Momentum vs RingCX

RingEX

Aircall

Grasshopper

8x8 Work

MiVoice Business Solution

Vonage Contact Center

Compare Momentum and RingCX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Momentum Telecom is a leading service provider of cloud communications and collaboration solutions. It helps deliver integrated voice, video, and data solution that’s mobile, flexible and future proof, enabling employees to communicate freely with customers and partners in real-time.

Automatic Call Distribution

Call Center Management

Call Monitoring

Call Recording

Call Routing

Call Transfer

Caller ID

Live Chat

Reporting & Statistics

Reporting/Analytics

SIP Trunking

Third-Party Integrations

Unified Communications

Video Conferencing

VoIP

Momentum

Web-based

Network Engineer

The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective.

Data and Operations Manager

The only complaint is that we are limited to 10 on our phone tree (which may have to do with our subscription level.).

Integrator

We have used several different phone providers throughout the years at our customer sites and none have been as stable and easy to administer as G12. The integration with Teams is excellent.

Senior Systems Engineer

Great throughout the process and post install support has been fantastic.

Sales and Mareting

G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12 usually has a solution or reasonable workaround.

Manager

They have set a benchmark in the industry with their zero wait times and unwavering commitment to excellence. Not to mention they have the lowest cost compared to their competitors.

veterinarian

The third party application used for voice-to-text translation for voicemails is terrible, most times the text it produces does not make any sense.

Web Developer

The phones we have from G12 have lots of features, and customer service is great when I've needed help.

IT Administrator

Really nice people and very helpful. Always responded quickly.

Paralegal

The thing I like most about this software is that it is easy to use.

IT Resource Consultant

The G12 staff are experienced and make life easy. The integrations with MS are the best I've worked with & reduce costs while increasing support.

Call transfers can be a little tricky sometimes. The speed dial buttons are annoying to program when you have lots of users.

Cash Treasury Management Service Specialist

User Friendly and the feature of seeing names of those calling in and if there isn't a name associated then over 90% of the time there is a number associated that I can research where it came from.

IT Consultant

G12 does an excellent job at retaining customers.

Branch Manager

The ease of customer service and consistency of service.

Sales/Marketing/Admin

This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green).

It is overall very easy to use and if there are issues, you submit a ticket or call and you are able to get the issues or answers to questions quickly.

IT Manager

When there is an issue, communication with team to find a solution is very quick.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Archiving & Retention

Audio Capture

Auto-Dialer

Automated Routing

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Conferencing

Call List Management

Call Logging

Call Reporting

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Callback Scheduling

Caller Profiles

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Conversation Intelligence

Conversion Tracking

Customizable Reports

Data Import/Export

Email Management

Employee Database

Employee Management

Employee Scheduling

Event Triggered Actions

Fax Management

Feedback Management

File Sharing

File Transfer

For Call Centers

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Keyword Tracking

Labor Forecasting

Lead Management

List Management

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-User Collaboration

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Predictive Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Scheduled Recording

Screen Capture

Screen Recording

Search/Filter

Sentiment Analysis

Single Sign On

Skills Tracking

Social Media Integration

Survey/Poll Management

Surveys & Feedback

Text to Speech

RingCX

Android

Windows

iPad

iPhone

Striven Business Analyst

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

attorney

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

Internet Operations Manager

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Janna was my technical support representative and she was excellent. She had a great attitude.

Owner

Lackluster support, misleading plan details. Most of these reviews are suspicious.

Senior Account Executive

It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great.

Project Leader/Marketing Professional Commercial Truck Marketing

I enjoy the functionality and ease of use. It's great on desktop or mobile.

QAPI Coordinator 

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered.

President

I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

Business Development

SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well.

Director

Easy navigation with excellent integration across all devices like mobile, desk and laptop.

Office Manager

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Marketing Support Manager

The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers.

Senior Agent 

I like how it is easy to use for communicating with our client.

Transaction Coordinator

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service.

Sometimes it is difficult to integrate with different softwares.

SCheduler

And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Momentum vs RingCX Comparison (2026)

Momentum

RingCX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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