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RingCentral Contact Center Logo

The Collaborative Contact Center solution from the industry

Last updated: November 2024

RingCentral Contact Center - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is RingCentral Contact Center?

Do more with your customer support and upgrade your call center with RingCentral Contact Center. Deliver a better experience by equipping your agents with the right tools to meet all of your customers on their preferred channels.

Deliver a better customer service experience with RingCentral Contact Center. Using skills-based routing, agent management, and real-time insights, your customers can receive helpful and immediate service on all of the preferred channels at any time.

Benefits of using RingCentral Contact Center

  • RingCentral Contact Center allows customers to reach agents on the channel of their choice, whether via voice, web chat, social media, email, SMS or fax.

  • Remote agents using RingCentral Contact Center can log onto the platform from anywhere that has an internet connection.

  • Organizations with seasonal demand have the ability to add and remove agents as needed.

  • Scheduling, tracking, and training agents are provided with a comprehensive suite of tools for workforce management and optimization.

  • RingCentral Contact Center offers integration with third party applications from Salesforce, Google, Zendesk, Box, and more.
  • Starting from

    65

    /user

    Per month

    Alternatives with better value for money

    RingCentral Contact Center's key features

    Most critical features, based on insights from RingCentral Contact Center users:

    Call Logging
    Mobile Access
    Online Voice Transmission
    Voice Mail
    Calendar Management
    Agent Interface

    Features

    4.3

    /5

    213

    Ease of use

    4.3

    /5

    213

    All RingCentral Contact Center features

    Screen Recording
    Chat/Messaging
    Contact Management
    Caller Profiles
    Callback Scheduling
    Call Transfer
    Call Transcription
    CRM
    Call Tracking
    Call Tagging
    Reporting/Analytics
    Reporting & Statistics
    Recording
    Quality Management
    Workforce Management
    Activity Tracking
    Alerts/Escalation
    Manual Dialer
    Web-based Deployment
    Audio Capture
    VoIP Connection
    Automated Routing
    Automatic Call Distribution
    Live Chat
    Third-Party Integrations
    Call Center Integration
    Predictive Dialer
    Progressive Dialer
    Call Routing
    Caller ID
    Call Monitoring
    Computer Telephony Integration
    Call Recording
    Call Center Management
    Conferencing
    Real-time Consumer-facing Chat
    File Sharing
    Interaction Tracking
    Text to Speech
    Phone Key Input
    Performance Metrics
    Performance Management
    Outbound Call Center
    On-Demand Recording
    Multiple Scripts
    Video Conferencing
    Workflow Management
    Multi-User Collaboration
    Multi-Channel Management
    Data Import/Export
    Surveys & Feedback
    Queue Management
    Real-Time Analytics
    Real-Time Data
    Real-Time Monitoring
    Real-Time Reporting
    Survey/Poll Management
    Social Media Integration
    Skills Tracking
    Scheduled Recording
    Screen Capture
    Single Sign On
    Sentiment Analysis
    Search/Filter
    Customizable Reports
    Conversion Tracking
    Conversation Intelligence
    Contact Database
    Collaboration Tools
    Chatbot
    Campaign Management
    Call Tracking Metrics
    Call Scripting
    Call Reporting
    Call List Management
    Call Conferencing
    Blended Call Center
    Automatic Outbound Dialer
    Auto-Dialer
    Archiving & Retention
    API
    Activity Dashboard
    Multi-Channel Data Collection
    Multi-Channel Communication
    Monitoring
    List Management
    Lead Management
    Labor Forecasting
    Keyword Tracking
    IVR
    Inbound Call Center
    For Cloud Phone Systems
    For Call Centers
    File Transfer
    Feedback Management
    Fax Management
    Event Triggered Actions
    Employee Scheduling
    Employee Management
    Employee Database
    Email Management

    RingCentral Contact Center awards

    RingCentral Contact Center alternatives

    RingCentral Contact Center logo
    4.3
    (213)

    Starting from

    65

    /user

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Convoso logo
    4.5
    (314)
    visit website

    Starting from

    90

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    visit website

    Starting from

    ic-pricetag

    No pricing info

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Zoho Desk logo
    4.5
    (2.1K)
    visit website

    Starting from

    14

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support

    RingCentral Contact Center pricing

    Pricing options
    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money

    4.1

    /5

    213

    Starting from

    65

    /user

    Per month

    RingCentral Contact Center support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    Phone Support
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    In Person
    Webinars
    Documentation

    RingCentral Contact Center reviews

    Overall rating

    4.3

    /5

    213

    Positive reviews

    82

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.26/10
    Rating distribution

    5

    4

    3

    2

    1

    115

    59

    26

    5

    8

    Pros
    Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
    So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
    RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.
    Cons
    Lackluster support, misleading plan details. Most of these reviews are suspicious.
    They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
    Sometimes it is difficult to integrate with different softwares.

    RingCentral Contact Center FAQs

    Q. What type of pricing plans does RingCentral Contact Center offer?

    RingCentral Contact Center has the following pricing plans:
    Starting from: $65.00/month
    Pricing model: Subscription

    These products have better value for money


    Q. Who are the typical users of RingCentral Contact Center?

    RingCentral Contact Center has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does RingCentral Contact Center support?

    RingCentral Contact Center supports the following languages:
    Spanish, Chinese (Simplified), Chinese (Traditional), Italian, German, English, Portuguese, Japanese, French


    Q. Does RingCentral Contact Center support mobile devices?

    RingCentral Contact Center supports the following devices:
    Android, iPad, iPhone


    Q. Does RingCentral Contact Center offer an API?

    Yes, RingCentral Contact Center has an API available for use.


    Q. What other apps does RingCentral Contact Center integrate with?

    RingCentral Contact Center integrates with the following applications:
    Salesforce Service Cloud, Dropbox Business, Box, Microsoft 365, ServiceNow, Zendesk Suite


    Q. What level of support does RingCentral Contact Center offer?

    RingCentral Contact Center offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)

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