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RingCentral Contact Center Logo

RingCentral Contact Center

4.3
(181)

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The Collaborative Contact Center solution from the industry

(8)

RingCentral Contact Center Pricing, Features, Reviews and Alternatives

RingCentral Contact Center FAQs

Q. Who are the typical users of RingCentral Contact Center?

RingCentral Contact Center has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does RingCentral Contact Center support?

RingCentral Contact Center supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Portuguese, Spanish

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Q. Does RingCentral Contact Center support mobile devices?

RingCentral Contact Center supports the following devices:
Android, iPad, iPhone

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Q. Does RingCentral Contact Center offer an API?

Yes, RingCentral Contact Center has an API available for use.

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Q. What other apps does RingCentral Contact Center integrate with?

RingCentral Contact Center integrates with the following applications:
Salesforce Service Cloud, Dropbox Business, Box, Microsoft 365, ServiceNow, Zendesk Suite

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Q. What level of support does RingCentral Contact Center offer?

RingCentral Contact Center offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)

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RingCentral Contact Center product overview

What is RingCentral Contact Center?

Do more with your customer support and upgrade your call center with RingCentral Contact Center. Deliver a better experience by equipping your agents with the right tools to meet all of your customers on their preferred channels.

Key benefits of using RingCentral Contact Center

  • RingCentral Contact Center allows customers to reach agents on the channel of their choice, whether via voice, web chat, social media, email, SMS or fax.

  • Remote agents using RingCentral Contact Center can log onto the platform from anywhere that has an internet connection.

  • Organizations with seasonal demand have the ability to add and remove agents as needed.

  • Scheduling, tracking, and training agents are provided with a comprehensive suite of tools for workforce management and optimization.

  • RingCentral Contact Center offers integration with third party applications from Salesforce, Google, Zendesk, Box, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    Phone Support
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    In Person
    Webinars
    Documentation

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    RingCentral Contact Center logo

    RingCentral Contact Center

    4.3
    (181)

    Starting from

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    No pricing info

    Free plan
    Free trial
    Pricing range

    Starting from

    ic-pricetag

    No pricing info

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
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    RingCentral Contact Center features

    Functionality

    4.3

    /5

    181

    Total features

    107

    19 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Activity Dashboard
    Multi-Channel Communication
    Reporting & Statistics
    Live Chat

    Functionality contenders

    RingCentral Contact Center users reviews

    Overall Rating

    4.3

    /5

    181

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.29/10
    Rating distribution

    5

    4

    3

    2

    1

    97

    51

    23

    5

    5

    Pros
    We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
    Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
    So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
    Cons
    Lackluster support, misleading plan details. Most of these reviews are suspicious.
    They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
    Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

    Overall rating contenders

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    Joshua S.

    Attorney

    Law Practice, 1-10 employees

    Review source

    Overall Rating

    Very pleased

    Reviewed 2 years ago

    Transcript

    Josh: Hi, my name's Josh. I'm a lawyer and law firm partner at a firm I founded. I give RingCentral's...

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    Sean D.

    Marketing Assistant

    Computer Software, 51-200 employees

    Review source

    Overall Rating

    Incredible call center alternative (especially when working from home)

    Reviewed 2 years ago

    Transcript

    Sean: Hey, I'm Sean, conversion specialist. I give RingCentral Contact Center a five out of five. For...

    AR
    AvatarImg

    Verified reviewer

    Automotive, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very functional

    Reviewed 5 years ago

    Definitely worth using!

    Pros

    We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.

    Cons

    The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.

    AH
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    Adam H.

    Construction, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Review of Product Software

    Reviewed a year ago

    RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success

    Pros

    The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.

    Cons

    We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.

    CA
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    Crystal A.

    Medical Practice, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

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    Expensive Price for Mediocre Service

    Reviewed 2 years ago

    We went with Ring Central because it was the top of the line business phone company. I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable.

    Pros

    Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember.

    Cons

    Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up.

    DP
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    Darci P.

    Real Estate, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Great product for property management call center

    Reviewed 6 years ago

    Great way for tenants to call in and inquire about rental properties or report maintenance issues.

    Pros

    Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service

    Cons

    The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.

    HJ
    AvatarImg

    Helen J.

    Construction, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Recommended

    Reviewed 3 years ago

    The support team was great. They made sure I got the answers to my question and they walked me through very well.

    Pros

    Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin. Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.

    Cons

    Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.

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