businesses very well for free.

Reviewed 2 years ago

In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Pros

• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

Cons

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Vendor response

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great incoming and outgoing calls system

Reviewed 13 days ago

Great software that helped us receive calls or make calls to our customers although support team is in another region.

Pros

Easy to use voip service. Use it for incoming and outgoing calls easily. Recording calls, showing missed calls log, easy to audit.

Cons

Sometimes connection might affect call quality.

Vendor response

Hi there! Thanks for your feedback. We're glad to hear that you're finding so many good different use cases for 3CX!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Effective Phone System For Small, Simple Offices

Reviewed 3 years ago

For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

Pros

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward. The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Cons

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension. Compared to FreePBX and FusionPBX, the ability...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Awesome experience for tele company

Reviewed 2 months ago

Manging a lot of calls will be so difficult without software that will allow you to get back to them when you need it and like 3CX solved this issue perfectly

Pros

The best thing about 3CX is that it will allow you to manage your calls quilty easy

Cons

I would say the only issue I face while using this program is that you need some time to adapt it

Vendor response

Hi there! Thank you so much for sharing your experience with us. We're glad to hear you're satisfied with 3CX and it helps you manage your calls easily.

3CX FAQs and common questions

Q. What type of pricing plans does 3CX offer?

3CX has the following pricing plans:
Starting from: $145.00/year
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of 3CX?

3CX has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does 3CX support?

3CX supports the following languages:
Chinese (Simplified), English, French, German, Italian, Polish, Portuguese, Russian, Spanish


Q. Does 3CX support mobile devices?

3CX supports the following devices:
Android, iPad, iPhone


Q. Does 3CX offer an API?

No, 3CX does not have an API available.


Q. What other apps does 3CX integrate with?

3CX integrates with the following applications:
Vtiger CRM, amoCRM, Microsoft Outlook, Zoho CRM, MongoDB, Act!, ConnectWise Sell, Freshsales, Microsoft Teams, Freshdesk, Salesforce Sales Cloud, Google Contacts, Microsoft 365, Bitrix24, HubSpot CRM, Zendesk


Q. What level of support does 3CX offer?

3CX offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat

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