RingCentral Contact Center Pricing, Features, Reviews & Comparison of Alternatives

Pros
Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Cons
Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Rating breakdown

Likelihood to recommend: 10/10

Pros
RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Cons
The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas.

Cons
La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Cons
Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

Rating breakdown

Likelihood to recommend: 5/10

Pros
Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Cons
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

Rating breakdown

Likelihood to recommend: 10/10