Momentum vs Dialpad

RingEX

GoTo Connect

Vonage Business Communications

8x8 Work

MiVoice Business Solution

RingCX

Compare Momentum and Dialpad based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Momentum Telecom is a leading service provider of cloud communications and collaboration solutions. It helps deliver integrated voice, video, and data solution that’s mobile, flexible and future proof, enabling employees to communicate freely with customers and partners in real-time.

Automatic Call Distribution

Call Center Management

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Live Chat

Reporting & Statistics

Reporting/Analytics

SIP Trunking

Third-Party Integrations

Unified Communications

Video Conferencing

VoIP

Momentum

Web-based

Network Engineer

The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective.

Data and Operations Manager

The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.).

Integrator

We have used several different phone providers throughout the years at our customer sites and none have been as stable and easy to administer as G12. The integration with Teams is excellent.

Senior Systems Engineer

Great throughout the process and post install support has been fantastic.

Sales and Mareting

G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12 usually has a solution or reasonable workaround.

Manager

They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence. Not to mention they have the lowest cost compared to their competitors.

veterinarian

The third party application used for voice-to-text translation for voicemails is terrible, most times the text it produces does not make any sense.

Web Developer

The phones we have from G12 have lots of features, and customer service is great when I've needed help.

IT Administrator

Really nice people and very helpful. Always responded quickly.

Paralegal

The thing I like most about this software is that it is easy to use.

IT Resource Consultant

The G12 staff are experienced and make life easy. The integrations with MS are the best I've worked with & reduce costs while increasing support.

Call transfers can be a little tricky sometimes. The speed dial buttons are annoying to program when you have lots of users.

Cash Treasury Management Service Specialist

User Friendly and the feature of seeing names of those calling in and if there isn't a name associated then over 90% of the time there is a number associated that I can research where it came from.

IT Consultant

G12 does an excellent job at retaining customers.

Branch Manager

The ease of customer service and consistency of service.

Sales/Marketing/Admin

This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green).

It is overall very easy to use and if there are issues, you submit a ticket or call and you are able to get the issues or answers to questions quickly.

IT Manager

When there is an issue, communication with team to find a solution is very quick.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Access Controls/Permissions

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assessment Management

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Outbound Dialer

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Queues

Call Reporting

Call Scheduling

Call Scripting

Call Tracking Metrics

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Content Management

Conversation Intelligence

Dashboard

Drag & Drop

Employee Directory

Fax Management

File Transfer

Goal Setting/Tracking

Inbound Call Center

Intent Recognition

Knowledge Base Management

List Management

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Natural Language Processing

On-Demand Recording

Onboarding

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Playbooks

Power Dialer

Predictive Dialer

Queue Management

Recommendations

Recording

Sentiment Analysis

Single Sign On

Speech Recognition

Speech Synthesis

Training Management

Visual Analytics

Voice Mail

Voicemail Transcription

VoIP Connection

Dialpad

Android

Windows

iPad

iPhone

Office Manager

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

Associate Pastor

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.

Non-attorney Representative

Overall, I love the product. The ability to create dept's to assist  in monitoring other employees has been exceptionally useful.

Attorney

Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.

Call Center Manager

I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.

It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.

AGENCY OWNER

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.

Director

Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.

Technical Product Manager

This system has a fabulous integrations with google products. I also love that it is completely cloud based.

Tier II Resident Support 

Dialpad is great and easly to use have awesome features! most have for company.

Overall, I am thrilled with the quality of the calls, and the ease of use.

Director, Care Management

Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.

Marketing Coordinator

Every once in a while, there will be some choppy calls, which can be frustrating.

Head of Customer Success

The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.

Owner

Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.

Customer support specialist

The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

Director of Technology & Product

Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.

Dialpad screenshot: Built in Call Transcriber - You do the talking, we’ll handle the rest. Dialpad captures what was said and even tracks action items, keywords, and sentiment in a call summary sent right to your inbox.

Momentum vs Dialpad Comparison (2026)

Momentum

Dialpad

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives