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Dialpad
Cloud communications system for enterprise businesses.
(19)
Dialpad Pricing, Features, Reviews and Alternatives
Dialpad FAQs
Dialpad product overview
What is Dialpad?
Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.
Typical customers
Platforms supported
Support options
Training options
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Starting from
15
Starting from
40
Per month
Flat Rate
Dialpad pricing information
Value for money
4.3
/5
499
Starting from
15
Pricing options
Value for money contenders
Dialpad features
Functionality
4.3
/5
499
Total features
82
15 categories
Most valued features by users
Functionality contenders
Dialpad users reviews
Overall Rating
4.3
/5
499
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.4/10
266
157
48
13
15
Overall rating contenders
Erin R.
Executive Director
Education Management, 1-10 employees
Review source
Transcript
Erin R.: Hi, my name is Erin. I'm an executive director and this is a review for Dialpad, which I give...
JASON O.
Managing Attorney
Law Practice, self-employed
Review source
Transcript
Jason O.: My name is Jason. I'm a senior attorney and realtor, and I give Dialpad a five out of five....
Michael G.
Law Practice, 1-10 employees
Used daily for 2+ years
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Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
I love how this software allows me to transfer from my computer to my mobile phone seamlessly.
Sometimes the calls drop when transferring from data to cellular on active calls.
Wendy B.
Telecommunications, self-employed
Used daily for 6-12 months
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As a newly launched small business, Dialpad has enabled me to provided 24 hour, excellent service to my clients.
The convenience of the set up and implementation.
Can't think of any at this time. Everything about the software has been above my expectations.
Harry R.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.
Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.
Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s...
Cody C.
Museums and Institutions, 51-200 employees
Used daily for less than 6 months
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Concerns that not all calls are connecting. While phone does ring, appears regularly as calls missed where no notifications were delivered for, "calls."
That we could quickly re-establish a live connection with our students.
The variations between applications: Phone, Tablet, Computer. Would prefer an more synonymous view of settings.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
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We love how easy it is for our team to communicate with clients and vendors. It's so great for every one on our team to be able to see call logs and messages.
We see several dropped calls and at times it can be confusing to find messages
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