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Dialpad
5
296
4
170
3
53
2
16
1
35
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI-native platform where conversations become action.
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Dialpad - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Dialpad overview
Based on 570 verified user reviews
What is Dialpad?
Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is business phone systems (33% of reviewers).
What do users say about Dialpad pricing?
Users appreciate Dialpad’s competitive pricing and the inclusion of essential features in one tier, and they value transparent, affordable rates. However, some reviewers feel hidden fees and unclear surcharges make the true cost difficult to determine.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Call Management
Text Messaging
Training and Learning Curve
Call Routing
Call Delay
Customer Support
Dialpad’s user interface
Dialpad review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about Dialpad?
Users report that Dialpad offers flexible call management, seamless phone and desktop integration, and helpful features like call recording and transcription. They appreciate being able to manage calls, texts, and conference meetings from multiple devices, and find the user interface generally intuitive and easy to navigate. Many value the ability to keep work and personal communications separate and highlight the convenience of texting and call handoff between devices.
Some say they experience technical glitches, bugs, and occasional connectivity issues, particularly with integrations and updates. They feel customer support is slow and unhelpful, and mention hidden fees and unclear pricing as significant drawbacks.
Select to learn more
Who uses Dialpad?
Based on 570 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Dialpad's key features
Most critical features, based on insights from Dialpad users:
All Dialpad features
Features rating:
Dialpad alternatives
Dialpad
Starting from
27
/user
Per month
RingEX
Starting from
30
/user
Per month
Nextiva
Starting from
25
/user
Per month
Ringover
Starting from
29
/user
Per month
Dialpad pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- International SMS
- Unlimited Office Locations and Ring Groups
- Visual Voicemail
- Call Recording
- Call Forwarding
- * SSO (Okta / Microsoft Azure)
- SLA
- Contact Us With Dedicated Support Number
- Meetings up to 10 Participants
User opinions about Dialpad price and value
Value for money rating:
To see what individual users think of Dialpad's price and value, check out the review snippets below.
Pauline A.
Compliance and Credentialing Support Specialist
Skyler G.
Quality Manager
Dialpad integrations (54)
Integrations rated by users
We looked at 570 user reviews to identify which products are mentioned as Dialpad integrations and how users feel about them.
Integration rating: 4.9 (9)
“Integrating with Salesforce is not important for my role because I am an engineer focused on technical ops, not sales tracking, so syncing visit data to CRM opportunities adds no value to my daily workflow.”
“Not your business Not your business”
Estrella A.
Software Engineer
Integration rating: 5.0 (3)
“Syncing leave schedules directly with calendars ensures project timelines and sprint availability are visible across engineering squads.”
Estrella A.
Software Engineer
Integration rating: 2.0 (3)
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
“We use Teams for all our communication. Having a channel is very helpful.”
“Teams integration helps us remind employees about OKR check-ins, and to access profit directly from the Teams interface.”
Adam G.
Systems Engineer III
Integration rating: 5.0 (2)
“Real-time pipeline alerts, merge request review notifications, and build failure warnings sent directly to engineering Slack channels speed up response times.”
“Real-time notifications keep engineers updated on pending candidate evaluations, assigned scorecards, and interview pipeline shifts directly in daily team channels.”
Estrella A.
Software Engineer
Dialpad customer support
What do users say about Dialpad customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Dialpad customer support.
A minority of users found Dialpad's customer support friendly, helpful, and responsive when resolving setup or onboarding issues.
A large number of users report extremely slow, unresponsive, or evasive customer support, especially for billing and cancellation issues.
Frequently reported by users, support channels are limited, with many forced to use clunky chat or email systems and unable to reach live agents.
Widespread user sentiment highlights unresolved issues, lack of follow-through, and refusal to process refunds or cancellations in a timely manner.
Support options
Training options
To see what individual users say about Dialpad's customer support, check out the review snippets below.
“It has not been great - we have been loyal customers and increased licences however when we tried to reduce them again, they still charge us for the additional licences over 6 months later, and no response from them at all.”
Tracey G.
Operations Manager
“Terrible customer support who make you go through their clunky chat app to accomplish anything, and even then do not help you.”
Isaac J.
CEO
Dialpad FAQs
Q. What is Dialpad used for?
Dialpad is an AI-native platform for customer experience that connects conversations, intelligence, and action across the enterprise. Rather than treating AI as an add-on to a legacy phone system, Dialpad is built from the ground up around Agentic AI — agents that reason through customer and business conversations in real time and carry them to resolution, not just transcribe or summarize them. Dialpad Connect unifies calling, messaging, and meetings for every team, while Dialpad Contact Center brings that same agentic intelligence to support and sales at scale, resolving up to 80% of customer issues autonomously. Every interaction feeds a compounding intelligence layer built on 775M+ AI recaps and counting, governed end-to-end by Dialpad's Guardian layer for secure, enterprise-grade AI operations. Enterprises can validate ROI before scaling through Dialpad's Proving Ground, making Agentic AI adoption a measured decision rather than a leap of faith.
Q. Does Dialpad support mobile devices?
Dialpad supports the following devices:
iPad, Android, iPhone
Q. What level of support does Dialpad offer?
Dialpad offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
