The Collaborative Contact Center solution from the industry
4.31/5 (154 reviews)
We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).
Pros
Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.
Cons
Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.
Rating breakdown
Likelihood to recommend: 10/10
I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.
Pros
RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.
Cons
The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.
Rating breakdown
Likelihood to recommend: 10/10
Super happy using this software for call and text communications.
Pros
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use. It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Cons
None yet, truthfully in the few weeks in use it hasn't given me a reason to be unhappy with the product at all.
Rating breakdown
Likelihood to recommend: 10/10
Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud. As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract. When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.
Pros
It seems like it has a lot of options in its feature sets.
Cons
There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.
Rating breakdown
Likelihood to recommend: 0/10
My overall experience has been extremely positive.
Pros
This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses
Cons
The pricing is a bit on the high end of the market would be my only complaint.
Rating breakdown
Likelihood to recommend: 10/10
RingCentral Contact Centre is available in three editions: Entry, Standard, Premium and Ultimate.
Contact RingCentral for detailed pricing information.
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