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RingCentral Contact Center Logo

RingCentral Contact Center

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The Collaborative Contact Center solution from the industry

(10)

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RingCentral Contact Center Pricing, Features, Reviews and Alternatives

RingCentral Contact Center FAQs

Q. What type of pricing plans does RingCentral Contact Center offer?

RingCentral Contact Center has the following pricing plans:
Starting from: $65.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of RingCentral Contact Center?

RingCentral Contact Center has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does RingCentral Contact Center support?

RingCentral Contact Center supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Portuguese, Spanish


Q. Does RingCentral Contact Center support mobile devices?

RingCentral Contact Center supports the following devices:
Android, iPad, iPhone


Q. Does RingCentral Contact Center offer an API?

Yes, RingCentral Contact Center has an API available for use.


Q. What other apps does RingCentral Contact Center integrate with?

RingCentral Contact Center integrates with the following applications:
Salesforce Service Cloud, Dropbox Business, Box, Microsoft 365, ServiceNow, Zendesk Suite


Q. What level of support does RingCentral Contact Center offer?

RingCentral Contact Center offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)

RingCentral Contact Center product overview

Price starts from

65

/user

Per month

What is RingCentral Contact Center?

Do more with your customer support and upgrade your call center with RingCentral Contact Center. Deliver a better experience by equipping your agents with the right tools to meet all of your customers on their preferred channels.

Key benefits of using RingCentral Contact Center

  • RingCentral Contact Center allows customers to reach agents on the channel of their choice, whether via voice, web chat, social media, email, SMS or fax.

  • Remote agents using RingCentral Contact Center can log onto the platform from anywhere that has an internet connection.

  • Organizations with seasonal demand have the ability to add and remove agents as needed.

  • Scheduling, tracking, and training agents are provided with a comprehensive suite of tools for workforce management and optimization.

  • RingCentral Contact Center offers integration with third party applications from Salesforce, Google, Zendesk, Box, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    Phone Support
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    In Person
    Webinars
    Documentation

    Not sure about RingCentral Contact Center? Compare it with a popular alternative

    RingCentral Contact Center logo

    RingCentral Contact Center

    4.3
    (190)

    Starting from

    65

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    19

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    RingCentral Contact Center pricing information

    Value for money

    4.1

    /5

    190

    Starting from

    65

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    RingCentral Contact Center features

    Functionality

    4.3

    /5

    190

    Total features

    107

    19 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    API
    Activity Dashboard
    Chat/Messaging
    Multi-Channel Communication
    Reporting & Statistics
    Alerts/Escalation

    Functionality contenders

    RingCentral Contact Center users reviews

    Overall Rating

    4.3

    /5

    190

    Positive reviews

    82

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.28/10
    Rating distribution

    5

    4

    3

    2

    1

    102

    53

    24

    5

    6

    Pros
    We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
    Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
    So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
    Cons
    There are a few weaknesses that ruin RingCentral for me. First, you cannot CALL OUT from the desktop application.
    Sometimes a delay from when your phone is dialed to when the info pops up on your computer. Also, frequent notices about the software needing updates which are hard to ignore or cancel out of.
    Lackluster support, misleading plan details. Most of these reviews are suspicious.

    Overall rating contenders

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