RingCentral Contact Center Pricing, Features, Reviews & Comparison of Alternatives

RingCentral Contact Center

The Collaborative Contact Center solution from the industry

4.31/5 (141 reviews)

RingCentral Contact Center overview

What is RingCentral Contact Center?

RingCentral Contact Centre is a multi-channel contact center platform designed to allow customers choose the way they wish to interact. The platform provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers.

RingCentral Contact Centre’s integrated platform scales easily, allowing agent managers to add and eliminate agents on demand. The IVR (interactive voice response) system provides advanced routing functionality for both agent-based and self-service features. Customers are able to self-solve cases such account inquiries and bill pay, freeing up agents’ time to handle more complex issues. The solution comes with a skills-based ACD (automated call distribution) engine that matches requests to the agents that are best equipped for the case.

RingCentral Contact Centre’s My Agent eXperience (MAX) tool displays customer CRM details and caller information to agents, and offers CTI (computer telephony integration) screen pops that help reduce call-handling times and improve experiences. User-friendly analytics and reports present key metrics that help improve critical business decisions. Users can choose from pre-built reports, ad-hoc reports, and custom reports with up-to-the-minute data.

The platform offers various third-party integrations for joining customer data such as Salesforce, Google, Zendesk, Box, and various other popular CRM platforms. Outbound calling features enable sales, fundraising, collections and customer outreach with an outbound dialer that supports predictive, progressive, and preview dialing methods. RingCentral Contact Centre’s includes additional features such as call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages.
www.ringcentral.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 6 other markets, China, Europe, Germany, Japan, Latin America, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), French, German and 4 other languages, Italian, Japanese, Portuguese, Spanish
RingCentral Contact Center screenshot: Flexible, user-friendly analytics Introducing RingCentral Contact CenterRingCentral Contact Center screenshot: Up-to-the-minute information via easily customizable dashboardsRingCentral Contact Center screenshot: Seamless integration between RingCentral and Salesforce CRMRingCentral Contact Center screenshot: Transform customer engagement with Collaborative Contact Centre technology

RingCentral Contact Center reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.3
  4.4
  4.4
Katherine L. Taylor

Great for Small Virtual Law Office

Used daily for 2+ years
Reviewed 2018-12-04
Review Source: Capterra

We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Pros
Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Cons
Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Josiah Huff

Has everything you need at a great price

Used daily for less than 6 months
Reviewed 2020-01-15
Review Source: Software Advice

I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.

Pros
RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

Cons
The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cesar Contreras

call center

Used daily for 1-2 years
Reviewed 2020-04-13
Review Source: Capterra

Tener un equipo de expertos en otro país y poder darles comunicación con los clientes que llaman como si estuvieran en la compañía, me ha resuelto muchos problemas y nos ha hecho ver muy profesionales

Pros
Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas.

Cons
La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kelly Twardosz

Depends on day for Performance

Used daily for 2+ years
Reviewed 2017-12-07
Review Source: Software Advice

Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app

Pros
It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Cons
Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Jerry Thompson

Replaced our original phone system

Used daily for 2+ years
Reviewed 2020-02-17
Review Source: Capterra

Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.

Pros
Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Cons
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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RingCentral Contact Center pricing

Pricing options
Free trial
Subscription
View Pricing Plans

RingCentral Contact Centre is available in three editions: Entry, Standard, Premium and Ultimate.

Contact RingCentral for detailed pricing information.

RingCentral Contact Center features

API
Activity Dashboard
CRM Integration
Chat
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

Alerts / Escalation (73 other apps)
Automatic Notifications (103 other apps)
Customizable Branding (118 other apps)
Email Integration (98 other apps)
Instant Messaging (101 other apps)
Knowledge Base Management (100 other apps)
Monitoring (108 other apps)
Multi-Channel Communication (105 other apps)
Multi-Language (73 other apps)
Real Time Monitoring (75 other apps)
Support Ticket Management (77 other apps)
Workflow Management (78 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for RingCentral Contact Center

Key features of RingCentral Contact Center

  • Hotkeys
  • Inbound Reporting
  • Multi-Part Conferencing
  • Outbound Reporting
  • VoIP
  • Advanced IVR
  • Toll-free, local, and vanity numbers available
  • Automatic call distribution
  • Skills-based routing
  • Email routing
  • Social media
  • Web chat routing
  • Outbound campaign management
  • White glove implementation service
  • Predictive & progressive dialer
  • Data directed routing
  • Advanced agent management
  • Real-time dashboards
  • Historical reporting
  • Wallboard support
  • 3rd party integrations
  • CRM integrations
  • Supervisory features
  • Open platform with API / SDK
  • Optional speech recognition
  • Optional workforce management
  • Queue-based routing
  • Real-time reporting
  • Standard IVR & ACD
  • Voice
  • Ports/agent
  • CRM Integration
  • Multi-channel communication
  • Preview dialer
  • Campaign management
  • Chat, email, social media
View All Features

Benefits

RingCentral Contact Centre allows customers to reach agents on the channel of their choice, whether via voice, web chat, social media, email, SMS or fax.

Remote agents using RingCentral Contact Centre can log onto the platform from anywhere that has an internet connection.

Organizations with seasonal demand have the ability to add and remove agents as needed.

Scheduling, tracking, and training agents are provided with a comprehensive suite of tools for workforce management and optimization.

RingCentral Contact Centre offers integration with third party applications from Salesforce, Google, Zendesk, Box, and more.