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RingCentral Contact Centre is a multi-channel contact center platform designed to allow customers choose the way they wish to interact. The platform provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers.
Typical customers
Platforms supported
Support options
Training options
Functionality
4.3
/5
164
Total features
86
9 categories
Functionality contenders
Overall Rating
4.3
/5
164
Positive reviews
5
4
3
2
1
88
47
20
5
4
EM
Ericka M.
EK
Eric K.
ca
christine a.
MA
Mohammad A.
GF
Greg F.
JT
Jerry T.
Overall rating contenders
Joshua S.
Attorney at Law
Law Practice, 1-10 employees
Review source
Transcript
Josh: Hi, my name's Josh. I'm a lawyer and law firm partner at a firm I founded. I give RingCentral's...
Sean D.
Marketing Assistant
Computer Software, 51-200 employees
Review source
Transcript
Sean: Hey, I'm Sean, conversion specialist. I give RingCentral Contact Center a five out of five. For...
Katherine L. T.
Verified reviewer
Law Practice, 1-10 employees
Used daily for 2+ years
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We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).
Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.
Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.
Darian P.
Insurance, 201-500 employees
Used daily for less than 6 months
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We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.
So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.
aniss l.
Professional Training & Coaching, 1-10 employees
Used daily for 6-12 months
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Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer;
Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;
Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.
Greg F.
Construction, 1-10 employees
Used daily for less than 6 months
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Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud. As I was getting...
It seems like it has a lot of options in its feature sets.
There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.
Anonymous Reviewer
Verified reviewer
Religious Institutions, 1-10 employees
Used weekly for 1-2 years
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People who call a Prayer line (especially at night) generally are in crisis. RingCentral allows our Prayer Team the ability to meet them in their time of need and provide comfort and assistance in the name of Jesus.
I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team.
It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie with RingCentral, but with those who waste people's time and energy trying to scam them.
Q. Who are the typical users of RingCentral Contact Center?
RingCentral Contact Center has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does RingCentral Contact Center support?
RingCentral Contact Center supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Portuguese, Spanish
Q. Does RingCentral Contact Center support mobile devices?
RingCentral Contact Center supports the following devices:
Android, iPad, iPhone
Q. Does RingCentral Contact Center offer an API?
Yes, RingCentral Contact Center has an API available for use.
Q. What other apps does RingCentral Contact Center integrate with?
RingCentral Contact Center integrates with the following applications:
Salesforce Service Cloud, Dropbox Business, Box, Microsoft 365, ServiceNow, Zendesk
Q. What level of support does RingCentral Contact Center offer?
RingCentral Contact Center offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)