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RingCentral Contact Center
The Collaborative Contact Center solution from the industry
(8)
Q. What languages does RingCentral Contact Center support?
Q. Does RingCentral Contact Center support mobile devices?
Q. Does RingCentral Contact Center offer an API?
Q. What other apps does RingCentral Contact Center integrate with?
Do more with your customer support and upgrade your call center with RingCentral Contact Center. Deliver a better experience by equipping your agents with the right tools to meet all of your customers on their preferred channels.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
No pricing info
Functionality
4.3
/5
181
Total features
107
19 categories
Functionality contenders
Overall Rating
4.3
/5
181
Positive reviews
97
51
23
5
5
Overall rating contenders
Joshua S.
Attorney
Law Practice, 1-10 employees
Review source
Transcript
Josh: Hi, my name's Josh. I'm a lawyer and law firm partner at a firm I founded. I give RingCentral's...
Sean D.
Marketing Assistant
Computer Software, 51-200 employees
Review source
Transcript
Sean: Hey, I'm Sean, conversion specialist. I give RingCentral Contact Center a five out of five. For...
Verified reviewer
Automotive, 11-50 employees
Used daily for 6-12 months
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Definitely worth using!
We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.
The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.
Adam H.
Construction, 11-50 employees
Used daily for 1-2 years
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RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success
The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.
We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.
Crystal A.
Medical Practice, 1-10 employees
Used daily for 1-2 years
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We went with Ring Central because it was the top of the line business phone company. I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable.
Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember.
Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up.
Darci P.
Real Estate, 1-10 employees
Used daily for 2+ years
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Great way for tenants to call in and inquire about rental properties or report maintenance issues.
Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service
The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.
Helen J.
Construction, 11-50 employees
Used daily for less than 6 months
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The support team was great. They made sure I got the answers to my question and they walked me through very well.
Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin. Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.